security officer

patrol officer

dispatcher

armed security officer

fleet technician

Northwest Enforcement, Inc.

I've worked with NEI since 2018, and when looking through the reviews I definitely saw some issues that were present when I started. With that said, I consistently see change within the company and a lot of the changes have addressed many of these issues. 

I know that the management has gotten a lot better. About 1 1/2 years ago they recognized a need to add members to the management team in order to keep up with the rapid growth of the company. There were some things that definitely were not being done at that time, but since then they have added 9 new positions to help manage things and even out the workload so that no one drops the ball. This has helped fix a big gap in communication, and consistency within the team because the people that were added to the management now have very specific jobs. Before it seemed like only a few people were managing EVERYTHING, and everyone tried to do everything their own way which let to inconsistency. To address some of the big issues, they made sure they had a person dedicated to communicating with the team, a person for hiring, a person for quality control, a person dedicated to scheduling, etc. On top of that  7 of these 9 people started as on sites within the last 2-5 years, so there is absolutely upward growth in the company. 

When it comes to pay, I know that the starting wage for Onsite/CSA has gone up by $4/hr, since I started, and that goes for the patrol team as well. On top of that we get the opportunity to earn a raise once a quarter, and if you work hard you can easily earn those raises. (Note: by work hard I mean just do your job as the post orders and policy state you should, and be consistent).

As far as working extra goes, I can say it feels like a rollercoaster sometimes. Sometimes there's tons of OT that needs to be covered, because something crazy like COVID, fires, etc. popped up and times where there isn't any OT available unless someone calls out. It just varies based on what is happening in our area. 

When it comes to workplace culture, I can tell they're going for a "Family" culture. Which I actually enjoy because it's not the fake "we all love each other and everything is perfect in our family" culture. We have the family times where everyone is super nice, happy, and is having a great time which is great. But they also have the flip side of that, where maybe someone isn't happy, or someone made a mistake, and they try to figure out what is happening in order to fix the issue. They're very clear with what they expect and if you make a mistake, a lead will talk to you, listen to what you have to say about it, and then coach you based off of that. This is also something that management applies to themselves, if one of them do something that I think is incorrect, I can reach out to them or the person above them and talk about the issue. Which I haven't had much success with in other companies, but I've actually seen positive change come from these conversations, I even had a supervisor admit they were wrong, apologize to me after we talked, and then proved that they meant it, through their actions, in the months that followed.

I'm glad that I get to work at a company that is committed to changing/growing, because they recognize that they are not perfect, and while it may take a while to fix certain issues, you can tell they are dedicated to making the work environment better each day, which is more than I can say for any other place I've worked. 


My typical day included getting to my job site around 9 pm, walking around on foot with little to no human interaction for 8-12 hours, then going home to sleep during the day, during which I'd receive daily phone calls from the company to come work additional shifts. It actually got so bad that I'd put my phone on do not disturb any time I wasn't working.

There ins't a company culture to speak of. The management is severely unprepared for basic business practices, and basic business communication really doesn't exist. If I had to email anybody in admin or management about anything, I just came to expect I'd have to follow up with 2-3 additional emails just to get a reply. The communication issue doesn't improve between admin and dispatch, or admin to employees at large.

There are a few great people peppered within the mass of unhelpful ones. I encountered more than one dispatcher who actually took the time to develop me as an employee, albeit they were quick interactions because the company doesn't manage dispatchers well either, and they're severely overworked- most days, "dispatch" meant an officer who had to answer the dispatch line while also doing vehicle patrol- it's messed up.

If you sign on, you and you alone will be fully responsible for your development as an employee. The company doesn't provide supplemental training- at least none that I was informed about- and you're required to purchase a lot of your own equipment. You won't ever receive feedback- I asked many, many times, and it never went anywhere.

The benefits might as well not have existed. The health insurance quote was a joke- very expensive for minimal coverage. As for the 401(k), PTO, they don't start until you've been employed 12 months- which almost nobody stays that long.

In general, working security won't provide you with any quality of living. No matter how high you go in a company, you likely won't make a living wage, and working nights- well, it's called "Graveyard shift" for a reason. It will literally send you to an early grave- just Google shift work disorder. Add on to that the constant phone calls for additional shifts, and you're better off going elsewhere for employment.

I wasn’t with the company for too terribly long but I can say a few things about them. I was really excited to start working with them but quickly that faded. Some people there are great, other managers seemed to think too highly of themselves   They promote a really good work ethic and are strict about it but I actually liked that about them  However, with the pandemic, they responded horribly at least to me. My first official week working I received 40 hours but only worked 13, because the client no longer needed us after their first two days. Which I understand, however, after the pandemic started I only got 17 hours for two weeks. I agreed to work with them full time but apparently it was one sided. They said they were going to get a ton more clients and overtime but never saw any proof of that. They wanted me to be on call 24/7 but not tell me to be. Like okay....? They also don’t hire for their listed positions. I applied to one security position but was told I would do onsite but be promoted from within to that position. This made me very mad. I applied to a position that I wanted not to get click bated to another position via the interview and I wouldn’t have found out they were doing that if I didn’t ask a specific question about the other post. The other kicker is that they offered the position to two other people, one with experience and one with no experience but they told me they only hire within for that position. Just tell me you don’t want me there for whatever reason, can’t be lack of experience cause I have that. I also asked since I wasn’t receiving full time hours if I could pick up extra shifts at my second job and never replied to that but gave me a shift that I couldn’t do due to transportation. It’s a pandemic and I have bills to pay I’m not going to sit around and wait for an employer who clearly doesn’t care. They want communication but don’t give it in return.

