auditor

service advocate

shipping and receiving clerk

Novitas Solutions

I have been working going on 2 years and I am a provider service advocate and my primary jobs is to handle inbound inquiries regarding Medicare claims and general questions 70% of these calls are from outsource overseas billing services that very difficult to communicate with but that isn't an issue I have worked in customer service since I was 17 years old and this job has absolutely destroyed what I considered customer service as they put demand on psa's that are not fair and the purpose of them having these standards is so they can keep there numbers up to renew contracts for the jurisdictions they offer service to and to win new contractas these are hundreds of millions of dollars contracts when you start out they do give you grace in which you are on a learning curve but even then it can still be difficult in the beginning but ultimately the stress that has developed from being on the phone and the pressure that they put on you to meet their demands can easily make someone feel of little value thery have the ways to try and damage control this by saying how important you are. they will promote how they promote  and hire different positions from within the company and you'll see constant openings. But you'll see nothing about the actual incentives or differences in salary. Or hourly rates. They will say things like great growth opportunity, but the goal is to get you to do something else that they need assistance with that and they don't have to go outside the company to hire you. You will have more work put on you more demands with very little to no incentive at all. I've recently was offered a promotion to PSA. 2. I had high hopes that there would be more of an incentive difference. Something I could justify the time, energy, and stress I've spent by committing myself to this job. I interviewed for the position and there was absolutely no talk or discussion. Nothing in the job post about what the incentives are or what the salary is only to come to find out that it's a dollar more which was offered to you from one of the recruiters  the thing is is that the turnover ratio is very high and the people that do stay which is a very small percentage usually will find themselves switching back and forth between many different things for the company's benefit and for the time I've been employed here I have been struggling to make my calls per hour and have found myself sacrificing customer service in order to do and has made me absolutely miserable I was promised a 6month 12 month and 18month bonus only to find out at 5 months there were conditions to it that were never discussed with employees and ended not getting any of it. This is my final straw. I have really tried to keep my hopes alive as my supervisor has been a blessing and the only reason I'm still here. I unfortunately turned down a job offer with Student loan company because I was hoping that my time here would work to my benefit and decided to stick it out

If u just need a job to pay bills & you need to work from home. That’s the perk. The company basically over fluffs how great they are. You could be doing a killer job, but they will always make you feel like your best is never good enough. They always talk about how much money they are saving but you will never see any of it in the so-called bonuses. Quality affects your bonuses…but the quality expects perfection with all that you have to learn in such a short period of time. There was a raise promised upon starting and bonuses every 6 months it was a lie to get folks in the doors. With all the turnover… eventually there will be a scraping of the bottom of the barrel because even when you’re on time every day and follow the rules, somehow you’re still never completely following the rules. This is the job you get just to pay the bills and if you need health insurance… NOT to feel like you can grow with them and feel accomplished. The quality Dept and supervisors will beat the Hope out of you. Although many folks have been with the company for over 5 years … I compare the company to a “narcissistic mate” - they make you feel like a princess at first and by the time they have had time to hook you and get in your head, you’re a 2 bit ho that fell off the back of the truck. One moment you’re told that you’re appreciated and the next minute you’re being told you’re not good enough. You could say it’s the individual that needs to change IF EVERYONE in the company didn’t look run down and tired also. PSL (paid sick leave) and PTO exist BUT they are used to control attendance. IF you DONT have either available in the event of regular health issues or children issues or anything that hits, you better hope it falls under short term disability or something bc you will get points for even pre-approved time and IF you didn’t have any psl or pto left in your bank. They accrue slowly so it never seems like it replenishes fast enough. So budget wisely or don’t have any chronic health issues & still have to work to support your family. That’s the gist. I WOULD NEVER STEER ANYONE AWAY FROM INCOME… but it always good to know true expectations which the company is NOT good on being transparent. Come in with that idea and make your money, learn a lot and pay your bills and always be saving and planning your next venture. 

A typical work day involves solving medical coders and billers problems with how and why Medicare processes their claims to either pay or deny.  This requiresusing governtment systems to interpret a large range of federal government regulations and explain them according to the way a customer had their claim processed.

