technician

field coordinator

associate

market manager

account executive

OPENLANE

The automated scheduling system has been flawed since it's launch, but we were told to let it work out the kinks.  That's been almost 1 year now, and we still have the same problems...multiple inspectors assigned to the same dealership's, inspectors being assigned to drive across town to cover and area of inspectors live in, lots of backtracking and wasted trips due to the scheduling program.

As an inspector, the bulk of your pay is going to come from commissions, for the inspections you complete.  Before this STARS program, I would go to local dealership's, and inspect 4-8 cars during one trip.  Now I may get 1-3 per trip, and have to make multiple trips throughout the week to that same location.  Or, the best part is the scheduling system will send 2-3 of us to the same dealership, at the same time, to do the amount of work 1 of us can do, which is causing us to lose out on making more money via commissions.  Plus this makes us look foolish to the people who manage these dealership's, but management doesn't care about that.  Depending on your area, you will be lucky to see your regional manager once a year.  Mine works from home, and we live in the same state, and I see him about once a year.  Kind of hard to be an effective manager via phone calls and emails.

So, if you want a job that requires a lot of driving of your personal vehicle, this is for you.  If you would like to hear your complaints and ideas for improvement get brushed off, this job is for you.  And if you really love to receive emails about how great the company is doing financially, and reading about how much money the company is making, while making less money than you were before, this is the perfect job for you.

If the scheduling system makes a mistake, it's not a problem.  If you make a mistake, or change your route to a more efficient one, be prepared to explain yourself.  You'll be told to follow the route as assigned, even if that includes back tracking, taking routes that are heavily congested, or going to dealership's before they are even open.  

And good luck trying to get additional inspections added to your schedule, if you happen to finish early.  You must send an email to person x, who then forwards it to person y, who then may or may not respond in a timely manor, and if you are lucky, you may get 1-2 more added. If the automated scheduling system adds inspections to you, they may not even be close to where you currently are, and if you don't drive that hour+, be prepared to explain yourself as to why you didn't go.

We received an email a few months back stating that executive management staff within the company were going to make phone calls to those of us in the field, to get our feedback.  I never received a call, and none of other people on my team did either.  Our team must not be important, or maybe they don't want to hear all of the complaints from our team.

Don't waste your time applying.  I'm leaving the company once details are finalized with the new company.  Good luck to those who are going to stay.

Call Center with open floor plan. Extremely high turnover rate from management on down, can be noisy environment, everyone works on a designated team but you will still be graded on your individual performance. Favoritism, personal feelings and 'who you know' play a large part in advancement opportunities. You are expected to mingle with and get to know members from other teams but at the same time your call level and call times are micromanaged. So you are also expected to be near your desk to answer every phone call, every time which can be almost impossible when needing to leave your desk to ask another team member or someone on another team for needed information. So manangers worked their way up and are great in their job, some just walked into the position and regardless to how long they've been there they still know less than the new-hires.

Be warned: You will be working with everyone from high school degrees to current college students to college drop-outs from all age ranges. Education, professionalism, and basic work ethic are all over the place in this company. Many people ignore their phones or turn the ringer off so calls roll over to the wrong place often, callers are kept on extended holds or transferred all over the place which makes many of them irate! You will be cursed out, screamed at, insulted, blamed, and expect at least one report from either a client who you could not help, a customer who you barely spoke to, or a repo agent who expects you to do something you can't.

FYI:
-training = 1 day of someone telling you EVERYTHING all at once
-Most people are hired through Temp Agencies
-Most Pay starts at $11 for temps, $2 raise when you become permanent 
-You must work the day before AND the day after a holiday to get holiday pay. 
-There is no such thing as 'unpaid' days off 
-mandatory overtime can be as much is 50 hours a week
- holidays always mean mandatory overtime
-coming in early will not mean you can leave early 
-you must work 40 hours or more per work week to get overtime pay

TradeRev is a fantastic company that I have had the honor of working with from day one.  We have grown from a single market startup to being purchased by one of the two largest automotive wholesale companies in the world.  

During my time with TradeRev, I have learned the importance of flexibility.  Since we were a startup company, we each had to take on a myriad of roles daily ranging from sales to software engineer to manager and everything in between.   

Currently we are rapidly expanding with Market Managers in nearly every major market in 2/3 of the country.   My daily responsibilities range from managing a team of 30 Market Managers' (and growing every month!)  daily activities, assisting with the signing and development of their major accounts, utilizing my background in IT do assist with various technical issues, running near-daily webinars to introduce our various  new features to clients, riding with new team members to assist them with their sales techniques and anything else I can do to make my team and my company the success I know it will become.

