host/hostess

hospitality team member

customer service representative

Noland Health Services

7:30AM-? Checked staffing,census,collected 24hrs.reports,headed to AM management meeting.Reviewed issues,staffing,census,expected number/admits/discharges,room changes,wounds,incidents,therapy reports.Checked unit staff,patients/rounds.Presented staff with daily expectations for admits/discharges/appts.Planned follow-up visits for post-op,checked logs,completed daily INR's,labs. Contacted MD/orders.IV status,maintenance,dressings, gave infusions therapies.Drew peak/trough/abx therapies.Logged tube feedings/accuracy.Monitored patients in therapy. Set up admission/discharge packets. Reviewed transfer information/transcription/orders,medical history.Assessments on admission,computer input.Maintained MD Round's/unit.Planning/assisted/weekly rounds.Assisted with patient care,met with family member's,maintained unit safety regulations/Grand Rounds inspections.Assisted on other unit as needed.Attended discharge planning meetings.Ordered & checked medications prior to distribution to nurses/accuracy.Management team worked well with staff.Friendly environment.Staff worked as a team.My unit had the highest turnover rate in rehab patients of all Noland facilities.Meeting new people,making a difference in their care,achieving positive outcomes...that's what makes it all worthwhile.You know you did a good job when they come back for future care,drop-by visits and become friends.

Noland Health is a joke--especially the BESSEMER location. Management does not care about you and do not care if you are understaffed or feel unappreciated. Management tells you what to type on your survey that you submit about the company and they will stand there to make sure you type all good things. When STATE is in the building, everyone in management puts up a front and pretend all is well at the facility. In reality, no-one really cares about the residents, they only care about giving orders and picking at you about the small stuff and telling you what you are not doing right. Again, its a terrible place with a VERY HIGH TURNOVER. Mostly everyone at the Bessemer facility are not happy with management and many people are talking about moving on. This is no place for a serious career. Just understand you do not want to work here. If you do decide to work here, then just know and have your eyes and ears open when you find out I have been speaking the truth. Just BEWARE.

Noland is moving to 12 hour shifts at all locations. These shifts are often understaffed. The CNA's are overworked to the point of skipping major steps in care. The LPN's barely can get through their med passes and shifts due to understaffing and being overworked. There are many violations at the facilities going on daily, especially at the Village location. If you are a caring and compassionate CNA you will be pushed out quickly. Residents are treated like an assembly line, left out in hallways to sit with no interaction all day. Safety is not a concern of the facility for their residents or for the workers. They mass hire for training classes and promise you things they never follow through on. Schedules promise 3 days on and 4 days off but these are not in order and may put you with working 6 days straight before you see a break. 

If you are still considering one of the locations owned by Noland check their state ratings. Look into them and research them. If you need a CNA certification look to another company or consider a PCT position that does not require a CNA.

● Work-life balance
This place was not what I was expecting. I loved my residents and the majority of my co-workers. But management goes they were terrible! Staff is way under paid and not treated like they should be with as much work is thrown at them. I would leave work and be in tears some night but mostly rage due to the lack of respect the residents were given by the majority of the employees. My mental state was fading and I had gotten to the point to where i felt numb when i left work. I would not recommend to workthere or even send family members there.

● Overall
Poor staffing and pay. Management was awful when i worked there. If managers were ever out of their office they were yelling at you or telling you you werent doing your work when in fact all you were doing at the moment was trying to catch your breath. Majority of staff treated residents bad. Only a certain few treated residents how they were suppose to be treated. I do not recommend working there or putting family members there

There is no "typical" work day in long-term care. You never know what each day will hold, which I prefer as it makes the day go by faster. I've learned a lot since working here, including Medicare, HMOs, the admission process, dementia, family dynamics, etc. Management can sometimes seem "apart" from their staff but I think this is partly due to the fact that management have duties that are multi-faceted and keep them very busy. The workplace culture is at conflict with itself at times. Management promotes a "family" like workplace, but some people are not part of that family, and it's hard to be family yet manage employees at the same time. The hardest part of the job for me is a three-way tie between losing residents you get really close to, rigid management and outdated policy, and the high cost of insurance and low annual raises. The best part is the residents who you get to work with every day and the core group of coworkers who eventually become your friends.

A very nice comfortable working environment, greeting people, vendors, interacting with the patients,very nice. Learned empathy towards patients and families, they needed to see a smile upon entering the facility. management was good sometimes, no room for advancement without a degree. The hardest part of my job, sitting for 8 hours, needed to interact more with the patients. Enjoyed helping my colleges with problems, solving problems @ issues with families,ordering supplies for the office was pleasant. Answering lots of phone calls during the day from family members, vendors, suppliers. Answering e-mails, and corresponding with IT with issues with the internet, or software,etc. A very nice and laid back position if you have the personality for meeting and greeting people.

What is the best part of working at the company?
The patients. There are some good employees but for the most part the DON and administrator is terrible. They NEVER have your back and you never see them unless it's negative. The DON will NOT help you on the floor but if she has to cover floor she is fake as ever and wants you to help her. 

What is the most stressful part about working at the company?
No matter how much you try to help to cover shifts it is never enough. The DON is terrible. My father passed and I called to say I wouldn't make it in and she said for me to come on she didn't have coverage. 

What is the work environment and culture like at the company?
Again, terrible. Night shift was great because my favorite person worked with me. We survived together.

What is a typical day like for you at the company?
Long and hard, never any help offered.

● Work-life balance
Dependability, capability, experience, compassion, flexibility, self control, solid work and moral ethics are key to work-life at Noland Health Services.

● Pay & benefits
If you are a  licensed professional, salary and hourly pay is increased greatly.

● Job security and advancement
It would be beneficial to be certified or licensed when seeking a position at Noland. Training is offered and available to those with experience in specific areas.

● Management
Better attention could be paid towards necessary materials, state-of-the-art equipment software and hardware to benefit the quality of employees and quality of patient care.

● Culture
Peaceful

● Overall
PRN is very good and, flexible perfect for anyone needing a solid, challenging part-time position amongst compassionate, licensed medical professionals.

Corporate is out of touch with health care needs. Profit driven company with little compassion for resident's needs. More concerned to meet company goals than focused on things that would provide a better life for people who live there much less for people who work there. 
Caregivers work together best they can with little staff and little support from upper management. Nurses and Unit managers jump in to help when possible but at times work loads are increasingly high especially on weekends and nights. Upper management does little to provide incentives but ask for more and more from loyal employees such as mandatory overtime and forcing employees to work below staffing to patient ratios than is safe for patient care.

Top notch rehab facility with amazing and highly qualified professionals. I provided therapy to a caseload of approximately 7 patients under the supervision of a certified and licensed SLP. Collaboration with PT's, COTA's, Rehab Technicians, and nursing staff as also included. I learned how to administer standardized aphasia and right hemisphere tests as well as effective spaced retrieval therapy for memory deficits. The most enjoyable part of my externship was interacting with the patients as well as the other members of the therapy team. The most difficult part of my externship was effectively integrating and interpreting assessment data. However, at the end of my externship I was able to confidently create treatment goals based upon assessment data obtained. 

Top Job Titles	Average Salary
Host/hostess 1 salary reported	$23.50 per hour
Hospitality team member 1 salary reported	$23.50 per hour
Customer service representative 1 salary reported	$36,000 per year

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