Nedbank

#Resigning last week was the best thing I did. The Contact Center has gone to the dogs. Ncc used to be a great place to work at but since they started giving power to the wrong people and making them MANAGERS it has reached junk status. Managers do not respect agents and just treat them badly. They ain't even good enough to take Manager calls. You are expected to rush clients who call for help because your Manager and other managers are standing behind you and rushing you. is this how things are supposed to work?
they are responsible for putting people in hospital and forcing them to resign. Managers are not even properly trained to answer questions that clients ask. pathetic. they push you for sales but don't even give u time to call a client that wants to be called back. u must sit in your 30 minutes lunch to call a client. what a joke.

worse place to work at.  you are forced to sign flexy contrect to  work long hours and management  think  u got no life. they stand behind u and  rush u when u on long call. theres no respect or care they treat us like trash. u have to sit in teas and lunches to call clients. they want u to  help clients on products u dont even know. wrong ways they have. promotions is given to managers  favoretes even if they not qualefy for job. if u tell something then u get victimised and embarased in  front of evryone. managers dont take manager calls. they give it to agents and make it our problem. managers are lazy. only know how to gossip laugh and take  long lunch. senor management is worse. only want sales but not looking after clients they have. staff was  treated like chuldren. 
left that h#ll.

This place stinks because of the bad attitude of Management. Managers show no respect for agents. #you are just a number. They can't even do their own work. Agents are forced to take Manager calls and their excuse is that it is part of the development plan. Utter rubbish and nonsense. Managers behave like they own the place. Agents do all their dirty work and they take the credit. 
You are forced to work 3 Saturdays a month. 
You must help other areas when they haven't even trained you on a product. When you ask a question then you are victimised.

Helping people who need banking assistance daily

I learned to be more understanding and act calmly to rude and difficult clients.

The management was very strict because they were observing everything we do but it has helped us to manage our time when we do things 

My co-workers were very friendly and very assisting especially when i was still new at the job

The hardest thing was taking the fault for a client even when i know i am not in the wrong

The most enjoyable thing at work was running around month end trying to assist everyone it was challenging and fun.

It was good a few years ago but REAP messed it up. Instead of undoing the wrongs they go and mess it up further by introducing the BANKER SKILL. Agents running around trying to help the client because no training was provided. 
Introducing FLEXIBLE HOURS to try and undo the wrongs. Making Agents come in on 3 Saturdays a month and thinking that they have nothing better to do. Managers not respecting Agents and behaving like Dictators. You will get to see this if you decide to accept a job here.

A typical day at work involves coordinating client service, compliance checks, and branch operations. I’ve learned the value of structured communication, teamwork, and adaptability. Management has taught me accountability and clear delegation, while workplace culture emphasized collaboration and client focus. The hardest part is balancing high‑volume demands with accuracy, while the most enjoyable part is building client relationships and seeing the impact of efficient service delivery.

Not enough compensation for the fact that you feel useless and get told you are taking up unnecessary space everyday even with you juggling a million menial tasks during the day that are impossible to get on top of. You go home feeling like you got hit by a truck and then they ask you to smile at clients the next day. Bosses swear at you and then say they were joking when your demeanor changes 

It's a great place to work at. They treat employee well. Provide support for challenges met by employees.Assist with training  and career advancement.

The culture differs depending on the area you are employed at. People survey reflected a huge drop in staff satisfaction. Management style reminiscent of the old ABSA culture. Also the manner in which they protect their own makes it impossible for staff concerns to be heard. I don't believe the CEO is aware of the extent of dissatisfaction in the trenches

Typical day at work was new system implementation
To be the best you can be, have acquired vast skills while with this company
Management is good, refresher courses needed to improve effeciency
Have to find a solution even if the problem is impossible to resolve
Getting every employee on board with the new system

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