sales representative

customer service representative

operations manager

human resources specialist

patient registrar

NexRep

The training was fun. The scripts are somewhat easy to follow but what gets tricky is when a customer doesn't answer the way they're supposed to, or they interrupt and ask something out of sequence. I've been reprimanded for saying something IN the script. You have to push upsell after upsell after upsell and it angers the customers. Then you get to the end and have to push club memberships which angers them to no end and they cancel their whole order. Even if they say please don't offer me anything else, you have to keep going. And even if you always keep going and reading everything you're supposed to, and push the customer to the edge, and you actually get the sale, you're still reprimanded if they didn't take the club membership. Even though you offered it with a cheery voice and rebutted their "no" 3 times, you still get in trouble. 
Now, the schedule part is amazing. You can schedule yourself whenever you want to work. If you need 4 days off for a weekend trip, just work extra the other 3 days. If you want to just do a couple hours every day, then hey work 7 days. It's up to you. I worked while my kids were in school and it was perfect, timing wise.
Management is something else. They don't respond to your questions most times. Emails go completely unanswered. However if you do get an answer, it's canned and skirts around the issue. Actually one time I had a problem where we called a customer 37 days after they had ordered, to sell them MORE products, and the customer was very upset because they hadn't even received everything from their first order yet! I messaged a manager right away and got told "well, that's just one customer". Wow!! The business practices they follow are just icky. I hate pushing little old ladies into spending $15 a month on magazines they don't want and getting the upgrade on their product and ordering another one for a friend or family member. 
The leads are iffy too. People have already ordered. People called the wrong number. People already told c/s that they don't have a credit card or don't speak English. But we call them and call them and call them. I've had the same answering machine 3 times in one hour. I've had other customers who said that we've already called them three times and have been told no three times. Now I understand that customers lie. But there was only 2 weeks out of 6 months that I made the promised $15 an hour. Most weeks it's been about $6 an hour.

I have read the reviews posted by others and there are some cons that I can say are legitimate for the contractors but in my experience, both as a contractor and as a direct employee are as follows:

The company itself is great.  The CEO and other leaders are transparent about what is going on with the employees.

Work/life balance in my role was great.  I had a flexible schedule that helped me complete my work and attend to family needs when needed.  I know some roles allow for less flexibility.

Some programs are better than others, but the nature of the work does require a person to be able to switch gears frequently.  Sometimes you may be on the same thing for a year, other times you will change up every few months.  

Training is often fast paced because much of the learning is done hands on.  Since training is often unpaid, it is a balancing act.  Training is meant to give you a good idea of how to do the job.  Then you learn as you go, often with a grace period where mistakes do not count against you.  I find if you make sure you hit the easiest marks, you can still do fairly well until you learn the harder parts.

Contractors that prove to be capable often find themselves in employee roles.  Most of the employees started as contractors themselves.

The systems used do require a better technology setup than expected.  Using the minimum requirements often times leads to tech issues.  

The hardest part of this job is staying up to date on client needs and making sure you meet your goals.  I find that contractors that only report to the hours they select to service and spend no extra time to learn what is needed can result in some negativity.

The easiest part of this job is communication with coworkers and leadership.  When contractors care about what they are doing, it is much better to the group as a whole.  Contrary to some reports, leadership really does care and want each person, contractor or employee, to be successful.


NexRep started off great but the more you get to know people, the truth becomes very apparent. Working the CSR line - little to no organization with neither the client nor the "team leads" and the head honcho boss guy is ALL over the place and doesn't seem to have a clue - EVER. They tell you one thing but do the exact opposite. Drama, gossip and jealousy run rampant and they have NO idea what they're doing most of the time.

Training was fun - we had a really nice trainer at the time - no complaints there.

Team Leads - A joke. I really don't know what mine does all day to be honest.

The client - Super dysfunctional. Product is very hard to provide service for since how it never works and all I seem to do is send out countless replacements. You get very little answers from this client and have to depend on your "TL" for everything - which as I stated earlier, is a joke because they haven't a clue what is going on so you're stuck wondering and then find out later when you get a low QA score. Customers are not happy most of the time since how most of them are on their third or fourth band in less than 6 months.

A heck of a lot of agents do as little as possible and stay in not ready status most of the time so the very few of us who actually do our jobs get stuck taking all the calls. Don't even get me started on the couple who harass you non-stop and have the biggest egos I have ever experienced before in my life.

Favoritism is very apparent as well. The "boss guy" has his favorite and allows this person to do whatever she pleases while others are talked about non-stop - it's pretty disturbing.

