member services representative

senior teller

call center representative

business development representative

senior collector

Northrop Grumman Federal Credit Union

This credit union has proven the lack of company structure, infrequent raises, high workforce turnover, lack of respect and excessive workload. "Member service" is the one and only top priority to the company and it fails to value the worth of its employees - everyday the company was losing great employees due to its poor operations. You will constantly go through verbal abuse from the customers and other department employees. The credit union is consistently out of compliance including HR dept and upper management lets it go unnoticed. Computer systems and policies are really outdated which causes so many errors and slower productivity. You are pressured to carry a huge workload and held liable for job sharing without compensation. Favoritism is HUGE here and company directors are camera gurus! Don't let the name of the credit union sell you a dream, its a nightmare. If you care for your mental health, APPLY ELSEWHERE...this credit union has a low rating for a reason. 

This is the worst company I have ever worked for. Management is disorganized, unsupportive, and inconsistent. Expectations constantly change, communication is poor, and employees are blamed for leadership failures. There is favoritism, lack of accountability, and no real concern for employee well-being or work-life balance. The culture is stressful and toxic, and burnout is inevitable.

What It’s Like Working Here

Every day feels chaotic and reactive. There is no structure, no clear direction, and no support. Employees are expected to do more with less and are rarely recognized for their efforts. Raising concerns leads nowhere and often makes things worse.

Advice to Management

Fix leadership, listen to employees, and stop ignoring serious workplace issues.

Advice to Job Seekers

If you value stability, support, and a healthy work environment, look elsewhere.

Computer software and applications are faulty and employees are held liable for mistakes and slower productivity because of them. Upper management is unaware of terrible mid-managers. The hardest working employees aren’t recognized or compensated as they should be. They’re taken advantage of. Mediocre at best employees who are mid-managers favorites are promoted again and again. Gossip abounds. So many HR violations with staff knowing manager’s private employee matters. Job sharing is how many duties can an employee take on. Staffing is kept at a bare minimum because of job sharing logic. Benefits are unaffordable  for families. Work from home was abused and branch staff suffered. 

Pros:
The people you work with day-to-day are great, and the familiarity of the role itself can make the work manageable.

Cons:
There is a clear disconnect between what senior leadership expects from frontline leaders and what they demonstrate themselves. Leaders are expected to inspire and motivate their teams, yet there is little to no engagement, visibility, or support from VP-level and above. The culture is reactive, with a tendency toward finger-pointing instead of solutions. Guidance is minimal, and favoritism is noticeable, which can make staying motivated a challenge.

Advice to Management:
If you expect frontline leaders to be engaging and inspiring, that behavior needs to be modeled from the top. More transparency, involvement, and proactive support would go a long way.

What is the best part of working at the company?
Weekly pay , Weekends off , credit applications approved no matter what 

What is the most stressful part about working at the company?
leadership lacks to assist when being in the front line, leadership is very two face and more emotional focus than logical focus. Supervisor has only been there a year and still relies on notes. Avoid working for the Gardena Branch

What is a typical day like for you at the company?
A typical day at the Gardena Branch BUSY . Management is no help only if there is an escalation. Management is more for the people than the team itself. Good luck on asking for any type of help just rely on policy to back up your work. AVOID THIS BRANCH AT ALL COST MANAGEMENT IS A JOKE.

A typical day is well structured, job responsibilities are clearly defined but that doesn't mean it is without challenge. I've learned to adapt to new procedures and policies. Management does work hard to ensure daily operations are fulfilled. The workplace culture has changed so much over the years that you seem to interact (except via email) with only the staff in your group. The hardest part of the job was balancing the many responsibilities due to issues and concerns that were time consuming. The most enjoyable part of the job was recognition and self-satisfaction for completing tasks in a timely manner.

I've been here less than a year and I've already seen the culture shift. The focus on Learning and Development and employee recognition has been great. The employees are learning more and more about their roles and how to service the members with great member service. The employees going above and beyond for members are getting recognition and employees are feeling heard when they suggest something for improvements. 

What is the best part of working at the company?
There wasn't a best part. I don't think that there were anymore than 8 people a day that came into the branch. I sat in front of a computer for 2 and a half weeks when I received an email from the agency that NGFCU cancelled the contract. I probably should have seen it coming when I saw all of the emails come through about people who no longer worked for NGCFCU... and it was about 2 per day! 😬😱

What is the most stressful part about working at the company?
Keeping your sanity (very little interaction) and worrying about your employment future.

It is rare to work for a company that allows you to actually have a voice and be a part of change. NGFCU allows you to grow, learn and actually take your ideas to a reality.  They took extreme measures to ensure staff felt safe during COVID that no other CU did. 
Yes it is busy, yes there can be lots of chaos, yes there can be short staffing but even with those normal challenges you still feel appreciated and have work life balance.
If you are a motivated, enjoy being productive and a self starter who thrives on being able to learn and be a part of change this is the place for you. 


Higher execs and management are constantly watching employees on the cameras. It is way to micromanaged and feels as if we aren’t trusted. Upper management is in meetings ALL DAY - rarely available for help with member situations. Training is very brief. You are taught the extremes basics and left to figure everything else out on your own. When they say you need to be a self learner, they mean it. The health insurance is very expensive.

Top Job Titles	Average Salary
Member services representative 13 salaries reported	$25.47 per hour
Senior teller 6 salaries reported	$21.96 per hour
Call center representative 5 salaries reported	$25.51 per hour
Business development representative 2 salaries reported	$36.65 per hour
Senior collector 5 salaries reported	$27.35 per hour

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