technician

licensed professional counselor

cook

recovery advocate

licensed practical nurse

NUWAY

I loved my role as a LADC. Although I felt I was receiving adequate pay, it was discouraging to know that my experience did not impact my compensation at all. If you're hired as a LADC with 1 month experience you get paid the same as a LADC with 10 years experience. No raises for a long time. Staff get laid off in summers due to lower case loads, even though smaller caseloads = better client care. Bonuses are nice but you have to give all your blood, sweat, and tears to get that bonus and it's based on your clients showing up to group or praying to god they dont get sick. They stopped masking despite high rates of covid and group rooms were packed with clients. The paperwork and documentation is very strenuous. It's helpful there's an admissions team that does billing/insurance and initial intake and orientation paperwork. Pretty high stress environment. It's IOP, so expect in the IOP you do as much work as you would in residential but I think more client turnover. You do need to basically ask permission to discharge someone successfully or at staff request. It's based on when they feel someone should leave or when it aligns with their numbers for revenue and not the counselors clinical judgement or when the client is actually ready to leave. Heavily focused on numbers and money, less focus on client care. There's amazing counselors and managers but hire up they really don't seem to care much about the employees or staff unfortunately. Great gig for early career and getting experience but it's high burnout and stress. Co-occurring counselors have regular LADC jobs and can incorporate MICD sessions but it's basically an LADC gig with doing your own DAs for your clients which is a struggle to fit into your normal routine. 16 individual sessions a week and group daily for multiple hours. And doing the paperwork on top of it and trying to case manage or handle crises in between....its draining. Management will say it's achievable and use your time wisely but the LADC turnover is atrocious and there's no support for case carrying counselors. 

NUWAY will tempt you with great benefits, PTO, etc. HOWEVER, within the past few months, it has been hard to ignore NUWAY no longer cares about its clients or clinicians, only about keeping numbers up. I took some time off due to mental health concerns and was ambushed by HR, forcing my group to disband and demote me to a non-case carrying role. I had no say in disbanding my group. NUWAY encourages “self-care” but doesn’t ACTUALLY want their clinicians to take time for themselves because it will be “hard on their group.” I began working for NUWAY as in intern in 2021 and it is so sad to see how far they have fallen. Clients who are inappropriate for IOP are admitted despite clinicians voicing concerns or feeling uncomfortable with admitting them. Everyone there is stressed and burned out and all NUWAY does is buy you ice cream or give you a small gift bag that says your work matters. Clinicians are expected 36 hours of client contact a week, which does not include documentation, collateral calls, etc. No matter how much money they may offer you, the workload and upper management turning a blind eye to issues like these make it absolutely not worth it.

I would not recommend this organization to anyone. Their CEO's have substantial increases in their salaries every year while entry-level positions see minor pay raises, if at all. That right there told me where their priorities were. Their primary focus is getting clients to attend so they can bill insurance; a lot of these clients were wildly inappropriate for an IOP level of care (I witnessed multiple fights, yelling, overdoses, clients using on-site), yet they were admitted anyway. Some clients stay 6+ months because Nuway pays for their sober living rent, which is unheard for IOP level of care. Your annual bonus is based upon client attendance which is impossible to control. Expect hours of tedious paperwork and every few weeks they add more to your documentation requirements.  There is little support for their staff and retention is abysmal. I can't count how many colleagues I met throughout my three years there as so many were hired and so many quit. If you don't want to experience high burnout and compassion fatigue, I'd recommend going somewhere else.

It’s a good place to work if you’re antisocial meaning, staying to yourself is better than trying to make friends. They will talk badly about you and spread rumors, not only will you feel like you’re walking on egg shells but clients do as well due to “management”. The staff IS cliquey and this unfortunately causes problems when an issue arises and you don’t know if you should make the issue aware. 
If you like to work, this is definitely the place for you because you will work all the time!  There is no “home balance” and you will be asked several times to pick up or swap any shifts- also work almost every weekend. Several times you will most likely have to work by yourself when there is supposed to be 2 techs on Duty. 
The pay and benefits are good, but the Job is exhausting- you could put your heart and soul into this company and they will still fire you. 
Find somewhere that appreciates your passion and values you, because you won’t find it here. 

