maintenance technician

leasing consultant

groundskeeper

maintenance supervisor

leasing agent

Nolan Living

First and foremost I will not speak of any other properties that Nolan Real Estate manages other than my own personal experience at the property in Tempe AZ. I worked for Nolan for approximately 2 years as the assistant manager. When I was hired on the property manager told me that she would teach me everything I needed to know in order to grow with the company. Needless to say, everything she taught me in a nut shell got me discharged from my position. She instructed me to reverse any and all late fee's and balances at the end of the month in order for us to make our D.Q. Any residents that brought their rent in early for the following month she instructed me to put to the side to scan to other residents ledgers just to get rid of balances..then after the first of the following month she instructed me to switch back to the rightful apartment number. Therefore always meeting our D.Q and ensuring we got our bonus for that month. There was an audit performed on our office and raised a lot of red flags. Due to a failed audit all eyes were on me and I was discharged from my position with Nolan Real Estate. And as expected she took no responsibility.  
That is just one situation...The lead maintenance had/has been carrying on a relationship with one of the residents wife for over a year. Everyone on the property knows about the affair as well as the property manager. She seemed to think that this was OK, as she would laugh and make jokes about the situation. The maintenance guy lives on the property in the maintenance shop, he has done so as long as I worked there. Residents would see the wife coming out of the shop at all hours of the night. Again..The property mgr overlooked this as well.  We at one point had a serious bed bug issue.. The maintenance guy hung out in this particular bed bug infested apartment everyday off the clock drinking and partying with the resident. The results of this is that the bed bugs were spread to other apartments that he did work orders in. Resulting in a law suite against the company. Once again the property manager was aware of everything going on and took no measures to correct the situation. I asked her repeatedly to please talk to maintenance about hanging out in this infested apartment afraid of my office getting BB"s and bringing them home with me. The situation was completely overlooked. 
As with any property management company resident retention is highly enforced. NOT HERE! There are several elderly residents living on the property 10,15,20,28 years as residents at this property. This year upon renewals for these particular residents they came into my office in all sincerity explaining how long they have lived there for reasons of location. They all felt safe there which in my opinion being elderly is very reasonable! They explained that all the years they have lived there their carpets have never been changed out, They have sink (kitchen & bathroom) faucets that are completely rusted out. bathtubs with peeling paint beyond reason, lets not disregard the fact that every year their rent continues to get higher ........ I personally walked these units and made a list of things that needed attention. As I brought this situation up to the property manager her first and only response was, they aren't getting anything, They can move if they don't like it! At that point I knew without a doubt this is not the type of company I want to represent.
Last summer I was filling in at another property down the street in which is managed by the same person. Long story short, I had given a pet policy violation to a resident that many other residents had been complaining about.. within an hour the resident that received the notice was in then office irritate with a gun. There were about three other residents at the time in the office. I proceeded to call the police, they arrested him. The property manager came over to console me and asked me if I wanted some wine. I ended up going home for the day. She ensured me that the resident would be immediately evicted. It has been over a year now since this situation has occurred and he still resides there. I've asked on a number of occasions 
 At this same property several residents have come to the property mgr letting her know that the leasing agent there was buying drugs from residents and or doing house chores in exchange for drugs. There has been several accusations by residents that the leasing agent had stolen pills and money from their apartment. AGAIN....overlooked by the property manager.
I could go on and on about so many more stories, I think I've gotten my point across. This was by far the worst job experience I've ever had. Best advice I could give is Nolan Real Estate need's to find a professional Property Manager to run their properties!

Working here you'll see unhappy residents and management pushing hard decisions that address thier bottom line given by corporate that is unreasonable given the lack of staff by structure, lack of training, lack of budget, poor vendor choices and lack of infrastructure in operations. 

Often you'll find 15 to 40 work orders submitted over the weekend, 4-7 emergency calls through out the week, one day given to work on unit turns. On the maintenance side, everyone is cool and has a common problem to connect on. Those problems, besides community culture involve things such as -

Fire alarms will be sounding weekly, hvac drain lines will cause water damage regularly due to faulty float switches. Water meters and sprinkler systems often need repair. Water heaters rusting through all over, appliances constantly break and there's no room to store replacements yet management wants someone to pay them for taking thier trash. 

