optical manager

optometrist

optician

order picker

general manager

National Vision, Inc.

The Position of Licensed Dispensing Optician is to analyze prescriptions and make recommendations that provide the highest quality vision care to patients. The Licensed Optician fits, measures and adjusts eyeglasses to exceed the patients needs and expectations. Additionally, opticians problem solve any difficulty Rx issues as well as provide a patient with expert assistance to make the patient’s vision care experience friendly and informative.
     With the manager and Optician can adjust the patient's glasses to meet their needs rather it be by discounting product to make it affordable, providing the patient with constructive criticism and giving honest opinions on the look of their eyeglass selection and by empowering the optician to do the job that is necessary to make the customer happy by doing what is necessary to meet their needs and selection.
     I have learned that patient's do not like to hear the words "I do not Know" and no follow through. They do however like to hear " I do not know,  but I will find out" Guarding your words and making them in the best interest of the patient is important for customer service and repeat business, and most important referral business. 
     The workplace is like your home away from home. we spend 8 hours at work, 8 hours for rest and slumber and the other 8 for family and other vocations. This making the store employees your second family and the store your second home. Peace and harmony should prevail within the workplace just as it does throughout the otherv16 hours of your day.
     The hardest part of my job is going home and leaving something undone or unfinished. Not being able to make  that patient happy with their purchase due to the adjustment or their buyer's remorse. It is hard when you cannot get that one detail a patient is looking for right and they just accept it the way it is. Not making that adjustment 100% satisfying make the day hard as well as making the patient see properly through their glasses. 8 out of 10 time the adjustment can fix the patients Rx and make the glasses Rx correct just by properly fitting them. Though these are hard this is part of the job of making the patient happy which is important to repeat and referral business. Hard is on what you make it and most of the time it is mostly easy.
     The most enjoyable part of the job is making that patient see everything "clearly" for the first time and watching their facial expression and eye emotions light up with happiness, excitement and satisfaction that we as a team made this happen by doing want we do and that is "making the best quality glasses" which allow everyone to see the worlds beauty through those lenses or for that special someone to look at their partner and see that we help them select the glasses that allowed their love in their life to look great while enjoying all that beauty. Also great to see that young boy or girl put their first pair of glasses on and really see for the first time. The excitement that fills within them and give you the opportunity to experience that moment of childhood for yourself even if it is jus for the moment.
    Over all... I have done this for over 20+ years and still love to do what I do every day. Whether working in the lab manufacturing the eyewear or being on the sales floor as and LDO Sales Consultant. Making people see is what I love about my job and it is exciting and delightful to see all the new advancements companies are coming up with to make these things happen.

A Manager can make or break the culture in an organization. Management should always provide regular positive feedback in addition to constantly telling an employee what else they need to do or take on, or what they are doing wrong.

A Receptionist is expected to answer a constantly ringing phone while managing a schedule of up to 75 patients a day, walk in's as well as managing the work flow in all areas, paperwork for each patient and pulling insurance for verification among other tasks. ( think Apple store). The Receptionists are constantly reprimanded for any issues with the work flow or not being able to identify every single person in the office and their needs.I would frequently wait an hour to use the restroom so that I would not be asked where I was or where I was going when I did so. Meanwhile, the Sales Team has frequent water breaks and bathroom breaks with no questions asked and little assistance to the Receptionist area.

The company is lacking in professionalism when patients are permitted to verbally destroy the front desk in person or on the phone with no intervention from the Management team. They will later state you did nothing wrong after it's escalated to a Customer Care line or scathing review on Social Media. They are quick to allow the associates to take the hit for poor reviews over enforcing policy such as the late grace period and chose to be reactive rather than pro-active.

The Manager at the location I worked at frequently makes derogatory comments or engages in conversation to employees about other employees. This Manager would also disrespectfully address associates in a disrespectful manner if front of other associates.

If you call off sick or leave early once, although you have an exemplary attendance record, it is scowled upon, even n a family emergency. Employees with good attendance records are treated o different than employees with attendance issues. If you request time off, expect that to be met with a negative attitude as well. I requested a specific weekday off each week which meant I would be working every Saturday which is the busiest day by far. I was told is was impossible to make that happen. After this request, the new receptionist frequently received Wednesday's  off, not by request while I never received a Wednesday off..