The most enjoyable part of my job is working with my new team members and training them on how to best way to launch their markets and to best sell our products benefits to their customers.  The hardest part is controlling the growth of our company.  Over expansion too quickly can become mis-managed and lead to unserviced clients.  A lack of speedy growth, however,  can allow for competition to catch up and gain a foothold in what is quickly becoming a very crowded market, with new companies trying to mimic our feature set, marketing and even our design.

I love my company, those I work with and for, and think we have one of the most original and long-needed products to come along in a very long time.

Been working at this place for 2 years.  The people I work next to are great but the people who work around us really suck.  It seems like the lazy people get all the promotions and the hard working people quit because of it.  Instead of management lighting a fire under the lazy persons butt, they just give the workload to the other people and if they cant perform, they get in trouble instead of the slacker.  A lot of shaddy, lying, back stabbing goes on here and after 2 years of dealing with this garbage, I'm ready to move on.  The pay stinks and last year everyone besides the managers got a 2 percent raise.  Do the math, it doesn't even cover cost of living expenses. If you want a promotion, good luck because 9 times out of 10 they hire outside people and bring them in instead of giving the promotion to someone whos put in the time and effort to get it.  If your too good at your job, they do everything they can to keep you there. The training is a joke, they give you a computer and let you figure it out on your own.  The general manager at the Grimes location is a great guy but clueless about the people who work under him and the bs "work" they provide.  Little does he know they just hurt the company more than help it and get paid huge to do little.  KAR does these, so called, pride audits.  Basically someone whos never done your job and has no clue how the auction works grades you on your performance, its stupid.  If you want a career, look somewhere else but if you just need a job until you find something better then apply. The one upside to being a CR writer aka. vehicle inspector is you learn a lot about cars and the knowledge you gain you can take with you anywhere.  Again, this place is a great stepping stone into the world but not career material.

Security guard will be told $10.00 to $13.00 an hour based on experience,  actual $12.00 or under. Very high turn over and most of the time under staffed for the duties covered. 
Great benefits from day one, and HR is top notch. Use the position to get into other areas. 
Unless it changes there is not a ranking system or advancement in security. 
The GM will want you to know who he is but he will  not try to get to know the guards. 
Other employees are quick to tell you how to do your job who are not in security. Stand your ground.
The manager is likeable, but has too many people and divisions under him.
Most customers are great but by design the Plainfield location has weak customer service.  Your rules and tasks will change often depending on the crisis of the day or buddy of the top manager.
Since you are security you usually work  an 8 hour shift, so sneak in a break or meal when you can. Other employees get breaks and non paid meal times. 
You do not wear a uniform which can be nice but unless you are manning a gate most people and employees will not know that you are security 
For the most part you are gate keepers tracking people and vehicles entering and exiting the auction. On auction days you can be active all day. When staffing is low you will be active with little or no offers of assistance.
Like several employers now a days they don't like to see down time. You will likely be ordered to absorb other duties not thought to be security with no added pay. 
In the next few months things are changing.  Maybe better. Got my doubts. 
Be prepared to be subjected to the elements. 
Every month you will review safety videos. 
Hey Carmel. Most places use ice melt. How many employees and customers fell on untreated surfaces reported or not. No effort was made in Plainfield to treat icy lots, walls or roads, save a buck.

At AFC you are essentially an account manager, receptionist, investigator, with some risk management thrown in, too. As you can imagine, that is a lot of weight to hold on your shoulders especially for a measly starting pay of 32k a year. 

The written policies and procedures have much more gray area than any company really should have. They expect you to use your better judgement and "risk hunting" skills (that you learned watching horribly made training videos on a computer). However, if they decided they do not like your judgment then the write-ups will begin. Sometimes it only takes one write-up for them to terminate an employee. 

Management at the particular branch I worked at was horrendous. They gave bogus write-ups, some of which they completely made up, others they left out pertinent information regarding a specific situation. HR is a joke and completely in on all of it. If you attempt to reach out to them they will still notify management who will then tell you that you aren't a team player. 

Management there are complete bullies and have zero respect for their employees. If there is no paper trail of the most basic employee/management interaction, they will use that to their advantage for more disciplinary action as there was no real "proof" that management was aware of the situation.

I don't mind having to go the extra mile to cover my own and only communicate via email however I feel like I am not valued at this company if my own management will throw it's employees under the bus at the drop of a hat.

There is no integrity in this company. None.

The only enjoyable part of the job was the relationship created between the employees and the regulars.

