automotive technician

car sales executive

automotive service advisor

technician

master technician

Napleton Automotive

Where to start.

-No vacation days your first year of employment. That's right, ZERO!
-No employee match 401k
-6 Days off per year (New Years Day, Memorial, Labor, Independence, Thanksgiving, Christmas). Would have been nice to at least have Christmas Eve off, but that's just me.
-4 sick days per calendar year. They "allowed" us to use one during the polar vortex day when it was -40 outside. Most companies gave their employees the day off, but not Napleton.
-The end of the year bonus was a joke.
-You will be undermined and belittled constantly by superiors
-There is no structure, but when something goes wrong, you better hope it has nothing to do with you because you will never hear the end of it.
-Managers are very quick to point out what you have done wrong, but will not say anything when you go above and beyond expectations.
-MICROMANAGEMENT. When I started they required you to complete a weekly WIP (Work In Progress) because they have trust issues and don't believe that you are doing your job. By the end of my time with this company they wanted daily WIP's. This was a first for me. Not even my part time jobs in high school required a WIP.
-If you talk to your cubical neighbor, it's frowned upon, but if you take multiple 15 minute smoke breaks throughout the day, nobody bats an eye.
-You get 1 hour for lunch (not a complaint), but don't go over that hour unless your boss likes you or you will be chewed out for it or worse.
-Never question authority because you are wrong. Whether you see an injustice taking place like favoritism or if you think there is a more efficient way to do a certain task, keep your mouth shut. The superiors are really insecure and will see that as a challenge. They want control over you, and you being a free thinker will prohibit that.
-You have to arrive on the dot at 8:30, unless your boss likes you, and are expected to stay past 5, which you are not payed for. If you leave at 5, like your timecard reflects, you get talked about behind your back by everyone, especially your superiors.
-There is more gossip within this company than the high school down the street
-If you happen to drive to one of the dealerships for work, make sure you get reimbursed. When I started they told me that they don't reimburse for miles which I am pretty sure is illegal.
-Don't trust anyone. People there will pretend to be your friends, especially superiors, but don't fall for it. They will throw you under the bus and use your words against you.

Arrive to find others given preferential treatment on day assigned on lead schedule.  This is NOT based on skill nor seniority!  Day 1 the newest, best, most interested customers WILL NOT be yours.  Start calling, text & emailing up to 130+ calls daily. Many times leaving voicemails for 6-8 hours a day.  I learned no matter how successful I'd been in the past I failed to advance or be given opportunities. Not equal! Work place is toxic. No HR and the director creating conflict to have a reason to fire people. Team members stealing appointments. The hardest part was believing anything would change, as it went right back to the directors favoritism and cruel ways. The most enjoyable part of the job was talking and helping customers who were positive, thankful and appreciative. A stark contrast to those worked with and the work environment, a the complete opposite! You will work every Saturday but 1. You'll work all holidays your 1st year but 2 Christmas and Thanksgiving ONLY paid time off.  1 other Holiday off needed scheduled a year in advance. My direct manager acted as if I HAD NO VALUE when clearly my success shown but was not encouraged nor recognized. You can and will be fired after a perfect review with the director openly bragging if she didn't like someone they'd be gone! If it is before the end of month, no commission check. Save yourself the trouble!

I enjoyed working at a location for a number of years as an XX (not sharing job title). Seems simple enough right? Definitely far from the truth. At least where I was, Service and Sales were constantly fighting around the clock to the point where it would get in the way of productivity and selling units / services (which generates revenue). I think it was pretty pathetic that we all work for the same family but cannot seem to settle steam over little things that would be completely irrelevant to me as a business owner and operator. The thing to note though is that I have nothing against the upper management. Most of the people in these roles are hard working and fairly honest members who understand that we are all part of a team and the goal is to help generate revenue and return customers. The problem is when that upper management is not on site at individual locations and things are handed back over to the local managers in charge. If you plan to work at corporate and not at a dealership, then I highly recommend giving this group a try. If you are applying for a more brutal title such as Sales or Porter, get ready to have a wild ride. Local management picks favorites 100% and treats the remaining workers as literal nothing. Remember that these people sell, which means they can put on the jolliest of faces for you but begin to smear your name across the wall the moment that you step away from the break room. Extremely toxic dealership co-worker relationships and although there are HR departments, they are virtually useless at the dealer level.

Management lies to Employees and Customers they Never keep Promises. The General Manager talks with Disrespect and Verbally Abuses Employees. They dont care about the Customers at all, they tell them what they want to hear just to make a Sale.  Sales Dept. Push People into Cars just to make a Sale, The General Manager told a porter to jump a car because the Battery was dead and let it run Instead of Replacing the Battery with a New One, So when the Customer drives away and the car doesn't restart that's their Problem. Dishonest and Disrespectful.  The Service Dept. push people into Buying things they Do Not need all the Time.  One  Service Advisor Sold a Customer a Tire they Didn't Need and the Assistant Service Manager took and poked a hole in the Old Tire and put a Nail in the sidewall of the Tire, Totally Dishonest.   All the things they Sell are a Waste of Peoples Hard Earned Money. Also its a Very Dirty Environment they  had a case of Coronavirus and kept it from Everyone Including the Employees and Never Closed the business. They had Loaner Cars brought back that the People said they had come in contact with the Coronavirus and the Service Manager just passed it along to another Customer without even Cleaning it !  Management Hitting on Female Employees and Customers. Filthy Lunch Rooms with Rodents.  When Employees Report Wrong Doings and Abuse to Corporate they Just Ignore what they hear !

