customer service representative

technical recruiter

right of way agent

network engineer

NV Energy

They promote people from within. The trainers just learn off eachother. No background in teaching or training at previous employer. Just call takers who manage to get the job and wing it. OT starts right after training. No way to even know if your doing it right. No real policy on paper. Its all “thats just how its been”
Good luck ever needing HR. Have through go to your manager first. They do give PTO but good luck actually getting it as you have acces to the yearly calendar and most dates are already taken. Customers will literally curse you out as if you literally make the electricty rules/pricing. People will call and complain that they waited forever to make a payment, we cant take any payments, 3rd party company with only automated system. Yet you look at the notes and they call every month instead of calling the correct #, one thing that customers are ALWAYS CORRECT, NVENERGY has the worst worst WORST call sytems. It hangs up on people. Always will. Ive called myself to test it out. Old system. No money to make our jobs easier because they are busy paying everyone (use agents too) alot of money. The pay for that job should be $12 and givien to young people for a check so years later they can say “yeah I started at the bottom with that awful company” they will feed you a dream. Best advice, find a neighbor who has been there for years. Ask them how it really is. Most will tell you they are old and almost out the door. I was there less than a year. Almost half my class gone and other people left to better companies. Did I mention the dont have a receuiter. They have a manager be a recruiter. Expect a call from a # you cant call back. They dont leave a call back# just tell you they will call you again at a certain time and dont. They send you for testing but its a hit and miss. If you fail, they dont let you retake it again. I was able to take the spanish test twice. Even though I went 2diff dates. Got home and they told me I could retest. Waste of time. One of my corkers took the typing test more than 4x. One said they never had to take a test. So when they feed you dream of you were chosen out of thousands. Nope, you chose to deal it out and still accept the job. 

it was good working with the company.Interacted with Risk Managers and analysts for gathering requirements.Involved in migration from existing Business Objects XI and Crystal XI to Business Objects XI R2/Crytal Reports XI R2.Interacted with Risk Managers and analysts for gathering requirements.Provided design document (RDD) and Report standards document for report development.Designed Universes and used Linked universes concept.Developed Customized reports (Master Detail/Drill Down/Chart reports) as per business usage using Business Objects, Webi and Crystal reports.Created Adhoc and Canned reports using Business Objects, Webi and Crystal reports.Published reports to different repositories based on their origin of development.Controlled security for Folders/Users/Universe/Reports (CMC).Set up scheduling of reports based on data loads.Involved in debugging stored procedures used for reporting purposes in PL/SQL, created VB apps and add-ins for customizing Business Objects along with creating universes with dynamic joins to generate master detailed reports.Was responsible for Running Daily and weekly production reports.Attended weekly change review meetings for any production changes.Was primary person for trouble shooting tickets assigned to Business Objects team.  
       
Environment: Business Objects XI R2/XI R1, Crystal Reports XI R2/R1, Web I, Oracle 9i, PL/SQL, Informatica 7.1, UNIX (AIX/Solaris) and   Windows 2003 Server

I’ve worked for NV Energy for 6 years now, and I knew from the moment I started that this is the company I will retire from. I’ve worked for a lot of different companies, but this is the first company I’ve worked for that almost every employee I met had been with the company for 5+ years, lots were even employed for 20-30 years. Every company goes through changes over time, but the culture of NV Energy makes me feel like my job serves a purpose and I’m appreciated by the management team. I started in the Contact Center and eventually transferred to another department. The Contact Center is like any typical call center job.... you have your good and not so good days. Just always be mindful of how you treat your customers and make sure you serve the customers as best as you can. The training is no joke and you are monitored by your handle times, and random calls are pulled to see how well you follow company policies.  My advice would be to get your foot in the door through the Contact Center, then apply for another position (6 months if Union position, immediately if non-Union position). The compensation, medical benefits, PTO time and holiday pay are just some things that make working for NV Energy an excellent company to work for and start a career with, in my opinion. 

Working for this company is both a pro and con. For my roll, we get fairly HOWEVER this is on part to being apart of the IBEW union. If it was not, we would be making alot less. In other states that work for NVE that are not union they make about $10 less. 

No matter what job you have with the company I assure you, you WILL be stressed out. No it's, ands or buts about it. Long demanding hours. If you are a new mother or thinking about becoming a mother this is NOT the company for you. They offer no maternity leave ( surprising for such a large company that's trying to move into the 21st century) . 