The challenge is that there is no script involved. You have to anlayze very subtle details that can either take 5 minutes or perhaps 30 minutes to figure out complex cases.  Not only do you have to give very accurate answers, you also have to meet internal goals of reaching 11 calls or close to 11 calls per hour.  

The hardest part of the job is not always recieving the most up to date knowledge on policy changes or not recieving consistent problem solving solutions to common inquiries from our customer.  

My co-workers are very respectful to each other and we try to do the best we can to help each other out.

The most enjoyable part of my job is meeting the customer's need and overcoming personal challenges in understanding government healthcare regulations.

Management is generally helpful.  They don't impact my work to much because they seldomly meet with you to discuss your performance, which can be enlightening.

What I've learned is a greater understanding about Medicare, about how to multi task answering phone calls, sending emails, and analyzing medical policies which often involves interpreting medical codes making me more confident in pursuing other aspects of the healthcare industry

This was my first professional job out of college. When I first started I was very excited and eager to learn. After about a year and a half I was up for a promotion, I had checked all the boxes off and then some. I took on additional work and far surpassed my workload expectations helping my team meet their deadlines. It took another 6 months to be promoted though as senior leadership was finding ways to save on costs and all promotions were put on the back burner. I remained optimistic though. Finally the promotion came after 2 years and 2 months but it ended up only being a 1,000 bump due to my incentive payment after 6 months. Not only did the executives choose not to answer any of my questions but I was ignored by them as a lot of my teammates were. 

Soon after being promoted I learned that their promotional structure changed. Before promotions were handed out twice a year, now you can be promoted "any time." The thing is they placed caps on each team though so I was no longer able to be promoted on my current team. That meant there was no incentive taking on additional work or more challenging work yet I was expected to do so. 

The only good thing about this place was my direct manager and my teammates. We had a good bond and I knew my manager looked out for me and had my best interest. If it wasn't for him, I would have been gone long ago. I have since moved on to another MAC being NGS and I wish that this was the first place I started. If you are looking to get into this business, start there. They have better pay, benefits, work/life balance and most importantly a better work culture. 

When I started and hit the floor after the lengthy and much needed training program things were great and I was quickly rising to the top of production. Then all the changes came toward the beginning of the new year. New surveys and quality scores to hit. Basically everything a company does when they want to put a reason to termination. They claimed we were going to have an extra busy summer the previous year and then cut staff and put a hiring freeze on. Calls went from a decent time between to less than 30 seconds and the goals for call speed and such were raised. They literally did everything they could to push people out or just boot them out themselves. The CEO has quarterly meetings where he brags about his beach vacation while we all sit in our small apartments making a pitiful paycheck compared to the work being done. Employees are treated equally for the most part, even when it comes to raises. Say your stats are higher than everyone else, oh well you get the same pitiful raise as even the person with the lowest stats. The management team is a joke for the most part with the acceptation of an incredible training team. If the company could go back to the way things were running in the fall of 2023 then they would have one of the best records out there. Money is just too meaningful to the higher up's. Final tidbit, I did hear that the training program was shortened and if anything should have been lengthened.

The benefits and annual merit pays are good. Career advancement, professional development, and promotional opportunities are NOT part of the company culture. As someone mentioned,  it is "implied" that you work 45 hours per week even if salaried. Of course it is not "required" but just expect to be one of the ones cut if there is ever departmental layoffs in the pipes. Management is not transparent about anything related to job security and upcoming job eliminations. People tend to find out at the last minute during ad hoc meetings. As for job security, as long as the company wins the contracts, your job is pretty much secure. But just expect to be in a dead end career the entire duration of that 10 year contract. There will be no advancement or promotional opportunity. Promises are made to keep you there, but they never manifest into actual promotions. I worked within a department where there was apparent incompetence and team members literally dumped their off of on on others due to incompetence, or laziness. Pay is pretty decent, depending upon the role you are in, but definitely well below average that can be made for equal roles outside the federal sector. But once you come to the realization that you'll never get to advance, your career may already be severely behind industry standard to be able to compete. Stay for 1 - 1 .5 years for experience, but after that, run.

