equipment operator

warehouse associate

forklift operator

warehouse lead

logistics associate

Neovia Logistics Services

First, I want to state that I have never written a review about a company before. In this case, I simply felt I had to.

When I took the position there, I was offered reasonable pay and benefits and promised a good work/life balance. I have two children I take care of and are my entire world. I came from a previous position where I was on-call 24/7. I did it because I had to, but I certainly didn't enjoy it. The position appealed to me because I enjoy working with RedPrairie, was close to home, better pay, and hours should have been fair.


First problem: Implementation

The business was completely underestimated. I can't comment on who's decision that was, but the implementation and execution was by far the worst I have ever been involved in. There is no room for parking, and chances of your car getting hit by another worker is pretty high. The management team and client had a very skewed perception of how the business was supposed to run, and there was constant conflict. Now this may be typical for a Go-Live, but six months into the game and there are still problems that shouldn't be; such as fighting for IP addresses, or who should own doing badges, or who should own watching the security system, or tightening control over scan guns? Things that should've been defined prior to Go-Live are still persistent problems. Which leads me to my next problem:


Second Problem: Disorganization

The vast majority of the problems occurring are due to how disorganized upper management is. It's a parasite that is affecting everything they is going on there, directly correlating to a lack of communication, to missed paychecks, to zero accountability, to a high turnaround, employees being disgruntled, and to be honest, this review. There is not a defined structure or goals. I saw great potential with this facility, and I worked my butt off, often pulling 17 hour shifts on site because I once believed I could help in making change. The company itself preaches about Core Values, but the facility follows zero. Even the Halo rule is broken day-to-day, and that's huge with this company because there was a fatality at a Belgium facility last year. To me, this is the hardest hitting factor and is what made me lose my hope and faith for this site.


Third Problem: Lack of Communication

As I mentioned, being disorganized tends to trickle down into other aspects and other problems. Lack of communication was another. Management wouldn't tell you what is going on. Management wouldn't tell you if there was a job opening or not. Are associates working 10 or 12 hours? Are my guys expected to come in tomorrow? Often I wouldn't get a call until AFTER I left the facility. Three weeks in a row I was asked last minute if I could have someone cover Saturday and Sunday (at the time site was doing 24/5.) There were only 4 bodies, one of them completely new. There are three now with me gone. One of the IT Analysts currently there is still working 6 days/12 hour days simply to provide coverage, and has been over nine weeks.

And by the way, there isn't an HR department on-site you can talk to. The team they had involved with Payroll is a 4th party working with Neovia. This individual has not received the 7% differential promised to him for working nights, and Neovia still owes all of us back pay for extra hours backdating to November 30th.

I walked off the job one time, giving notice to the person who was working temporary HR at the time there. I was called back by a Plant Manager and a Divisional Plant Manager asked me to come back to talk. I agreed, and they promised things would change. That was over 2 1/2 months ago, and things got worse after they left.


Fourth Problem: Lack of Accountability/Training

Another huge point for me. Management has a very strong tendency to make all problems going on a "Super User" problem. Meaning, if you are a Systems Analyst, it is going to be your problem and you need to figure out why.

Need to research and perform a coaching for someone's mistake? Super User can do it. Oh, but when you write the letter of record and roll it out, management will throw it away, not even talk to the individual, or just up and terminate them if they are a temp.

They are strong advocate for throwing bodies at problems and pray that it works itself out.

Also, the company has a dedicated team for process improvement and SWI writing. This falls under their NOS structure. Not at this facility. They have an NOS engineer, but no one really knows what this person does. I've worked with IE's before who are deeply committed and involved with working with people, writing up the processes in SOP's or SWI's, reviewing them, constructing a training plan, rolling it out, and documenting/archiving the training and functions were performed correctly. Who's responsibility is that here? The Systems Analyst. Which leads me into my last point.


