retail sales associate

sales representative

wireless manager

mobile expert

team leader

OSL Retail Services Inc

The concept is a good idea. A third party vendor servicing Walmart and trying to solve the issue of their lack of postpaid sales.

They service several  carriers, so you have plenty of opportunities to be creative in the sales department and find solutions to your customers needs. Prices are great because you’re in Walmart.

Before I get into OSL specifically; please understand you will be working in Walmart, and dealing with Walmart’s clientele. Not only is the customer base difficult in some stores, but they have very outdated software and hardware for working with cellular devices. Simple processes can require you to jump through hoops, and there can be tension with Walmart leadership(also a lot of Walmart leadership is not trained in OSL services, which creates a whole other issue if you’re not on with a Team Leader; or someone with adequate experience). So you will be primarily working with economically challenged clientele, incompetent Walmart management, and terrible tech to try and sell phones with.

I will leave this disclaimer as well: if you have prior  sales experience, You are going to be vastly underpaid, unless you Exceed your sales goals by a very high margin and are in a very busy area. The starting rate is abysmal, especially considering there’s no paid time off for mobile experts, and their sick time policy is disgustingly strict considering we are going through covid. Unless this is a first job, or you don’t care about lack of benefits, this is probably not the job for you.

Setting those issues aside, they have extensive training with OSL before you start selling. You will learn a lot, and if you are into tech it’ll be a fun way to learn about mobile devices.

Higher ups who run trainings are great! If only that positive energy was instilled in the DM team(I heard there were amazing DMs in other districts, unfortunately ours was not appropriate in how he would regard employees, and was the main reason I left. You cannot repeatedly disrespect the people in your stores trying to make sales. You are supposed to be an example; someone everyone can learn and grow from. A DM disrespecting his team is shameful)

If you are self disciplined, you will excel. Be aware though, due to OSL underpaying MEs, it will be hard to get individuals in that care about thier job, and they have no issues having others cover the load of these MEs. If you care at all about your job, you will take on responsibilities that are above what you should be taking on. This crosses the line between feeling like a confidence boost, and feeling like being blatantly taken advantage of.

Sales goals and district communications are done through group chats; which is fun only when you have constructive individuals in the chat, otherwise it can be an unneeded source of stress and anxiety; as some use the screen they hide behind as a way to be nasty to people if they don’t instantly perform.

While OSL as a company is very big on diversity and inclusion; They should really monitor their group chats to make sure their mobile experts and team leaders aren’t being verbally abused; or being verbally abusive.The blatant disrespect towards people is completely inappropriate and counterproductive to building morale and assisting mobile experts in being better sales people. 

Please, please make sure your group chats are monitored and that you are not condoning passive aggressive, childish behavior.

If they do not handle the issue of the “get better; or don’t bother coming in.” mentality; or constantly telling people “if you aren’t getting sales and are just clerking, just apply to Walmart as an associate” mobile experts are going to get fed up. The start rate is not high, so you can EASILY find more competitive wages at a more respectable work environment.

It’s sad, because this company has so much potential. Sadly, gross people, inadequate pay, and not protecting employees would make OSL a hard pass for me, and not a place I would recommend to anyone.

If you cannot find work during the current crisis, are currently healthy and not at risk for covid, with minimal sales experience and a love for tech, I would suggest starting here and then moving onto another place that would value and protect you more.

OSL, please do better for your teams. The experiences happening within do not reflect the PR you have, or the social media presence you have.

Mobile Expert: =you must know everything 
I was a "mobile expert" for OSL, the big issue with that title is it gave customers the impression that you knew everything about every cellphone imaginable and anything relating to the cellular companies. This includes the prepaid phones which was the bane of my existence. It literally states in the OSL job description/contract that it is not covered by us but that didn't stop customers from getting mad at you for not adding time to their self-service phone. I did a TON of independent study in addition to the training's provided for the latest phones on the market and managed fine. Knowledge is your best tool at this job, learn everything you can!

