Nationwide-Inbound-Inc

The job is stressful but management works with you to improve. My main issue is that management does not get clear feedback on their trainers. When asked to provide feedback on a trainer it is the trainer who actually reads the feedback forms. 

Working remote was the best part of the job. The calls are continuous, and you have to deal with a lot of angry customers which eventually got to me.  Sitting all day was too much for me as I'm a pretty active person. Upper management was very nice and professional except for a few who I had issues with.  If you like sitting for 8 hours a day and don't mind same types of calls then the job might be a good fit. There is a lot of turnover because of the stress. Pay needs to get better since you are taking calls from hundreds of different companies, while also having to schedule appointments and other tasks.  There is a two dollar differential if you work on weekends but it is still not enough with all the different companies you answer for.

Training could be better, lots of inconsistency. Your pretty much taking calls the whole time and if your busy they will not give breaks, or even lunch which gets pretty stressful. The hardest part is just keeping up with the call volume which comes with time and experience. They are very appreciative of your hard work but sometimes puts to much emphasis on what your doing wrong, instead of using it as an opportunity  to teach. Pretty good competitive wages, and they do have awesome bonuses from time to time. There is opportunity for advancement if you put the work in. For the most part this is a  pretty laid back work environment, management  is always trying to think of fun competitions, things for employee's to do. They do always welcome you with any concerns. There are some things they could work better at like most workplaces. A  pretty fair place to work.

As a customer service representative at this place, your responsibility is to follow scripts and client protocols. If the customer has a question that is not answerable by your script or protocol, you cannot give them an answer that you know of from experience from a previous or different profession. You would need to relay their question over to the client's office so they can answer the customer's question. That could be hard for some people to do, especially when you think you know your stuff. It is a fun place to work, but can be stressful when you become responsible for answering new client account calls that you barely had time to get familiar with screens and script. They have great benefits but the pay is horrible. They really should start the pay at $16.50 with periodic pay increases.

Clearly are prejudiced toward older workers.  The younger ones have control and they will feel the older workers are unable to be trained.  People there are extremely nice, but it obvious they have little need for experienced workers and will force out those that do not fit their profile.   I think it is a great opportunity for a younger worker.  The place has the appearance of diversity.  That is important because it is owned by a politician.  

Overall, my brief experience with this company was a disappointment.

Perfect entry level Customer Service Job. Nationwide Inbound has a very diverse and inclusive workforce. The company, which is locally owned and operated, is constantly growing and working with more companies, so there is lots of room to grow within the company! Nationwide Inbound is VERY flexible with schedules for students and parents.

My day would begin by logging into my computer and punching my time card. I answered hundreds of phone calls per day assisting customers with various problems they came upon throughout the day. The hardest part of the job was keeping up with all the accounts when more were added each day. I enjoyed seeing my coworkers on a daily basis and the opportunity to learn about many different services that are offered to the general public.

I loved working with this company. There was always room for advancement and it is a growing company. Typical day was to just handle and assist as many customers as you could within your shift. I learned how to help angry customers and turn their frown upside down. My co-workers were ALL friendly and easy to get along with. The hardest part of the job was leaving them to relocate. The most enjoyable part was just coming to work seeing your "work" family all the time.

I liked working here, I just had a lot on my plate at the time. Trying to balance work, school, and family time. You are able to choose you’re hours and they do say they are pretty flexible with them, but once you give those hours it is extremely hard to change them. 

Nationwide Inbound is a very fast paced work environment. It keeps me on my toes, but has helped me learn and grow a lot. There is a lot of room for growth. If you work hard, you will be given the opportunity for advancement. If you want an easy job, this is not it. The satisfaction of helping customers solve everyday problems is what keeps me going on a day to day basis!

I was actually good at being a call center rep, but the job is just awful. almost 100% consistent with out more than a couple seconds between calls for hours. They management forces you to lie to customers instead of being truthful and honest; its essentially the basis of their business. There is no freedom, even on the extremely rare hour where its slow. They expect you to stare blankly at computer screen and act robotic. I really disliked it.

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