patient services representative

admission representative

paramedic

ct technologist

registered nurse

Northfield Hospital & Clinics

There were some nice people there and staff were for the most part nice to each other, and were willing to answer questions for me as  a new employee. The pay and benefits are pretty good for a Security Officer. 

However, there are some severely unprofessional and unethical workplace practices going on there which I noticed as an experienced Security Officer and Firefighter-Emergency Medical Responder that have not been dealt with effectively at all, such as Health Insurance Portability and Accountability Act protected documents routinely left visible in publicly accessible areas, computers left logged into, doors left unlocked when they're required to be locked, and employees who have multiple medical and professional misconduct complaints against them, including a Medical Doctor who has refused to care for patients and has six complaints against him including from two Paramedics and refused even to tend to a Registered Nurse having a serious medical emergency on the Emergency Room floor. I also saw Nurses swearing at a patient in hearing range of other patients. 

The Security Department is dangerously underfunded and understaffed by any logical standard of math and there is at least one guard who has a large number of misconduct complaints against him as a former Police Officer working there. 

Given these issues, I can't in good conscience recommend working here to anyone who values their personal safety, having an organized workplace, or following professional rules and regulations. 

Typical day at work: arrive at main hospital building, put on uniform shirt and armored vest, get the briefing from previous shift guard(s), clock in, monitor CCTV cameras and alarm systems, monitor the Emergency Department, conduct specified number of interior and exterior patrols, assist Emergency Department staff with aggressive patients and visitors and basic requests for day to day assists, resolve and report safety hazards and maintenance issues, lock and unlock doors, control access to hospital, assist with incoming helicopter patient transports at helipad, alert Police and Fire Departments to emergencies, write Incident Reports and Daily Activity Logs, customer service, go home at end of shift. 

Hardest part of the job: the large number of workplace ethics and rules violations and the sense that management doesn't care to deal with them. 
Most enjoyable part of the job: working with and helping people. 

EMS crews are highly trained. Many of the crew members are good folks and good partners. EMS management is where the problem lies. It's more of a good ol boys club. The director has been there forever yet talks about how change is. One supervisor is arrogant and celf centered to the highest level I've ever seen. The other two supervisor's are good folks that came from the crew. EMS is a good place to work as long as you go to work, do your job, go to your trainings. Don't stand out. If there's a problem, try to solve it with your partners. If that doesn't work then go to management. Hospital management is too blind to the troubles in EMS. Great place to work if all you want to do is help people.  Good equipment, good training, some good crew members.

The Northfield clinic is very poorly managed and there is a lack of communication between departments and from supervisors to employees.  Supervisors give preferential treatment to their circle of friends.  You have to use 16 hours of your own PTO before you can utilize your sick bank.  The family health insurance is very expensive.  The pay is sub average to what you would get paid in Lakeville or Burnsville.  A lot of nurses and CMA's would put in a year of work to gain experience and then get a job in Burnsville paying $4-$5 an hour more.  And it very much lacked a team atmosphere.  There is a lot of frustration and unhappiness among coworkers.

I worked here for 6 years. In that time I really for the most part liked my job. My coworkers were wonderful and felt like family. It got busier the more years I worked there and needed help on my shift.
I was having personal and physical issues and was "let go" because of things I had NO business saying 
I totally understand. I wasn't a very nice person at the time. 
Lesson learned and moved on.
All in all, this was a pretty nice place to work. With the exception of the OB nurses at the time. Not sure if that has changed. 


What is the best part of working at the company?
The staff and management very much a team..

What is the most stressful part about working at the company?
On call. Called in often. Should have 24hr staffing. Would be easier on the day to day and save the facility money in the overall.

What is the work environment and culture like at the company?
Considerate, appreciative and friendly. 

What is a typical day like for you at the company?
Very busy. Scheduled patients as well as in patients, emergency and surgical procedures.

Northfield EMS is a great organization. They are far from a "good old boys club" as half the staff are women, including a female Supervisor and an Medical Director. I feel the management team works well and provides strong yet fair leadership skills. If you are poor at patient care and have terrible skills, then your career at Northfield EMS will short. If you come to work, do your very best, excel at providing superior patient care, you will have no worries as management will always have "your back."

I enjoyed my coworkers-loved the people I worked with. Management always seemed to be playing games though and it was impossible to get a straight answer from anyone. They would tell you one thing and then suddenly tell you the opposite with no explanation. They also prey on those with a conscious who don’t want to leave the unit short-staffed- to the point where I had a coworker who didn’t leave the hospital for three days straight. Like at all. For real she showered in the empty patient rooms and they offered her a free lunch as compensation.

I really like the community that this hospital is located in, the patients are just the sweetest and the workload is very different than a hospital in the cities. However, there's been no raises for years, and the pay is significantly lower than if I were to work somewhere else. The benefits also aren't the greatest. Overall it's a good job, but there's defiantly some quirks. 

Without question the best clinic you will find! Their philosophy is “do the next right thing” and it shows. Each person, patient and provider is treated with utmost respect. This clinic and it’s employees truly care for each patient that walks through the door and will go every extra mile to ensure you receive the very best care possible. Choosing to become apart of their staff is a choice you will never regret.

I had great respect for my supervisor and colleagues. I thoroughly enjoyed working there. My position was a part-time position. If it could have been a full-time position I would have stayed. I left only because I was offered a full-time position with another healthcare organization.

Top Job Titles	Average Salary
Patient services representative 31 salaries reported	$22.43 per hour
Admission representative 17 salaries reported	$22.45 per hour
Paramedic 8 salaries reported	$35.54 per hour
Ct technologist 21 salaries reported	$46.65 per hour
Registered nurse 24 salaries reported	$50.31 per hour

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