front desk agent

personal trainer

team supervisor

janitor

fitness director

O2 Fitness Clubs

The best part about working at O2 was definitely the relationships — with members, clients, and the other trainers. That sense of community is what kept me there as long as I was.

That said, just know going in that corporate doesn’t really prioritize individual trainers. It can feel like you’re just another number. If your goal is to build a long-term client base and really invest in those relationships, this may not be the ideal place. As you move up and get promoted, you do get paid more per session — but that also means charging your clients more. At some point, I was told I had to increase my clients’ rates or hand them off to other trainers, and if I couldn’t do that, I’d be demoted. That kind of info isn’t exactly spelled out clearly when you’re going through the promotion process.

On the positive side, the managers I had were amazing. Even with the limitations they faced from higher up, they did little things that really made a difference — like buying break room supplies and small equipment out of their own pockets. But if you’re just starting out, be prepared: the first 3–5 months can be really rough financially.

Also, it helps if you’re close with the right people. I did notice some favoritism among trainers — some folks got away with bending rules while others were held to stricter standards. 

Lastly, be ready to handle complaints on your own. Corporate tends to drag their feet on repairs or maintenance — think broken equipment, holes in the walls, or no AC during the summer — until enough members start complaining directly to them.

Overall, there are definitely some good people here, but there are also some structural issues you should be aware of going in. Hope this helps someone make an informed decision.

You will be expected to jump when summoned or face termination. The owner expects his employees to live, eat, sleep and breathe O2 but shows no appreciation when you do. Although the many of the co-workers I had were the best in the business, the lack of respect, concern, compassion and professionalism of the executive management was disturbing and made it very difficult to feel like part of something. All the tools needed (marketing, promotions, events etc) are made available to sales managers but the goals and expectations can be unreasonable and unattainable. There is no value placed on loyalty, hard work or dedication. The attitude of everyone being replaceable is prevalent throughout the organization. It's all about the new membership, existing members do not have much value. Once your contract is signed, your opinion des not hold much water. It is unfortunate because the clubs are beautiful and the middle management and line staff are the best in the business. Executive management needs to realize what they have. If you are looking for a company where you can "put down roots" and grow, this is not the company for you. The turnover rate is outrageous, worse than any I have ever seen before.

Our in-club team was the best! Upper leadership…another story. Really poor communication all around. Great mission but does not have the corp team to carry out, nor willing to pay to attain/keep the ones who could. Always dangling a carrot with more $ and opportunity. In troubleshooting why something wasn’t working, found out several times it was bc of an outstanding bill unpaid with a vendor - back to poor communication. Really unprofessional communication from upper leadership surrounding past employees. The turnover is so high with both trainers and lower leadership, that there is room to move up fairly often, just wouldn’t expect to be there for long and you have to be willing to sell your soul to get there. People do not matter here, bottom dollar is the only concern. It’s a constant ask to do more with less. To some degree, thought this was just the cost of doing business in a sales role…I was wrong. Landing a different sales role with a great company and with leadership that cares…really put into perspective the level of toxicity at O2. 

It's a gym job. There's not much to it. Managers are different. Mine did make me work since he wanted to have better numbers, and he got stuck with probably the worst of the gym branches. So I make phone calls to prospects, members and expired members. Since this is all during Covid, I have to make sure everyone has their masks up, and sometimes disinfect the place. Also, usually only one person is on per shift so I can get bored, but before they were trying to make budget, it was more fun. My in-gym management is fun, kind and helpful. Overhead management is okay, and like any gym, shady. Contracts and poorly connected systems, checks instead of direct deposit, poor documentation of interactions with members and emailing to confirm things. But I suppose that is standard practice. 
There are commission bonuses, but since we're a slow gym + covid, it's basically hourly, but it's picking up. 

When I started off, there seemed to be ample amount of room to grow as a trainer and later on opportunity in leadership. The in club team I started with were incredibly supportive and great to grow with. As were the clients that I worked for. Even the upper executive leadership seemed invested. In the beginning I was invested and excited to grow with the O2 Company long term. However, when I stepped into managing a club the training and support was lack luster. 

This company expanded way too quickly and lacks quality care for their employees in leadership. They say they care, their actions are otherwise. They are trying to change so much too quickly and don’t have the proper mechanisms in place to onboard and retain their employees. It’s a typical corporate franchise box gym, with great amenities. Great place to begin as a trainer. But stay in your lane. You’ll make money as a trainer. Not at all in management. 

What is the best part of working at the company?
The best part of working with O2 is the relationships I built and the continuing education I received from co-workers and members in more than just wellness.

What is the most stressful part about working at the company?
The most stressful part of working for O2 Fitness is when collecting overdue payments. Many customers feel as they are friends, so it can make for an uncomfortable experience. 

What is the work environment and culture like at the company?
The work environment at O2 can be fast paced or slow depending on the day and time. It’s totally customer experience driven. 

What is a typical day like for you at the company?
A typical day for all employees on a typical day includes greeting members or guests, keeping stations clean and sanitized, computer work, reception work and conflict resolution.

Personal Training is done best by those who genuinely care for their clients and their well-being. The manifestation and growth of that care along with the knowledge of skills to be better at the job is very much so a company climate concern. O2 in my time there was plagued with employee turn over and desperation-hiring of mid-level management that 9 out of 10 times had zero leadership skills. 
You also have to have no social life if you want to make a decent living as a trainer here due to the subpar pay scale. It's good experience as an entry-level trainer due to the volume of clients you can get and learn the basics of the industry though that. But long term, not so much.

I Enjoyed the many years I worked there because of the group of people I surrounded myself with.
The members are phenomenal and make you feel very special; as well as other instructors.
Most of the co-workers are knowledgeable but management is very lacking; lazy, and leaves a lot of work to be done by everyone else while they enjoy lots of time out of the office.
Hardest part of the job:  it is very SALE Oriented and if you do not have sales experience or comfortable with making sales this will not be a great position for you; they will give you very conflicting examples and tutorials on how to sell depending on which "manager" you are speaking too
Most Enjoyable part:  MEMBER EXPERIENCE

Upper management has no regard for their lower-level managers or hourly workers. Decisions are made without considering how they affect the people actually doing the work, leaving staff feeling overlooked, undervalued, and expendable. This disregard has created a culture where morale continues to decline and trust in leadership is steadily eroded.

The lack of respect and support not only hurts employees but also undermines productivity and the long-term success of the organization. A company cannot thrive when its leadership dismisses the voices of those on the front lines, and the failure to recognize this reality makes the workplace toxic and unsustainable.

I loved working at O2 friendly center. They were a nice first time job. The managers at the club were great, but the people in corporate are awful. They do not care about employees, they cut hours, and they do not listen to us. They are only focused on money (they will not give any type of refund whatsoever). I worked at the company for 8 months, and at the 8 month mark, my manager and supervisor put in a request to corporate for a $1 an hour raise. I was working 35 hours a week as “part time”. They just said no. They are absolutely ridiculous and selfish. However, again, I want to express how awesome middle management is. 

Top Job Titles	Average Salary
Front desk agent 45 salaries reported	$13.27 per hour
Personal trainer 36 salaries reported	$36.00 per hour
Team supervisor 8 salaries reported	$20.77 per hour
Janitor 6 salaries reported	$14.00 per hour
Fitness director 1 salary reported	$70,000 per year

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