Final problem: Unclear expectations

After two and half months working as a Systems Analyst, I was given the opportunity to be promoted. When I was informed of this, I was ecstatic to take the opportunity because it meant that my work was paying off. However ... I should've known better when they asked me, "What do you think your job title should be," and "Can you create an organizational chart for us?" Initially, the perception was that the Lead Analyst would essentially be a channel that coordinates between what regular users and operations want, and communicate that to the corporate support teams to plan and roll out changes to the RedPrairie System. However .. that is what the Systems Analyst already does anyway. I will always be fair and honest, because I am not greedy. You do not need a position for that; creating a Senior Analyst position only created a bottleneck and took away learning opportunities from the other Systems Analysts. Lastly, because of the unclear expectations, an overwhelming amount of pressure was placed on the Senior Analyst position, for all of the above reasons. Executive Leadership paved a road in such a way that their bad habits required resolution by the Systems Analysts or Corporate RedPrairie Support Team non-stop; and by putting the bottle neck in place, all of that communication compounded on the Senior Analyst for no reason. Soon, I was back to working 17 hour work days (10 on site, pick up kids, work for rest of the night, and be on call all weekend, every weekend.)

P.S. I was considered a member of executive management, and I didn't have an office. The office I did get for me and my team was a storm shelter, and that was taken away by visitors. Management's expectations is that IT will be working on the floor. 


Summary:

There is so much that could be said, maybe should be said, and some things that shouldn't or should not have been said. I once believed that this site had great potential. I've heard of several other Neovia facilities that aren't like this at all; and I almost wish I could've gotten a transfer in. But I would've never been allowed to transfer. I made a strong impression with my work ethic and respect for people.  I keep in touch with a ton of people with Neovia, and everyday I hear, "They are clueless and still scrambling around" and "They are still trying to figure out all of the things you did." 

It's just sad. I'm sorry. I cannot recommend anyone taking a job at this facility at this time. Until someone else from there can come here and provide a review stating things are truly getting better .. please do yourself a favor and save yourself from a lot of grief and heartache.

For you IT folks, do not be fooled by the "Analyst" position. These are not IT positions and are definitely more Operations positions. You will not be given access to do anything IT related through their poorly implemented VDI solutions, locked down thin clients, to where you can't even perform ping tests. Your sole option is to open a ticket through their help desk, which you will not have visibility to check the status of. For the record, opening P1 issues will result in the UK IT Team cussing you out and lowering it to a P2.



Thanks for reading my review. Sorry for the length.

The culture is represented as high safety conscious. It was emphasized as priority , which is a good thing. The employee benefits are adequate. The working conditions are not good, the sensitivity of management order makes it walk on eggshells mentality. That is because of the combination of avoiding the normal work violations one does at any other job. But here you have a laundry list of stuff to avoid of the extra unusual "Caterpillar Rules". I hated my job and work conditions at time sucked. There were terrible heat exposure. While trying to accomplish grinding pressing order processing. There was management talking that Safety was priority in reality Speed of processing is priority and there was always a over abundance of work to be done and taking on more before that which was ahead wasn't done yet. So there was constant comment from bosses to produce more. This lead to some 12 hour days for weeks 6 or 7 days a week. The temperature was causing draining dehydrating conditions in plant. In the Administrative computer entry offices etc. and restrooms it was A/C heaven. I took  wiz and dump breaks to cool off whenever I got near heat exhaustion periods. The repetitive tasks made it challenging if impossible to not have injury, pain or discomfort  riddled body parts for anyone performing the work initially or eventually. there are always problems internally amongst workers claiming favoritism as far as advancing for postings and vacancies.
I learned Caterpillar processing and network methods of distribution and navigation of the system slightly for period I used it. The most enjoyable part was the days off from the place. Pay for the region or local I live in made the pay rate high as or higher than the comparable jobs. But I feel that it was at a higher amount of stress involved dealing with the other stuff that even that pay rate was not all that worthy to note. I liked my co workers for the most part. The overall rate of Caterpillar from my perspective  I would say out of 1 to 5 with 5 being highest. I have to say would be 2 maybe 2 1/2.

I personally saw some major issues with this company but I will start with the good. This Warehouse was clean, organized, and has an AAA+ on time management. Upper management were very nice and easy going. Best insurance you can imagine, they take care of you here.