When you first start at the company, someone will show you how to handle SNF (nursing facility) tasks, and then you'll move on to hospitals, wage index, and other responsibilities. The initial training provided for the first few weeks is very basic. After that, you'll be assigned tasks that you have no prior knowledge of, and there will be no one available to help you—you’ll be left to figure things out on your own.

Imagine this scenario: You don’t know how to cook, and someone takes you to the kitchen and says they will teach you how to make eggs. They show you the plate, the pan, the oil, salt, and eggs—that’s the extent of the training. This is equivalent to the SNF training. Once you’ve learned how to cook an egg, you’re then expected to prepare 12 complex and unfamiliar dishes with no recipes or guidance. That’s how the transition to hospitals and other tasks is managed.

The workload is overwhelming, and you'll likely feel stressed and panicked due to the lack of support and adequate training. The company has a high turnover rate, is severely understaffed, and offers very low pay. The only positive aspect is the flexibility to work from home and set your own hours. However, the detrimental impact on your mental health makes this company a poor choice. I strongly recommend seeking employment elsewhere to avoid unnecessary stress and dissatisfaction.

PARD Auditors review Medicare Cost Report submissions by hospitals to Medicare. The PARD auditor is an entry level position that many people find is their first “real” job after graduation. As such, it is a great place for someone to start their career and build professional experience. The training program has been revamped over the past year and many of the other reviews below do not reflect that. Every new hire goes through a training program and is assigned a mentor, and then gets a new mentor when they transition out of the new hire team to their team. There is a lot to learn but the support to learn is there. The culture of the company has shifted to really support new hires and I can say in my position I nurture new hires to learn the position and feel ready to confront workload. This helps new hires succeed here at Novitas but also builds a strong foundation for their future career, wherever it is. That being said, the position attracts introverts and those types may have to overcome anxiety to reach out for help. Many of the poor reviews might come from auditors who didn’t reach out for help and let their work pile up until it was too late. I can say as a mentor, help is always available on work that is challenging, but taking the initiative to reach out might be required.

First and foremost like any job, this job isn’t for everyone. Some ppl catch on quicker than others but I like I tell Everyone once you got it you got it! The job is repetitive and there are SA’s on standby to assist you with your call. 

Just like all call centers, there is high turnover rates soooo.. yeah lol. I do agree, the pay could be a lot better but you get monthly incentives, bonuses, and you work from home!

The job isn’t stressful you talk to providers all day. The worst call you may get is “I’ve been billing for 13 yrs” and the ones who feel like they know it all. Keep in mind these are providers we are talking to so they still have to have some type of professionalism. 

The system tells you why their claim isn’t paying. Now rather you understand what it’s telling you could be the issue but again there are SA’s on standby as well as it’s ok to say you do not know something. Place a callback and move right along.

There are pros and cons to a lot of jobs but what I can Say is that the company praises you for your work you provide. Rather it’s an email, giving you snappy gifts, or just saying thank you. This honestly keeps me going because I feel Appreciated! 

Don’t get me wrong! I have My days when I’m on indeed looking, but overall, for 3 years I’ve been here and in my future I appreciate The longevity this job provides.

I worked as a Senior Claims Adjudicator for this atrocious company for a whopping 2 years before realizing I had sacrificed my youth for nothing. They took over the Medicare business from a superior company called Highmark in 2013.The only way to move up in this company is to be a slanderous backstabbing gossiper like most of their upper management. They only promote from within. Sure, that sounds good on paper...until you realize the same relics have been at the top switching titles to get a 10k+ bump in salary. Of course, the "peons" do most of the work as they're harassed on a daily basis to meet exorbitant standards that change on a whim. But the rewards are reduced benefits, higher health care premiums, a laughable wage and constant ridicule which makes it impossible to have a sense of self worth. Working for these people was by far the biggest mistake I've ever made in my entire life. Hopefully, they'll be dust in 3 years when they lose the Medicare fee for service contact.

Top Job Titles	Average Salary
Auditor 3 salaries reported	$44,033 per year
Service advocate 4 salaries reported	$16.25 per hour
Shipping and receiving clerk 1 salary reported	$19.33 per hour

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