software engineer

senior software engineer

delivery consultant

delivery analyst

technical consultant

Netsmart Technologies

RCM Dept. If you have no experience but a current employee puts in a recommendation you are more likely to get hired. The more experienced workers will develop processes and training documentation and will teach you. Then the experienced worker will get passed over for promotions because management's friends they used to work with have since been hired in. It won't matter that you have more years experience in that particular field, it won't matter that you have taken on more projects and brought in more gainshare and worked more overtime (sacrificed work-life balance) and that you have worked for the department longer, you will be used like a piece of toilet paper. If you are currently in an awful work environment and just need to get out, yes come to Netsmart. Your average coworker is friendly and willing to help. If you just want to punch a clock and do just enough so you won't get fired, come to Netsmart. But if you want to invest yourself and grow, Netsmart RCM is not the place to go. It's becoming your average CBO, which we all know have high turnovers. (if you have been in the industry awhile I am sure you have heard the horror stories about Apria. Guess what? The management from Apria is now in management of RCM at Netsmart. Enter at your own risk...)

I worked for Netsmart for several years. This could be a good place to work, but the corporate culture creates an atmosphere where management by fear and intimidation is the norm.

Here's some of the things to look out for: 

Disorganized, and sometimes abusive. Managers have been known to shout or call out employees at meetings.
Very high turnover rate - people either quit, or are fired on an almost daily basis.
Overtime is expected.
Compensation is below average. Bonuses and monetary incentives are a rare beast.
A good amount of product code is written in a language that has little use outside of the company.
Too many products that either sound or function the same way. Lots of bloatware.
Tuition reimbursement is a rare beast. Difficult to get promoted or move laterally.
Plenty of time spent pushing the company brand, very little educating its employees.
Strong disconnect between what the company says it does for mental health and how its employees are treated.

If you are hired to work at Netsmart offices, you should be fine, however if your company is acquired, expect no help, no assistance from Management or HR.  You are "rebadged", basically traded like any other company property.  Indentured servitude. 
 Company is very much a silo so it's hard to know anything about any other contacts or resources.  They say 70% of your career is your responsibility, which equals lazy managers and HR even when you try to do everything that is posted or you're told about.  Very political between managers.  
You will be promised that nothing will change, but within a year everything is changed.  
NetSmart is all about changing customer culture to the NetSmart ideology. A lot of cheerleaders and slick used car salesman for customer relations and contract sales.  
Do more with even less is what is expected.
Skeleton crew of personal in IT, especially the client servicing divisions.  Expect that if one employee leaves, they will delay hiring a replacement and you will be assigned part of their duties.
NetSmart delayed raises for employees, yet routinely sends emails or posts videos about how well sales, profits, and numbers appear for client satisfaction.  
Mythical, fantastic OneTeam that will be able to cover all your needs with just one call, however this is rarely the case. Routinely have high turn over.  No dedicated techs to the customer account, have to know look up the wiki info to accomplish anything or pass the work to field services.  It's all about closing tickets and making the numbers look good.  New ticket system won't even send a survey to customers unless they accept the ticket closed response.

Netsmart was a fantastic place to work if you enjoyed being around typically highly motivated people who care about delivering the best solutions within their software limitations. I can't say enough about how great the culture is around finding solutions when it seems there are none. The frustration that ultimately drove me away from Netsmart was the absolute lack of work life balance because of a project that middle management refused to put effort into resolving. It created extremely long hours because of a refusal to listen to those with an understanding of how to restructure the solution to alleviate the issues. Add in daily client frustration and working sometimes entire weekends away and you have a recipe for burnout. I hope they created a better communication plan when it comes to project management, because it was severely lacking at that point. On top of that multiple requests for advancement review were denied citing a review cycle wasn't near only to see others hired in the same class being promoted. This ultimately drove me to seek employment elsewhere. I miss the get togethers, the coworkers, their willingness to help out, the truly matrix style organization, and the "war room" meetings to solve some of the toughest problems in innovative ways. If Netsmart could take a hard look at their middle management structure and clear out some of the nepotistic practices it would make a world of difference in the world of employee retention.

Where to even begin with this dumpster fire of a company. Insane micromanagement from every direction, constant pressure to hit unachievable metrics based on client's whims, absolutely idiotic RTO policy, inadequate pay, lack of upward mobility, and what an extremely undiversified workplace. 

Lets address the RTO policy first; Why would you hire people as remote employees and then change their contract to make them "Hybrid", without actually acknowledging what the work hybrid means. Hybrid means I can work in office, at home, on the road, in a coffee shop, literally wherever. It does not mean we have to be in one location for 4 out of 5 days and should feel lucky its not every day. I can go days at a time with never interacting with my coworkers, same as they often go days without interacting with each other. So why are we forced to sit in an office and stare at beige cubicle walls all day while we sit on Teams calls with clients all across the country who are working from home? Oh, I know, control, and poor investment into business real estate. Dont punish your employees because you made poor investments in office buildings. 

