armed security officer

security officer

security guard

security specialist

front desk agent

OPS Security Group

Please understand that those five star reviews are written by managers and contradict the reviews written by actually employees. At least be subtle about padding your company rating.

Work is available at OPS if you want it. They have openings for event staff and always need on call workers to fill in for site staff allowing for a flexible schedule.  The problem is most adults do not have that flexibility and prefer something stable. OPS does not have enough work sites to accommodate its growing workforce. Having a full time schedule at one site is almost impossible.
Most of the people OPS hires should not have made it pass the interview process and Im being generous. If you know someone in the management you are guaranteed a job regardless of qualifications. This is the fault of the hiring managers, staffing positions they've never worked or have knowledge of.

OPS has some decent people in it, at the top and at the entry level, but the biggest problem with OPS is highly incompetent management and extremely poor communication. OPS could be the exceptional company they like to pretend they are if they held their poor account managers accountable, especially one portly one in particular. One or two of their account managers are good but the rest are incompetent buffoons who really do not deserve the position at all, leading to chaotic management at the worker level. Some of their workers are quite bad and do not belong there, but many are good workers. Another big problem with OPS is politics and kissing the right butts there. You can be a poor employee but unfireable if you know the right people, or a great employee like I was, but always held under scrutiny and to higher standards if an account manager doesn't like you. OPS has a lot it needs to improve upon, and the biggest problem are it's terrible account managers and lack of clear communication from them.

What is the best part of working at the company?
They foster a supportive work environment where employees feel valued and respected, they also invest in their employees by offering continuous learning and development opportunities.

They show they care by offering generous benefits such as health insurance, and paid time off.

.The company's transparent communication and commitment to feedback build trust and respect.


What is the most stressful part about working at the company?
I don't find the job stressful.

What is the work environment and culture like at the company?
Empowering and Growth-Oriented: An  growth-oriented culture provides employees with the tools, resources, and freedom to develop skills and contribute fully.

What is a typical day like for you at the company?
Customer service oriented security. I work in a busy location so I consistently interact with people every day. I am also in charge of handling packages this includes inventory and notifying client package arrived.

Management sucks. Payroll sucks. I get my checks bi-weekly on Thursday and one week recently ADP was down so I have to go to the main office for my check. HR sucks and you’re told one thing at training, once you get to the actual site it’s entirely different. The lady at the front desk in the main office always has an attitude or gets smart for no reason. On call is terrible there’s never relief to relieve you since they can never find no one to come relieve you off your post. They’ll ask you if you could stay past your time for relief to show up. Starting rate is usually 12 an hour depending on your site. Oh and you can forget about yearly raises you won’t be seeing them. And make sure you’re not a i9 worker if you’re are you will be paying back taxes. If you switch to W2 from i9. They won’t tell you but you will have to resubmit your direct deposit information again.  Which takes two pay cycles. No one should be at this job for more than 3 months this company will make you miserable. All you are to management is a body at a post.

Management is pure clownery. Very few account managers know what they're doing or how to talk to employees working under them. A few in particular resort to condescension, constantly talking down to their employees with the attitude that you are disposable at any point. While this is true, it's not even possible to get fired from this company. Show up late to work all the time to relieve someone. They literally don't care. The only person who cares is the person who doesn't get to leave on time. Absolutely no progressive disciplinary action except a verbal slap on the wrist if anything at all.

Constantly hiring even though they don't have the contracts available to give work out to the employees they already have.

Hr Department lacks common sense mainly because they have never been in a military/security environment. they hire individuals for management positions that don't care to help other employees out, and have a grandiose narcissistic mental disability, and they lack communication skills, and have no idea how to run a security company. The gear that was issued was cheap no-name airsoft quality. but you do get a uniform allowance once a year after you you have been there for 90 days. you collect no sick leave, only PTO after 90 days which is about 2 hours per week, which is pretty much worthless because it won't get approved because they have low maning.

Management has no problem relieving you from shifts without notifying you. I had a full weeks of work taken off my schedule because I had to call out for a close family friend passing away. Apparently management is okay with disrupting someone’s livelihood and income because of someone close to them dying.

Supervisors and management also have zero accountability for their actions. They can do whatever they want without being held responsible.

Site supervisors and site managers also allow their employees to be walked all over. You’re truly on your own when you work with OPS. Don’t expect anyone to have your back while working. Only work here if you plan on working here temporarily.

OPS Security is an awesome place to work. I have worked for a few security companies in the past. OPS blows them away with how they treat employees with the benefits and training. Overtime is available if you want it but it isn't jammed down your throat. They take care of your uniforms and give you top quality equipment. There is a very throurough training cycle that makes sure you know your job and gives you the tools to do what is expected. The manager for Pittsburgh is great and he always makes sure everything is running smooth and takes care of concerns. The founder of the company came to visit us too. Highly Reccomend!!

Office management left something to be desired. Some management personnel with little to no field experience whatsoever, outside of occasionally covering a shift for which no other officers were available to cover, known to occasionally resort to bullying field officers into covering shifts on other sites, at their own expenses to meet site uniform requirements. Seemed constantly short-staffed of reliable field officers.
Pay was acceptable at start, saw no raises after two years, officers moved from site-to-site too often to remain at a post long enough for actual rank or pay advancement within company. Though not impossible, advancement seemed largely to be on a who-you-know/well-liked basis.

Hailing worked with the company for almost three years I would have to say that it has simply grown too quickly. As new contracts are constantly sought management is increasingly out of touch with existing sites. Management has become filled with people of questionable competence at all levels and everyone has come to suffer the consequences. There are very bright and driven people at the company, as well as really great opportunities for advancement, but the company has a long way to go towards meeting the standards of quality and professionalism it strives for.

Top Job Titles	Average Salary
Armed security officer 76 salaries reported	$24.32 per hour
Security officer 60 salaries reported	$21.13 per hour
Security guard 6 salaries reported	$18.75 per hour
Security specialist 26 salaries reported	$17.52 per hour
Front desk agent 22 salaries reported	$17.58 per hour

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