teller

financial consultant

call center representative

Nusenda Credit Union

Nusenda pays very well, which makes it hard to leave and find anything else that pays comparable. It’s a very hard place to work for, however, because the communication is so bad. Just a few examples: they changed the name from New Mexico educators federal credit union to Nusenda credit union overnight for our members and only let the employees know three weeks in advance of the name change. Last year they chose to switch credit card companies without properly informing the members and it resulted in tons of members being reported late to the credit bureau because their payments were not arriving at the correct place. New Mexico just had a two week reset for a stay at home order and Nusenda chose to stay open during that time and instead the week after, when the state reopened... in the middle of the week, Nusenda chose to close giving our members and employees less than 24 hours notice that our lobbies were going to be closing. This results in making your job harder because a Nusenda consistently upsets members and if you are a member facing role you have to deal with it. In the many years I have been with Nusenda I have also seen countless times a billboard advertisement or heard something on the radio that as an employee I was not even aware that was going on or that the company was doing. It’s hard to work for a company that lacks communication because it  interferes with your happiness and work life balance and interferes with us looking competent to our members. On top of this if you are a financial consultant or any member service role, you will feel like you are constantly walking on eggshells. You can never work hard enough, nothing is ever enough, and the inter-department communication is awful. If you reach out to other departments many times they are not willing to help. I have always believed this is due to the lack of communication and the departments not understanding what each other does. Member serving roles are always encouraged to shadow non member serving departments but never vice versa, so many non member facing departments  don’t seem to be fully familiar with the other roles and what all we deal with and have to do. It’s just an all over frustrating place to work but they keep you here because they pay so well

The training department at Nusenda Credit Union is incredible and during your first few months you'll be given rose tinted glasses. After a few months getting adjusted to your position, you start to see the cracks and the longer you take to leave the company, the harder it gets. Nusenda Credit Union gives feedback to its employees in a very specific way. You'll hear "Good job, but what can you do better next time?" so often that anytime you expect to meet with management, prepare to either put on a fake face and reluctantly agree to their "feedback" or respectfully disagree and have a notation on your file stating that you're not receptive to "constructive criticism". Additionally, all member facing positions are overworked and under appreciated by both management and members resulting in a very difficult and depressing work environment. Members are typically upset at situations that you have no control over, and despite showing empathy their frustration is often justified. Call Center seems desensitized to angry members to the point that members are given blatantly false or vague information leaving them to turn their anger on Financial Consultants and Tellers. 

Despite all of this, Nusenda Credit Union offers competitive pay and benefits. You have the potential to transfer to almost any department if you're willing to invest enough time and put on a fake face long enough. Ideally, work to move into a non-member or management position so you'll enjoy what you do 40 hours a week.

Overall, management is oblivious to the extent of harm their style of coaching does to an already overworked team. Members are valued over employees, and perfection is a requirement.

NMEFCU is a great place to work that offers a great overall compensation/benefits package. Management and coworkers were also enjoyable to work with. One thing I will criticize the company for is that they advertise career advancement opportunities but hire externally for jobs that could be easily filled by internal applicants that want to move up in the company. So if you have aspirations of moving up within the credit union, you're in for an unpleasant surprise. If you do not have prior experience in the field/department you're trying to get into, completely forget about it. 

Also be prepared to work almost every Saturday. I didn't mind it so much since they give you a day off during the week. But it was extremely difficult to meet my 40 hours each week. You would have to cut your lunches to 30mins and even 15 mins if you wanted to make sure you had a full 80 hour paycheck. 

One thing I really liked about the credit union is that we worked as a team. We didn't have individual sales goals but overall credit union goals we had to meet each month. You don't feel forced each day to make sure you've met your numbers and have to worry about losing your job if you didn't. The credit union teaches you to offer products and services that will benefit the member and not because you have to but because you honestly think it will benefit their financial situation.

The branches were very busy I've never seen a bank or credit union so busy on a consistent basis. The financial consultants were overwhelmed, not trained properly, and often felt over pressured and undervalued. They had expectations of the branches to make certain goals were met but the financial consultants were not paid for those expectations. Consistent micromanaging expectations which literally made all employees feel under pressure and again undervalued in an attempt to keep up with the expectations. Annual surveys on the credit union management and the branch were provided to all employees with expectations for all employees to take the surveys leaving them feeling very under pressure scared to say the wrong thing in fear that they would be found out it was them and lose their job. Senior leadership consistently let you know that you weren't meeting expectations and needed to work harder, then the next time they met with you it would be a whole different conversation then it would go back to the same conversation. It was required that nobody does anything perfect or up to expectations and they literally had to find something wrong which made no sense.  There is no meaningful or true praise. 