The name tags reveal full names of each associate, which is an invasion of privacy and leaving each person at risk for personal contact outside of their employment.

There is a dress code, but not everyone has to follow it, including management. It is a "Do as I say, not as I do" environment in many ways.

The Receptionist Desk is the most disrespected area, lowest paid,  yet the most stressful of the employee staff. The Management does nothing to change this as they are the ones perpetuating this culture of thinking.

If you want to work a schedule of 9-6 or 9:30-6:30,  including Saturdays doing the job as described above, this may be the job for you. Otherwise, keep looking.

In the past few years, I've seen the Mounting crew change almost completely 3-4 times. Every year follows a pattern. The first 3 months are busy and many people quit, and rest of the year is steady-to-slow and many people are hired (many of whom will also quit). You will not be trained by management at all. Rather, they will throw you on some poor employee who will be punished when you drag them down with questions. Then, you will be punished for not having been trained properly. Additionally, with the new production manager, you can and WILL be fired with little notice for not achieving target goals (of which maybe 5 people on the crew consistently hit. 

The work environment was at one time relatively peaceful. Your fellow mounters tend to be alright people willing to help and fun to chat with. Recently, however, management has made many attempts to cut out any socializing leading to a miserable day of listening to nothing but machines run while you feverishly check the clock to leave.

The managing staff here is by far the worst I have ever experienced. Many are completely full of themselves and refuse to take any advice from anyone lower than themselves. Often, you will find them standing in groups of 2-5 watching the crew where they will congregate for surprising amounts of time. Don't be surprised when these "meetings" end with some announcement being made of their disappointment in the crews performance. 

As for mounting itself, it's not a bad job if you like working with your hands and don't have an issue working with small parts. Your hands will hurt in the beginning, but it gets better with time.Typically coworkers are friendly and willing to help, and you WILL need help in the beginning. You will watch many good people come and go if you manage to stay there over a year. Additionally, overtime will often be thrown on you only 2 hours before you are set to leave. You are advised by management to not make any plans and just assume the possibility of overtime. This only affects associates, management can come and go as they please.

Hours are a bit strange. You will lose many hours in the last part of the year. They say that it evens out with the amount of overtime worked in the beginning of the year, but with the newly added 2nd night crew it is debatable. Expect Christmas to be rough on your empty wallet and pity the poor souls who are quietly fired only weeks before the holiday.  

All in all, I would not recommend working here.

The best part of working for this company is that you are part of a team that delivers corrective vision to patients.  I learned much about how my eyes worked, how eyeglasses and contact lenses were made to work, and the various eye diseases that prevail. The hierarchical structure was the main prohibitive factor that removed personal career growth and functioning. It created a competitive environment where people were forced to focus on their own sales and the store's KPIs instead of helping the entire team learn together and deliver superior customer service. Management was only interested in investing in people who could increase revenue by working long hours in the retail sectors of the stores. The hardest part of the job was troubleshooting why eyeglasses were not working for patients because all opticians were not required to take the ABO certification. I was prohibited from preparing for the ABO certification and was told that I must divert the patients to the assistant manager instead. I was never given the opportunity to train and function as a doctor's tech or trained to make a pair of eyeglasses even though I had applied to be a lab technician. Instead, I was told that I needed to remain on the sales floor because I was doing well as a salesperson at that time.  The best part of the job was helping people see clearly again by measuring the eyes correctly, selecting the correct frame, and ordering the most suitable lenses for each patient, especially seniors and children with the most severe corrective vision needs. At the end of my Executive MBA, I grew tired of performing the same tasks, and was never thanked for all the hours and loyalty that I delivered when I indicated that I was leaving. It was the most unprofessional manager's way of letting people know that part-time employees were mere pawns needed to fill the cracks when the needs arose. Full-time employees without college degrees were a greater asset to the store than people who had college degrees because management knew that these non-college degree workers were not going to be looking for higher paying jobs. I was disappointed by the way I was treated at the store when I indicated that I was leaving for a health management position at a nearby company. 

This company has a very impressive philosophy, that gives you the impression that it will be a great place to work. The group I worked with was the best staff I have had in my 15 years in the business, and that it why I stayed as long as I did (2 years). 

