teller

member services representative

hvac installer

senior teller

hvac technician

Navigant Credit Union

I enjoyed my time working at Navigant until one day the best manager I had ever worked for got promoted and someone else took his place. Ever since then I had nothing but grief from my new manager. I had medical problems going on which she said she would accomidate with,  that never happened and I had also had a hard year financially and didn't have a car, which she said she would work with me, that never happened. I gave her my medical papers that i received from my tests and she just took a photocopy and put it in my files after putting me on a probation. I have heard such great things with this place, and I never had trouble with anyone at any work setting until now. I am glad I don't work there anymore and I am trying to find a new job while on unemployment. No job, no money, and no car. Medical bills are piling up and I don't know what to do. I'm hoping anyone who considered this job enjoys their experience, because the business itself is wondeful and I miss it every day, but sometimes there's bad eggs in the bunch that get through and make a good company a terrible experience. I wish all my former coworkers And most superiors a wonderful life and as long as you don't let the bad eggs ruin your experience like mine did, than you will truely enjoy your experience at Navigant. Just remember NEVER to let the bullies get away with it, or you'll end up getting taken advantaged of, no matter what, never hesitate to tale to hr about any problems, because I didn't do that and in the end its my fault for not letting anyone know, which is why I'm writing this now. Sorry about my rant, but please know your limits of what you will tolerate in a work place because I didn't and now I'm stuck where I am until I find a new job. Thank you if you read though this entire thing. I wish everyone well and hope everything works out for you.

Navigant lacks many things.
This is the type of company that will tell you they value promotion from within but they will gladly pass you over if they feel you don't fit the role they have already pegged you for or if the incoming applicants have connections. 

The hardest parts of working for the company:
(in no particular order)
- Lack of compensation commensurate to output. 
-Mandatory 5 1/2 days a week working (for full-time) leading to exhaustion for those who value performing at a high level.
-lack of advancement and unwillingness to train unless you already believe you know "your path"
- Once working in a branch it is near impossible to move to an operations role without waiting for numerous years.
- They over pay their managers and incoming employees and neglect those who have provided years of excellent service to the company as pay scales increase.(Managers become insulated and toss almost all of their duties onto those below them)

The positive parts of working for the company:
- They offer great products and services to their members and employees.
- They have VERY good benefits.
- They often reward their employees as a whole (often neglecting those who continually out perform their role or pay)
- Prototypical feed their managers with enormous salaries (see cons for flip side)
- They have an amazing community presence and urge employees to partake in paid community service efforts.
- Unless you steal money, allow information outside the organization or don't show up for your job, you'll remain employed.

Make sure the branch ran smoothly and correctly.  

I learned that not everyone learns and is motivated in the same way.

I like to think of myself as a leader and manages employees to get the most productivity out of them.  

Like I said before not all employees respond the same way.  You have to be able to read body language and use there ability to get the most productivity out of them.  What works for one employee dose not necessarily mean it will work for others.  

Discipline and making sure that employees understand friendship and boss relationships are different.  You have to be the boss and do whats right for the company.  You have to check friendship and personal problems at the door.   

Gaining a new family.  You all have to work as a well oiled machine and do your part.  You are together more than you are with your family.  If one part doesn't move then it holds up the rest of the machine.

Navigant is the oldest (100+ years) and the largest credit union in Rhode Island and has a very rich heritage.

I had the pleasure of working for Navigant for 6 years. The organization is member (customer) centric, while still maintaining a high level of focus on the employees and giving back to the community.

The leadership team is the best and I would put them up against any other executive branch out there. They encourage teamwork, continuing education, collaboration and are extremely family friendly.

This is the best employer I have ever worked for and the only reason I am no longer with them, is that my husband relocated to another state.

Navigant has great health benefits and occasional bonuses. It can be a fun stress free place to work. Lately certain managers have made it more about sales and numbers than the companies core values, which are "To improve the financial lives of our members" and "great customer service."  I dislike the fact that they are being more pushy with sales goals and caring less about the members wants and needs. If you don't mind a sales job Navigant is a good place to work. They are a growing company and you have the ability to move up in the company if you work towards it.

I enjoyed working as a teller, seeing the same members and helping them with their daily transactions. I did not enjoy having certain goals to meet in sales such as getting loan referrals, opening new accounts, opening new credit cards and pushing financial advisor appointments on members. I do not have a problem with meeting goals, I did not like having to push certain products on members who did not need them. I prefer a position where you are focused on the customer and their needs.

What is the best part of working at the company?
Some of the Co Workers and the HR DEPARTMENT 

What is the most stressful part about working at the company?
Working in the Lending Department with no help or care from management 

What is the work environment and culture like at the company?
Depends on the location some times great sone times horrible 

What is a typical day like for you at the company?
Amazing on good days but the open door police isn’t really open doors  all around

Navigant Credit Union is a GREAT company to work for. Benefits and compensation were impeccable (hence the reason I stayed.) I unfortunately did not experience great management in the call center. It's quite sad that management there did not take the time to develop or advance internal associates, but rather let them fall behind. I felt as though there was also a presence of favoritism.

Navigant credit union is a good place to work. My experience was enjoyable and learn a lot.  Too bad that it was only temp position.  But, for the short time that I was there I notice one thing If I was hire permanent I would be giving an opportunity to learn and grow with the company.  I was so amaze of the kindness of everyone and respect.  And that is hard to find today. I only wish I could of work there permanently.

Navigant was voted best place to work in Rhode Island for the second year in a row.  The hardest part of the job would be dealing with irate members, but it has taught me a higher level of conflict resolution skills and I am now able to more confidently handle difficult situations.  Management is always there to back you up when needed and are very supportive.

Top Job Titles	Average Salary
Teller 6 salaries reported	$18.00 per hour
Member services representative 1 salary reported	$22.50 per hour
Hvac installer 5 salaries reported	$25.00 per hour
Senior teller 1 salary reported	$18.00 per hour
Hvac technician 4 salaries reported	$25.00 per hour

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