National Dentex

When I was working for TCL, I was one of the best workers there. I busted my butt off to meet deadlines and the quotas. I worked a lot of overtime-coming in on Saturday and even Sundays at times (Working overtime is not required but they make it). I also would work overnights just to get the productions to the next department. And, I worked at TCL for 4 years doing all of that. I’d get very stress out from the ridiculous hours that I work just to show that I cared. I took those abused because I wanted to advancement my career by showing how hard a worker I am. However, career advancement was not in my future nor any technicians. 

   I was promise promotions after promotions after promotions that never materializes. A few examples: I was promised to become the lead, but that never came true. I was also told that I’d transfer into a designer, that also never came true. During my last year, I was told that I would get a “good” promotion. But at that point, I’ve enough with the company that I did not care and already planned my exit. Nonetheless, I always ponder why I was passed over so many times, and I was never given good reasoning for getting passed over. With this company, they do not care about employee’s loyalty. Hack, during my 4 years tenure, I only missed 8 days of work! So, if an employee who such as myself, who busted his butt off and was loyal to the company, could not get any promotions, why could they care about any new hires? 

   Compensation is a joke. The pay is not worth the work that myself and all the technicians do at TCL. For example: the company expected a certain amount of sales per quarter, but they do not have the man power to do execute it. So, what they do is that they worked the employees that they have to the pointed of exhaustion. They try to remedy that issue with a little thing that call ”monthly breakfast bits”. However, most employees do not care about that lousy attempt to compensate for over working their employees. Moreover, the reason that they have little employees is that their turnover rate is very high. I remember new hires coming and quitting the next day because of certain people in management.

   Yes, most managers are awful (although there are good ones). Most manages only cares about making their quotas in sales because they’d get great bonuses. As for the regular employees, we did get bonuses, but it’s so little and only occurs when they company meets its sales. They do not care about the employees, only their paychecks and bonuses. I feel so dumb to waste 4 years of my life with this company!

  So, if you think that you want to work for TCL, think again!

If you need a steady income, then this is definitely the place for you. If you are looking to stay in the same position for your entire time there, then this is the place for you, especially if you are not a technician. NDX does encourage education, and may even help with it. The only catch is that your education (training) has to deal with becoming a dental technician. If you get a job offer from this company, take it if you need it. The pay is so-so. Plus once you show that you are able to just about everything, then just about everything will be left on your shoulders. 

The best thing about working for NDX Clearwater (I don't know about the other labs) are the employees. Everyone is a character and enjoy showing off their work  from start to finish. Though the things that cause me to quit were major, but mainly dealt with only my team. The lab I worked at did not suck and its overall groove was pleasant and the rest of the staff did their jobs well. Yes, there were several times where it seemed like no one cares, but at the end of the day that was never completely true. The Lab managers care, love showing people around the lab, showing of their staff's abilities, and are very encouraging.  The GM knows everyone's name and seems to really care.




I enjoyed working with the people around me; they were nice people. You have about zero growth opportunity, and be prepared to be milked while working here. Meanwhile, you will learn a lot here, but definitely not a place you wanna call a career. The workplace culture is toxic, especially in leadership. Be prepared to learn things on your own.
PROS: Clean facility, opportunities to practice standard, though outdated, technical equipment and techniques.
CONS: Management demonstrates a severe lack of empathy and professional ethics when handling employee logistics, The company will abruptly terminate employment with zero notice even directly before scheduled events,  the workplace culture is highly superficial and characterized by fragile and insincere professional relationships rather than genuine teamwork or mutual support,  ZERO loyalty, safety, or trust for employees here.
Advice Management advice: Re-evaluate your corporate ethics and invest in authentic leadership. Treating skilled staff with basic human decency during major life events is essential if you want to build a reputable culture and retain talent.

