route sales representative

route driver

industrial mechanic

production manager

production worker

Nixon Medical

What is the best part of working at the company?
they don't replace or repair the damaged carts that all the blankets, sheets, and gowns go in. That way, when you're pushing it up a hill or ramp and through a huge hospital you're guaranteed a more physically demanding day than what's required. so at the very least, you'll get a workout every day.

What is the most stressful part about working at the company?
they hold the drivers responsible for the production and quality of the materials they provide to the customer. if the customer calls in and complains about stained sheets or bugs in the blankets and dry blood stains on the pillowcases that they just unwrapped then it goes against the driver's scores and crushes their chances at their quarterly bonus. you can be the best driver the customer has ever had, but if you cant get them to not complain about bugs and blood in and on their clean sheets then its going to go against you.

What is the work environment and culture like at the company?
the route supervisors/depot managers are just burnt-out drivers who have been with the company for over a decade or more. they do not train you properly or for the full 8 weeks. you don't receive commission pay on your check until after training is complete but the supervisors will leave you alone on the truck after 3 weeks and expect you to run the route successfully. they may even put another new hire on the truck with you and have you semi-train them so they don't have to. if a customer calls in for any reason they automatically throw the driver under the bus. if you fill out a company survey about management then that manager will try to intimidate you or press you about what you said in the survey. the surveys are said to be anonymous but they are not. no support, no communication.  

What is a typical day like for you at the company?
i arrive at 5 am to start my route. i double-check my truck to make sure I have everything I need. i pre-trip my truck to make sure it's ready for the road. if all goes well I can usually wrap up my day before 1 pm and head back to the warehouse. offload all the dirty soil I picked up. sanitize the inside of the truck then begin staging the load for the next day. make sure I scan any garments or scrubs that require it. log my kpi's and then begin to load my truck for the next day. make sure everything is secured and strapped down and I'm out the door before 3 pm. Some days I may not leave the building until 6, 7, or even 8 pm. It depends on traffic, customer demands, and how many stops you have. the truck may have a flat or break down. that could set you back as well. or you could be running a double for the holidays. that's when you load your truck for 2 days and complete 2 days in one. managers used to help with that but they figured out how to just put it all on the driver so they could stay in the office.

This job overall is fine. I would go as far as saying the day to day is great because you get to make your own schedule and generally there is no one micro managing you (if you have a decent manager). You are in the field opposed to the office so that's a huge perk in of itself. This is a great job if you need a flexible schedule and hate the office.

There are quite a few things about the company that will leave you scratching your head. For one, this is an EXTREMELY DIFFICULT/IMPOSSIBLE sale. The closer you are to Delaware the more successful you generally will be. The further your territory is the more difficult it will be. Difficult is an understatement, there are phenomenal reps who struggled to sell more than $1,000 in a year. Let that sink in. The company seemingly fails to acknowledge that each market has different struggles and generally holds all reps to the same quota ($4,400) which is down right impossible for some areas, due to poor marketing or poor expansion plan into an area that is highly concentrated with hospitals/high volume networks or competitors.Nixon does not have any factor that sets it apart from it's established competitors. One year I put 50,000 miles on my car, we got a stipend for reimbursement and gas card, but it's not enough to buy a new car in a few years if I were to stay with the company. 

Don't let them tell you there are growth opportunities. This is a family run business, the pecking order is (TSM)/(Senior TSM, which is a vague impossible promotion for some considering the territory) to (RSM) to (VP of Sales, whose father founded the company). So be warned, you'll never have THAT job. Which is fine, I'm just saying.

Some huddles and meetings will leave you feeling annoyed and like you could be spending your time doing something else.

This job overall can help get you into another type of medical sales job pharma/med device, but be warned, you may be better off taking an inside sales job within one of those companies.

A typical day as a Route Service Specialist at Nixon Medical starts early and stays busy. The role involves delivering clean medical apparel and supplies, picking up soiled items, managing inventory for clients, and building relationships with healthcare offices and facilities. Every day is different because routes, customer needs, and timing can change quickly, so staying organized and adaptable is important.

One of the biggest things I learned from this job is time management, customer service, and how important reliability is in the healthcare industry. I also learned how to problem-solve on the spot, communicate professionally with customers, and handle responsibilities independently without constant supervision.

Management is supportive when it comes to helping employees understand routes and expectations, especially during training. Like any fast-paced service job, communication and workload can sometimes be challenging, but overall the experience helped me grow professionally and become more accountable.

The workplace culture is team-oriented and fast-moving. Drivers and service specialists depend on each other to make sure customers receive what they need on time. It can be physically demanding, but coworkers usually understand the pressure of the job and work together to get through busy days.

The hardest part of the job is balancing strict delivery schedules with unexpected delays like traffic, route changes, or last-minute customer requests. The work is also physically demanding since it involves lifting, loading, and being on the move most of the day.

