retail sales associate

cashier

fulfillment associate

sales associate

customer service representative

Nordstorm Rack

A typical work day involves a long strenuous hours of clocking in and then being assigned specific roles, I'm not sure because it was a new store if the organization was so out of whack but it essentially was. People were assigned to go on their lunch breaks and then it was being taken away. The first week of our opening selling for a team, which the team I was working for, we're instructed to miss out on our first 15 minute break and had to wait until the middle of our shift to even start our hour lunch. We were overworked and burned out while management and higher-ups were trying to hush us up and advise us to deal with it. Management lied to us about our benefits during our orientation. I asked if we had day one benefits on everything and was advised multiple times that we did when we inquire to put in for our benefits we were told a completely different story contrary to the one that we were told at the beginning of employment that we had a new store benefits package. When questioning it I was met with attitude and disrespect. Our lead manager left on Easter and we were scrambling to have a new manager and hire within an assistant manager. Half of our team applied and it was given to someone in the inventory team who did little to know work and constantly complained about long hours. Once they were promoted they have constantly been causing issues that the lower level associates have had to clean up. I'm not sure if this is how all Nordstrom racks are run but my experience was awful. I was only lucky that I had a second job to fall back on when I decided to terminate my employment and resign from this one. I will say all of the associates, all had a love for each other we were like one big family and we got the job done with little to no supervision, it seems like our manager was nitpicking and trying to be passive aggressive when stating out and clear manufactured word documents calling out specific things that we did that were previously told were okay such a dress code and behavioral management. Overall the experience was a pretty mixed bag but based on the pay rate versus the amount of work that they were forcing upon us and ever growing I did not think it was conducive to a successful environment.

I worked for this company for 4 years all departments part-time and full-time in two different cities. Top tear of the pay scale by the end.

If you are a student this is a okay to great place. Any hope for career advancement or opportunity is completely dependent on how many correct butt(s) you kiss, how many people you are willing to toss people under the bus and most importantly how much management likes you. When I first applied the assistant manager even warned my about the politics before I could even make a profile to apply.

Everything is absolutely built on the internal grapevine. It is hyper effective and very fast especially in big cities with multiple stores. This also means removing an abusive mangers is almost impossible because their direct boss will likely protect them and you will find yourself fired for something that is totally unrelated you will either be fired for unrelated reasons or a transfer to a undesirable looked down upon department will happen. I almost had the transfer one happen to me.

If an abusive but well connected manager is reprimanded it is a slap on the wrist or maybe a transfer and possibly a slight demotion. Likely not a permanent or career ending experience and a story will be told as cover.

I met some fantastic hourly employees but most managers are very insecure and deeply afraid of doing anything inventive. Had a lovely GM at my first store, truly nice woman. The next two interaction showcase how incapable people are. I tried to get an advancement at my first store because I had to step in and try and fix my department because the manager was literally hiding from us 40 hours a week. I was told it was impossible to remove him because she did not place him there. She was later tasked with replacing that manager and didn't understand or know how to identify good qualities for his replacement. That department is still in chaos 2 years later. 

Everything is controlled by corporate. Pressure is always on. To get health insurance you have to pull at least 32 hours a week each week or you will get kicked off. I don't hate the company but I am wary of it too.

Every day was a little different depending on what needed to get done and what our sales goals were. I typically started by checking in all the online orders we received and packaging them onto a shelf for customers to pick up late in the day.  Throughout the day I worked with my colleagues as well as the floor team to help customers with any questions or issues and checked them out. When the store was quieter I helped run 'go backs' back onto the floor. If I was on the closing shift at the end of the day I would make a closing announcement, close the registers, and was responsible for putting the cash bags in the safe. The workplace culture was very friendly, everyone was willing to help out even if it wasn't necessarily their obligation. 
In my role as a cashier/sales associate, I learned a lot about customer service and effective communication. Each interaction at the checkout or on the sales floor taught me the importance of attentiveness and empathy. I gained skills in handling various customer needs and resolving issues with patience and professionalism. Additionally, I've become proficient in operating point-of-sale systems and handling transactions accurately and efficiently. Overall, this experience has deepened my understanding of retail operations and enhanced my customer service abilities. 

Everyday I wake up and wish I didn’t have to come in to work here. Coworkers are great but it has gone so downhill. Constantly understaffed and overworked in every department. New tasks are continually added to our already ridiculous workload. The store itself has various problems which our store manager will lie about and say are fixed when they are not, most being health risks. The company seems to be cutting corners in order to save money when they aren’t really losing any, my store alone brings in millions every year. Customers will literally push you to insanity, are rude and entitled will act like your incompetent and have no idea how to do your job regardless of your experience. I’ve had customers refuse to speak to me, argue with me and management, even had someone hand me broken glass out of their purse. A coworker of mine contracted hand and foot disease from a customer’s box. The pay is decent if we were actually given any hours, the schedules are an absolute nightmare. A normal Tuesday a year ago is nothing like it is now, half as many people on our schedule and lines all day. Management also heavy in favoritism, things slide for some people and not for others. Overall good as a seasonal job, not good for year round anymore especially with the risks to our health.

