terminal operator

terminal manager

technician

regional director

operations clerk

NuStar Energy

nustar linden management is unreliable, uneducated, harassing, bullying, career ruining, egotistical. management has threatened employees. discipline runs rampant for no reason. managers have given bad recommendations for former employees to potential new employers to keep them unemployed. management lies thru their teeth. plant manager accepts graft (paid for trips, dinners, "white envelopes") from contractors to guarantee they get the proposed jobs. nustar hr has been told numerous times of the situation and does nothing to fix the problem. you are forced to donate minimum 1% of your pay and only are a good employee if you donate 3%. hours are long. requested time off is rejected. forced to work anywhere from 2 to 4 weeks consecutive. supervisors are chastised by plant manager if they dont crack the whip on operators. worst place to work for. how they ever snowjobbed fortune magazine is beyond me. employees give good reviews to avoid management and corporate harassment.

Worked at NuStar Energy full-time for more than 8 years

Management requires all employees contribute to United Way. Employees are asked to work a minimum of 25 volunteer hours a year. Management is insular and reactionary. This is top-down management; the managers tell staff what to do. Its the job of the staff to make that happen with the resources at hand. Technical projects don't get planned, they are implemented. Budgets must be closed out at the end of each financial period. So managers get to count projects as "done" because they closed the project. High fives, promotions and bonuses for everyone who managed. Then the workers get to finish the project. There's no culture of accountability. The company does not learn from mistakes or reward good outcomes. No technical career path or training. Training and new equipment is expensive. Salary, bonus and merit increases don't keep up with the industry. NuStar is the home of the 1-2% raise. Stock options are a perk for upper management.

Nustar Energy as a company whole is phenomenal and has some of the best benefits I’ve ever had but with saying this I was extremely disappointed with my management at St James Terminal where I was employed. At first everything was great, everyone welcoming and family oriented but then months in, I noticed that operations management was a lead by fear type of management. I and others were bullied and ridiculed if we weren’t learning as fast as our lead saw fit. I can deal with ribbing and all but literal bullying I will not tolerate. A lot of co workers wouldn’t say anything because of fear of losing their job and that was and still is the mindset of operations management. If I would’ve been able to transfer to another site I do believe it would’ve been better but St James Terminal for Nustar is a hard pass. I was there 1 year and had to leave to get away from the toxic environment.

This is the most unorganized, ridiculous place to work. It's a joke. PPE has to be begged for. The lead operator is petty and condescending. Everything is "tomorrow" or "soon". When you can understand his broken English. Training department is laughable. Extreme favoritism towards contractors (which happen to be lead operators family) NO chance of advancing at this plant. Incidents go unreported. Strict dress code, tattoo policy. Management also strongly suggest you donate money to non profits even though you're working poor. And the volunteer hours are mandatory.. Contradicts itself, I know.

What is the best part of working at the company?
I was in the Permian field line locating and they left us alone to take care of the assets and it was a dream job 

What is the most stressful part about working at the company?
Having United Way taken out of our checks every pay day even if we disagreed with this contribution.  It was HIGHLY HIGHLY ENCOURAGED to participate even if you HIGHLY disliked doin this 

What is the work environment and culture like at the company?
Great and always taking care of their employees.  They took great care of me 

What is a typical day like for you at the company?
Go take care of 811 tickets and excavations

NuStar is still fairly new to the industry.  The company's core values come from the top leadership team.  The safety of employees is the top priority and discussed on a daily basis.

NuStar believes in giving back to the community from Coast to Coast.  Volunteerism, United Way and other charities / event are part of the every day business.

Compensations and Benefits are some of the best in the industry.

The company does seem to be struggling a bit with its sense of direction for the future.  There are some new faces on the upper management team while some have retired or moved on.

I would say that NuStar is very relaxed for the most part and you have freedom to do what you want within your job scope. However they also expect because it is so relaxed that they do not have to advance you or follow any set structure. We get about a 3% pay increase per year so you better get a good rate in the beginning or you’re getting about a 1-2 dollar raise per year. They do not have a set structure for pay raises or advancements so even though there is a progression plan, your managers will most likely give you the run around. 

If you’re the right color, you will be making more and get more chances for advancement then others. Benefits were ok, but pay for most was not very great at all. Management will micromanage almost every aspect of the terminal. No structure whatsoever. People of a certain color tend to leap frog others with more experience and knowledge in terms of pay and advancement of positions. You will be forced to donate to charity no ifs ands or buts.

I would absolutely recommend NuStar to friends and others looking for employment.  The atmosphere is nearly stress free and the people here make it fun to work here. There is for advancement and training is always available. The NuStar culture is my first corporate experience in many years and I was not sure how i was going to adjust coming from Seagate and LSI. But the people here made the transition easy and fun.

My coworkers are great and the actual job is fairly laid back and easy to do. However, there is no progression timeline or any way to advance. After you realize this, management finds ways to intimidate you and make your work life miserable until you ultimately quit.

Also they have a grooming and dress code policy that is very relaxed until HR or management decides to enforce it and then you are wrote up. Most management has no idea what the guys under them are actually supposed to do. 

Top Job Titles	Average Salary
Terminal operator 9 salaries reported	$28.69 per hour
Terminal manager 1 salary reported	$164,600 per year
Technician 1 salary reported	$38.37 per hour
Regional director 1 salary reported	$225,300 per year
Operations clerk 1 salary reported	$27.80 per hour

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