At first when you go to the interview they paint the company as  professional and all inclusive and family friendly and flexible. This is all a lie.

Training first off is non-existent. They train you just enough to run their app they use to do DAR's on smartphones which barely work because of signal issues and officers breaking them. After that your supposed to just figure out your job. It got so bad where junior officers (non NCOs) would train the new guys so they wouldn't get in trouble.

Communication is also non-existent. They do not care what you think and if you try to say something against a supervisor your automatically put on the bad list and you might as well find another job if you end up there because they will try to fire you.

Also if you have an armed DPSST you have to pass their "internal qualification" to carry on patrol even if you meet the basic state requirement. It is the most ridiculous thing I've ever heard of and they will have you patrol the areas of the Portland Metro/Vancouver in areas where shootings have occurred unarmed. Lack of officer safety is strong here. They are more worried about their own pockets than you getting shot. I've been on the road personally when an officer got attacked. It does happen.

All the other former employees are correct about the VP. He is narcissistic and he does not care about your well being, safety, and your family. Can't get anymore clear than that.

I worked there for almost a year, just please don't waste your time even if your desperate. Look elsewhere.

be careful. I was with the company for 3 months in an administrative roll qualifying and hiring new candidates. Very unprofessional but I’ve learned that there is a market for people that enjoy that style. I would call the experience hostile and unorganized. My chosen executive leader was a hilariously poor communicator that seemed always on the verge of a tantrum. With an inability to hide their tone in conversation you will always know how they are “feeling”. Found exec team frequently laughing and gossiping about my perceived weaknesses. Not good. Also never gave me an opportunity to give feedback which is just an extension of the unprofessional atmosphere. I was released because I wasn’t a good team fit. The fit is unprofessional and unquestioning. Lol if you’re a security guard be careful. The business model extracts money from new applicants so there is no incentive to invest in HR. You will discover that their Facebook page is a smoke show of nepotism. What you don’t know is that you need to be a child of someone in the office for praise. Stay away from that office. If you’re a guard and your desperate, it works. In three months I hired 42 people for a company that currently has 112.

Worked with Northwest Enforcement for a number of years. I left the company to try to pursue an opportunity that could help better my family.   Unfortunately, it did not workout.

I reapplied at Northwest Enforcement, received an interview, and was even offered a position as a patrol officer.

Upon receiving this position I rejected other job opportunities believing that I would have a position with this company.

I was then called and informed that I was no longer an eligible applicant due to a meeting that resulted with upper management, primarily the VP.

The entire process should have been handled better.  Rather than give potential job seekers false hope, I highly recommend individuals seek other outfits.

This was unprofessional and completely unacceptable.  A regular bait and switch.

The compensation was decent and hours very good.

However, management was a different story. They put on a show acting like they care about the employee but that is false. It will become apparent very quickly they care very little. They well treat you well until you are no longer useful or make an innocent/minor mistake. Even if you own up and attempt to do better they will not give you any chance. They do not understand you are human. 

The vehicle patrol operation is also not ran very well or efficiently by management. Unrealistic expectations and extremely demanding. 

You’re better off looking elsewhere for a place that actually cares has and has decent management.  





I have applied to work for this company and all I got was  my time wasted and lied to (they need to make decisions at the end of each interview). They claim they have “ core values “ which they do but 2/5 of them they don’t follow through with which is communication and trust. Management doesn’t care how the company is ran because if they did they wouldn’t be worse then the larger companies and what I mean by worse is there communication isn’t there what so ever and they just look for a body to fill a shift they don’t care how you look how you act or even train you they just want someone to kiss there behind. The pay is okay it could be better for those who are overly qualified for there entry level job positions. 

I started full time, but had to move from my initial position and get another full time job. 

During my time there, I felt that they had the strongest management team I have seen in the security industry. Expectations on officers are tough, but fair. The teaching from the book The Art of Verbal Judo should be mandatory at every law enforcement agency and security company.


The company is driven by its patrol division, which is exemplary, but it has a growing on site presence. If you need security, you should be using them. If you are looking for a company with chances to grow in, this is a good one, especially if you are flexible with your schedule and have a clean driving record.

When i first started there they company was good at responding to the needs and issues of officers, about 3 months in that all stopped and you were on your own unless they wanted something from you or you were int the office click.
My post mate and I got blamed for trucks breaking down due to management ignoring maintenance reports in the system they created and NO regular maintenance of the truck until they were already broke down.
the CEO was never heard from and her husband the COO was Foul mouthed and are very unprofessional when it come to the company meetings. Curse words were used left and right and we were supposed to just let it go by, but if any employee talked like that there would be issues.

Top Job Titles	Average Salary
Security officer 14 salaries reported	$22.36 per hour
Patrol officer 3 salaries reported	$20.50 per hour
Dispatcher 14 salaries reported	$21.43 per hour
Armed security officer 5 salaries reported	$25.40 per hour
Fleet technician 3 salaries reported	$53,500 per year

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