machine operator

packer

warehouse associate

assembler

production associate

Nesco Resource

Typical day is 20 or more phone calls and for the BDM (sales) role you’ll have to canvass the market and drive around Cleveland to talk to businesses about staffing needs. You’ll also be responsible for all the associated paperwork for new clients (agreements, site inspections, job descriptions, and planning recruiter visits plus more)  you had to start and finish the day in the office, where you were quizzed about the day and how successful you were at showing up to businesses unannounced. 

Honestly the job isn’t hard, however this is where things become problematic. You are tasked with a 3k gross profit target at the end of year one. This is based on hires by company, the recruiters in your office, the economy & it has to come for new business that you find. It’s difficult to make recruiters find you candidates when there are dozens of accounts they could work on. You also can’t control other businesses and their needs, so it leaves you being held accountable for factors outside your control. You also are mandated at least 20 calls a day but if you have a contract, facility your and have to create and upload the job descriptions and run everything by Risk and Safety you are pressed for time to hit your goal. Also hard to sell your service at a higher markup, than competitors with the same pool of sourcing candidates. 

In the office I worked in, the everyday workers were great and helpful, management would come to visit and put everyone on pins and needles. Comments would be routinely made that calls didn’t follow their sales model, “Butler Street” that we were not on the phones enough, that it wasn’t busy enough, that not enough people were coming for I person interviews, when you can apply online and that everything they (managers) did was hush-hush and done behind closed doors.  But the walls are so thin that you can hear part of the conversation and it was quite awkward when you could hear managers discussing workers in other offices and what they thought of them. 

They also allow for 2 flex days a month, that use to be every Friday and I was hired in under that with it being taken away. The insurance isn’t that great, $59 copay on a telehealth visit. You get an HSA that they contribute too, per pay period starting in 2024, instead of front loading. 401k is only a 50% match. Retention didn’t really exist, as several people left Nesco ( area managers, legal, c level, recruiters and so on), 


*Determined warranty status from shipping details using web based Internal Reporting systems
*Determined Part Number of various product lines using tools via Internal Reporting Gateway and specific product knowledge and experience
*Determined Credit Terms available to Customers for out of warranty equipment via data available on the Internal *Reported Gateway and liaising with Credit Control
*Generated Quotations and Return Material authorization numbers for repairs using Clarify Interface
*Ensured adequate Cash In Advance or Purchase Orders are supplied before issuing RMAs where appropriate
*Determined appropriate repair centre for each product, recording it on Clarify Interface to allow direct shipments
*Ensured Clarify Interface reflects collection has been requested via Global Logistics program where appropriate
*Arranged collection of units within United States on request
*Liaising with vendors to arrange repair and return of 3rd party equipment
*Utilized product and customer specific experience to coordinate with Technical Assistance team regarding relevant customer technical issues
*Provided support to the RMA team through specific product knowledge and experience, particularly with regards to legacy product
*Being aware of and implementing each customer’s specific and contractual requirements
*Dealing with Americas, International and internal customers’ queries via fax, telephone, e-mail
*Processed Advance Replacements as per contractual obligations or customer request
*Processed Repair Replacements as per Repair management request to ensure Turn Around Times achieved as and when necessary
*E-mailded acknowledgements
*Resolved issues with units that have been placed in Isolation
*Closed RMAs that have been at ‘Awaiting Unit’ status for 30 days or more unless longer permitted due to location and/or deemed sensitive by management
*Passed Advance Replacement Returns outstanding over 30 days for invoicing, unless deemed sensitive by management
*Ensured that a high level of customer service is delivered to all customers, in accordance with the Customer Support RMA Team’s objectives
*Provided information and support to the Global Repair RMA Manager and/or San Antonio RMA Supervisor for any other requirements as and when required


A typical day at Deco Art thru Nesco Temp service would of been showing up on time for night shift and ready to put in work and get the orders that was on for that date out on time and paper work  correctly filled out and the correct color of paint and size (oz of bottles). I loved this job because I was constantly moving an if my jars was packed and I could help operator run the machine; I knew how to help operator switch over to new bottles sizes, change lids, were to get boxes and all. I could do paper work, take off the skeds to shipping and get new paper work filled and stack boxes properly. Also i became a floater and felt very accomplished to be able to be a packer on any paint line. The management was awesome, Mike was always coming in at 5 am most the time and he would tell us about our work performance and how we done for night and on line 3 with Nick Turpin we normally was always the fastest and got out the most. Some lines was slower and couldnt run almost every oz like others. The hardest part of my job at Deco Art was really nothing because i loved it. I got plenty exercise and worked with great, respectful people but the aggravting part would had been when we had everything we needed for the expected paint orders except not having the paint, or out of boxes or if the material handler wasnt there and you had to go to barn to look for jars,lids,boxes, and ect. The most enjoyable part of my job was being able to stay busy at all time and I enjoyed packing paint and filling out paper work and being able to talk to operator and help with line and I absolulty loved learning new things, Like watching the maintenance man work on bundler or any part of machine and learning how to run the different lines and how they all look the same but some work differently.

Worked hard to prove myself. They did little to help along the way. The only training they had is virtual and you really don’t know what you’re learning. They pair you up with another rep in a different part of the country but people kept quitting so I never had a steady person to keep up with. I brought many ideas to the table that were initially applauded but then nothing was done about it. Marketing is insufficient. Your direct manager is not a sales manager and has no idea how to help you when you get stuck. You can go out, pound the pavement to get momentum but when you need further help to close an account or get business from an account you’ve already closed management is nowhere to be found. They like to talk a big game about being there for the employees but in the end it’s just words. They asked for honest feedback and I gave it only to be told from 3 different managers that I shouldn’t have said anything. They aren’t a cohesive team and do not provide support where it’s needed most. You commissions get cut by 60% after 1 year. You make 10% on accounts for the 1st 12 months then it drops to 4%. There was a rep in a neighboring market that hadn’t closed any business in 2 years but because they knew how to talk a big game they were given a 2nd territory. So discouraging for someone who actually worked hard and did all I could. In almost 2 years worth of working there I was only able to get to $12k in additional commissions on top of the annual salary which is $50k. Was not worth it in the end.