HR- what an absolute joke, they do nothing to address issues, and they seem to be perfectly okay with the lack of diversity within the company.

Pay and lack of upward mobility- Pay is well below industry standards, and there is no room for promotion beyond your mid-level positions without having to seek something else within the company. 

The benefits are good. Most of my coworkers are helpful or friendly. I love what I do, but management is why I'm looking elsewhere. If it wasn't for the toxicity going on with management, I probably wouldn't be leaving. Ever since managers received a bad score on the latest anonymous work survey, they've been trying to find reasons to fire people unexpectedly and without warning. The company used to be a decent company to work for, but unfortunately the majority of current managers and team leads I've worked with and others have worked with make it miserable. They pile on work, move up/change around deadlines frequently, are passive-aggressive or disrespectful frequently, etc. If you want to advance up, you are told that you have to DO the job of the advanced position before you even have it. It's ridiculous. Just about everyone is overworked. Working remote is nice but it isn't everything when you don't even get time to take your 15 minute breaks. They have also added tons more meetings each month, then nag at you when you struggle to meet productivity. If you complain, it's turned around on you to somehow be your fault. You're expected to basically do the jobs of 2-3 people and if you don't meet the demands of the job, they'll put you on a development plan and fire you either without warning or within a few weeks. 

Repost...I agree with this 1000%. This was my exact story while working at Netsmart.

The benefits are good. Most of my coworkers are helpful or friendly. I love what I do, but management is why I'm looking elsewhere. If it wasn't for the toxicity going on with management, I probably wouldn't be leaving. Ever since managers received a bad score on the latest anonymous work survey, they've been trying to find reasons to fire people unexpectedly and without warning. The company used to be a decent company to work for, but unfortunately the majority of current managers and team leads I've worked with and others have worked with make it miserable. They pile on work, move up/change around deadlines frequently, are passive-aggressive or disrespectful frequently, etc. If you want to advance up, you are told that you have to DO the job of the advanced position before you even have it. It's ridiculous. Just about everyone is overworked. Working remote is nice but it isn't everything when you don't even get time to take your 15 minute breaks. They have also added tons more meetings each month, then nag at you when you struggle to meet productivity. If you complain, it's turned around on you to somehow be your fault. You're expected to basically do the jobs of 2-3 people and if you don't meet the demands of the job, they'll put you on a development plan and fire you either without warning or within a few weeks.

Training is non-existent.  Coming in with no experience?  You better be ready for no direction and no communication.  I have found this department is a sink or swim mindset.  No one wants to help you more then once because it takes away from their productivity, god forbid you have any training.  Some teammates are nice but mostly I think the 'veterans' went through the sink or swim mentality and they believe it should be that way for everyone.  No one is surprised when you are completely lost, they just say 'yeah sounds about right'.  You can apply to other departments after a year, but if you think you are going to gain any knowledge to do that you are wrong. The only positive about this position is its remote so at least I can cry out of frustration at my house in my pajamas.  For a company that prides itself on 'mental health' it sure hasn't done much for mine.  But I see now why they give you time for 1 mental health day.  

What is the best part of working at the company?
Large company wirh good
Benefits and insurance 

What is the most stressful part about working at the company?
Expected results quickly when they have lost many clients over the last five years and had very few solid references in home health, hospice, and EVEN fewer client references in senior living 

What is the work environment and culture like at the company?
Disorganized as they had intense quarterly public results calls yet they had over thirty software most that Did Not integrate, often key 4-6 software that needed to interface “did not”, RPM, telehealth, etc staff would not pick up the phone or coordinate calls at the executive leader, or support statuses, and implementation was overpriced compared to competitors 

What is a typical day like for you at the company?
Lead generation 
Pipeline management 
Sales presentations

12 years as a loyal employee.
I worked nights
I worked weekends
I worked holidays
Just because I loved my job. Keep the backlog down.
Never a bad review. NEVER.
Never and indication of any kind that my job wasn't up to speed. NEVER.
NO EXCEPTIONS. NOTHING.

I was being paid 53,000.00 a year as a Senior QA Engineer. Juniors were coming into the company at 60,000.00.

Never a response as to why. NO INDICATION OF ANY KIND. THEY CANNOT DISPUTE ONE WORD OF WHAT YOU JUST READ.
I asked why. No response.
I begged them to reconsider. No response.
Out of desperation I put in my resignation. Their response: Okay, bye. 12 years and I was no more than a bargain basement lackey.

I contacted HR. I contact the VP. I wrote to the President.
They could have cared less.

Evidently, my family doesn't have the same needs theirs does.

Top Job Titles	Average Salary
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