If you're lucky enough to be considered to move into another role, don't expect a decent raise (if any)...rather, you should expect to do 3x the work but not be compensated fairly.

To sum it all up: be very wary of this place (at least the CSR line). There used to be some really great people there, but some of them finally had enough and left and I can't blame them one bit...I'll be doing the same as soon as I can.

This job is a good choice if you need flexibility with your work and life. If you're a stay at home mom, a recently separated employee needing temporary work, disabled, or even just a change of pace for being able to work remotely then this is the job for you. You need to bear in mind because it's a low skill job, it's a low wage job. While I do not agree with that because of how things are going automated and people always want to speak to a real human being on the line, you should get paid more to deal with the stress and anxiety every day for hours on end. You get paid typically on any given campaign $10 per hour, the best gigs are the ones you can get paid $1 by the ticket as they did with Grubhub because you can seriously rack up some cash if you've built yourself a little system to optimize your workflow. They are a very caring company and do want to make sure you succeed as a contractor despite not having benefits, they do look to hire within and see if there's talent they can bring on that can continue to work remotely while helping other staff members out. On occasion, they do give very small incentives for overtime, especially during the holiday season but don't count on it. You seriously need to pace yourself with this job. You need to have breaks scheduled in and make an entire day to yourself as needed because believe me, you'll need it from the stress of being there dealing with the nonsense customers will say. My advice? If you're only staying here temporarily for the 6-month contract you signed up for, make the most of your off time to get your skills up and find a better higher-paying role that is remote or in house because you'll find yourself wondering if $10 per hour continuously having to deal with repetitive dumb questions and answers given by customers is worth the headache.

Everything the office has to offer in the comfort of your own home. I searched for an at home work solution for several years. Every time I came across what appeared to be a great opportunity for working at home, it ended up being another dead end road. Anyone who has kids ( I have four ) knows how complicated life can get without adding the extras like soccer, baseball and school functions. Honestly when I first heard about NexRep I let it go in one ear and out the other. I wasn't buying it. The too good to be true, work from home, make your own schedule job that when it came time to get paid you actually got PAID. You would have had a better chance convincing me that the Tampa Bay Buc's were going too win the super bowl this year. So with very little optimism I quietly sat back and watched as the person who told be about NexRep started their initial training. Two weeks went by and they got their first check. Of course I am telling myself its one check that's just how they lure you in, I know how to fish dangle the worm and they will bite. Then before you know it two weeks turned into a month, three months turned into six months and when they hit their one year mark I applied. I will be the first to admit when I am wrong and I was wrong. I am now approaching my one year anniversary with NexRep and I wouldn't change it for the world. NexRep's support team is like no other. I would have never thought a work at home job could make you feel like you’re apart of a team, let alone like your part of a family. The hardest part of this job for myself is having to say no when they ask if anyone would like to work more hours.

Training wasn't bad but unpaid. They are extremely up front about this job during training. This is NOT an hourly position. This is COMMISSION/Pay per minute. For inbound, you train for a week then the next week you start receiving calls. You could get zero calls for an entire hour or have constant calls. The pay is there and you are shown that in training, that people do bring home big checks, but you have to put in the effort/hours to get there. They offer bonuses/incentives as well! I disagree with a lot of the scripts wording and wish we had more freedom to sale using our own words. The customer doesn't want to hear for the 3rd time the same benefits. They want to know the prices. My supervisor is super easy to get in touch with if I have any problems which is so great because they do occur. Getting hours isn't bad. You just need to get on when they are posted and go in knowing you will get what you get. Shifts are posted during the week also so always check back to pick up more hours. 
A typical day at work is sitting at your computer waiting for a call. If you blog, read, or have side projects that can be extremely quickly thrown off to the side when a call comes in then this is ideal for you. The hardest part of the job is staying on script. The customer will ask questions or demand a price. You are told over and over to stay on script and offer all the extras but getting the customer to stay on the phone long enough is hard. Especially right now during a pandemic. It's hard for them to spend any more money than they already are.
The most enjoyable part is the freedom I have especially with having young children. I can set my hours to their sleep schedule. I recommend this job for those that need to make ends meet and need a flexible schedule.

