customer service representative

director of people & culture

security guard

personal assistant

intake specialist

North End Teleservices

What is the best part of working at the company?
The team I worked with was great. 

What is the most stressful part about working at the company?
In the time I was there we never had a clear definition of our duties.

What is the work environment and culture like at the company?
Each level of management was blaming the next for the lack of communication between departments and contract requirements

What is a typical day like for you at the company?
Check emails, discuss daily priorities with the team. Pull up all necessary programs for the day. Short team huddle that changed all the plans for the day. Probably another meeting. Then start on the new plan for the day. Then get told to work on the original plan

Its my own fault, because I should've listened to my gut and refused the position before I started. HR will lie and make false promises to get you in the door. You don't get benefits for the first 60 days and if its slow they will send you home early without pay and you don't have an option. Leads/Supervisor will tell you they're following up on something for you and you'll never hear back from them.  Certain Leads walk around with attitudes and should have never been put in any position of power because they don't know how to talk to people. There's even more but I don't feel like typing anymore.... When it comes to professionalism, this place is tied for the worst place I've ever worked for and I cannot wait to find a new job so I can leave this place in my rear view.

What is the best part of working at the company?
You learn more about data entry. 

What is the most stressful part about working at the company?
None stressing, a lot of calls come in. Some consumers are older and don't understand how or what they are asking bout insurance.

What is the work environment and culture like at the company?
A challenge for the mind, work environment is warming, if you can't understand or help the consumers theirs always a supervisor or your coworkers are there to help you.

What is a typical day like for you at the company?
Cheerful, relaxing, helping hand at hour's.

It is my first office job. I have advanced fairly quickly through hard work and the encouragement of my manager and supervisors. I enjoy most of my coworkers, which is partly why I stay, mostly because I have an eminence amount of respect for my manager. I have learned a lot because of all the line groups I have worked with. The best part of the job is being able to help people and teach them something that they can use to take care of their families. The hardest part can be some of the procedures and policies that are put in place.

Pay was good but don’t let that fool you. Extremely strict rules regarding phone usage and costs or jackets. They say keep them in locker but locker is too small. The communication between upper management is horrible and you can loose your job for false accusations from upper management. Job is not bad but environment is horrible and stressful. Many are being terminated for this and that and don’t know if you will be next. 

I serviced student loans, and it was very gratifying. I was good at it, and my customer satisfaction scores were high. I had a tremendous sense of purpose. 

Five months after working on a specific call line, I suddenly began receiving calls of a different sort for which I had not been adequately trained, and this caused immense stress. I asked for the necessary training and was told I could be given only 15 minutes of time. 

What is the best part of working at the company?
The programs they have are excellent 

What is the most stressful part about working at the company?
The management is very unhelpful and inconsiderate. The training is sub par at best 

What is the work environment and culture like at the company?
The environment is very caddy and the management acts like there better than the agents

What is a typical day like for you at the company?
Very easy but stressful if you need help because you won’t get it in a timely fashion

What is the best part of working at the company?
The associates and the environment makes me feel like it's a friendship/family oriented place to work

What is the most stressful part about working at the company?
Some of certain categories on the loans in the traing process

What is the work environment and culture like at the company?
Great vibes and wonderful customer service

What is a typical day like for you at the company?
Excellent, feeling motivated and ready for work

It’s a good company to work for very laid-back and relaxed it is a business casual environment except for on Fridays it’s casual Friday. The hours are good it’s all daytime hours and it’s only Monday through Friday job, the only thing that sucks about it is the contractor on can be terminated at any time and then you’re just out of a job and they don’t even give you a weeks notice or anything they just come and tell you to pack your things up because everybody on this line doesn’t have a job anymore.

Good people to work with, friendly environment. It's one big family. They are very understanding, knowing that I have a family and that things come up sometimes. As long as I give them notice, they are always ok with me needing to leave and come back. Management takes very good care of the employees. Location is close to my home, only thing I wish was different would be compensation. I would require a higher salary

Top Job Titles	Average Salary
Customer service representative 4 salaries reported	$21.10 per hour
Director of people & culture 2 salaries reported	$45,000 per year
Security guard 1 salary reported	$45,000 per year
Personal assistant 1 salary reported	$16.00 per hour
Intake specialist 1 salary reported	$15.00 per hour

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