retail sales associate

assistant store manager

retail assistant manager

retail store manager

retail assistant store manager

Naples Soap Company

I worked at Naples Soap Company for almost a full year at two different locations. When I first got hired, I was told by the district manager that the two women I would be working with are awful, never do their jobs correctly, lazy, and will be fired soon, and that I can’t say anything to them on my first day about it. Super weird. I enjoyed my time there for awhile, we were out on an island and no one from corporate really came to check on us until a woman from corporate came in intoxicated with her boyfriend, acted like a customer, and then yelled at me why we had a single cracked line bath bomb when the store was empty. Apparently this is a common occurrence from her and has been told multiple times to stop, but she’s friends with the owner. Being friends with the owner is the only way you can stay in this company. When I worked for them at a new location in another city I was told again about the awful manager with anger issues and how she will be fired soon. Well it took a little longer than they first told me, but they hired a new manager who once said to me how disappointed she’d be in her son if he wore make up (we just had a man in wearing make up). Who says that to an employee so confidently? The also laid everyone off during quarantine, didn’t pay anyone, and hired a new CFO all while closing 4 stores. Then only brought the “good ones” back. Well the one in saint Pete will be closed due to peaceful protests or any POC walking by because yes she is also racist. Horrible company with horrible, old, and out of touch managers. Just heard the owner shaved her head too...think they are crashing and burning. Don’t run towards the fire. 

I was really unlucky with my time here. I worked here for a couple months and in that time, the assistant manager quit, then I quit, then the store manager was fired. I really left due to the store manager kind of crushing me as a person, honestly. If I had a good selling day, she would remove me from the floor to clean. She would attack who I was and how I spoke. She called me meek/other name-calling. I really liked the products, but she ruined every good day I had.
So, she was fired, I told district(I think?) manager I wanted to come back, and thank you for the second chance but unfortunately, it was no better-- and I wasn't comfortable enough to share that. (I hope you read this just to know the nonsense I had to put up with, district manager.)

So, my first shift back was a very slow night when there was a massive set-up for a festival. I parked a mile away because nobody told me where to park, roads were closed off. I get there and it was a girl who just started, and she told me what to do, even though I was a returning employee. OK. Anyway, the more comfortable the new-girl became with me, the more she told me that I was hired without the store-manager's "permission" and nobody wanted to hire me, and they all thought I was a corporate spy. Uhhh, what? Is this Star Wars? I then laughed and said wow, never again. They dismissed it as anxiety, and I didn't care enough to correct them with an "actually, I believe most of you in this specific location are off your rocker." So, I never went back.
This is a summary of my time with Naples Soap Company. I see that they're looking for new employees and a new store manager, so I guess the hunt for stability and sane people continue? Good luck, I hope you guys figure it out.

Managers do not train you properly and then blame you and make you feel bad about yourself for not performing as well. Will gossip about it too. The stress on selling their products with ZERO commission was too much to handle. It is a horrid up-selling environment, and if you don't meet their expectations by the end of every month you will be met with utter disappointment. The managers pick favorites, you will get in trouble for being on your phone, you will get written up if you forget to complete these stupid customer service videos every single week. They watch you on the cameras daily and you will get in trouble if you are leaning, if you are behind the register, if you dont give a customer a basket, if a customer doesnt want to give you their email, I can go on and on and on. Interrupted from meal breaks. No actual breaks. If customers do not want to buy products on slow days you will feel disappointment from management. Good luck asking for a day off or for a vacation weekend during season. Good luck trying to have a day off on a saturday. So rude and condescending with a “fake-nice” attitude. Zero encouragement. Toxic toxic toxic. Was super bothered that they had to come in for my shift while I was puking in the bathroom, sick all week. Probably the worst place I have ever worked in my life. 

Hired on the spot and I seemed very excited about it so did the management and I showed top sales skills out of everybody I was working with except for the managers, of course, but I was doing just as good as them, and I still ended up getting treated very badly they have no emotional control in this company. They will speak to you crazy they will text you when your days off. They will interfere with your personal life And the overhead management is even worse. They fire people when they are good people and good to the company for no reason they do what is best for them truly and not even all their products or organic. There’s some bad ingredients like titanium if they tell you to not be honest with customers about this, I’ve even been told to not let customer know when they have discounts on their orders so their company makes more money, which is just a bit extreme. They are way too many hungry. They don’t care as much about the customers as they make it seem. Everything will seem amazing in the beginning, but I promise you you’ll have a very rough Reality. Check working for this company. Save your time.

