customer service analyst

call center representative

desktop support technician

technical support specialist

support analyst

NuAxis Innovations

Typical Government contract company. This is not a compliment. They don't care about retaining staff. They couldn't be bothered to make perks even when pay is locked for government budget reasons. Me and my coworkers HSA were switched to a different company and we were in charge of the fund transfer ourselves. Small things like this were a nightmare. They lost management for the entire west coast after losing a few contracts even after winning others. Advancement opportunities like shadowing higher levels disappeared with it. They didn't stick up for employee friendly management and let all the management in region go including the one who hired me. They only care how they look to any clients, could care less about staff. Executives not caring about middle management who care about employees. The VP blamed covid for 2 years for pay freezes even though they were still winning other contracts because people still needed IT when working from home.

NuAxis is an excellent company to work for.  It has a very diverse management team.  The leadership is awesome.  They communicate things in a very clear and professional manner.  They respond to subordinates quickly.  The IT department responds to requests quickly.  I’ve never met my supervisor in person but I feel very comfortable speaking with him and I can always speak to him if I need to.  He’s very intelligent and has a great sense of humor.  NuAxis feels like family.  I plan on retiring here.  They are vet friendly.  The greatest asset is the feeling of equality and diversity coupled with equal pay for both men and women.  If you are offered a job with this company, you’ve struck gold.  I’m never leaving!  I love working here.  

I work for nuaxis under the National Park Service contract and while its pretty upbeat and quick paced they are very supportive of the everyday operations. I am a systems administrator and i work with different situations trying to figure out future problems and solve old ones. A day at work is dealing with 20 to 40 customers on any given day. I have learned patience and open communication within the department and with customers. The hardest part of the job is trying to stay on task to complete a issue without being interrupted by another situation that takes precedence. the most enjoyable is the people you form a bond with and work with daily.

In my experience, They are all about the contract the numbers. They do not seem to care about the employees besides doing the work. They underpay us as tier 2 compared to other jobs. But they want us to do tier 1 work and other things, which impacts our work we are doing. We get no compensation for that. They wont hire more workers for help, to save money. I have seen 11 people leave this company my year here. Management cant agree on how to direct us, constant work polices being changed all the time. They even deny us from having sick leave on our timesheets I had to speak with HR on getting information on this really bad. 

We were required to sign in on a sign-in sheet, saved to the network as well as on Skype for Business. Due to low ticket volume in my location, I would then log in to the phones. I would catch-up with email and any pending tickets I had then go Available on phone system. I might take 10-15 calls in a day.  I closed from 2-10 tickets a day. NuAxis paid for one of my certifications but I had to pay for the other.  I saw no advancement opportunities within the company.  Company did not back me up.

This is a pretty special place. I worked here for almost two years and it was a career highlight. The cool thing is that if you work at the HQ then there are around 25 people in the office and everybody knows everyone and looks out for everyone. Really nice mix of people. Management is super cool - it's largely  thanks to the president that there's such a good vibe there. At the end of the day is still government contracting and it's still tysons corner but given those limitations, i couldn't imagine a better place to work.

Extremely parochial, junior high level of management style. "Why are you in outbound calls for 2 minutes?" That kind of fun stuff.  If you are literally one second late from a break it's an attendance infraction.  Felt like I was in detention the whole time I worked there. They would push out software updates that would take hundreds of users out of commission, and then it was back to back calls the whole day, dealing with angry disgruntled users. Verbally abused by users, called a liar by my "manager" My favorite day was the day I left.

CTO and Director of Information and Security are not qualified for their positions. They care more about protecting their egos and the illusion of their own competence then they do about the company having good processes and procedures. They do not pay attention to the infrastructure in place and when there is an issue they look for someone to blame long before they look for a solution.

If you have to answer to the CTO or the Director of Information and Security then you should look for another job.

What is the best part of working at the company?
Very supportive to the employees 

What is the most stressful part about working at the company?
No stress it’s a great company 

What is the work environment and culture like at the company?
Work environment is like a family and the culture is professional and helpful 

What is a typical day like for you at the company?
Tickets and troubleshooting. Work keeps you busy

However, as a contracting company with the government, if the contract changes, there will be no warning about a layoff, it will just happen. No job security. There were some other jobs I was qualified for at NuAxis, but the pay was too low for me to consider that kind of change.

Top Job Titles	Average Salary
Customer service analyst 3 salaries reported	$45,000 per year
Call center representative 1 salary reported	$44,000 per year
Desktop support technician 2 salaries reported	$23.00 per hour
Technical support specialist 2 salaries reported	$52,000 per year
Support analyst 1 salary reported	$44,000 per year

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