You WILL have mandatory overtime. Your shift will change every now and than. You WILL be called in to help when there is bad weather. This is NOT a WFH job. 

Pros:

Flex time up to 2hrs with prior approval
Raises every quarter for union positions until capped out. 
Good health insurance; dental medical and eye
Good wage 
Good pto structure
Paid holidays off
Will pay you to relocate

Cons;
Long hours
Mandatory overtime
3 occurrences in a 12 month time span
No maternity leave offered
Not many opportunities to move up since nobody every leaves the company


Interning here was great for learning and taking on projects. You won’t be just a CAD monkey like most other internships, you’ll be challenged by learning things every day, doing design, might work on special projects, and obtain a varied skillset. 

The downsides of working here are somewhat common with any large government-like workplace: bureaucracy, ineffective management (my actual manager never helped me or really spoke to me), and lack of passionate coworkers. My coworkers were always complaining about pay (even though NVE pays better than most other engineering companies in the area) and how to take more time off. I really got the sense that they didn’t care about what they did are were there exclusively for a paycheck instead of actually being interested in their work. I would wholeheartedly recommend their internship program though as you will be challenged and learn a lot. 

What is the best part of working at the company?
Management preferred using low-talent H1-b workers hired through incestuous relationships with large contracting companies. Employees left with cleaning up the mess left by using cheap labor. Upper management showed no respect for employees and ruled like kings.

What is the most stressful part about working at the company?
Being pushed aside by friends of management and having to clean up after them. 

What is the work environment and culture like at the company?
A definite change over a short few months. Stressful with little impact on how the job was done. Not allowed to  demonstrate how to do better.

What is a typical day like for you at the company?
What's it like being a little cog in a big wheel? Work is tedious when you have no voice and director is imperious.

Lots of older employees are very much overworked and resistant to change.  Management just says "yes" and rarely backs employees who do all of the work.  This is part of the reason for the very high turnover.  The systems are old and antiquated and they keep hiring young kids out of school who lack experience, I guess that's to mold them.

In terms of hiring they change what it is they want constantly.  One minute they say they are looking for experienced people yet they turn around and hire students who have barley graduated and don't know purchasing terminology.  They bring in temps who successfully do the work and then will not give them interviews for full-time positions.  They look for skill sets that have nothing to do with the job.  It really comes down to who they like and who they don't.  But hey, a job is a job.

Find somewhere else to go.  It does not matter what you know or what experience you have.  The only thing that matters is if you're well liked.  Classic "Good 'ol boy" work atmosphere.   General Foreman allow for Foreman and Journeyman Lineman to manipulate them.  Lots of misinformation on new employees passed on to help with firing them.  Very few helpful individuals that are sincere with showing you NV Energy's ways of working.  Journeyman Lineman will leave new (JL ) out of loop on new jobs and job locations on purpose to keep you away.  Apprentices are poorly treated by JL.  Lots of back stabbing.  NV Energy is a sticking company but Foreman allow JL to constantly glove hot circuits with poor coverup.  OSHA should investigate NV Energy's practices and conditions.

CEO stated he only wants people to work here for 7 years then gtfo!

CEO makes over $7 million/year yet wants all employees to earn no more than median of all US utilities (union + non-union).
The company's goal is to make the CEO the highest paid ceo in Nevada and the highest paid ceo in the industry at all costs.

Most upper management came from FPL, that alone should keep you away.

Retirement was one of the best in utility industry now it's below median. It is a cash balance plan, but the plan sucks.

All trucks are gps tracked.

Worse of all the union is for and by and controlled by the clerks who could get a 50% reduction in pay and still make more than anyone else in NV doing similar jobs. There aren't enough Trades people to counter the clerks votes who are giving things up left & right.

Excellent benefits package, pay is ok, but you have to take the bennies into account. My immediate team is great. Relaxed environment. Slow to adopt change and new technology and a lot of people are stuck well in the past. I've actually been told "...that's the way we've done it since the early 1980's...and we need to keep it that way...". Some people in management are open to new ideas, but the overall resistance to change is enormous. Senior leadership is, quite frankly, extremely disingenuous. A lawyer is running the company. We get a fed a lot of unicorns and rainbows and oftentimes treated like children by senior leadership. I feel they actually believe that we believe their propaganda

Top Job Titles	Average Salary
Customer service representative 1 salary reported	$17.50 per hour
Technical recruiter 1 salary reported	$35.00 per hour
Right of way agent 1 salary reported	$72,500 per year
Network engineer 1 salary reported	$124,561 per year

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