OSL: My Experience 
At my location there was a ridiculous amount of lack of training and communication between Walmart and OSL. You are expected/pressured to do a ridiculous amount of work outside your job description. I used my own money on a regular basis (something supposed to be reserved for management to do with company credit cards). I did have an AMAZING manager for the first 6 months or so however she was fired suddenly. I found out later that an associate at a different location made (I believe to be false statements) and they did not do any follow up investigation that I know of. In the mean time I worked completely solo and did management work for none of the pay. It was an interesting situation to say the least. I later recognized weird issues with my district manager such as, he mainly seemed to hire female workers and management would drop like flies. I believe 6 managers were fired during my little over a year with OSL and I found out the manager that finally was found for my location quit a month after my leaving. 

WALMART: you work in one
You work inside of a Walmart which means you work with Walmart management, employees, break rooms, concrete floors, and CUSTOMERS. I have had very aggressive people that have had to be escorted out of the building or banned from the store. You really have to be careful of fraud from both customers and other OSL employees (completely dependent on the location.) This tends to be because of the sales quotas. It can be pretty competitive and competition is encouraged by management. I was consistently on the higher end so I was fine however I have definitely dealt with my fair share of sketchy situations I had to say no to and lost a sale. You have to do a ridiculous amount of check-ins and apps to download on your personal device for this job because people pretending to show up to work is an issue. You get a great discount with your phone provider but I found that I had to change my plan to unlimited data or else I would not have survived. 

P.O.S SYSTEM: Pile of Salami 
Lastly, the P.O.S system is a joke. You could have a sale take 15 minutes or 4 hours. Sometimes a phone could not be rung up through the system so you genuinely just had to tell the customer see-ya. I constantly spoke to management about P.O.S issues to the point that I was finally told, "the higher ups that purchased the system for use know it is a problem. But it would cost too much money to change it right now." The "help line" for the system is in India and there were constant language barriers as well as you were regularly hung up on even after being on hold for an hour, or you were told there was nothing they could do and all your work was for nothing.  

Overall this company definitely seemed as though it was trying desperately to get all its ducks in a row but not doing a very good job at it because they were more concerned with the bottom line.

Pros: always something different and interesting, great way to earn a leg up if you are looking to later transfer into the cellular industry. Cell phone provider discount, small percentage/flat rate commissions on phone, accessory, and insurance plan sales. (Depending on what you sell you get a different amount/rate)  

Cons: Lack of training, poor communication, the P.O.S system is astonishingly inefficient, and long periods of down time wandering the store for

What is the best part of working at the company?
I really enjoyed working with my coworker because she always brought a positive attitude that made the workday better. I also liked interacting with customers and staying busy during my shifts. I’ve never been someone who enjoys standing around, so having constant tasks and conversations made the job more enjoyable for me. The best part was being able to talk with customers and genuinely help them when they needed it. Those moments made the work feel worthwhile and gave me a sense of satisfaction at the end of the day.

What is the most stressful part about working at the company?
 The overall environment felt very high-pressure in a way that didn’t actually support success. Being expected to stay active in a group chat all day while also helping customers was stressful and distracting. At the same time, there was a constant “go, go, go” sense of urgency pushed by management, even during slow periods, which felt more antagonizing than motivating. When pressure replaces training and urgency replaces honesty, it becomes hard to succeed or feel good about the work.
There was also a lack of clear training and consistent information. I didn’t always feel confident explaining things like billing or bill credits because they weren’t fully explained, and when I asked for help, the responses were often rushed or came with attitude instead of real support. That made it harder to build trust with customers and added to the stress.
The daily sales calls I was required to attend often felt like a waste of time. Instead of providing useful guidance or support, they were largely repetitive and added pressure without offering real solutions. The tone of these calls could be antagonizing, and at times came across as threatening—for example, implying job loss if certain metrics weren’t met. That kind of approach created more anxiety than improvement.
The tone and language used in coaching didn’t help either. Instead of feeling guided, it often felt like pressure without direction. Overall, the combination of constant pressure, unclear information, and lack of support created an environment that felt overwhelming instead of productive. A sales environment should build confidence and trust, for employees and customers, and this one does neither.