I worked on the sales floor, in the lab and the clinic, mostly sales for my first year, clinic my second and lab on an as needed basis. The corporate practices of NVI in theory should give a great balance between customer service and profits, however the way district management forces you to implement them accomplish nothing but angering the customer. 

The Doctor's office, in compliance with FL law is independent. That being said, they use NVI employs to run the doctor's office, including scheduling and payments. This puts the tech in a very difficult situation, where they are stuck between the doctor and their employer. On several occasions I was forced to work up patients, knowing the Doctor would refuse to see them, and it would just make us look unprofessional. They expect you to schedule patients from 9:00am 12:45pm then from 2:00pm to 5:45pm the Doctor's Hours are from 9 to 6 luch from 1 to 2. You are instructed to schedule full exams every 15 mins and follow ups and pathology on the 5s. Example:
12:00  Full contact lens exam new patient previous wearer
12:05  possible conjunctivitis
12:15  Full exam
12:30  Full exam
12:35  Contact follow up
12:45  Full contact lens exam new patient new wearer

This was a typical booking. Obviously, when you have a schedule like this neither the tech or the Doctor will get to go to lunch. The office set up is 1 pretest room, 2 exam lanes, 1 doctor and 1 tech. Even the fastest most efficient tech and doc team cannot get a patient pretested, complete the exam and insertion and removal training in 15 mins. 

They also have a policy of starting new employees out at 9/hr and the raises are very low. I was offered another position and they raised my wage to match my offer to retain me, for most non management (and some management) at this company it is very hard to make a living.

I used to love going to work when I worked at Walmart. I thought I was paid fair, I was respected, and I loved my job.
Then throughout the years and after experiencing a few different stores it just isn't the same.
The company keeps looking for ways to cut costs and most of the time that's by cutting the employees hours and benefits.
Now the customer rules the store, and not in a good way. I have experienced customers flat out lying about Associates, so they can get free stuff from Management, and Management no longer supports or defends the Associate. I have been physically assaulted and my life threatened several times by customers. It is hard to find Managers there anymore that have started at the bottom and worked their way up. I have been belittled and literally screamed at by Managers where I have left crying.
I went from taking pride in my job and company, to wondering why I still worked there. Well the answer is, because the pay isn't that bad.
But I couldn't take it anymore, I went back to College, got a good degree, and left. It was the greatest decision ever. The biggest position thing I can say about Walmart is, no matter what job I have in the future, I will always appreciate that I do not work at Walmart anymore.
I do miss the people I worked with though. They deserve to be treated better.

I could go on and on about my review and experience at Walmart but I'll leave it at this.

Montoursville, PA - I worked as Department Manager, Connection Center Associate, Photo Lab Specialist, Electronics Sales Associate, and Vision Center Specialist. The mean Customers was the worst part about the job.

Big Rapids, MI - I worked as a Photo Lab Specialist, Electronics Sales Associate, and Connection Center Associate. The mean Management was the worst part about the job.

Rock Springs, WY - I worked as a Shoes Associate and a Paper Goods, Chemicals, and Pets Department Manager. When I worked there the older Associates were not very nice to the younger Associates, but I don't hold that against the company.

What is the best part of working at the company?
Having worked for National Vision for almost a year, I can say that it is a great place work. The benefits are top notch and you are eligible for all of them after 90 days. The positions are full time and include a day shift and an evening shift with pay differential. Overtime occasionally available and bonuses are offered for attendance and for the lab's production. It's a pleasant place to work with wonderful management. As an Inventory team member, I have really enjoyed working here on the second shift. Great hours! Second shift enjoys Fridays and Saturdays off!

What is the most stressful part about working at the company?
NVI is an optical production lab and thus overall success is driven by the efficiency and timely actions of every employee in the lab. Every position is important. There's not any stress unless you're not willing to work at your highest capabilities. I consider it a challenge, not stress.

What is the work environment and culture like at the company?
It is a climate controlled lab which is very comfortable. Breaks and lunches are taken at the same time for employees for the most part. Breaks are guaranteed, not just suggested like at some companies. Management is fair and very encouraging. The workforce is diverse and inclusive. Good workers are highly appreciated and your hard work contributes to the goal of earning a bonus each pay period. PTO is more generous than any company I know of and you're eligible to earn it from day one. Very friendly environment and includes many long time employees.