I started with NUWAY as an intern and had an amazing experience, getting a chance to strengthen my counseling skills.  My internship turned into a job opportunity, and I am now excited to say I see myself building a long-term career at NUWAY.  One of the things that I feel sets NUWAY apart is that management truly listens to not only what clients need, but what their employees need.  There is a strong sense of maintaining self-care and ensuring that employees are balancing life and work.  I feel valued and seen here, and I know that if I needed to, I could bring any concerns I had, and they would be addressed.  There is no one in this company that seems unapproachable.  Every member of the staff I have worked with have been welcoming, open and more than willing to help me learn.   I love not only the mission that guides NUWAY, but the work culture and support that has come with that and can't wait to continue to grow with this organization.    

I have been in the CD/MH field for almost ten years.  For the past four years I have worked at NUWAY in NE Minneapolis.  NUWAY has been supportive of my passions within the context of my work.  The workload is heavy at times but self-care has remained a priority with their PTO benefits and autonomy in making decisions to take care of myself.  They have balanced challenges well both organizationally as well as in my own employment.  I feel supported by colleagues and management here.  They have done well in their navigation growing as an organization while remaining true to their mission to help.  The pay and retirement match is higher than anywhere else I am familiar with.

NUWAY has been a major blessing in my life! I was feeling stuck and unsupported in my previous position, often feeling tired and frankly burnt out. I was  sought out by a recruiter who connected me with NUWAY and made the transition quick and painless. The benefits are wonderful, the hours are great (can get out of the office once things are done, not having to sit around without anything to do) and there is always support if you're feeling overwhelmed. NUWAY has empowered me to ask for help, seek out the hard answers and push myself to be a better clinician overall. Of course, the supervision hours toward my LPCC is an added bonus! I would definitely recommend this company to a friend, and already have! I believe she starts at another location soon :)

I'm a fairly new employee (only a few months) also brand new to this type of position, 
However I'm more than happy to be here it's something I'm passionate about and the pay is very competitive, my coworkers and clinical staff are an awesome group of people to work with I have another job and  there are some restrictions I have to deal with while working here and Nu-Way has been more than accommodating with my schedule and needs Im very appreciative for the opportunity to work here and look forward to the days I get to come to work.

Unless you are favored by management, you will never get promoted in this company. Does not matter. Zero appreciation or acknowledgment of performance unless you are “in” with mgmt. You will leave a changed person, and not in a good way. The pay is the only thing somewhat good about working here, but definitely not worth the mental toll. You will be denied bonuses if their numbers are low, which is totally out of your control. They will continually place more work upon work to your already demanding load. The supervisor’s are unprofessional and talk badly about you to others.  It’s much better to take a slight pay cut and work for a company that values you as a person. This field is difficult enough without having to deal with the politics of an un healthy organization. 

I know, the pay is good. 
I know, the benefits are good. 
I know, they’re promising a “work/life balance.”
Still, run. 

You will lose yourself working here.  

You will work long hours. You will be told you have a flexible schedule, but you don’t. You will serve clients that are entirely inappropriate for the setting. You will push for reform, but they won’t listen. You will feel unsafe. You will be micromanaged. You will be questioned. You won’t be trusted to make autonomous decisions as a licensed clinician. You will compromise your ethics. You will encounter conflicts of interest. You will be simultaneously underutilized while also being overworked. You will never be allowed to complete work at home. 

You will burn out.

NUWAY will exploit every ounce of compassion and dedication you have to this field and bleed you dry.

Run. 

Top Job Titles	Average Salary
Technician 49 salaries reported	$20.26 per hour
Licensed professional counselor 20 salaries reported	$75,375 per year
Cook 9 salaries reported	$19.28 per hour
Recovery advocate 5 salaries reported	$20.20 per hour
Licensed practical nurse 7 salaries reported	$31.14 per hour

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