I had high hopes when hired, because they really push that they are a positive company to work for and that one can move up. The reality is, it is very hard to be full time or move up. Some in charge got away with taking away hours if you brought up concerns. No one did anything to resolve this issue - in store or corporate. They say no retaliation but that is not true. Favor the 20 year old who get promoted and are not mature enough to be leaders. Gossip was a problem, and a big problem with leaders listening to gossip and acting like it was "truth". Many good employees left, some of us would not work for weeks even though fully available, and new hires were getting good hours.  

Nordstrom is no different from almost all retailers. Execs make great, great money but the backbone of the company see's very little compensation. 

You will have some good co-workers and others seem to get away with being rude to employees, even in front of customers. Some free meals but mostly potlucks where employees bring food. No bonus, no profit sharing, and now less full time lead or dept manager spots. 

If you are a student still living at home or have roommates, or have a spouse that is the bread winner then maybe this would work for you.

Discounts are good and bumped up during the holidays.

I worked here for quite some time. I definitely wouldn’t recommend working here if this is your first job. It can be very stressful & overwhelming. You’ll find it a challenge to maintain the cleanliness of the store. You’ll be bombarded with questions from customers. You will always be moving. You will always be communicating even if you don’t want to. There will be a lot of unwanted pressure from management & customers. There’s a reason my team (Service Selling RK) isn’t the same people after a month or two. However, you will find that the whole staff can be very friendly, helpful, & encouraging. Do not hesitate to befriend some of them. If you can handle it, then you’ll be fine. The Service Experience Management is probably the best out of the whole Management team so definitely apply for Service Experience if you want great management. Can’t say much about how the Backstock management team is. Floor team management is okay. There’s a lot that can be said. Just know you won’t be having a necessarily easy time here unless you have a lot of experience in Retail. 

I loved this job at first, picking, packing, and shipping online orders. When it’s not the holiday season online orders are pretty slim, making it hard to be in a fulfillment position. After working there for nearly a year I gained no benefits or even seniority over other employees, making some days really hard and unclear on what my daily shift would be like. Often times two or three fulfillment associates would be scheduled for the same hours, meaning one person could be wandering around the store for their whole 8 hour shift trying to find products for orders that the store doesn’t even have. Many times I was pushed out of what I was doing (packing or shipping) when another associate came in, leaving me with no work to do which became very frustrating (this happened multiple times). Overall I liked worked for this company but after nearly a year of working for them, I felt like my efforts were unnoticed and I was constantly getting pushed around. If this job would’ve been more consistent I definitely would’ve stayed here much longer. 

I worked for the company for almost couple years , it was good in the beginning but the longer i stayed the more i saw that the management played a lot of favoritism. 
They expect you to do a 2/3 person job with little pay and no appreciation. The guidelines and rules don't apply to store and upper management. They do pretty much do whatever they want.They take extended lunches and leave early whenever its convenient for them. They are not forgiving or courteous with other employees if unexpected situation are to occur. 
If you didn't get new credit cards holders they would treat you poorly or just ignore you until you did so. 
Their "open door policy" is very one sided. If you have an issue they only cared about what your manager's perspective. 
This would be a good place if you were a total shark about getting credit cards, or a side job. Would not recommend full-time or moving up the job scale they will take full advantage of your flexibility.

- Read job descriptions carefully; they sound like full-time work, but they are not. They will not clarify it part-time, either. They expect you to be available full-time, including nights and weekends, but you only get 15-25 hours each week. The benefits will not be given as described. They will lie during the interviews. 
- I witnessed folks who had been capable and hardworking for over five years not being promoted, while persons who did not know how to lead being promoted. 
- Commission only runs with a $10 cash bonus each time, rather than salary-based. 
- The timetables were poorly organized and unfair.
 - No teamwork culture was trained or improved. 
- No training was provided, merely one to two days of shadowing. 
- Employees may be instructed to go home voluntarily by their manager or assistant manager. 
- Shifts are unpredictable and inconsistent; some weeks there were only two shifts, while some had four or five. Hours are annoyingly organized, such as with 4 hour shifts and 7 hour shifts. 
- Employee turnover is high due to management and culture. Managers lied. 


The job as a security ambassador is mostly greeting customers at the door as a deterrant to theft. While I get this and it is needed, when you are the only LP in the store, it is quickly realized you are more of a scarecrow. The thieves know this as well. When their is an active theft happening all you can do is watch. Getting involved and trying to stop the theft means putting yourself at risk since you are uniformed. Then their are the audits, which are pointless as it is just busy work - when you are not to be in the office anyways. This leads to next point - you cannot use cameras during a theft as it would mean leaving the front. So then you have to remember everything that happened - from standing in the front. 

The job though is extremely boring as most of the time you are standing at the front doing nothing but greeting customers. 

Advancing? only way to advance is to get noticed but that is hard to do unless you have a team that has your back.



Top Job Titles	Average Salary
Retail sales associate 4 salaries reported	$14.83 per hour
Cashier 3 salaries reported	$16.87 per hour
Fulfillment associate 1 salary reported	$14.80 per hour
Sales associate 3 salaries reported	$14.83 per hour
Customer service representative 1 salary reported	$14.80 per hour

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