No Pleasant Greeting from Management 
Very Rude Managers No time spent hands on Training
 
Bare minimum training  &,just an Outline of sales techniques
-Expect new Trainees to be Self taught . They use new trainees
to Sell for the first Month and not pay any Commission ,but   keep
them on min salary while they are supposed to be Learning
and Selling Autos at the same time.


-No Commission for 1st Month just min wage & Very long hours 
-.Expect New Sales people to put out 12 Auto's First month
or they are terminated.

Co-workers more helpful than Management!!!

Never met such Arrogant Sales managers in my LIFE!!!!!!!!!
Not Confident  but...ARROGANT....WOW!!!!!

Getting assistance & co-operation from Sales Management
Especially when  Closing a Deal! They don't pay attention to the
Customers NEEDS!!!!!!!!!!!!!!!!!!!!!!!A Very SAD  establishment :(

Interacting with Customers finding& Meeting their Needs
& Building a Rapport with The Customer,and.
Finally was Making the Sale & Delivering the vehicle was the
most enjoyable part of the job..oh yes,Free Lunch on Saturday

Its about time that  Napleton Chrysler gets a BETTER
 Management Team,,,If u notice they cannot seem to
keep a salesperson more than 2 months. I !Wonder why!!????

I came to Napleton excited and ready for my first job in the dealership world, but after a short while that excitement was crushed.  In short, I liked and got along with a lot of people there; I liked the 4-day work week (most of the time), and I liked the income potential, but there was too much dishonesty and empty promises.  I’ve had to deal with far too many customers coming in angry that their vehicle purchase went bad/not as expected and others who just purchased a used car and something was already broken shortly after buying it.

What took the cake for me was promising money to me they didn’t want to pay.  They basically place the negative customer service experiences (CSI surveys) on the advisors shoulders and refuse to address the real problems of their dishonesty, greed, and lack of genuine care for people.  Apply at your own risk.

So your absolute #1 goal in life is to be at work, and have zero time for family, doctors appointments, sick time, or anything else in life that might take time away from work. You are 100% theirs they act like they own you and can drop your pay whenever they feel like it. Oh you want to work on your own car lmao you have to pay them for every hour at your rate to work on your own car. They get very mad if you have a doctor's appointment or any reason you have to miss any time. They do not care about you as person, you are 100% a number. Yet managers come and go as they please leave early or dont shows the normal day. They use to feed us first Friday of the month yeah they stopped doing that long ago. Saturday they feed you chicken and rice every Saturday. Don't plan things with family they will go out of their way to purposely make you miss anything you had planned. They run business on scare tactics. The problem with this is everyone is hiring and at a higher rate. I wish I could write anything good about this place but I can't, nothing about my time working here was good. Even my last paycheck was cut down to minimum wage per hour bc they don't like paying people for work.

My managers and the co workers worked with were actually great. The problems were the "$500 week salary PLUS commission" is a flat out lie. Not only is it a draw against commission but is also not a full $500. Then the last week of month you aren't even allowed to take your one and only scheduled day off. Work 60+ hours each week and gives you no work/life balance.

If you are a single person without family responsibilities it can be great, otherwise it drags you down keeping away from a life outside of work. It would be fine if they allow you to work just your schedule but the expectation is come in on your days off and stay later your "short" days. Especially last week of month and don't be shocked if a random end of the month midnight sale happens where you are stuck til midnight working for nothing to add to it. Basically work 830am-8pm at minimum 3 days a week, 830am-4pm once and 830am-6pm Saturdays is the set schedule with Sunday off and a random day during week. But most nights are there til 9-10pm if late customers come in and of course last week of month you lose your off day.

I loved my job as an express tech.  i was let go too soon and too easily.  It hurts me very much.  I want to return as soon as possible and prove to every manager and co worker that I am an amazing employee that is very dedicated to the career.  I can make any changes necessary if told to do so.   i can grow and change with company needs.

I am currently working here and have been for just about half a year now. They lull you in with 25/hr flat rate, and that sounds really nice, until you actually work in the shop to only make 4 hrs a day after being there for 50 hrs a week. They’ll tell you from the day you start that if you put in the time and effort they will put in time back, and after 6 months I have have had a total of 2 interaction with management saying I’m not trying hard enough. So on top of already being starved for time to make your pay, they tell you that you aren’t even good enough to them. 
Another problem is the service advisors, half of them have ego problems and will intentionally not tell customers about service or items that replaced for their vehicle. All while the service manager knows it’s going on. Constant blame pushing, and all the signs to never work here unless you are still in high school cause the pay is nothing to live off of.

Top Job Titles	Average Salary
Automotive technician 517 salaries reported	$36.22 per hour
Car sales executive 369 salaries reported	$90,058 per year
Automotive service advisor 200 salaries reported	$84,029 per year
Technician 40 salaries reported	$24.55 per hour
Master technician 38 salaries reported	$103,618 per year

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