I was with them for almost a year, and couldn’t take it anymore. The training was a joke, I had 15 years experience but it was taught like the HAA leading one one on course. Nothing regarding training was related to upper management. The teachers had me teaching as I was a certified CAM and a teacher/mentor for another company.
They expect you to completely understand the SOPs by looking them up; w DO NOT cover it in training.
Regional management does nothing if you have a question. 
The pay is only good if you live on site.
They are the literal reason I will never return to PM and moved on. That is how much they ruin your experience in PM. 
And bcc yourself in every single email. So when they state they did tell you something or something you might need to document. Pay stubs, emails, etc.
The floating regional warned me about the company and I should’ve listened in the first month.
For the record, I decided to leave the company. Terrible terrible terrible.

Company conducts bait and switich hiring techniques, interviewing for one position, stringing you out, even had me write a Business Proposal, as part of the interview process, that they used and didn't pay for! Conducted three interviews for Director Level position, visited properties and conducted actual work for them for a few days, and was then offered a job as maintenance men, with duties as a Program Manager for the nationwide firm, trust me the salary offered was strictly maintenance man. They try to get the biggest bang for no buck. As for the "support" they give for veterans, their headhunter cussed me out on the phone telling me he hated veterans and I should be grateful for any position they offered at any wage, verterans don't deserve anything.

At first, I loved it here but quickly realized favoritism was a thing here. It quickly changed my perspective on this company given that they claim they live by the words of “simply put people first” but only when it’s convenient for them correct? 
Be prepared to be worked to death. Their hours are ridiculous and they really only give you one full day off if you’re in leasing. They make you work sundays and you can’t even spend time with your family. You’ll be working mostly every day. If you don’t fit in or you’re not upper managements favorite, be prepared to be on their ‘hit’ list. They say one thing and do something completely different.

Sierra Vista Apartments a conventional college property in Tempe Arizona Title: Business Property Manager, Duties: For a 490 Units property phases one & two that required allot of heavy marketing & advertising, it was important to implement resident retention plan 120, 90, 60, and 30 days out, managed & trained staff of fourteen employees, Put together a spreadsheet and maintain a yearly budget on a monthly bases without going over expenses every month, also put together bids, contacts & cost spreadsheets for capital improvements, payroll, accounts receivable & payable as well as collect rent and water payment,

Don't even waste your time.  No one knows what is going on and the organization is a complete mess.  They set their managers up to fail and do NOT look out for their employees.

Managers are set up to fail from day one.  They want someone in place until they free up some resources with the support team and when they are available, they fire the manager put in place.

There is a reason they have been through 12 managers in the last 2 years.  Don't waste your time or believe the dream that they will see you of a legit company who values their employees.  Not the case!

Nolan is a progressive, diverse and inclusive work place. They value their employees equally as well as their residents. Nolan is the only company I have worked for that actually feels true to treating everyone like family. They make sure to show their appreciation for residents and employees in numerous ways. I feel truly supported by this company & they are always looking for ways to improve and continue to grow and do awesome things! I would recommend them to anyone looking for a place to work long term 

Nolan hired me as a part time leasing agent.They’re very supportive and gave me my chance in the multi family industry. The property is beautiful, all the employees, from the office, to Maintance to housekeeping. Great. They provide great training for everyone. Look out for their people and made sure the proper precautions was met during the covid outbreak.  I would recommend this company to anyone, the culture is great. I wish there were more Nolan properties in austin, they’re the best. 

This facility has always and continue to go through so many management leaders.  There is no stable order in place.  The rules are always changing leaving an employee puzzled and not knowing how to complete their assigned tasks.  I would not recommend this company for employment.  There is no job security with so many management leaders coming and going.  There is one janitorial/housekeeping assigned to the whole facility.  They would not hire another employee to complete enormous tasks.

Top Job Titles	Average Salary
Maintenance technician 43 salaries reported	$24.81 per hour
Leasing consultant 22 salaries reported	$18.07 per hour
Groundskeeper 14 salaries reported	$18.13 per hour
Maintenance supervisor 11 salaries reported	$30.91 per hour
Leasing agent 30 salaries reported	$18.74 per hour

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