You are contracted out to EOG Resources who is their primary customer and thus, willing to do anything to please them. You are under their management. There is very little review of contractors and no matter how good you are or how much money you save the company its not recognized. Disrespect by company men over contractors is the norm and if you stand up to it, you find yourself out of a job no matter how respectful you are or if you do your job well. People who left told me often that EOG is a place to make some money and move on to a real career path so I would treat it as such and resign after a few years if you haven't moved up. Keep emails and logs of your own of all conversations as you will find they are less than honest about what is discussed and you have no way to protect yourselves. EOG management protects their own. Its the way of contract life unfortunately, its kind of the point. There are pleasant people there and those who are decent but the main management consist of those who are personal friends and they cover each other. Nesco itself isn't bad however they wont do much at risk of losing their best customer. Get in, make some money, save then get out is the best advise. Keep your head down and bite your tongue. Take it from someone who contracted for nearly 10 years. This was my personal experience so I cant say this is a fact for al departments.

I understand the uncertainty of job starting dates during the pandemic, but the way I was literally lied to and not communicated with at all during quarantine is very unprofessional and inconsiderate. I was never contacted as I was told I would be and then was given an attitude by the manager of this location as if I wasn't told to my face "we'll definitely be calling you in two days even if you won't be working " I understand being rude to clients is a thing in Pittsburgh but you  all are wasting good employees time when they could be spending it finding an employer who has their stuff together.  Thankfully I have since found employment, but I just hope nothing comes back on me for not allowing myself to just sit and wait for updates and information on a job I was supposedly hired for 4 months ago. For anyone looking into Neco in downtown Pittsburgh,  keep your other options open because the employees here get upset when you hold them timeframes they give you and promises they make you

I was originally hired to answer inbound calls from customers. I assisted those customers by listening to their complaint(s) and would then use my problem solving and customer service skills to resolve the issue(s). After one month of my start date, I was promoted to the Production Office where I was able to utilize my secretarial skills. The Production Office was a very fast paced, goal orientated office where accuracy was vital. I enjoy typing and keying, which was the biggest part of my day along with use of copier, printer and fax machines. When a phone representative was unable to resolve an issue with a customer, I would return those phone calls and was given clearance to go above and beyond company policy, when needed and within reason, to satisfy the customer. I enjoyed this job very much and was disheartened when my contract was up with this employer. Management came to me and said they would have loved to hire me in permanently, but the company was having a slower than average year; therefore, hiring in of new people was not an option.

This review is of the temp service not my assignment. My gripe is with the temp service only.  
1st the job description nesco provided was inaccurate for my assignment. 50lbs lifting alone was actually 120 to 180 pounds. 

2nd when I filled out my paper work and direct deposit info, I did so 2 and half weeks prior to starting my assignment  its been over two weeks and I still have not got paid yet! 

3rd. I didn't get paid for time worked!!  So beware when they say its in the mail it more likely on a desk someplace. I say this because I went to my bank to inquire if they set something up and nothing has been done yet! 

My take is principle I show up to work on time! But the person doing the work at nesco can be late with setting up my payment or mailing the check.. Real good ehh! 

4th they wait till after your working at a assignment to spring a contract on you saying you cant except employment with the place your working for 6 months after your assignment is over. 

Just letting other know to watch out they do lie if they say you will have a check on a friday.

Middleburg Hts, OH location....

I was given an assignment through NESCO. Due to my experience I ended up knowing more about the job at hand than the location supervisor did. On top of all that my "trainer" offered my narcotics. He was a known drug dealer inside the company. They just couldn't catch him yet. I discussed this with my NESCO recruiter and I requested a new assignment since this was also in a facility where hazardous chemicals were used. He was told by his boss that I had to "stick it out because I was already at an assignment". I had no choice but to quit that same day. I did not appreciate being forced to stay in a drug filled environment with hazardous chemicals. It spoke volumes about the integrity, or lack there of, of NESCO. The pay was a joke as well. I've done work for a reputable company in another state involving N.A.S.A. NESCO paid entry level money and did not care in the slightest bit about my safety. They made that very clear. NESCO is the bottom of the barrel in temp agencies.

Generally not much growth opportunities or career succession planning. Poor leadership in place above BM level, unrealistic metrics that result in skewed metrics overall, zero D&I initiatives. Get your experience and learn the ropes, then take your skills elsewhere to a company that invests in you as an individual, offers you growth opportunities, and pays you your worth in salary (not just commission). This company struggles with brand recognition and has high turnover rates and it shows among the ranks. Annual salary is mediocre, was told could only expect up to a 3% annual increase if approved-received this only once. Benefits were ok, not much coverage and premiums were on the higher end. The training was decent when it did happen, wish it had been more consistent. Overall not a horrible experience, just no long-term growth here to make one stay and make a career out of it.Good for what it was and hope they make the necessary improvements to increase their employee retention.

Top Job Titles	Average Salary
Machine operator 22 salaries reported	$11.71 per hour
Packer 35 salaries reported	$20.14 per hour
Warehouse associate 12 salaries reported	$13.93 per hour
Assembler 11 salaries reported	$11.66 per hour
Production associate 10 salaries reported	$12.24 per hour

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