registered nurse

patient services representative

nursing assistant

patient registrar

licensed practical nurse

North Kansas City Hospital

As a whole, NKCH is a great organization to work for.  Important benefits like health and dental are available after 30 days of employment for even the part time employees, which worked great for me while raising my children.  The flexibility was also a huge help as I worked a few different shifts over the years to accommodate the needs of my family.  They also provide fun employee gatherings (like an annual holiday feast and summer bbq), and have various sales (scrubs and vendors selling cookies, jewelry, etc) throughout the year, allowing you to buy items using payroll deduct.  The outpatient pharmacy is the latest, most wonderful asset, in that you can buy otc meds dirt cheap.  Parking is also easy and FREE.  My experience as a unit secretary has been a positive one (for the most part) for the last 20+ years, but that is mostly due to having great leadership.  Others have not been so fortunate as there are bad apple bosses, who have somehow been there forever.  But that is every organization right?  Communication between departments has always been a struggle and sometimes you are the last one to find out x, y and z has changed.  I have felt on occasion my role isn’t as important as others, that being a “secretary” is looked down upon by some people and they will attempt to treat you as such.  My bosses, thankfully, see my role as an integral part of our team and have zero tolerance for demeaning behavior.  But again…that depends on the floor you work on.   Responsibilities have diminished over the years as technology has advanced, and the job has become somewhat mundane and very repetitive.  This has led to higher than normal turnover and we are often short staffed.  You will get floated regularly even if hired on a specific floor, which can be frustrating if sent to a bad apple floor.  Even though secretaries are part of the nursing department, bonus shifts are rarely offered for us.  Its a hard pill to swallow when we’re just as short as rn’s and cna’s.  Minimum wage was given a generous boost to $15 per hour, which was great for some employees, however others that had been there ten years were now making the new minimum wage and their pay was hardly increased.  There are two opportunities for increases each year though; market and merit.  The raises are dismal but every cent helps.  If at the top of the pay scale, they do give you a nice bonus check that would be equal to your merit increase for the whole year.  Its not huge for my role, but its a nice chunk of change, and not something they have to do.  The health insurance is expensive for family coverage but for just yourself, not bad.  There is an option for a higher deductible plan so premiums are not as high.  I’ve enjoyed my time at NKCH overall and would recommend them for job seekers.  Most of the people there are fun, caring individuals and I’ve made life-long friends to which I’m grateful for.

Working at NKCH as an off-site scheduler is a fast-pace and demanding job. On an average day I received a variety of orders from 15 different doctors in which I had to call each of the patients health insurance and retrieve an authorization for required tests or retrieve No Prior-Authorization Required and document the contact information along with time & date. After I received the authorization I had to work with the patient to get the test/tests scheduled as fast as possible.
Going Over medical records to prove medical necessity so that a patient can have the test he or she needs is very fulfilling. When the patient is there to witness your efforts on this process they are very grateful and at that time it becomes self rewarding as well!
I was 2 months shy from being employed at NKCH for 5 years and I found the most difficult part to be the department supervisores. In the 5 said years our department went through 7 supervisors. Most had not spent the time to learn the differences from the off-site schedulers who retrieved Prior-Authorizations apart from the Department Schedulers who did not call on patients insurances and were more number driven yet both jobs were very demanding and meaningful. This was the problem for constant misdirection and confusion in our process for getting our patient scheduled. Our bosses were always confident in our work but also wanting to add things that did not flow with the timeframe we were given causing stress and confusion on a job that was well done.

My typical day at the job was setting up to clean dismisses all though out the hospital, basically where they need me.  I did not know that I sign up for this until I started to work on my own on the second shift of week 2 out of training.  I worked on the Mother/Baby unit of the hospital at times. There I took down newborn baby beds, clean them and put back together again. I complained of the chemical that they use to clean the newborn beds with, that the chemical, no matter how many gloves I use ate right through the gloves burning my hands, and when I complained, the Managers and Supervisors did not care. Till this day I have a scar from it, put the chemical made my hands stiff to the point I cannot bend my hands.  I complained again, everyone act like they did not care at all. I simply got tired of the whole thing because it seems that they where short staff, because I only got one break, and that was lunch.  I also feel that everyone should get two-15 minutes and 1-30 minutes lunch break, that means that in this department it should not be short staff at all.

