technician

parking attendant

service advisor

salesperson

automotive technician

Norm Reeves Superstores

The staff is marvelous and an absolute joy to work with. its an older facility with a poor layout. Not conducive to volume business. 
A typical day started off checking email & voice mail for customer concerns. Then Honda IN for any Stop Sales or Bulletins. I then producing service reports for the GM and Fixed Ops director. After that its into the service drive to greet customers and observe service advisor interaction. Then it was out to the shop by 8:00- 8:30am to say good morning to the technicians. Then a quick walk of the service lot to see what cars are there and make sure there are no vehicles that need my personal attention. Back through the showroom to make sure all offices are open lights are on. Greet GM as he arrives and let him know of any issues. Walk the side lots and inspect for FOD and vehicles with issues. Back into parts department to check with parts managers regarding back orders or delays on parts effecting todays business. Once all that's been done its back into the service reception area to discuss any issues the advisors are having with the clientele. I then walk through the customer waiting area to greet anyone there and ask if they have any questions regarding there service today. As the day progress we check 10-2-4 to make sure customers have been provided estimates, been given a status call and are informed of what time they can pick up or if alternate transportation is needed. Most enjoyable part of my day was solving customer concerns and making them customers for life.

Your workday will consist of four jobs that are not yours. You will be expected to do more, and their preferred phrase is, “Act as if.” Management is disorganized, stumbling to find their way since it is no longer about what you know but who you know. The culture lacks integrity; people frequently lie, conceal their actions, and attribute blame to others. There is no accountability, and teamwork is virtually nonexistent. Unless everyone else compensates for everyone else’s shortcomings and there is no recognition, the most challenging aspect of the job is being overworked and underappreciated. The most enjoyable aspect is that they pay out your PTO when you leave and the people outside of management. If you are seeking a company that values you, this is not the place for you. They will go on to inform you that the 10-year tenure is extensive and that they are growing, all of which is a fabrication. Since the COVID-19 pandemic, none of the senior staff in ownership is present, and everyone is new and hired from outside. 

This is a great place to learn what you need to do for other employers. Once you feel like you have, leave. The Shop Forman sits at his desk all day, not training new technicians or providing tools to technicians. The Manager's main focus is to sell to the costumers. He continues to make very terrible changes to the shop and only sticks to them for about a few weeks. For those who worry about COVID, they do not do temperature checks on costumers and they rarely check Service Technicians and Advisors as well. The pay, which is $13 an hour, is VERY poor for the amount of work you do and the amount of cars you can do in a day. The boss once said that the knowledge you learn from working there is more than enough to compensate for the pay. If you believe you can move up from Quick Lube to Line (Master) Technician you will be disappointed. I give it a one because the experience is great and good for first time learners, but everything I listed, is the reason why it is this rating.

My typical work day was as follows clock in to work, put my name on the up list, go to my desk login in to higher gear, call all the customer I made contact with the previous, and after that do 20 cold calls. I learned how to buy a car well working there and how to negotiate with people, there was very little training on how to do the job. My managers were very negative in the way the approached the staff, and never really left the sales tower when you need help on a sale If the customers left then you'd get lectured. My co-work were awesome for the most part, they took time to teach me things I didn't know, and the made it a pleasant place to work. the hardest part of the job is closing the deal, people are always hesitant to spend that kind of money. The most enjoyable part of the job is making the sale, and making sure the customer is happy the car they purchased

This business office is full of drama, gossip, twists and turns, people turning on each other. Senior staff constantly picking on other women, plotting & gossiping, making the job more stressful than it already is.
Management is disorganized, doesn't know how to manage their own people, sleeps in their desks, will bring you down instead of up with zero accountability from them, will not back you for holding other departments accountable, will blame you for not meeting their deadlines.
Management will decimate you by hiring internally if you are not social with certain people. Some people are held to certain standards while others have more leniency, favoring the senior staff. The drama and stress is unbearable. Lack of training, low paid for the slew of tasks you have to do, no promotion within and chances are you'll stay at that desk you were hired for.

The name Norm Reeves would make it seem like the pay would be great. From my experience there, sales department was good and more relaxed, however, pay was minimal and everyone complained about high unreachable bonuses and deals being kicked back. Being in finance was the worst department to be at. The pay was very low, goals were completely unreachable, work life balance was non-existent. Constant rewrites  for deals that were rolled on APR that wasn’t approved. Sometimes deals had to be re done 3 or more times. Finance director lacked people skills & direction. Paychecks were always short due to deals being unwound or business office not processing them on time. Worst place I’ve been in for finance. I would not recommend anyone to work there. 

Meet and greet customer
Peform and complete a walk around on each guest vehicle.
(consist of any damage to vehicle, document mileage, write down guest concerns, check headlights and brake lights, measure tread on all four tires)
Provide guest with a written estimate on repairs needed.
Work with mechanics, part guys, and shop foreman to ensure needed repairs and parts availablilty.
Call guest with additional repairs needed and provide additional pricing.
Calling guest when vehicle is ready and arranging a time for pick up.
When guest arrived I would take payment and restate everything that was done and advised guest with a written estimate on future repairs needed.
Cashier experience.

I liked working there before the current management. Before the management really seemed to care about you and your advancement and you respected them in a way that made you want to do more unfortunately the chip shortages affected the car industry and the company let go of good management which they tend to do for managers that are more like robots. Working in a sales/ dealership environment is not rewarding that way. It’s important to work with people that feel like family and work with you to grow or else the long hours are just depressive. I wouldn’t go back unless new management was placed because at a dealership level they have good benefits.

I enjoyed many aspects of my time at norm reeves. However at my specific dealer, the service manager would disrespect his people with both tone and choice of words (cursing, yelling etc.). Overall the work environment was very cliquey, and at times toxic. In my specific experience, i chose to voice my concerns about the poor behavior and I then felt targeted until I chose to leave. Not a good place to look for a career in dealerships. I learned to be careful who you trust and mention anything to, from what I am to understand about that dealership a lot of your personal relationships with professionals play into your work environment.

As an express tech expect to be doing more then just oil changes and tire rotations, all while still getting paid only $17. Training is a hit or miss depending on which of the older express techs you get. I've seen some of these express techs do line tech jobs like axles, struts, rear shocks, valve adjustments, and variable valve timing solenoid on the V6s yet they still only get paid $17. Also expect to buy/bring your own tools, they provide only the bare minimum. IE just enough perform oil changes and tire rotations. All while service manager micromanages you from the moment you get the keys for the car to when you finish it. 

Top Job Titles	Average Salary
Technician 31 salaries reported	$23.34 per hour
Parking attendant 40 salaries reported	$17.17 per hour
Service advisor 23 salaries reported	$96,957 per year
Salesperson 52 salaries reported	$93,721 per year
Automotive technician 1 salary reported	$24.00 per hour

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