In data entry postition you go in every day and unbox/disinfect/sort hundreds and hundreds of cases, then you have to enter in everything the lab techs are to do with the stuff on a pc. Theres tons of printing and paper work. If you're hot natured, this is not the job for you, as you'll be dressed down in a full gown, gloves and face shield, in a room where doors are constantly being opened and closed. You are responsible for staying there and entering every case thats mailed in that day, even if that puts you being there til 3 am. If you do happen to get all your cases entered you're still made to stay and do other departments work for the day.  Deliveries also can run very late and often do, which means you have nothing to unbox and enter your first few hours, so they make you do busy work or work in other departments until they arrive. Lots of overtime and staying late. You're also going to be learning how to make dentures from start to finish, or crown work from start to finish. Which is not an easy thing to do for the little compensation you get for it.

So I worked at this company for 5 yrs and it was managment that messed up and made uneccary problems. They are not qualified and do not listen to those who are and valued employees. They make you do as many jobs as they need you to do and do not ever give you promotions or even raises to match the huge loads of extra tasks. Bonuses are a joke and hr is hardly ever involved and when they are they tend to gang up on employees for pointing out managments faults. I once even got called "petty" , along with two other employees for going to a manager about an employee " their friend" about not doing their jobs and passing their work off onto others. I also got called into the meeting about that same person with the same other two employees and we were told by hr to stop doing witchcraft on said managers friend ... I obviously had no idea what to say to that. I guess all I have say is this place is a joke and degrassi Dramatic. 

The HR team contains some of the most knowledgeable, hardworking, and supportive professionals I've ever worked with. The satellite locations are filled with teams of skilled technicians and artisans. There are many opportunities for life changing advancements here for those that are willing to strive for self-improvement. However, there was an ongoing disconnect between operations and the executive leadership team during my tenure. Decisions were governed solely by the Finance department. The CFO ran the company. The CEO sent Christmas cards. Orders were handed down based on financial data and with little to no input from the leadership with boots on the ground. The expectation was to operate as lean as possible, for as long as possible, until burnout was all but inevitable. 

A typical day consisted of processing invoices, auditing and processing expense reports, resolving purchase order problems, customer service for 14 labs and vendor customer service. I learned how to analyze open purchase orders for resolution and how to help vendors correct their accounts receivable issues. Management and co-workers were pleasant and competent.
The hardest part of this job was juggling priorities as everything was a priority. So I had to make very quick decisions in order to meet all the deadlines and resolve critical problems such as phone shut-offs because the lab did not send the bill in time for processing.
The most enjoyable part of this job was the customer service and the fact that I was always busy and even at slow times, there were always projects to do.

Over the past two years i have enjoyed working with everyone at National Dentex Corporation. I believe they are building a culture in the Dental Laboratory Industry with there new joint venture with Welsh Carson. I have enjoyed building many life long relationships with my Doctors, The Staff, our Laboratory Technical Team & of course or Sales & Management Team. I was given the opportunity to lead a mentoring program for all new hires in the sales department & have had the opportunity to grow my territory significantly in just two short years. I believe hard work, dedication, & consultative sales approach have guided me to my current success. National Dentex believes you train your people for success & give them the freedom to become successful.

What can I say about National Dentex? It's a great place to work for starters. You are always busy with phone calls emails and walk ins regarding all sorts of computer related or network related issues. The best parts of the day was getting to fix, build or repair systems or just help people get things they need. You always meet new people on the phone as they are always hiring new staff members to join the team in one of the 30 labs in the USA. Sometimes the hardest part of the job may be understanding people as many had rather thick southern accents but if you're patient they are always ready and willing to work with you. My co-workers were amazing and I could bounce questions off of them all the time and they would help me figure out the answers if my other resources were no help. i also learn a lot from the senior staff things I never knew or was taught in college.

This specific laboratory has managed to accumulate the most disrespectful and toxic individuals, management and otherwise. It's all about money and meeting sales goals. They don't take the time to train you properly, throw you to the wolves and get mad when you make a mistake and don't take the time to help you understand something. HR is a sh**show, the office admin does not provide important information regarding benefits and leave. The company culture itself is surrounded on a reward based system for filing our cards for someone who does a good job. Nobody wants to work together, and everyone wants to be in everyone's business. Absolutely no benefits for mental health at all. Nosey people work here and they will make you uncomfortable.

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