I contracted with this company for nearly three years and consistently ranked as one of their top performers earning bonuses almost every month. My inspections took around 10-15 minutes per vehicle. I received monthly bonuses almost without fail, which reflected the quality and consistency of my work.

With that being said, the overall experience had its challenges. Work availability, especially in areas like Arkansas, can be inconsistent, particularly after the company began losing dealership contracts. Some weeks I earned $300, other weeks over $1,500, depending on dealer volume. There’s no guaranteed income, and you’re expected to drive to locations that may not have any work, with mileage only reimbursed if it exceeds 80 miles in a day, making fuel and travel costs your own responsibility. 

The most disappointing part was how things ended. Despite my long tenure and outstanding performance, I was removed from the platform without any explanation or transparency. When I asked for details, I was denied access to the information used against me.

If you’re considering this opportunity, understand that you’re a contractor in the truest sense, expendable at any time, no matter your track record. It’s a decent short-term gig, but not something to rely on for long-term security.

It has been an adventure and I am grateful for what I’ve learned and experienced.

Started out with the company 4 years ago after my current company was bought out by Kar. The first year was great, was finally happy and was able to support my family and have security. I was working long days and covering a multi state area performing Automotive inspections. I had plenty of opportunity to make great money. I was just under 80k for the year. Things after that went down hill fast, I maintained the same amount of work but the pay structure dropped. I dropped down to just under 50k a year and have been there since. The company is more concerned about the stock holders and buying new companies, then the employees that helped get them there.  The job itself was easy if you know vehicles and how to handle a computer. In my time with KAr only met two other employees. Meetings are very rare and it's over the phone. The bosses and office staff are changed every 6 months to a year. So if you don't like the boss, no need to worry they dont stay long. If you get injured at work or outside you better plan to be harrassed to go back even if you are not medically cleared. Expect alot of job postings from this company. All show no go! 

The vehicle reimbursement program is horrible as well. They expect you to drive a car under two years old and put 40 to 80k miles on a year. But they will give you 400 a month to cover it. oh that covers gas and insurance. And you better have the best coverage. Don't be late paying it either! 

The inspection equipment is nice but plan on the software always being down. You can spend 3 hours a week on tech support.

In one word I can say that leadership is pacing in this company. Management furloughed tons of employees in April of 2020. Then hired people back on only to fire them again. There have been a total of 8 CONFIRMED CASES in this office already. They continue to have employees come into the office on top of that. I am truly disappointed in managements capabilities to creat a safe non toxic work environment. Management in KAR Global is one that is full of favoritism and bias opinions of employees. They are so hyper focused on mistakes and accidents that aren’t seeing what their employees are going through. HR doesn’t even take the things that happen to employees. I have personally witnessed at least 5 people break down in tears over poor management and blameless accusations of “hostility” as they call it. Despite the fact that some of the employees are nice people; the ones in control, and oversight are part of the problem. KAR Global needs to do a full on restructuring Of this business because this company has lost control of its subsidiaries along with management. So on that note. I say it’s been one crazy ride working here and I appreciate the kind coworkers, and probably won’t miss any of the management at this company. So long!

Typical day; start your phone, punch in , get you schedule downloaded (both on your phone & G1/tablet), go out and follow the schedule, possibly call lessees if you have to, inspect cars & complete dealer floor plan audits. This was an awesome job up until about 5 months ago when they introduced their new routing/scheduling system , STARS. STARS is one of the most inefficient systems you will use & there is no accountability . They used to use a call center , while flawed, you could still reach out to someone if there were issues a and get response/change. The other issue with stars is that they want you to follow their route, no exceptions, even when it tells you to go to dealer A, then to dealer B, then back to A, which in the past , would never happen. If you listen to the RMs, they tell you it's all about the SLA being due, but that would mean it's scheduling the SLA until the last minute it's due, right ? The RM I had talked in circles and the policy he would tell you one day, would be different the next. Before STARS, we could make our own hours, you could knock out all the cars in your area quickly and make some decent money. I went from driving about 1500-1700 miles a month before STARS to over 2000 a month with STARS . They do have an awesome benefits package and do pay mileage/ vehicle reimbursement .   It was interesting watching the culture change once STARS was introduced to corporate taking the side of STARS and not listening at all to the FRs anymore.

Top Job Titles	Average Salary
Technician 4 salaries reported	$19.13 per hour
Field coordinator 30 salaries reported	$28.02 per hour
Associate 8 salaries reported	$24.50 per hour
Market manager 17 salaries reported	$73,000 per year
Account executive 13 salaries reported	$67,692 per year

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