The downfall of this company is that they took the 6 sigma project to far into the warehouse workers lives. If you get anxiety easy you would be taken twice as much meds 3 months into this job. The Sigma employees themselves are great, nice, and well behaved, yet the lower management have higher quotes that push you to limits that make no sense. They have daily quota's that nobody can reach. There is no encouragement but instead they put you down. I was the lead reach truck driver on my shift which means I was more skilled and also had the highest numbers per night. Although I had the highest numbers I did everything honestly and by the books. My supervisor condemned me everyday and tried to make my numbers worse because he was jealous I was doing so well. This was bad management. I think the pressure that is put on each employee leaves no room for encouragement. No body in my shift ever had high enough numbers to be praised but instead always felt like the dirt of Caterpillar. This is how it was. The work was tough the lower immediate management spit in your faces, figuratively speaking. 70% of my shift were looking for new jobs elsewhere. Also they promised you that you can move up in the company. This is not very true. It is like hoping to win the lotto. Unless you have college you are stuck in the same position. I was honestly starting with the hopes of transferring to Houston and going into management. Needless to say, they didn't even have jobs in Houston when my evaluation was up and found out the truth about promotions. If you can get a job in management to start then this company would be great, just remember to be a person of integrity and don't walk on people as if they are servants. I hate to give such a bad report, but I am a hard working man and I didn't see a reason why my team needed to be treated they way they did.

What is the best part of working at the company?
The client relationship I established was instrumental in driving improved collaboration and achieving greater success. This strong partnership not only streamlined our workflow but also created a foundation for long-term success and mutual growth.

What is the most stressful part about working at the company?
The most stressful aspect of working at the company is managing the C-suite's expectation for rapid financial turnaround, especially when payment cycles for invoices typically extend to 30 or 60 days. Balancing the pressure to deliver immediate financial results with the reality of standard payment timelines can be challenging, often requiring creative solutions to maintain cash flow and satisfy executive expectations.

What is the work environment and culture like at the company?
The work environment at the company tends to feel highly competitive, where individual interests sometimes take precedence over team collaboration. Support and resources are often directed toward certain individuals, creating an atmosphere where favoritism can impact career growth and access to opportunities. This dynamic can make it challenging to foster a cohesive, supportive culture across teams.

What is a typical day like for you at the company?
A typical day at the company involves long hours with intense focus on meeting tight deadlines, often with minimal recognition for the effort put in. The workload can be demanding, requiring persistence and resilience to maintain performance expectations, even when acknowledgment is limited.

Fairness is preached, but it never happens. You have different opportunities for advancement, given that you're "in" with the higher-ups.  Expectations vary VASTLY depending upon which shift you work. Typically one shift will pick up all of the slack of the other. If you work 2nd shift, expect to get thrown under the bus. The job was actually tolerable and I liked it until new management started to come in, and everything started to change, though the points I listed before were still valid before this.

Don't expect to know when you're going to go home after your shift. You're there until the outbound trucks are finished. Their policy states that they have to give you 24 hours advance notice of overtime, but that never happens and they always figure out a way around that rule. If they can't, then they'll just tell you "tough, deal with it." I also can't count the number of times overtime had been called, and employees were driving around with nothing to do while staying late.

Lastly, you get one 25 minute break per shift, with an extra 15 minutes if you work over 9 hours, which is laughable, granted the 25 minute break is paid.

I serve 5 remote sites throughout the U.S.   Place Purchase Orders for supplies, maintenance and repair,  for facility and equipment, with an approved list of vendors via SAP system.   Process invoices for payment  by also creating Purchase Orders through SAP system.   Prepare weekly revenue reports for these five respective sites, which are forwarded to our finance anaylsts.   I work with the General Manager who oversees three sites, each site employees an average of 30 temp laborers and 4 salary temp supervisors, and three regular employeed managers.   The remaining two sites I support are managed each by a separate manager, one with a count of 3 regular employees and 15 temp laborers, and the other with 2 temp laborers.  

