medical biller

North East Medical Services

Helping the underserved population is very rewarding. Nice and hard-working colleagues. 401K with 8% match. 5 CME days. Generous PTO the longer your work. Nice Christmas parties. Free parking available for physicians. Great Kaiser healthplan to you and the family though this may change.  Chinese New Year off. Med school loan repayment available.

Many lunch meetings that are unpaid unless you count the $10 lunch provided for you. Dental insurance is not the best. CME allowance cannot be spent on medical equipment. You have to pay $100 annually from your already meager CME allowance to have Up-to-date access. Paying for your boards and board maintenance fees also comes from CME allowance. Sick days come from your PTO. You must see a patient if they arrive within 30 minutes after their appointment time which can put you very behind. Rotating on-call schedule. In-person visits are only 15 minutes. You get 30 minutes if it’s a PE for age 55 and older. Consider yourself lucky if your 1PM patient after lunch is roomed by 1:20PM, even if it sets you behind. 

You may be forced to do night clinic or forced to work a time slot you don't want to do. You may also be forced to work at another site even if you were planning to work at another site. It is very unfortunate to often see the young providers leaving.

NEMS had humble beginnings that focused on good healthcare. In the past decade, they seem to prioritize obtaining more real estate. They even have properties that they rent out to other businesses despite being  a nonprofit organization. Patients are scheduled to see patients for a simple immunization when they can just be seen by a nurse, so you’re encouraged to dig around for an excuse to bill them. 

Since Covid19, NEMS admin has made some significant changes. Not only have they reduced holidays, stopped incentives and raises, but they're making us work longer hours with no increase in pay. Our schedule use to be 8:30 to 5PM. Now it’s 8-5 or 9-6 and you may not get to choose. This additional 30 minutes a day is likely a permanent fix. We have gone from 17-22 patients in person to booking 26-28 per day. No admin time for charting so many chart at lunch/after work. They do not allow providers do telelvisits from home. There's a strong Chinese culture to not speak up even when there are some questionable decisions made by upper management. Even when someone expresses a very reasonable opinion for better change, upper management always says they understand, but turn them down anyway. 


The managers at this company are questionable and seem to take advantage of the policy and just do whatever they want. I heard from current employees that a manager from the managed care team disappeared for 2 weeks without any notice during the PTO blackout period. This is a prime example of staff being overworked while managers just take credit and get paid to do nothing essentially. How is this creating a fair and happy environment for the rest of the staff? Some managers are not cut out to be managers. There was a lack of guidance from the manager and did not feel like my manager gave me opportunities for promotion. I did not feel heard as a worker here. Work is constantly dumped on the employees and not given credit. I think this company's motto is "do more with less" as in keep adding work to the current employees without hiring more workers to help. Some teams are severely understaffed and some people are underpaid for the work they do. A lot of my coworkers were disgruntled and seemed miserable. The more "senior" staff take advantage of the company and are given more opportunities such as taking PTO which is not fair to the rest of the employees at this company. There are also some questionable operations around the clinics. A lot of clinic staff are unhappy. Like many reviews have said, the company is number driven and does not care about patient care or customer service. They need to start training the senior staff. New employees are always scared of the senior staff cause they use fear to intimidate new employees. Employees are not encouraged to speak up or they will be targeted and let go by management. 

The first thing they did in pandemic was to lay off healthcare workers and cut off their medical insurance. Who would have thought a healthcare company doesn't even care about their staffs' health? (RED FLAG). 
I had to find out that I was furloughed from a colleague instead of my supervisor. My supervisor, the executives, or the HR team did not give us any plan on how to bring staffs back. They didn't care to keep you waiting or keep you in the dark. (POOR COMMUNICATION). Your supervisor will not care about your well being, either. The company only cares about how much money you can make for them. The supervisors only care about how much you will make him/her look good in front of other executives. Your supervisor will volunteer you for things that is not even in the job description to begin with. Your coworkers wouldn't care much about you either as long as you are the one dealing with difficult patients. Some coworkers would worry that you take the easy encounters and some coworkers want you to be around just so they can take vacations and have you clean their mess. Your supervisor would count how many times you go to bathroom in a day or micromanage you, and your colleagues would not hesitate to throw you under the bus when it's beneficial to them. (TOXIC CULTURE). To be honest, the medical/dental insurance or 401k they offer in the hiring package are not even worthy since the annual base is super low to begin with compared to other hospitals and clinics. (CHEAP CHEAP CHEAP). Save yourself from the headache. 

