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NearU Services

If you’re drawn to branding, ambition, and Southern polish, NearU may seem like a promising place to grow your career. I certainly hoped it would be. But based on my experience, I would strongly encourage candidates to look beyond the front-facing charm and ask tough, specific questions before signing on.

During my time at NearU, I encountered what I would describe as a culture where image management often seemed to outweigh internal accountability. Leadership messages spoke of values, integrity, and care—but in practice, the experience was often something quite different.

Raising concerns, even through the appropriate channels, didn’t feel like a protected action. In my case, it felt more like I was being gently—but unmistakably—pushed toward the exit. I’ve also found that once you’re no longer in the building, the narrative about your departure may not quite match your own lived experience.

Requests for support or accommodations were met with delay, ambiguity, or inaction. In my personal view, this is not an environment where employees can safely ask for help without risking subtle or overt repercussions.

What troubles me most is that several truly capable colleagues, each with different strengths and perspectives, appeared to have similar stories—people leaving quietly, with reputations intact but spirits weathered. That pattern, if it exists beyond my own observation, should give any leadership team pause, but sadly it probably won’t. 

So my overall experience at Premium, owned by NearU could be summarized selling. Any and everything was for sale, the truth, the jobs, integrity, advancement. Everything was being sold at all times. Very rarely was an honest straightforward conversation being had. The pay was good, but was promised raises and bonuses for months and never ended up happening. The reverse did though, they cut the on call bonus. When I interviewed I was told they stayed busy year round. Only about two months where they actually busy and the wintertime is utterly atrocious. Overall they taught me how to sell so that was a nice skill to learn. Would not recommend people looking for steady work, or honest management management.

a typical day at work- you come in, check voicemails of angry customers, you take calls from angry customers, you have people who are more than willing to throw you under the bus and refuse to answer any questions. 

what you believe you learned- always hire a real professional to maintain your AC.

management- glad handing know it alls

workplace culture- a mixture

the hardest part of the job- having no help and angry customers 

the most enjoyable part of the job- the benefits but never had the opportunity to use them

For the most part it is a pretty relaxed environment.  I do learn something new everyday, whether it is about a different department or my own.  Most of the managers are good with explaining things in a way that's not so technical.  The hardest part of the job is time management with each task given for the day.  Sometimes you really have to balance between the phone calls or just plain busy work.  

Gossip, drama, terrible customer service.  No care whatsoever for the wellbeing of their teams.  They come in promising people that they care about them and their families but when issues are taken to them.  Issues that are detrimental to the health of the company, they ignore it until they decide to come in and terminate all positions in the company for no reason at all.  Avoid this company at all costs!!

I have been working with Near U since the acquisition in November of 2021. I have nothing bad to say about the company. For me personally they have allowed me the ability to grow within my position. I love the environment as well as the people I work with daily. No workplace comes without it's struggles but in my opinion the benefits outweigh the bad completely. There is always room to grow and all of the managers from regional to here in the office are willing to listen and consider feedback from employees. 

Since NearU bought out the company, it has gone downhill, it is no longer that family business anymore. Good Tech or not it's all about selling, sad cause this was once a great company now just a number. Doesn't matter how a customer treats employees, threats, bad mouthing employees or even cussing is all overlooked by managers. Customers first, Field Techs last.  Management is a joke!!!

NearU is one of the best companies I have ever worked for because of the authentic company culture. From our CEO to our dispatchers, we care about our customers, employees, and each other. As a NearU employee, I have the freedom to grow in my role and my voice is always heard. I feel supported by my HR and Leadership teams. I have no regrets in joining the NearU family. 

This is the worst company i’ve ever worked for. They only care about money. They don’t give Christmas bonuses and the “raises” every year are laughable. HR & Management is untrained, unprofessional and the environment is extremely toxic! You can complain and submit “anonymous complaints” but nothing is done. Trust me; do not work here!! 

This corporation will suck you in and spit you out. The people in this place DO NOT care how they treat you. There are so many other past employees who know exactly what I'm saying. These people are very evil and very toxic. If anyone gets hired here, stay alert, be cautious, watch your surroundings and have discernment. 

Top Job Titles	Average Salary
Hvac technician 4 salaries reported	$28.77 per hour
Hvac installer 2 salaries reported	$24.00 per hour
Plumber 48 salaries reported	$28.47 per hour
Customer service representative 3 salaries reported	$20.50 per hour
Electrician 1 salary reported	$27.50 per hour

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