In the almost 2 year that I have been with Naples Soap Company, I have seen lots of people get promoted.  The owner is very involved in all of our 13 stores, and works with managers to be sure we have all of the right people working in our stores. She will promote people who show potential and go that extra step so show that you are about your job and the company. She allows us to hire staff seasonally to get us through the busy times and finds other assignments for the regular staff to do during the slower times so that they still get hours.  There are so many perks! Weekly free product give-aways in each store, profit sharing bonuses for managers and associates if we make our goal, free gym membership for everyone, great discount and so much more!  Its nice to work for a company who appreciates hard work and rewards you for it!!    There are a lot of changes due to the fact that we are a fast growing company and sometimes people leave because they don't like to work hard or don't like change, but I am super excited to see the company grow! If you like to work hard and get rewarded for it, I recommend working at Naples Soap Company.  It is retail, so you are expected to work nights, weekends, and the holidays that we are open, but that is true of every retailer.

When I first started working here, it was okay. The atmosphere was competitive and to be honest, the manager had her favorite, whom she speaks so highly about. But most of the time, the manager was kind and fair. However, things was changing toward the end because of the CEO's decision to transfer the manager from another city to take over the one in downtown Fort Myers. Pretty much everyone lost their hours because the new manager is now a full-time. I was told by the current manager that the new manager will speak to me about my hours since I was off the schedule. However, the only communication I got was from the HR via email telling me that I need to turn in my store key. Just like that, no warning or even letting me know I am being let ago like a decent human being. This company is trash. Their products are overpriced and filled with cheap ingredients. The new manager is rude; I went in to turn in my key to her and she said nothing at all. She didn't even talk to me. This company needs a lot of work, especially how they treat their employees. Such a shame.

Once you learn about all of the products and use them, it is easy to sell!  You are given free products to try just for learning about the products! The beautiful aroma in the store makes it a pleasant work environment, and sharing skin care knowledge with customers is fun.  The natural products work well and customers who use them come back to tell us how much they love them.  The owner gives weekly incentives to the staff of each store, so there is always a chance to earn free products, or other incentives, which is very generous.  She expects the associates to be professional and engaged, which, as a manager I appreciate!  This is the least stressful, and best retail work environment I have worked in many years of retail management.  You are expected to work hard and are rewarded for it.  The pay is above average for sales associates for this area.

This was my WORST job experience ever. I sometimes loved my boss, then she would turn around and speak poorly about the district manager, the woman who sets up all the stores and the assistant manager. It was so wishy-washy, my only regret is that I didn't quit sooner.

Management/corporate are absolutely bloody clueless. Look, NOBODY WANTS A BASKET. NOBODY WANTS TO GIVE THEIR EMAIL. You're forced to hand out baskets and ask people for their email addresses, and if you have a 30% or below email/name capture, YOU GET WRITTEN UP, LOL. Yikes, the pressure is too much. The products even aren't that good. Most of them have coconut oil, soybean oil, corn oil, aka, super cheap fillers. The products are over-priced pieces of trash and I wouldn't recommend anybody put this on their bodies. Run...very far away...

Also, I would tell other people in town where I worked, and everyone called it the overbearing soap store. I mean, it is, but still, what an awful reputation.

I LOVE working for Naples Soap Company!  The stores are all so pretty and unique!  They smell amazing!  It's so nice to go to work where our customers are always to happy.  My team is like a small family and love the weekly contests to earn free product.  We ALL get profit sharing when we beat our goal for the month, not just me!  There is a wellness program that has kept me on track for my goal of getting healthier and I LOVE my free gym membership!  I get to go anytime, which is great for retail people who work days and nights!  One of the best things about our company that I like to share with our customers is that we have lots of zero waste  and eco-friendly products!  The owner stops in regularly to say hi and to see if we need anything, which I appreciate!   There is tons of advancement opportunities too.  The manager before me was promoted, so I got promoted!

Naples Soap Company is a truly wonderful company to work for.  I have been in the work force for over 20 years and this is one of the first company's that truly cares about the wellbeing of their employees.   We are treated as extended family.   We are treated with respect.   The work life balance is incredibly important to the CEO.  We have a freedom to do our jobs as the CEO and corporate staff truly put their faith and trust into us.  The company prides itself as a wellness company and in doing so, as it has grown, they have taken on a company wide wellness director to help the staff both as a whole as well as individually.   As the company grows, the mentality is still a family atmosphere and you can tell how much people care for you and want you to succeed.

Top Job Titles	Average Salary
Retail sales associate 82 salaries reported	$16.68 per hour
Assistant store manager 22 salaries reported	$19.84 per hour
Retail assistant manager 8 salaries reported	$18.19 per hour
Retail store manager 11 salaries reported	$61,545 per year
Retail assistant store manager 5 salaries reported	$20.00 per hour

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