compliance auditor

auditor

data entry clerk

claims processor

processor

Northwest Administrators

I knew something wasn't right about this company within my first few months of working here. Everything from the work I am doing to the policies and behavior of upper management is questionable. This company audits external employers who were basically trapped (and locked) into paying into this trust fund that pulls tricks here there - basically "hidden fees." I've had to bill other employers for a lot of money that they never legitimately would have known they had to pay, yet the company can get away with it. There have been a few other practices that made me raise an eyebrow, but of course I have no choice but to go with it if I want to keep my job.

Northwest Administrators hires people who they know cannot get jobs elsewhere, either due to no experience or lack of a degree (for some positions). Sadly, the company can take advantage of this by working their employees like horses and talking down on them. They can do whatever they want, because they know the employees are having a hard time getting another job. You're only an exception to this if you can get in good and become friends with the supervisors. 

The supervisors lack professional supervisory skills, and the upper management obviously doesn't mind that. I myself haven't had run-ins with the supervisors, simply because I've managed to stay under the radar. But I've witnessed the way they talk to other employees and the kind of work they dump on them with unrealistic deadlines. I've seen them fire employees, and all of us knew that it was really based off personal vendettas that the upper management had with that employee. The supervisor's behavior can get pretty repulsive, so it's no surprise as to why they are now experiencing low staff rates and extremely high turnover. They get very suspicious of employees who call off sick, because they know people are out interviewing for other jobs.

They sometimes hire new auditors through a staffing agency, because the company has a hard enough time recruiting candidates. If you are hired through the staffing agency, you must sign a year-long contract (you will have to pay a fee if you leave before a year). If you are a prospective employee considering this job, I would say be very careful. If you have other similar job offers, I would avoid this company and take another job. If you do not have any other offers, I guess you have little choice but be careful about accepting this job.

P.S. Be wary when reading positive reviews about this company on any website. I know two of the people who wrote some positive reviews, and they did so because the company made them.

Depending on the role your training in process can take a bit, once training is over if you do something wrong you advised to fix it, nothing about how to fix it or feedback even if you ask for it.  A lot of managers and supervisors have cycled through roles so they know the upper management in almost all of the departments so if you want to move up you have to suck up.  

If you want a consistent paycheck this is where to apply, once you are trained there are ample opportunities for overtime because of the lack of process improvement execution.  In Seattle there is limited parking- it is paid or on the street where you have to move your car every so often, you can be mid sentence with someone and they say I have to move my car.  

The health benefits are decent, if you are salaried you get sick days and options for flex days- I know that union folks may or may not get these options.

I don’t know much about the offsite offices- Mountlake Terrace or federal way but the parking is free there and the commute is less burdensome and the salaries employees still get their flex time options.  

A lot of people like to be right or put blame rather than caring about serving the needs of our clients, it is a customer service environment- there are not clearly defined values- for a company that’s been around its hard to understand how they’ve succeeded or will continue to with new technology- some systems still have windows 7.

They pride their leaders in attending situational leadership trainings but they rarely are present to be leaders.

For the rating, job security and advancement should not be in the same option.  Yes there is job security because management doesn’t improve processes-or prepare for when people go out of town or retire or quit or move on-  there is always work.  Advancement is another issue-  there are union positions and non union.  In any position they really don’t care about past experience- if you are in the union and meet the qualifications and pass the assessment you will get the bid for the job.  For non union positions you must suck up to the hiring manager, pass assessments, have informational interviews prior to an interview.  You get raises which is nice, but if you want to do more and are motivated and want to be challenged look elsewhere.  Dress code is not enforced as it should be, there isn’t accountability and during the snowpocalypse this year their policy is to not close the office... but are lenient on attendance.  

The imaging system is a joke- half the time it fails to load, there’s a lag between offices-  this place is run by people who’ve worked there their whole lives- have gone to online schools and think that they can improve and implement processes yet they have no data to show that the process has improved

You have to change your password every 90 or so days- it doesn’t sync with the credential manager so I would call help desk constantly until they would fix it-  they didn’t keep logs I said I have called so many times today and this interrupts my day-  it’s their job to make sure the credential manager is doing its job.

This company is old fashion, unorganized, upper management does not listen to its staff, poor morale, human resources micro manages everyone and the company does not care about its employees.  You would be upset to invest your time with this company and then find out years later that they really care nothing about you. They make up stories about employees who they let go, who leave on maternity leave, who go out on sick leave or take any time off that is not vacation.  This company forces people out of the door that they do not like and this has been going on for several years. Any past employee of this company can attest to this. If I could start all over again knowing what I know now about this company I would have not accepted a position with this company. If you are smart do not waste your time. They treat all there employees like bad with the exception of there very few favorites.  Look at Glassdoor reviews they are all true about this company. During interviews they will tell you its all wrong but that is a lie. This company is a fraud and they should be put out of business with there unlawful employment practices.