It can be challenging when all five sites are putting in rush orders all at similar times.  Keeping up with processing invoices for payments is ongoing.  Once approved-coded, they are then scanned to our outsource team for payment.  The 5th of each month, I create accrual reports for three sites. 

It is satisfying to know I am contributing to those mentioned sites' productivity, with my competent  support to their operations.

I worked here for 6 years and was a team leader for 4 years on second shift. You will get mandated every Sunday. The last Sunday they had off as a facility was last year in mid 2020. They have their favorites and they love to take advantage of hard work ethic. If you’re an excellent worker you will never move up because they don’t want to lose their production out on the floor. They would always rather move an employee with low production into the office and hand them a better paying opportunity. Annual raises are less then .20 cents. They had me run the shift for a month after they laid off our supervisors for COVID-19 cutbacks then hired new supervisors from the outside whom don’t know how the place is ran. The supervisor will be locked away in the front office and you will be told what to do by team leaders who never did any of the tasks they are expecting from you. (Like I stated earlier they are leads because they can’t produce) They will tell you every week they have a handful of new hires coming but they never show. Employee will fail to do their tasks the proper way; making your job difficult if you care and management won’t do anything to correct it. 

My typical day at work would include retrieving my assigned Order Picker in the morning and obtaining the first orders of the day printed out before the morning team meetings. After the meetings, I would begin to retrieve the necessary parts listed on each order and deliver them all accordingly along with the orders to the packers all through the day. On some days if I finished early, I would help the packers pack the remaining parts to keep the team up to speed. Sometimes I would be given a higher priority to collect parts for walk-in customers according to given orders and on rare occassions I have trained new employees to pick parts, pick hazmat (hazardous materials), or to pack parts. The environment, even on some more serious days, was always light-hearted due to the supervisors and employees upbeat attitudes. The hardest part of the job usually came after lunch when orders would pick up due to the mid-afternoon demand of client companies. What I did enjoy the most were enteractions between employees. No one was too uptight to motivate anyone.

What is the best part of working at the company?
The best part about Neovia is that look feed their team on a regular basis just to say thank you for the hard work. Also the company is making serious strides towards improving employees safety at the sites. Pulse you can always talk to management.

What is the most stressful part about working at the company?
I'd say the most stressful thing about this job is never really knowing how many hours you'll work in a week. However that might be an advantage to some i.e., Working maybe six hours a couple of days out of your week verses 8 every single day. 



What is the work environment and culture like at the company?
Good question. The culture I would say is a mixed bad. Contracts with various companies call for very different standards of work expectations. Some of them are down right wrong in many eyes inasmuch as it's pick rate. Only way you can make those numbers is to outright lie. If you like to "be busy" at work from the time you clock in to the time you clock out (not a joke) then that is definitely the place for you.

What is a typical day like for you at the company?
Non stop work with no time stop from clock in to clock out!

Do NOT apply to this job. It is the worst possible place to try and move up in or test out other departments. HORRIBLE communication skills they never seem to tell you anything unless you receive an error that is when they will hunt you down. The managers do NOT know how to talk to their employees which has caused many of the employees to walk out and or quit the job. In order for the job to go well for you, you must either have relations with the managers or kiss up to them and that is when you will be favorited and get to do what you want. They will hire you for one thing and then switch up and tell you that you will be doing something completely different. They will deny you to leave early if you are feeling sick by saying they are under staffed and force you to stay and if you do decide to leave you will be pointed. The HR office is just as horrendous as the on sites and will refuse to hear you out and will point you out to be the one in the wrong. In conclusion this job will push you to the edge of insanity and WILL make you quit or walk out and never come back. Do yourself a favor and don't apply to this poorly managed, poorly organized workplace.

Top Job Titles	Average Salary
Equipment operator 3 salaries reported	$20.45 per hour
Warehouse associate 3 salaries reported	$20.10 per hour
Forklift operator 1 salary reported	$25.00 per hour
Warehouse lead 9 salaries reported	$23.60 per hour
Logistics associate 107 salaries reported	$17.25 per hour

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