data center technician

security officer

operations supervisor

facilities engineer

journeyperson electrician

NTT Global Data Centers Americas, Inc.

A typical day at work involves ridiculous levels of micromanagement, listening to people chatting about what they wear to bed, commentary about how the interviewee of the day smells, and various inappropriate "jokes" being told over cubicle walls.

I learned to pay more attention to workplace reviews at places other than Glassdoor and that there is a reason this company's recruiters have to reach out to people versus potential employees coming to them.

Management...  Just an insiders' culture of old boys stepping on each other to get ahead.  Really outdated ways of viewing things important to the employee such as work/life balance.

Workplace culture was backstabbing, rumor mills and gossip.  Some people were in serious survival mode - a toxic environment.

The hardest part of the job was trying to stick it out and see if it got any better when top level management changed.

The most enjoyable part of the job was knowing when enough was enough and getting the heck out of dodge.

I don't typically post reviews but there is enough shady stuff going on here that it is important for others to be aware of what they are walking into.  I suspect if things do not turn around soon (which would require a complete overhaul STARTING just below the top), the RDC house of cards is going to fall over.

This is a good company to work for. They possess good benefits, match 401k/Roth & have room for advancing into different departments. Still room for improvement with HR involvement in pay, communication between managers, coworkers & different departments within the same premises. They have great potential with massive growth. IF they invest in their employees more, with increased pay & more opportunities for apprenticeship programs they'll be even better. They also give out gift cards, bonuses, provide holiday pay, solid PTO, sick time etc. Highly reccomend folks to applying. Despite some minor issues that could provide issues, They still have massive potential for job opportunities, and growth for people. 

There is no communication from management until it affects them and then it is a negative interaction. They lack in training, and you are always wondering what you should know and how to find it to learn that process. Questions are sent in writing to management but never answered and even though you put your time in of 8 hours, you are expected to work business needs and that can be an hour to two hours a week they expect an hourly person to give this billion-dollar company without pay. They deny vacation day requests, so you have to use the 2 weeks sick time to get a day off. We are always threatened our jobs at meetings and when people have spoken up, they have been fired. They do not pay overtime and if you go over 40 hours, they expect you to take along lunch. There are better companies to work for out there, keep looking, I am.

What is the best part of working at the company?
There really isn't a best part about working for the company. The raises were far and few in between, no chance for promotion, trying to get help from other departments was like pulling teeth.

What is the most stressful part about working at the company?
Attempting to connect to another department for help on an ongoing issue was ridiculously tedious and not helpful at all. Accruing time off was a nightmare. You're lucky if you accrued enough for half a day in a year and a half. 

What is the work environment and culture like at the company?
The local environment and culture at the company is amazing but corporate is not that great Too many webinars and extremely repetitive. 

What is a typical day like for you at the company?
Hectic. Corporate loves to schedule webinars especially on the busiest days.

I started on nights and the pay was very good, at $16.50/hr.  Nights were ok overall, except for the absence of lighting outside where we had to patrol with no form of defense except for our hands and radio.  Management also deactivated a door which you could not exit or enter from in case of an emergency.  I moved to day shift when a position became available and was totally miserable.  Management micro-managed employees, employees were never given reviews on how they cold improve their performance and were never acknowledged for good work.  Management would take employees ideas for improvement for their own and never acknowledged the employees. My co-workers were awesome and we worked well together.

What is the best part of working at the company?
My employment came at a good time, I'd been RIF'ed at my previous job. Salary was competitive,  jours were acceptable.

What is the most stressful part about working at the company?
Worked a shift with a hostile coworker. Complaints were ignored by my supervisor. 

What is the work environment and culture like at the company?
My employment began at the height of covid, we mostly worked alone. Most of my work had been outsourced in year 3. Lack of work lead to long hours of boredom.  Online courses were encouraged but I was planning to retire in 2025 so I wasn't interested. 

What is a typical day like for you at the company?
Go in at 6 AM, look over tickets work them when possible. Leave at 6 PM.

What is the best part of working at the company?
The peers are the most enjoyable part of the job

What is the most stressful part about working at the company?
The lack of help or guidance from upper management combined with the company failing to address issues brought to them.

What is the work environment and culture like at the company?
Work environment can vary depending on site. Some environments are low stress other sites are very high stress based on who is in the building.

What is a typical day like for you at the company?
There is no such thing as a typical day which can be good or bad. The majority of the work in certain departments is reactive not proactive.

Currently there are numerous security staff looking for work elsewhere as they currently pay security staff terribly low. However, in the same monthly meetings they would love to brag about the money being brought in. I get it, Data Centers are expensive, but they currently do not pay a thriving wage for security. 
Security staff is uniformly brought in as Level 1's when many have enough experience for higher levels if not supervisory experience. I hope this changes, but currently I cannot stay here. I am not paid enough to support my family, and when I fought for advancement, but was held back every time. We are people not positions, pay accordingly.  

Every day is a learning experience at RagingWire. On a normal day you can get hands on experience on various pieces of equipment, while obtaining training from experienced technicians. The hardest part about this job is learning everything in a short amount of time. There is always work to be done and plenty of hard working people to support you if help is needed. Overall this place is a great place to work if you're just starting your career and want to receive great hands on experience.

Don’t expect to promote within security, they will give you raises up to the cap if you are decent, but there are 4or 5 leadership positions and they aren’t likely to be empty soon.

Compensation is good.

Security management in particular is pretty weak, tends to play favorites when it comes to rule enforcement.

Job security, you have to be incompetent to get fired, if you follow everything you are taught you can be pretty useless.

Listed salary is lvl 1 max

Top Job Titles	Average Salary
Data center technician 78 salaries reported	$41.76 per hour
Security officer 41 salaries reported	$22.62 per hour
Operations supervisor 24 salaries reported	$126,033 per year
Facilities engineer 11 salaries reported	$34.21 per hour
Journeyperson electrician 7 salaries reported	$28.29 per hour

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