server/cashier

line cook/prep cook

dishwasher

cashier

back of house staff

Newks Eatery

The job was not one to bring you new experiences, rather, something for you to do every day. It did not want to create an environment that allowed the worker to express creativity, yet, it did allow the worker to continue its exploration of the restaurant's different positions. I typically worked as the pizza person. I learned how to make the dough/ingredients, create pizzas, and manage time. Much of my time centered around ticket time, cleaning, and stocking. It wasn't a bad job.
The management was hit or miss. They were either completely focused on numbers or cared about the workers. They often would cut people who requested (though not always) and tended to work around hours. If someone wanted night shift, they would work with that person to change out day shift for the night shift. The only bad connotation of management was that they were put in between a rock and a hard place. The upper management (regional/middle cooperate positions) would ask the impossible and management was subjugated to fulfill those duties regardless of the reality of both management and worker realities. 
However, I mostly learned that in order to make ticket time, stocking and communication were key. You, yourself, didn't just need to be fast, but so did the person next to you; therefore, it was important to build relationships.
Which led to the workplace culture being mostly centered around those who both liked and knew how to work everything. Most strangers I met at the job, who were good at it, I became fast friends with them. The ones who were not good at the job, often don't stay long. 
That was the hardest part of the job. Honestly, you had to be good at what you did along with being cooperative with the people you worked with; otherwise, you were kicked out pretty fast.
Weirdly enough, opening or closing the store, working was the most enjoyable part. Not making pizzas, but being with those who sincerely and earnestly wanted to be working made the job enjoyable. As aforementioned, those strangers who worked there quickly became my friend over time. My coworkers are what I miss very much about this job.

Newk's was very considerate of my personal schedule but they do not give hours. I promise I didn't ask for much, just not work until a certain time so I could get out of school and arrive to work. If I get 5 shifts a week, it's not uncommon to get called out of at least 2 shifts for that week, and only work 1-2.5 hours (I have never worked a full PM shift.) Once I literally worked 2 hours in a 2 week period. As a student with loads of hw at the time, It irritated me but I know that if I had worked more than that, I would be failing my classes. Most people who work here have a second job. Management is pretty inconsistent across the board. They don't train you very well which results in you finish new stuff out 5 months after you started. PM shifts are always dead. Some managers send your co-worker home after 1 hour, so it takes you forever to close since you're forced on the register. It's an easy job. The AM is fast-paced, but often before the lunch rush you're pretending to sweep imaginary dirt since there's nothing to do. Also, tips are shared among everyone at work, and I believe that should be changed. Only about half of the customers leave tips, and it's not ever that much but even if they don't want us to pocket ours, it should be given to the people who worked that shift only. Just know that if you work here, you'll need a second job, so might as well not even work here.

I joined as an employee when this Newks location first opened. The atmosphere was great, the managers were all really nice, and the customers were very pleasant. 

As a cashier my job was very stationary. Normally cashiers would double up positions as servers too, but since I am one handed I was limited to just cashier work. A typical day included standing behind the counter for hours, cleaning at the end of the day, brewing tea, occasionally checking on customers, and keeping the complimentary table stocked. 

I learned that I'm very liable to drop dishes being served, that a smile and a warm welcome are very important to build a satisfactory experience for the customer, and that knowing the ingredients of every item on the menu is very helpful when customers want to make adjustments or have allergies to specific items.

The culture was very nice. All of the workers really enjoyed their job and were very sociable. I was fairly reserved though because I didn't see much room for advancement for myself.

The hardest part of the job was knowing that promotions typically came from diversifying your experience as a worker, learning different roles and being able to provide insight to new workers on multiple positions. I wasn't able to diversify my experience like the rest however, as it felt to me at the time as if the only thing I could feasibly do one handed was cashier work. 

The most enjoyable part of the job was when friends, regulars, and/or acquaintances, would visit and chat for an extended amount of time than the routine conversation I had with most people.

I’ve worked here for 2 years, I stayed there as long as I could just so I could get some work experience in to have a good reputation on getting better jobs in the future. I liked it because the positions are easy to learn, it’s a good company to work for, and get work experience from. What I didn’t like about working there is #1. Lack of competitive pay and raises, they don’t pay enough money for the amount of work they want you to do. #2. We were always understaffed, they hire so many people and kids that has no work ethic. They always leave stuff behind before leaving their shifts, and they end up quitting within a week which causes the good employees to have to pick up their slack. The hours there are good, but they give too many, as if your life is dedicated to this place which it’s not. We all agree to jobs in exchange for pay and benefits, not to sell our souls and every moment of our personal time. The management need some training. They are unprofessional, they laugh about serious situations, and they don’t show appreciation. The Harassment, negativity, and disrespect by the management team is on a daily basis which has ran some of the good employees off because nothing is worth that kind of environment. I ended up leaving the company because I no longer felt appreciated, I got tired of being taken for granted, being ran over and disrespected. I found another job and I like it a lot better. I get paid more, I don’t have to do so much work, better hours, free meals, and the management and staff treat me better. 