A typical day at work is highly stressful and micromanaged as you are constantly trying to meet deadlines as well as serving a high amount of customers due to doctors and admins double, triple, and sometimes quadruple book patients in order to meet organizational goals or in other words their quota to be able to qualify for their bonus. This causes the patients to not have enough time per visit and long wait times even if you check in early. This in turn causes the patients to take it out on staff and we are highly discouraged from submitting incident reports without approval from the supervisor first. During the pandemic the admin in charge of incident reports was let go, so I'm not totally sure where incident reports of mistreatment from customers against staff go now. Most people that I've worked with are very pleasant, but sometimes even the nicest people are pushed to the limit due to the stress. Going back to organizational goals. It is not service driven. It is number driven and if goals are not met. The organization as a whole gets punished through not receiving their end of year bonus check which in turn affects those who earn less. This is a big deal because I've talked to many staff members whom have to work an outside job on top of their current job in order to be able to earn enough to maintain their families. Keep in mind this is separate from the bonus executives and doctors do end up getting for "achieving" their goals. 

NEMS used to have a calmer, family-like atmosphere.  When the most recent CEO came abroad, there was a lot of emphasis on growing the company.  Growth is good, even for a non-profit such as NEMS, but there is so much emphasis on growth that it increases the stress levels for everybody at the organization, it makes for an unhealthy work environment.  NEMS' motto is "health care from the heart," but when your employees are put under so much pressure, it's difficult to deliver that to your patients.  Some times it feels like patients are just a dollar figure for us.  One doctor told me that working at NEMS is like working on a car that's being driven.  Also due to this emphasis on getting things done on very short schedules, corners are usually cut.  Even if you want to do things the proper way, you will not have the opportunity to do so.  If you try, you'll be behind their unrealistic timelines, which will make you look bad...and you'll be replaced.  Unsurprisingly, there is a high turn-over rate at NEMS, whether people are fired or quit.

Despite these shortcomings, NEMS does have great doctors and staff to work with.

With lots of complaints not being heard, little recognition at departmental level, and ineffectiveness of the staff engagement task-force, this marks a lower score.

Staffs at different departments are friendly but the when it comes to work, not everyone from all departments is willing to shoulder the responsibility and mutually share the organization goal to create a better working environment. 

NEMS is trying to maintain its leading position as a healthcare center in the community. Therefore, different levels of transformations have been implemented in order to bring about a better healthcare service/facility to the public. But many newly implemented policies are too quickly pushed to start without thorough considerations and communication to all levels of staffs, resulting lots of miscommunication, misunderstanding and extra work to staffs. 

With such a working environment which lacking inter-departmental communications, it discourages me to recommend friends/relatives to work at NEMS.

If you don’t want to have bouts of anxiety and feel extremely low about yourself, please don’t work here. The management has changed and there is no room for growth. Office politics at its peak. People will not bother to know you and you won’t fit in. They expect you to work over weekends as if it is your weekday and you won’t even be recognized for it. It is a norm to be insulted and demeaned for your hard work and they will make you feel like a fool. You will be expected to take up much more than you can handle and still would be shouted on and insulted pretty much every week. Even if you have all the symptoms of COVID, they would ask you to be physically present in the office, let alone let you be at peace when you are sick with high fever. There is very high levels of micromanagement and you’ll feel like a failure at the end of the day. No wonder new people are not joining this company and actually should not.
RUN away and don’t turn back!!

The management at North East Medical Services has a penchant for micromanaging every aspect of employees' work. The micromanagement not only impeded productivity but also created a toxic atmosphere that made it difficult to enjoy coming to work.

Additionally, the favoritism displayed by management was disheartening. It was clear that certain individuals were given preferential treatment, which created a sense of inequality and resentment among the rest of the team. Opportunities for growth and recognition seemed reserved for a select few, leaving the majority feeling undervalued and overlooked.

In conclusion, working at North East Medical Services was a regrettable experience that I would not wish upon anyone. The micromanagement and favoritism created a toxic work environment.

Someone in the reviews said it best, NEMS is not Service driven, it is numbers driven. It's sad that not much has changed since then. All the Doctors at NEMS are so friendly, but I can't say the same for some of the staff. It can be a very stressful place to work for.  Those that succeed cut corners, which sucks for the next person who has to fix and take the time to help the patient feel heard and cared for.  There's a lot of micromanaging and unprofessionalism.  It's easy to feel so small here and feel like you do not fit in. But with that said, there are really great people who work here who actually want to help their team succeed and are friendly and kind through and through. 

Assisting the underserved is very rewarding. It's a good place to learn a lot. The pay is decent since they announced wage increases. Good health benefits. Medical assistant carry a lot of responsibilities. Work hours fluctuate from 8-5pm or 9-6pm. You are required to work weekends and they force you to work at other sites. You don't get to choose. Be prepared for heavy workflow. Under staff with poor management leads to long wait times for patients. Management is overly demanding with little regards for the time it takes to complete task. Very fast paced and stressful. Much distrust among staff.  Sick leave and vacation comes from your PTO. Lots of gossip and drama. There's no job security. 

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