Remote Customer Service Agent

-You are not paid for the mandatory "training" (8hrs a day for 2  weeks) which is HORRIBLE! most of the time you are just waiting around while the instructors help some of the other trainees figure out minor things. I had to find most of the training resources myself as the instructors don't really go over much of the material with you, they pretty much just give you your login info for the platforms and websites used and go over some of the scripts with you. When its time to start working, you are basically thrown to the wolves.
-No reimbursement for any job-related expenses (internet, headsets, plus they "recommend that you purchase the products that customers are calling in regards to which are all "as seen on tv" products). 
-Most of the calls you get from customers are unpleasant as they are angry 75% of the time either due to the product that they purchased not working, breaking, missing parts or not having received it at all. 
-Scheduling is EXTREMELY inconsistent, you can pick your shifts every week in 30-minute increments. Aside from the holiday season, there are not many hours to choose from (and only available during 9am-6pm EST) so you could end up only getting a couple hours a week if any.
-You are hired as a "Independent Contractor"  (1099) so you do not get any benefits and you are responsible for paying the taxes that are taken out of your earnings. They can cancel your contract without notifying you before. 
-The hourly wage they pay you is just barely over minimum wage and a lot less than other comparable jobs. Vacation/sick pay is not offered.
-No opportunity for any type of real advancement. Raises are poor if not non-existent.

I worked at NexRep for 10 months. I was assigned as a Customer Service Rep for Grubhub. Initially, I was super excited to be able to work from home working for a great company. 
That however, changed during December 2017.  
The way NexRep worked- you had to scramble for hours during a set time. They released/opened up the schedule during a certain day of the week at a specific time. Everyone would then log in and try to get as many hours as possible. 
Some days the scheduler was not available at the set time. Other days there were no desirable hours available. After Christmas, there were basically zero hours available, unless you wanted to work late evening into early morning.  When I inquired about this, they stated that it was due to the holidays and that the hours would go back to normal after New Years. 

New Years came and went and the hours were still not available. I was working maybe 3 hours a week. I inquired about this again and got the same response. 

When mid January came, I noticed I was not able to view the scheduler at all. I emailed several depts about this and got no response. 
Now, I was still able to log in and work so I initially thought this was some technical problem. 
I was finally able to get a response via skype and was told my contract was terminated (this was on a day that i actually worked).  When I asked why they stated that it was due to not having worked enough hours. 
Obviously, this made no sense to me since, 1- i was able to log into all systems that day and work my shift and 2- no one bothered to tell me that my contract was terminated. 
I was left frustrated and pretty upset at the lack of communication, transparency and professionalism.

I came to NexRep in November 2013. I wanted to be a part of a company where I didn't just exist, but was able to make a difference. 

New hire training is paid (great benefit) and during that time I was assured I would have support at all times, a positive work environment, schedule flexibility, and much more. I'm happy to report they have far exceeded those expectations. They are super flexible with scheduling and incredibly family oriented, which is much appreciated considering life happens with mine regularly.

I started out as a customer care agent and was incredibly nervous, as there is much to learn. The nerves subsided after realizing the level of support here is truly amazing - you're never without someone to turn to when you need help. Fellow agents are helpful as well. They all work together to accomplish the same goal - providing the best customer service experience possible! 

The client provides countless resources and tools to help everyone learn and stay updated in order to provide current, accurate information, with confidence. They are in constant communication with NexRep, so anything needing clarification is easily obtained.

I mentioned earlier that I wanted to make a difference. I am now in the Training Services department and feel I'm doing just that. We have amazing agents who sincerely care about our client and the customers. 

As with anything, you get out what you put into it. If you're willing to work with integrity and be a team player then your reward will be great!

What is the best part of working at the company?
Flexible scheduling and can work as much as you want. Bonuses, spiffs and prizes for doing a great job. 

What is the most stressful part about working at the company?
Their website and systems have technical issues. This results in 3 people calling in your number at the exact same time. Due to privacy, you can't help 2 out of 3 and it counts against your stats. Too many people call in who don't have money or have someone else's card and you can't accept due to fraud.  This counts against your stats also which will result in less calls, a warning , and other consequences. 

What is the work environment and culture like at the company?
It's great being able to work at home and have your own schedule. You can decide when to take your breaks and work 24 hours a day when it gets busy during the holidays. Just make sure you use the extra money you earned for the slow months when you may only earn $200 a month! That way you won't be in a pickle. 

What is a typical day like for you at the company?
The first thing I do is make sure my computer and everything is ready before I start. Then I sign in and be ready for calls. During busy seasons, the calls are non-stop! To take your scheduled break sometimes you have to go to the phone panel and click last call (while your talking to a customer). Many people just have questions or think they can order in advance to have the item shipped with a promise to pay on a certain day due to only getting money once a month.

Top Job Titles	Average Salary
Sales representative 86 salaries reported	$13.00 per hour
Customer service representative 3 salaries reported	$10.67 per hour
Operations manager 1 salary reported	$42,500 per year
Human resources specialist 2 salaries reported	$59,332 per year
Patient registrar 1 salary reported	$16.00 per hour

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