I decided to depart with this company, one, because I feel it was not safe for me to work around chemicals, I needed protective gloves to use with it and second no breaks at all, An Three, Human Resources did not tell me that I will be doing dismisses through-out the building, so basically you really need to be fit to do this job, because you will doing a lot of walking pulling a cart, cleaning rooms

What is the best part of working at the company?
The particular clinic I was at nothing every one had an attitude and management looked the other way. Some of the medical assistants would clock in and out and pretend to work. 

What is the most stressful part about working at the company?
Everything you never know what you are walking into every day was some  disappointment. Management would change your schedule at the last minute. 

What is the work environment and culture like at the company?
Horrible every one talks behind your back and everyday there is some issue to deal with. Management looks the other way sweeps it underneath the rug. when you need managements help they are busy or makes you think they are too busy to help you! 

What is a typical day like for you at the company?
Come in and review where you will be working go to your area and start working with the doctor that management has assigned you to for that day. Typical 8 to 5 work scheduled or until the last patient has been seen by the Dr.

NKCH sells you this idea that we work together and that they are different than other hospitals. This could not be further from the truth. 

I worked in ES evenings which is mostly dismissals. It's very busy but totally doable work. My co-workers and Leads we great. However, the supervisors were the worst. They talk down to you as if you're a little child and will even yell at you. One never leaves the office but threatens how much trouble we will be in if he has to. The other will tear apart your clean room trying to find something wrong with it and when she can't, she gets upset and you have to fix the room back up. It's like she's angry you did a great job (makes no sense). There are no breaks except for lunch and they only give that to you because it's mandatory. They set up times when you go to lunch but will work you 1-2 hours past it but complain that you took it late. 

There's a reason Environmental Services is always short staffed and has such a high turnover rate here.

I was a PCT/CNA on the Orthopedics floor at NKCH. I found most of my coworkers to be petty, underhanded and scheming. I was called into management’s office multiple times because of things people had to say about me, as well as rumors that were started and things that never happened in the first place being reported as factual  I was often times backed into a corner by the director of nursing for this floor and often felt like I couldn’t say anything about my coworkers because they were all very friendly and unprofessional with the nurse manager. This floor felt catty, complicated, messy, and was a decent stepping stone at best. The only plus was self scheduling! Avoid this floor of the hospital  I am sure the others are fine though. I just never got the chance to transfer out.

INADEQUATE IN LEADERSHIP poor management you were  never keep in the loop on who would be absent or on vacation/PTO this location lacks communication skills. Overworked staff.

Good work days were hard to come by due to lack of communication to each other as a team. Current manager lacks management skills to discuss current issues in this office there is no team work environment. The hardest part of this job was the company suffers from very low employee morale. Needs to improve the employees morale.
 
There are great people who work here. There should be more acknowledgement and appreciation to those who are there doing their job. They all need positive acknowledgement.

What is the best part of working at the company?
My peers were the reason I stayed with Meritas.  

What is the most stressful part about working at the company?
Lack of benefits.  Senior leadership lacked was unwilling to listen to needed changes that were barriers to success.  There is no flexibility for leaders.  Very few opportunities for growth.  

What is the work environment and culture like at the company?
Moral is low.  You will work for little recognition. Work life balance is difficult.  

What is a typical day like for you at the company?
An uphill battle that involves manager trying to get physicians to come to work and see patients.  With unlimited PTO for physicians and no repercussions for constant call ins it it hard to be successful.  Physician behavior is awful in several practices.

A typical day at work is very satisfying knowing that you are helping the patients get well and making a difference. I have learn a bunch from NKCH I have grown up there and I have learned many skills and values from the hospital. The management is very professional. My co-workers are a joy to work with and I have made many friends there. The hardest part of my job is communication. Just in our department alone there is about 6-7 different areas that we have to keep everyone informed and sometimes that can be a challenge. The most enjoyable part of the job is knowing you are making a difference and helping people. This hospital has a great atmosphere and the workers there are always smiling and professional.

Bias, sabotage, unsupportive IT, and public disrespect define a toxic workplace where survival replaces growth. Dishonest management behavior further erodes trust and fairness, leaving employees to endure rather than thrive. Others are held accountable for other employees mistakes

Top Job Titles	Average Salary
Registered nurse 5 salaries reported	$38.60 per hour
Patient services representative 12 salaries reported	$17.47 per hour
Nursing assistant 3 salaries reported	$18.00 per hour
Patient registrar 2 salaries reported	$30.00 per hour
Licensed practical nurse 5 salaries reported	$22.56 per hour

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