Nusenda Credit Union is pretty on the outside but ugly and unprofessional on the inside. Executives are judgmental, inauthentic, and spiteful. The new executive leadership has zero direction which has resulted in high turnover and the loss of many great employees. They constantly change job descriptions to get people either into or out of positions depending on your reputation. Employees are overworked and under appreciated. Appearance is everything and if you don’t fall in line then they force you out. Member’s are often paid out when a complaint is filed to prevent them from going to social media about anything. Leadership allows members to treat employees however they see fit and rather lose an employee than member. 
Management is taught to never give employees positive feedback without pointing out an area of opportunity as well. This can be discouraging since it’s often perceived as “never good enough”. 
Knowing what happens behind the scenes and how people are treated I would not recommend this place to work. 

When first hired, I was so excited and ready to work. The moment I met one leader that all changed. While managers support not only the team but members, you are called or chatted (Teams) by senior management several times per day and if you don't stop what you are doing, and respond, they become upset. There is no work-life balance. If an employee makes an error, it is required to discipline them in a rather strict manner which makes them very uncomfortable and scared to make errors feeling they will be fired. Yes, coaching is important, but not to this extent. A certain Senior AVP, now VP has out of the park expectations, and it is very hard, or they are incapable of praise. (Balanced feedback). Additionally, extreme cases of favoritism are consistently displayed by this person which is truly unfortunate, unfair and a violation. If you bring this to their attention, they become hostile, turning the table back to you making it seem it is your fault or part of their coaching. 

Place is good, but not the best as they claim to be, sometimes you had to work all weekend with no days off, your family wasn’t a concern to them. They have the power to look at your account if they suspect of anything “shady”, you get in trouble by going negative in your account because “you have to hold the standards”. Management is not so great, I was promised this and that but since I’m not a “kissass” I never got that. Also, if you addressed your concerns about employees work or their mess ups that you always had to clean up  that never got addressed or documented however they will give that person a raise. Some management was so unprofessional making dirty jokes, making comments about fellow employees, and comparing female body parts. If you addressed anything to HR they’ll turn a blind eye, or sometimes it was a “sucks to suck” attitude, which is baffling they are there to protect you but I guess not at Nusenda. Lastly if you’re harassed by a member it’s easier to lose an employee rather than replace a member. Talk about “big bank services”.

A Typical day at work was waking in the morning, suit and tie, breakfast and on to help others with their money. I learned how members can react to different situations and how to handle them. I learned to offer sales opportunities in a bigger crowd. I learned a better way of approachment so I could make those sales. I learned a great deal  of customer service to add on what I had before. My co-workers were friendly and capable of helping eachother when needed. The hardest part of the job was on a busy day to stay at a calm pace when millions of eyes it seemed like were waiting on you. Yet, I managed to stay focused in times like that as well. The most enjoyable part was getting refferals from others saying I did a great job and my manager complimenting me on the job.

What is the best part of working at the company?
This company is at a high for discrimination, retaliation and nepotism. If you are not a corporate robot, Leadership will push you out by any means necessary.  At this organization, it’s about who you know and not the skills and work ethic you provide. I was there for over five years, and I was very relieved to finally leave because the toxic environment became too much. 

What is the most stressful part about working at the company?
Senior leader ship, and HR leadership

What is the work environment and culture like at the company?
Rigid, overwhelming, and demanding

What is a typical day like for you at the company?
Typically, this organization is always understaffed, so expect to be doing two or three jobs at one time while meeting every deadline, assignment, and event. Expect to work long hours and weekends.

Every day you must help the CU members with the transactions they need, while being able to benefit them with a product or service they could use. Since you need to be able to benefit them, you need to know the products themselves, which means you are constantly learning. If you are lucky enough to get a good team around you, they will have your back and will be willing to help you as if you are family. The managers will also be helpful, if you are lucky enough to be put at a slower branch, because they will focus on you moving up within the company. The hardest part would be trying to move up if you are unfortunate to get placed at a busier branch.

Top Job Titles	Average Salary
Teller 4 salaries reported	$16.00 per hour
Financial consultant 4 salaries reported	$22.06 per hour
Call center representative 3 salaries reported	$17.50 per hour

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