clinical support staff

food service associate

addiction counselor

daycare teacher

direct support professional

New Hope Manor, Inc

New Hope Manor once had the potential to provide meaningful and supportive treatment, but unfortunately leadership and organizational culture have become major barriers to quality care and staff support.

Executive leadership and upper management are rarely present in the building and primarily work remotely. In a treatment setting where staff and clients require active leadership, guidance, and visibility, the lack of presence is extremely noticeable. Staff are often left without support during difficult situations, and leadership does not model the professionalism, compassion, and accountability expected in behavioral health treatment.

Clinical leadership can be harsh, degrading, and dismissive toward staff. Training, mentorship, and meaningful supervision are essentially nonexistent. Employees are expected to simply “figure things out” in an environment that should prioritize growth, collaboration, and clinical development.

There is also a strong focus on holding clients accountable for unreasonable or overly punitive expectations that are not trauma-informed and often damage the therapeutic alliance. Instead of fostering understanding, healing, and engagement, the approach can feel controlling and disconnected from modern best practices in behavioral health and substance use treatment.

The frontline staff and counselors genuinely care and work hard for the clients, but the overall culture and lack of supportive leadership make it difficult to provide the quality of care clients deserve.

If you’re new to this field do not come here to learn . No mentoring , no couching , no training, no team .  Support staff is not experienced, nor are they trained when hired without experience  .  Supervisors lack professionalism. Training needs to be implemented in order to learn how to manage people productively. An employee that feels appreciated and is recognized for going above  and beyond is  a loyal hard working employee.   Management doesn’t see the importance having a good rapport with all staff ! Management 101. 
Favoritism is rampant , disdain for some is sarcastically and passive aggressively made known to all . 

Rules are not adhered to by all staff making it difficult to manage clients during free/ down time . Often inconsistent floor support, leaving much  of the work for one to manage again no recognition no guidance . 

Nights , weekends and holidays  is  free time for clientele.    This is when help is needed the most. However , often times it is only two people  alone in the building. As everyone leaves 3-4 o’clock. All are off holidays and weekends except for a select few. 

Person centered care, compassion and empathy is no longer here . It doesn’t  seem to  be as important as it should  be.  

  

Training here is horrible. Definitely a sink of swim place to work. Staff are undertrained, over disciplined, and unsupported. Reviews that are 5 stars stating that this is a great place to work are current employees being asked to put up good reviews to counteract the many bad. Favoritism is extreme here. Staff that is a favorite get away with what others are getting written up for. The relapse rate of this facility is at an all time high for the last year due to poor program structure, patients essentially getting everything they want and inconsistency in rules for the patients. Staff are contacted at home, schedules changed from their agreed upon schedule when hired, work way outside of their job roles. A few staff are constantly offering to help, pick up shifts and other tasks that they are not qualified for. Issues that are addressed are primarily the issues that OASAS monitors but everything else is not nearly as important. The few that work hard are over burdened due to many staff members being unwilling to work outside of their job roles. I do not recommend working here unless you have experience with SUD and have a thick skin and no home life. This facility is not a place to work if you have family or want a life. 

When and if you decide to accept a job offer at this facility examine your job description carefully.  Ask about who will train and orient you.  Ask about benefits, advancement and group, and individual supervision.  Ask the person offering you the job if there is compensation given for family leave if you have an elderly person or child in need of care.  Ask about reviews at the 6 month mark and yearly mark, if they, do them.  In this human service worker's opinion, the top and middle management here could improve in the department of staff support.  The management has a lot of room to grow where communication with staff about how the clinical tactics and maneuvers, used in are actually helpful to clients.  There is much left up to "figuring it out for yourself" in this facility.  In this case, the attitudes towards staff, and the  "trickle down of treatment style development from the top to staff", is not helpful and can/does effect the over all "success of treatment"of very fragile human beings looking for help.  

In addition to all of this, the salary is low and the benefits are lukewarm, and there is no opportunity here for advancement.  Be very careful accepting a position here.  Give consideration to other opportunities first.

Working in a support role at this organization presented challenges stemming from inconsistent standards among supervisors. Emotional and brash behavior, lack of training, and disconnect between executives and day-to-day operations were notable issues. The administrative staff outnumbered clinical staff, resulting in an imbalance. Low wages, difficulty approaching executive staff, and a program that lacked a person-centered focus added to the dissatisfaction. There was a clear presence of favoritism and double standards, contributing to a strained work environment. Large caseloads left counselors burnt out, often facing aggressive tones. Limited training for support staff and a lack of personal connection or recognition added to the overall sense of staff drain. Inexperienced supervisors, inadequate training, and inconsistent rule enforcement further detracted from the work experience.

Do not work for this place. Not only is the pay not the best, but they expect you to drop your entire life for this place. If you’re hired for the weekends, you will literally be stuck working every single one of them. You don’t get paid extra for holidays and it’s mandatory to be there on holidays. I never had a major holiday off. Was told they were supposed to alternate every year, but that was something they didn’t try to do. They are not acclimating with work home balance whatsoever. I was there more than I was at home. The entire staff is helpless. I was told to ask for help if needed, but then was expected to do more than what I was supposed to do. It doesn’t matter if I’m working myself to the bone. Don’t even bother to talk to the higher ups if you have any issues with your boss or co-workers because they won’t do anything, even after reporting more than 5x. 

This is a long term rehab,  even though we all have the same core mission to help others,  they’re too busy trying to throw co workers under the bus rather  than help them learn. The lack of leadership and training leads to a divide . When you don’t really know what you’re supposed to do what the rules are you’re to adhere  as far as managing clients, mistakes happen.  Learning curve doesn’t exist in this place.  You’re under  trained and over disciplined . Don’t come here to learn because you will not.  
The reviews ? Pay  close attention they  are from current employees.   This place cannot keep people working in this position.   The leadership  doesn’t know how to communicate effectively. They expect you to work every  single  holiday as others have many or all off. They’re unappreciative nothing you do is good enough.  Run far from this place.  


As I approach working for New Hope Manor for a decade it has been very rewarding. The Executive management team has supported my interest working in various positions as I explored to find my nitch, as well as supported my desire to advance as a leader. I have been provided the opportunity to learn and grow from both amazing colleagues as well as the patients we serve.
I am a proud team member of New Hope Manor! 

Oversaw and managed the development, implementation and maintenance of child care policies established by the Program; assisted in the procurement of funds for the child resource room through grants raised from foundations and corporations; implement community outreach programs; staff liaison with the clinical staff; prepared a variety of written reports, correspondence and other written materials as required by the Program & OASAS; facilitate the development and improvement of child resource room

I love coming to my job every day -let's start with that. Because if you can't enjoy the place that you work, even if you love what you do, then it becomes a challenge. I don't have to worry about that here thankfully. The work culture is great; staff get along well, we all serve the same mission which is to empower and support the women in our program which is very fulfilling! 

Top Job Titles	Average Salary
Clinical support staff 17 salaries reported	$18.74 per hour
Food service associate 4 salaries reported	$18.75 per hour
Addiction counselor 1 salary reported	$29.00 per hour
Daycare teacher 3 salaries reported	$17.00 per hour
Direct support professional 1 salary reported	$16.00 per hour

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