What is the work environment and culture like at the company?
Overall, the company culture felt toxic. The focus on pressure over support created an environment that was more stressful than productive.

What is a typical day like for you at the company?
A typical day involved approaching and engaging customers throughout the store, starting conversations and identifying opportunities to talk about phone service or upgrades. I stayed active most of the shift, moving around and interacting with people, which I did enjoy.
In addition to that, I regularly helped check out customers and assisted with accessories. I consistently performed well in that area and ranked near the top in my group for accessory sales. I took pride in staying busy and contributing wherever I could.
At the same time, I was expected to stay active in a group chat all day, responding to updates and pressure from management while helping customers in real time. The day was very numbers-driven, with a constant focus on hitting sales goals regardless of store traffic or customer flow.
There was also a lot of time spent trying to explain plans, promotions, and bill credits to customers, often without having clear or consistent information. This made some interactions more difficult than they needed to be.
Overall, the day was busy and engaging, but the constant pressure made it feel more stressful than rewarding.

READ THE ENTIRE THING. DO NOT WORK HERE. Where do I even begin. I was recruited by OSL back in November. I only ever did phone interviews before actually arriving in Washington. Once I got to Washington I was offered the job over text message. I was sent all of the paperwork via email to fill out. I had sent back ever piece of information but without a doubt they would lose a document or claim I never sent it to them. It would take days for them to respond. After the hiring process they pushed my start date back on 3 separate occasions. I finally was able to start in the middle of December. I was not given any training on the WARP system we use to set up the phones/ accounts. On day 1 we are expected to go talk to customers and know everything about selling phones. I was NEVER informed to check my email after around 60 days to receive my benefits and when I had seen it, it had already been too late to apply. When i brought this up to my boss she said "I don't know where your email became our responsibility".. I'm not sure what other territories are like but ours HAD to be in a group chat called "Group Me". Every morning we were to post a selfie checking in and what our sales goals are for the day, film ourselves making store announcements, take pictures of us handing out flyers to customers, "like" everything a leader says and when they ask questions we were to respond and if we didn't they texted us and told us to be more active on a group chat rather than focusing on our JOBS. My store leader was let go and I needed help so I posted on the group chat that I was frustrated with the printer and one of the leaders from another store called me and asked me not to post anything negative in the chat.. And my boss continued to ask me where my selfie check in was even though I JUST said I was trying to fix the printer.. They tried to make it fun by making "contests" and saying they'll buy us lunch if we sell a certain amount of phones and nobody ever received their winnings until someone called them out for it.. I won a $25 gift card for something once and everyone else received theirs besides me. Another employee had won something but also never received it.  We were constantly pushed to upsell the customer to get into a post paid account rather than in the actual job description it says and I quote "As a Wireless Sales Associate, you’ll be the go-to person to connect customers with the right wireless solutions for their needs. You’ll sell wireless devices, plans and accessories." which is not true. Sometimes post paid phones are not the right fit. In our territory employees never stay for very long because they either didn't drink the KoolAid and got fired or they couldn't put up with being treated like a 6 year old. One of the associates from another store told me she was harassed by one of the reps and our boss told her "If you're uncomfortable working with him then you need to quit because there is nothing they can do".. When someone new was hired for my store to work with me the training was completely different. They wanted to switch my hours to a flip flop schedule everyday I would be working at different times to make it "fair". I get it but when you have a kid at home you cant be working at 10 one day 11 the next and 12 the next and then every week the days and times flip flop. When I told my TL this didn't work for me she contacted our boss and she told me that if this schedule doesn't work for me that I can quit. They DONT care about us, They only care if we sell a phone for them. The only person who cared about us was wrongfully fired. This place is a total joke don't work here. I hope this gets to someone from my territory because they need to know what a shady place this is.