The most enjoyable part of the job is the independence and customer interaction. Being out on the road instead of stuck behind a desk keeps the job interesting, and building relationships with regular customers makes the work feel more rewarding. It’s satisfying knowing your work directly helps healthcare facilities stay stocked and operating smoothly.

Working at Nixon defined the phrase "The early bird gets the worm." Arriving at dawn was not only suggested but paramount to beating traffic to & from your list of daily accounts to be serviced. I learned being proactive to customer concerns not only made them very happy but also increased your ability to curtail any potential issues from escalating, while also giving the oppurtunity to give examples to fellow coworkers who may have a similiar situation arise. The hardest part of the job was identifying problems before they happened. It was also the most gratifiying in that by showing your customer contacts you are concerned with taking care of their needs and are willing to go the extra mile to make and keep them very happy they always looked forward to your next arrival.

Not enough driver support!  Bonus plan is BS!!!

Very confusing and "unfair" compensation structure!!! Beware... their formula is designed to make it very difficult to get bonus pay, it is based on company rating in customer surveys not driver rating.  In addition, revenue is mixed in as well (customer ends contract - not your fault, you take the hit financially)! 

Load your truck at night (if product is ready) or finish up in the AM, all on your time since you are salaried.

Holidays are made up on another route day (double duty), no extra pay.

Time off is hard to obtain, work/life balance is "Terrible"!

Training is weekly (ridiculous).

You got an issue? (who cares), customer has an issue? (EMERGENCY, EMERGENCY!!! - whether they are right/wrong). 

Should be paid OT for company mistakes (loads wrong, truck problems, early AM meetings, special visits back to customers for something you have no control over).

What is the best part of working at the company?
Been working here for 180 days. The pay is good. It pays weekly.  The hours are not bad. No weekends. The department I work in is very complex and not all the team members are welcoming and willing to help. The manager is decent, willing to work with you. That would be my only complaint. There is alot of work to be done and alot is expected out you. The co workers, a couple on my team. Are the nicest. The owners are kind and humble.  

What is the most stressful part about working at the company?
The co workers and the duties.

What is the work environment and culture like at the company?
Each person's experience is different..some departments I see the vibe is really good. Not the one I work in.

What is a typical day like for you at the company?
Busy and overwhelming at times.  Must be ready to problem solve. Must be a fast learner.

Nixon Medical is a very good family owned company with core values and a core purpose. A typical day at Nixon as a Service Manager consist of providing outstanding customer service by checking emails to communicate with customers, changing product par levels, adding and reducing lab coats, and product such as gowns, sheets, blankets towels etc. SM's also support their team of Route Service Reps who drive the trucks and service the accounts. The day's are very busy and there is never a dull moment. Pay is good with the carrot of quarterly bonuses as a plus. Car allowance for your car note payment and your own personal fuel card is golden. If you like to work and hustle Nixon is the place for you.


Pro's: Constant Growth very good job stability.

Con's: Sometimes the obstacles are very hard to overcome, such as equipment breakdown's which create product shortages, which really create a lot chaos.

I honestly think this company could be one of the top fortune 500 companies in America. But the poor management from top to bottom is undeniable. The management is more enforcers than mangers not all but majority.  Production and service not on the same page at all and safety is a big issue as well as turnover and leadership. The culture here is horrific so it trumps the policy. If Nixon truly wants to to be in the fortune 500 conversation it has to change its culture, expectations,and invest more into there employees. They need more diversity at the cooperate level or a union because there's no accountability or discipline for management failures and short comings,training etc. 

Job expectations are made clear and you are in control of meeting or exceeding them. I am better at listening and providing great customer service from my training and my on the job experience. If you work smart, the work load is very manageable. You will get your exercise,  that is for sure. But, this is a good thing. The management works as a team and they look out for you. The beginning of  a customer's relationship with Nixon is probably the most important part of the job, maintaining it is the ongoing challenge. If you're good at this, the job is rewarding, on many levels. If you are an average driver, you won't  be, after time behind the wheel, at Nixon. The driver training program is extensive and ongoing.  You will appreciate it, in the long run.

Don’t let the “weekends off” excite you, if you work you here you will have no social life! The hours are very demanding… 14-16 hours a day, depending on traffic. You will travel to places like Lehigh, PA & Atlantic City, NJ daily!

You will always be apologetic to the customers because of plant cuts/error in products thereby affecting your customer survey bonus programs. When this happens (and it happens often) you will have to make extra trips making your day longer. Managements attitude is “deal with it.” Nixon has a big turnover ratio for a reason. Management is terrible. Family run businesses are out of reach with today’s employee. Don’t be a fool and apply, keep moving forward!

Top Job Titles	Average Salary
Route sales representative 1 salary reported	$1,000 per week
Route driver 1 salary reported	$1,000 per week
Industrial mechanic 8 salaries reported	$28.55 per hour
Production manager 1 salary reported	$60,000 per year
Production worker 1 salary reported	$15.00 per hour

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