This is an entry level job catered towards recent college graduates. Almost everyone in my position was under 25 years old, and the majority of the department including managers had been at the company for less than a year. Turnover was very high among auditors and managers, and department supervisors were visibly stressed and overworked. This stress was passed down to auditors in the form of some pretty strong micromanagement. Something in the workflow just didn't click in my brain, and I felt there was no room for me to alter the process or get help as anyone who could help was already so stressed. It was very frustrating and demoralizing to feel like I was missing something that no one would explain and everyone else handled easily.
The pay and benefits were good for an entry-level office job, I learned a lot about office operations and procedures, and the 3-month paid training program I experienced was comprehensive (though I believe the training program has now been changed). If you are more able to adapt to the strict work procedures and isolated culture, this may be a better fit. A lot of my coworkers adapted and even thrived in this environment.

This company needs to be competitive with 2019. They offered 6 annual days ( 6 days of sick AND vacation) for union workers, and you can't be a minute late. If you are late just a few times you won't be promoted. I felt bad for people. This company doesn't understand that dedicated employees who do good work are better than requiring people to be in their seat at exactly 8am. Promptness is important, but so is flexibility, and most employers are more understanding.

I think some higher level staff may not be secure with their skills, and they aren't good leaders. Good managers realize that the accomplishments of one person reflect on the entire team, and can guide hard workers to even greater accomplishments. My management wasn't very progressive thinking in general. I was told that some basic industry best practices were "not how it's done there." (I understand that there are differences across companies, but I was told not to do phone interviews as a recruiter here. That's really a little insane.)

You deserve to be treated like an adult. You deserve the 2 weeks of vacation and 5 sick days you will get with other employers.  Keep looking.

The management there is absolutely horrible. I have worked in many call centers and this is the smallest but also the most petty. Everything from the air to how many times the window is open a day is controlled, they have even gone so far as to write up employees for STANDING!!! and it's ridiculous especially since the work itself is really easy. The union is supposed to protect you but because no one wants to step up and be a shop steward to managers take advantage of that. Anyone that they think is going to go to the union they try to make sure that they fire them before that takes place whether it's in probation or they just find a reason based on a false paper trail. If they made major changes to the management in the office I'm sure we'll make it brighter and a great place to work the pay is great the coworkers are great and it's in a great location. They've lost some really good employees simply because they can't see past their own ego.

In the beginning, my job was fairly good 
The initial training was sub par but when you have individuals training you that had never been a claims Processor, you reap what you sew..  Throughout the years, the micromanagement became ridiculous.  Even when we were working from home.  Sub par training was provided.   Even when you asked for help from the trainer, you were told they were too busy to provide help.  Procedures changed way too often in this dept.  The rules changed to suit any upper management at any time.  Not the worst job I have ever had. But this one ran a close second.  The pay was satisfactory but only because it was a union position.  Oh, the company has a separate set of rules for union workers as well.  Union workers are not treated well at this company.


One thing to know before taking a position with the Pasadena location is that parking is not paid for by the company, and the near $80 or $95 monthly fee for parking in the structure can be - if you choose this -  deducted from your pay. It is getting increasingly risky to forego this, as the surrounding streets are all paid parking spots and lots, and those that aren't, the Pasadena parking limitations are getting more and more strict.

Overall, the office culture is great. If someone is looking for a stable company to grow in, where there is an expected, stable pay coming in, opportunity to grow and move within the company, and FANTASTIC health benefits, this is the company for you. It is not very innovative and the interior is not a beautifully designed space like those of Typeform, TOMS or WeWork by any means, but it is a fun place to work the people are like a family, and there are FEMALE SUPERVISORS that are fantastic and supportive.

The type of work seems valuable when you start, but you quickly feel the lack of enjoyment and negative work culture here. A lot of times it feels like people aren't really getting anything done, and there's a lot of extra work to process in outdated systems. Workplace culture is non-existent; no one seems to care about anyone here, and most people run out the door when their shift is over. There's a serious lack of training and opportunities for advancement, and they have a very high turnover rate considering the job promises stability and longevity. The supervisor is unprofessional and demeaning towards employees he doesn't care for, while playing favoritism with the ones he does. Overall, this job works as a temporary position to gain some skills, but not worth the time playing "catch-up" to leftover work from previous employees and the toxic work environment. 

Top Job Titles	Average Salary
Compliance auditor 3 salaries reported	$25.40 per hour
Auditor 9 salaries reported	$36.12 per hour
Data entry clerk 6 salaries reported	$23.23 per hour
Claims processor 6 salaries reported	$29.09 per hour
Processor 1 salary reported	$29.47 per hour

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