What is a typical day like for you at the company?
A typical day for me can include many activities. Everyone is expected to cross train within their department so that production goals for the day can be met.  Workload varies and can get hectic at busy times of the year but I find that a challenge, not a stressor. I am always appreciated for my hard work.

Management treats employees respectively for the most part. Since they have a high turnover due to low wages job security is very good you almost have to try to get fired. They offer a great 401K and you get 3 and a half weeks of PTO every year. The wages are not competitive and raises are laughable very hard to make a comfortable living. Due to the very low wages we have trouble hiring and retaining employees so we are always short staffed and  because we are so short staffed we end up having to work a ridiculous amount of mandatory overtime. The amount of mandatory overtime goes up every year due to new stores being added and not enough labs and work force to keep up with the demand, expect to work 56 to 60 hours per week for the majority of the year. The building is climate controlled so the temperature is always perfect. The work in the surface department is very dirty so don't bother coming to work in nice clothes and shoes get wrecked in a hurry. It isn't hard physical labor but it is repetitive and boring, but we do get to listen to head phones which makes it a little less monotonous. Co workers are easy to get along with, supervisors are respectful but bossy and pushy. When we work 8 hours of mandatory overtime on a weekend they want us to work from 4am to noon with only two 10 minute breaks which makes the day very long, plus it isn't much fun getting out of bed at 3am on a Saturday. We work ALOT of mandatory overtime, the wages do not compensate for the amount of work we do which is why I am currently looking for another job. I wouldn't recommend this job to any one, there are better optical labs to work for!

I worked at Walmart, in the Vision Center, for a bit over five years, and all in all I had a great experience Most of the time the work was enjoyable; adjusting glasses, helping patients, filling out orders, that was the sort of thing I did. Now, I wasn't on the floor very often, most of the time I was was going to my job up front from the back, or vice-versa. One thing I did notice was just how understaffed they were out there. From the front end Customer Service Managers and registers to even the shelf workers, many a time was that a customer was standing in a department looking for help and I had to call someone over as I was out of my expertise. Invariably that person would be busy, and they assured me that the would be there shortly. Normally, they were, so there was no issue with customer service. In fact, customer service was rarely a problem, in or out of the Vision Center, and most people I spoke to were happy with the help, or at least satisfied with the help they received. Being understaffed wasn't only a problem with the hourly, the Management were pulled tightly as well. Walmart sells guns, and a manager is required to unlock the gun case and get them for the customer. Customers would often have to wait thirty to forty minutes until a manager was available. I liked to help patients as quickly as I could so it always made me uneasy seeing that, and being unable to do anything. I would like to add that this is not something that personnel did nothing about. Often I would walk by the personnel office to see a group of new employees going through orientation. However Walmart does have a high employee turnover rate.  Would I work at Walmart again? Yes, and I would recommend it to others, too, but I would have to stress that if you apply as a sales associate you WILL be busy.

I love all the people I work with day to day, but it is clear that corporate only cares about money. Our store in particular is the busiest and most profitable and our wages do not reflect that in the slightest. We are forced to essentially harass people to ensure they show up for their appointments (2 appointment confirmation calls, a call if canceled/missed appointment). The schedule is often overfilled and there is not enough staff in the doctors office to get everything done in a timely manner. I am often leaving 30 mins to an hour later than my scheduled time. The doctors I work with are fantastic, and they also agree that appointments are too close together and force the quality of care to be decreased. As a part time employee, I get virtually no benefits. You basically can’t call out if you’re sick because there is not enough employees to cover if someone calls out, so you’re subjecting coworkers to an unnecessarily stressful day. Corporate has all these rules about what the store should look like to ensure a clean, professional environment, but the store is old and outdated and needs a remodel, but it is not of concern to them. The Christmas tree is clearly the issue, not the chipping paint, dirty old carpet, chipping desks, old computers that only work half the time, etc.  Working for this corporation makes me regret being born. The only reason I stay is for the experience and people I work with. We also have no break room and only receive a 30 min lunch. I don’t recommend it unless it is your last option. It could be worse, but it could also be a lot better. 

Top Job Titles	Average Salary
Optical manager 1 salary reported	$19.88 per hour
Optometrist 15 salaries reported	$1,000 per day
Optician 1 salary reported	$9.00 per hour
Order picker 10 salaries reported	$1,850 per week
General manager 3 salaries reported	$54,667 per year

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