packaging operator

operator

order processor

customer service representative

quality assurance inspector

Natural Factors

I genuinely enjoyed helping sales representatives and customers. The work itself was rewarding, and for a long time I looked forward to coming to work. I took pride in being responsive, solving problems, and supporting the people in the field who helped drive the company's success.

Unfortunately, my experience became increasingly difficult after I raised concerns regarding workplace treatment and department culture. I experienced what I perceived as favoritism, inconsistent accountability, and a lack of support when concerns were reported through the appropriate channels. Instead of feeling heard, I often felt dismissed.

One of the most troubling experiences occurred during a meeting with the Human Resources Manager regarding concerns I had raised. During that conversation, I was compared to "a black cup of coffee that could use a little cream." Regardless of the intent behind the statement, I found it inappropriate and unprofessional, especially given the context of the discussion. I had come seeking support and understanding but left feeling discouraged and with less confidence in the process than when I entered.

I also observed a department culture that often felt more focused on criticism than collaboration. Teamwork, consistency, and accountability did not always appear to be applied equally. Over time, this affected morale, trust, and employee confidence in leadership.

There are many hardworking employees who genuinely want the company to succeed. My hope is that leadership takes a closer look at the Customer Service department, employee relations, accountability standards, and how workplace concerns are handled. A strong customer service department should be built on teamwork, mutual respect, transparency, and support for both employees and customers.

My experience here was much different. A workplace can feel steady, fair, and well supported to some employees while feeling very different to others. Both perspectives can exist at the same time.

In the five years I’ve been with the company, I’ve seen so many ways the company has improved and invested. New equipment, more maintenance staff, dedicated safety staff, more vacation time, more wellness time, more holidays,  and better (amazing) benefits. Salaries have been repeatedly reviewed and increased over the past couple years, and the job leveling system rewards hard work and ambition. The company has also become much more structured with policies/procedures and communication. Most of the management team have joined since I’ve been here, and I see them working hard to create the best work environment they can. The owner of the company truly cares about fairness, loyalty and job security. All that said, the company is not perfect.  Greater investment into training is a critical need, and a lot of the technology and processes are very outdated. Management and employees with ties to the owner are not always held accountable for poor leadership or bad behavior. All said, the good far outweighs the bad. I am happy to call Factors home, and would not hesitate to recommend it to anyone who wants to be part of an organization that will appreciate and reward hard work, accountability, and kindness.

Natural Factors is the best company I’ve worked for. The pay, benefits, and perks are incredibly generous, and the company invests heavily in employees who meet expectations and approach their work with professionalism.

Within Customer Service, leadership has been clear, accessible, and consistent. Expectations are communicated, feedback is direct, and thorough training is provided. When questions come up, managers are approachable and always willing to help.

This is an environment with structure and standards. When feedback is given, it is based on observable work and outcomes, not assumptions. Coaching is meant to improve performance, not to be optional or debated. When expectations are met, responsibilities remain stable and opportunities increase.

Natural Factors is an excellent fit for people who value accountability, consistency, and personal ownership in their role. It may be challenging for those who struggle with direct feedback, resist coaching, or interpret performance conversations as personal criticism. For employees who are receptive to guidance and improvement, it is a supportive workplace with long-term growth potential.

My experience here has been steady, fair, and well supported, which does not align with claims that suggest otherwise.

NFCG is a division of Natural Factors tasked with remodeling an industrial building in Monroe, WA to support the manufacturing and distribution of vitamins.

Daily work involves various aspects of carpentry as we are currently switching from the Demo stage of the project to the Rough-In stage of construction. Demo will be ongoing though, as the plans for the building change day by day.

I've learned how to work with a variety of people as well as how to work with supervisors brought in from small companies with no management experience. At times it is difficult, but it presents many opportunities for team building moments.

The hardest part of the job is being understaffed with carpenters/laborers. Add to that a very fast approaching deadline and it creates a very fast moving day that continuously includes hard work.

The most enjoyable part of the job is that I have know several of my coworkers for several years. So that makes for some good times as well as being able to discuss the challenges of work in an easier way with them.

In my experience working with larger firms is often more reliable and secure. I had a job at thinkkitchen and every paycheck was on time and accurate. I had jobs at smaller firms and one agency FORGOT to pay me CONSTANTLY because he was an airhead and doing it alone. So when I started here I thought the pay would be on time and accurate and things would be professional and organized. But I am supposed to get paid two weeks after I send my invoice and I get them about two months after i send the invoice. It's also a very disorganized company. When i had an IT issue, there were holes and half-informative emails everywhere. There needs to be more uniformity and organization.

What is the best part of working at the company?
Not any good perks company was very one sided towards the people that worked 

What is the most stressful part about working at the company?
Not being blue collar they didn’t treat you fairly never paid you for full 40 hours every work week 

What is the work environment and culture like at the company?
A lot of mixed races like white and Hispanic culture was mainly the environment 

What is a typical day like for you at the company?
The work was easy but the other shifts were lazy

What is the best part of working at the company?
Upscale, conscientious company with great products! 

What is the most stressful part about working at the company?
Zip stress!  This was easily one of the most pleasant companies to demo for! 


What is the work environment and culture like at the company?
Very positive and supportive.  

What is a typical day like for you at the company?
I was a product demo ambassador.  My times was a 2-3 hour shift at each store explaining the benefits of their supplements.

Discriminates against female employees. Belittles employees who obtain job knowledge and understanding of operational procedures. For those who question: vague, unwritten rules and regulations, or procedures are reported for insubordination. Those that take initiative in enhancing job output and goal expectations are yelled at by supervisor for not following her directives or constantly changing verbal schedule changes.

Since the beginning there was very limited growth potential, then most management positions were transitioned to people in the Canadian main office so advancing within the company is extremely limited in the US. Very limited technology and outdated systems. There is also no accurate / consistent reporting available, as well as apparent lack of interest in viewing such reporting to analyze business.

Pay was decent and facility was nice. Unfortunately, that couldn't make up for the poor management. Toxic work environment, poor training, bullying/harassment, and disregard of safety, quality, procedure, and employee input. Leads had no leadership training and were mean and underqualified. Highly disappointing, physically and emotionally draining. 

Top Job Titles	Average Salary
Packaging operator 25 salaries reported	$22.45 per hour
Operator 2 salaries reported	$25.49 per hour
Order processor 12 salaries reported	$22.40 per hour
Customer service representative 1 salary reported	$23.50 per hour
Quality assurance inspector 3 salaries reported	$25.66 per hour

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