Terrible place to work, management is horrible they have no idea how to run a business they stress out employees, they fired me for putting a two week notice when their only had me scheduled two days a week 4 hours a day. How is anyone supposed to live working 8 hours a week??? They are extremely unfair the employees only get 50% off meals while working once a day and a maximum of 5 dollars off so anything over 10$ you only get 5$ off absolutely insane they are so unfair management is always on there phone but if a regular employee has an emergency you can’t look at your phone without getting yelled at. They literally pick 7 employees a week that are the favorites of the management and give them free meals. The general manager is a total joke he acts smart but knows nothing. They treat everyone like they’re stupid and don’t pay enough for employees to put up with management’s attitude. They reuse old uniforms which is absolutely disgusting my hat had someone else’s makeup on it and it made my skin break out. They also are very unsanitary they use BLEACH on the coke machine parts they the drinks touch directly it’s sickening to think children drink coke mixed with bleach. Over all this is a terrible place to work you have absolutely no say on anything even if management is wrong. Oh and they expect you to watch training videos for free at home and all together the videos are probably about 3 hours. So yeah 3 hours of unpaid work I’ve never worked anywhere that makes you watch training videos on your own time.

The company and what it represents eas a great experience. It was also bad at the same time working under two different owners who basically take advantage of hard working people. The company would rather push to be number one in catering, take as many orders as possible for catering knowing the company is short staff, would rather work manager's twelve hours and start their (closing mgr) day with how bad they closed with pictures to make that person out to look bad when overall the focus should be on working together! Good and bad company to work for. If you have a family and want to see them and don't mind getting under paid for the long hours you put in then you might want to consider somewhere else to find employment. Also owners should stop showing favoritism towards certain employee's and treat all their mgmt equally. Having monthly meetings at fancy restaurants is fine and dandy until you come to the realization that the owner's are scamming you out of your bonus which was a joke as well! They tell you you'll get a certain amount and by the time you have had your third drink in at the dinner your bonus will always be $200 Or less cause you will be penalized for your staff's actions. Again the company or I should say the owner's were a joke and sneak like racist 

They will not respect you here. As much as they say they want to help, they just want machines that'll work themselves to the bone. At the same time, they won't hire anyone despite the number of interviews and still claim they "can't find anyone" or the new capitalist favorite "no one wants to work any more," when we all know the actual version to be "no one wants to hire any more." In addition to this, disability accommodations have been outright ignored, and even taken away depending on what higher management comes in. As bad as taking away those accommodations is, they'll also cut your hours just for being disabled or "struggling," as they put it. They also have a habit of trying to put all shift chores onto disabled workers rather than spreading them evenly and fairly amongst everyone. Not to mention when confronted about keeping disabled workers hours after their scheduled time out, it was revealed to be because they "want better numbers than Jonesborough" even though there's no benefit to having better records or even comparison is done at all. I hope this tells you all you need to know about what kind of people they are to work for. This business does not need to exist. This is just all they've done to disabled workers. This is before any mention of redating dairy-based desserts or substandard wages or how tips are considered raises to them so they can get out of giving actual raises.

It was usually very fast-paced. Some days we would have a line out the door and into the parking lot. It can get stressful at times, but usually the employees get a hold of the chaos quickly. From working at Newk's I've learned that you have to work extremely hard to run a successful business and that you don't always need to have the manager around to run efficiently. At the Cypress store there were multiple times where a manager would be unavailable, so all the responsibility was put on the employees. However, we handled it effectively and without any issues. The environment was always full of life and it felt like a big family. I made some of my closest friends there and they will forever be apart of my life even though I no longer work there. The management at Newk's is, by far, the best management team I have ever worked for. They are understanding and genuinely try to connect with the employees. My managers were approachable and I was not afraid to voice concerns or ask questions. I'd say the hardest part of the job was how busy we could get. Sometimes it would just get crazy busy and it could get overwhelming. My favorite part was probably the people. Not just my coworkers, but also the customers that came in. I got to create relationships with a lot of the customers that came in and learned the regulars name. It always made their day, that I remembered them, which in turn made mine.

Your work experience at Newk's varies on location. I worked in the baton rouge market for 3 years, traveling between two stores depending on my advancement in the company. At their college location, the atmosphere is more laid back with a retention rate of about 80% with turn overs only due to students graduating. It's a loving group of people who help and support one another, like what is expected of Newk's culture. At the corporate location, you have a hostile working environment where the GM doesn't even give anyone a chance to succeed. People aren't trained properly and are expected to know how to do their job after only one shift of training, the location have a turn-over rate of about 80% (this includes salaried managers whom they have lost 8 of in a 3 year period due to the culture and lack of support). A typical day of work should consist of floating and helping lines, usually divided by FOH and BOH, with a strong focus on up-selling and ensuring guest satisfaction. The hardest part at the college location is having to work in position while managing, while at the corporate location, it's constantly being understaffed. I only really enjoyed my time at the college location, but that's because the people were amazing to work with.

So many people have quit while I was working there because of how management treats people. If someone is throwing up all over the place you let them go home. They expect one person to do 3 or 4 peoples jobs because they can not keep servers, prep,dishwashers and the dinning room attendant. Maybe if the manger listen to peoples concerns instead of saying yeah okay everybody wouldnt of left. I know 8 people that are currently work that are looking for new jobs because they dont get days of and work 6 or 7 days a week straight. When I worked there servers would be crying in the bathroom because how one certain manager talks to everybody. The place needs two dishwashers not just one. Managers pick favorites and those people get to pick and choose what job responsibilities they wanna do.  People would be smoking pot near the dumpsters and bathrooms a couple times a week but  they fired someone over having dip in there mouth. When I would  take out the trash termination papers would be scattered everywhere that had peoples information on them near the dumpster. very unprofessional management.

Top Job Titles	Average Salary
Server/cashier 12 salaries reported	$9.81 per hour
Line cook/prep cook 11 salaries reported	$11.27 per hour
Dishwasher 8 salaries reported	$10.38 per hour
Cashier 3 salaries reported	$16.79 per hour
Back of house staff 5 salaries reported	$10.75 per hour

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