accounting manager

operations associate

customer service representative

loan specialist

account executive

NewtekOne, Inc.

A typical day on the job ranges from 4-8 meetings with clients per day trying to convince lending clients to bank with the company under the guise of it being a requirement to obtain a loan with the company.  On top of those meetings the company also expects you to keep up multiple client pipelines and out reach of 40+ calls a day. You will be constantly micromanaged as all calls and meetings with clients are recorded and scrutinized. The role and its responsibilities change on a weekly basis. With unrealistic expectations from management. This company does not pay nearly enough to justify the workload. If this sounds like something you enjoy good luck!

The management at this company is terrible, and customer service, particularly in the credit card processing department, is equally disappointing. There are unfair practices and treatment of employees. Many good people have left due to incompetent managers who have ego issues, leading to high stress for very little pay. There is absolutely no enjoyable atmosphere here. I worked for four years without ever engaging with any coworkers because the company does not support its employees, resulting in colleagues not caring about each other. It's a negative environment filled with disgruntled employees.

Log on to your computer and make calls all day . No real team meetings or acknowledgment.
Terrible managers put in place to manage teams when they have no idea what the job entails and can’t answer helpful questions on the spot . Very very time consuming back to back dialing until you clock out with the same leads that are cold and not answering from 5-6 months ago. Lack of fulfillment here at Newtek one all around   

Management expects you to work on weekends, and if you don’t others will call your customers asking for required documents. Benefits are not that great, minimal 401k match, health insurance is expensive. Company is understaffed while it wants to be a top SBA lender. Company is understaffed on the BSS side, underwriting and closing. If you have previous SBA experience stay away from this company, management expects you to be in the phone 4 hours daily minimum and all calls are monitored. 

What is the best part of working at the company?
Availability to work from home.

What is the most stressful part about working at the company?
The business only cares about productivity. People have little to no value and turnover is very high.

What is the work environment and culture like at the company?
Stressful, long hours, and no concern for employees.

What is a typical day like for you at the company?
You have to start early dnd work late just to be considered an average employee.

The department was fine until my face was revealed on a conference call. All of a sudden, I am not "performing" as to what is expected of me. You can literally do everything told and it will still be incorrect. Literally, verbatim and the manager would have a problem with it. However, if the same information was written by someone who was more liked, there would be no problem.
Favoritism is rampant in that place.

You have a lot of responsibility and you have a team of co-workers that’s are as helpful as management will let them. A lot of responsibility and the feeling over overworked. 

The training process didnt make any sense. There is only one person there to train you. So the training is very inconsistent and makes it that much harder to understand the job.

This company has been in start up mode since the 1990’s. They need people with titles of power to be in business compliance, but the title is given without compensation or the ability to actually do the job. The customer service manager creates conflict so he can try to resolve it and look like he’s on your side, but in reality it is done because he really doesn’t know how to manage the department.

Newtek provides great opportunities for those who are willing to go above and beyond, however, the majority of middle/upper management does not seem completely invested in the customer. A lot of throwing things at the wall hoping they stick.

Top Job Titles	Average Salary
Accounting manager 1 salary reported	$125,000 per year
Operations associate 3 salaries reported	$61,000 per year
Customer service representative 3 salaries reported	$55,000 per year
Loan specialist 1 salary reported	$77,500 per year
Account executive 1 salary reported	$52,500 per year

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