patient representative

certified medical assistant

registered nurse - operating room

medical biller

surgical technician

New York Plastic Surgical Group

I start my day at the stroke of 8:00 AM ready to log in to my computer, Everyday I 
1.  Review my e-mails and the web site of all the insurance companies to include my review of our Electronic clearing house- Gateway, obtain all EOB's that pertain to my physician and his assistant PA.
2.  Process the EOB's for the claims processed by the insurance companies for that day. Update my log that I maintain Self Pay, Negotiations.
3.  Prepare the Appeals for the claims incorrectly processed for that day. Prepare the Statements being sent to the patient's based on the claims that were processed that day.
4.  Start working my TO DO list for that day, reviewing/Calling insurance companies for claims that are due to be received by that date, claims that were received that are due to be processed for payment by that day.  
5.  Update have a running e-mail to my Department Director of all claims that have processed and we are expecting that payment to be coming into the office as of that day.  
6.  As I call the insurance companies I also work off of a current A/R report to work the oldest claims and the highest dollar claims first, and then work line by line by Ins. Company.
7.  We host weekly meeting to do over current trends of how a claim is being processed by a particular insurance company and share that information with co-workers.
8.  I research all my appeals to have current CMS billing guidelines, CCI edits,  or if a plan is to process in accordance to Fair Health Bench Mark and calculate the payment that should have come in compared to the payment we actually received. Print out all the web site attachments to show where I am obtaining all my facts from and then putting together all the claim particulars to get additional money based on my research.
9.  My coworkers and I share all pertinent appeal processes that have proven to be a swift favorable response to our appeals.  
10.The hardest part of my day is when a patient passes away. I usually have a relationship and have been working on their outstanding claims that they are now gone, and I get to inform the doctor.    .  
.

Working as a remote call center representative has been an incredibly positive experience for me. From day one, I felt a strong sense of belonging within the team, even in a virtual environment. Management is consistently supportive, approachable, and genuinely invested in our success, which makes a big difference in day-to-day work. Whenever challenges arise, there is always guidance and encouragement available.

My colleagues are respectful, collaborative, and create a welcoming atmosphere that makes communication easy and productive. The company does a great job fostering a culture where employees feel valued and heard.

The flexibility of remote work combined with a well-structured support system has allowed me to maintain a healthy work-life balance while continuing to grow professionally. The overall experience, positive environment, and strong team dynamic make this a great place to work.

Honestly the patient care coordinator role is not hard to master, it's everything else that gets in the way. Between certain doctors who are just utmost rude to you, to some being your personal favorites. To some coordinators not pulling their own work, to certain few that are enjoyable to be around. To some secretaries' who know what they are doing, to knowing absolutely nothing. To HR department saying that you can speak with them about anything, to when you actually do reach out about certain lines being crossed and absolutely nothing is being done. To benefits being advertised, to being absolutely terrible and my personal insurance seems better (you do get a free facial every '3 months', and botox if your into this). Overall, i love my role, but not here at LIPSG. PCC manager is phenomenal, everything else being thrown at you was just way too stressful. I left feeling unappreciated, overworked, underpaid. Which was disappointing with the amount of potential the place could have if all departments did their part. They see a PCC as a regular receptionist when your one of the main hearts of the practice. 

- Review and prioritize the work for the day 
- Enter charges and payments
- Translate for patients
- Trouble shoot account issues with patients and/or employees

Over all I have a great group of coworkers that I work with. 

I don't believe there is a hard part of my day. Challenges, however do arise regarding contacting other health organizations to obtain appropriate and corrected documentations. This tend to slow the day down but nonetheless manageble. 

The most rewarding part of my day is working hand in hand with the doctors and knowing that they are enthusiad with my work. Another rewarding part of my job is being able to help and answer anyone's questions in helping making their day easier. 

As an employee I look forward to going to work each day. I have amazing coworkers who help you in a heartbeat, both professionally and personally. I love being part of a great team, are there stressful days, of course, as in any job, but your outlook, helps you to get thru it.  Upper management is extremely helpful, and take time to help you when needed.  I look forward to going in each day, even the occasional Saturday, as it is planned ahead. 

The management was very poor. The supervisor had office favorites. The office has cliques among the working staff and management encourages this toxic environment. They will also schedule you for overtime without asking your availability and they will not pay for overtime. The supervisor is involved in petty office politics and will encourage gossip so that she can learn what is going on in the office. She uses the office workers gossip rather than actually observing personally.

Can be fast paced at times with a really supportive clinical team. Management is easy to work with and accommodating when it comes to scheduling. The culture is very team oriented and supportive.  Typical schedule is Monday–Friday with no weekends or major holidays, which is a nice change from hospital settings. The hardest part is the schedule can change week to week, but the best part is working with a great team. 

Management sucks. They make you do things that a lead or manager are suppose to do and don’t compensate you for it. Very bad communication. There is favoritism. Some coworkers talk down to you when you are training. They scream and talk nasty to patients. They write you up for any little thing. Fake smiles and laughs. People talk about you behind your back. They didn’t keep their employees safe during COVID.

I have been working at LIPSG for a while and I absolutely love it. My manager is so great, flexible and understanding, which makes my work experience so much better. My co-workers have become family and seeing them everyday makes my day. I've learned so much while working at LIPSG and I've had the opportunity to grow with the company. Company events are always a great time and gives me the chance to socialize with other employees who aren't on my floor and I don't get to see often. Great place to work!

I worked at LIPSG for 9 years.  If I did not move out of state, I would have retired from this company.  The doctors, nurses, and management are all top notch.  I learned so much about plastic surgery from this company.  The hardest part about this job was getting used to each surgeons' preference  (22 in the practice).  The most enjoyable part of this job was being a part of each patients' journey.  I will be forever grateful for being a part of the LIPSG family!!!

Top Job Titles	Average Salary
Patient representative 2 salaries reported	$21.50 per hour
Certified medical assistant 1 salary reported	$26.00 per hour
Registered nurse - operating room 2 salaries reported	$52.00 per hour
Medical biller 1 salary reported	$27.00 per hour
Surgical technician 2 salaries reported	$43.50 per hour

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