I enjoyed my time with the company at first. They presented the culture to make it seem as though they're meant to support you, the Mobile Expert, in a sort of top-down way (read: Everyone from the top and down was meant to support the bottom of the food chain- aka you). I was under that impression for my first few months there, but started to notice that my team lead was the only reason a lot of the junk from upper management wasn't stinking up the work environment.

I requested a transfer to a new district, and it only got worse. The Team Lead I had was petty and callous. He would give you a friendly face, but also went behind the backs of current and former employees and said all kinds of unprofessional things about them to the rest of the team. Three people quit because of him, and he basically spit in my face when I asked for a consistent schedule, so I could attend religious events with my group an hour away. I was switched to a schedule that would not allow me to be anywhere but work or home, and he had little regard for my requests for early, consistent shifts due to health issues. Let me make this clear; THEY DO NOT OFFER FLEXIBLE SCHEDULING. It's YOU that has to be flexible to fit THEIR schedule, or hope and pray that the team lead you have is willing to fix your schedule when you're reassigned shifts without notice, and stick to their guns on what you want for your schedule when it comes to upper management messing with it without telling either of you.

Speaking of upper management... The two District Managers I had were... interesting, to say the least. The first one was very sales-driven, which isn't bad, until he introduced a model that you HAD to talk to 75 people per day (not fully possible when the store you're in has low foot traffic), give recommendations to 10, and EVERY DAY, that "should equate to 3 postpaids". In his mind, it felt as though there was no way this 'ingenious' model of his couldn't work. He ended up driving away a good portion of his experienced Team Leads and Mobile Experts with his attitude. He was nice at face value, but he had some mixed up ideas about how every store should work the same. He was even brazen enough to not speak directly to me about issues, and once wanted to take a day off of my vacation and make me work a six day week instead. He asked me through my Team Lead, instead of directly to me. The district manager above my second team lead was nice at face value, but wouldn't hear any complaints about him and basically brushed them off. Escalating to HR won't do anything, either. They'll say "them's the breaks" and shrug it off. Your upper management does NOT have your back like they say they do.

You will get threatened with write-ups or termination if you do not sell to standard. They endorse a predatory mindset that encourages you to push postpaid carriers on every customer, and does not reflect the policy they claim to have for "getting customers into a phone and carrier that's right for them". They have no concept of poorer/rural areas, and they make no concessions for the stores in those areas not to perform up to their desired number of postpaid phones out the door. Selling prepaid devices was both encouraged and discouraged; you could be top performer in prepaid and accessory sales, but if you fell short on postpaid sales, a write-up was in your future. If you feel comfortable with selling off your sense of dignity and empathy for those around you, this is the job for you.

This company had been inside the store I was at for just over a year when I hired in.  Unfortunately OSL nor Walmart did anything to really let customers know that they could upgrade their phone or even activate a new line thru Verizon, Sprint, or AT&T there, in fact Walmart is more concerned about pushing their garbage prepaid services (which doesn't make a lot of money for them) rather than push the postpaid services.  Most of my days was spent dealing with prepay customers who could not understand the concept of "Grab and Go", they expected us to give them the same level of service as our postpaid customers (Upgrade the phone, transfer contacts, make test call/text and make sure their data was working).  The commission was an absolute joke, when I started we got .50 for selling a prepaid phone, $7.50 for selling a postpaid phone and 2% on whatever accessories OSL felt like paying us for (which never included smartwatches/apple watch/fit-bits).  They upped the commission from .50 to $1.50 on prepaid phones for maybe 8 weeks then dropped it back down to .50 and told us that if we wanted to get $1.50 then we would have to activate the phone VIA Walmart's horrid system (and if using that system wasn't bad enough, you could only activate 3 of the 9 prepay services using WARP, the rest you had to either phone in or go online and activate).  

The hours of operation was ok, provided you had no life and nothing important to do during the day, if you worked Sundays you were automatically short 2hrs right off the bat (I would end up working 10am to 7pm to make up for those lost hours).  They automatically deducted 30 minutes for a lunch break, which there were quite a few times a lunch would not be taken.  You don't get holiday pay or anything of the like even if you were screwed into working.

The team lead I had wasn't bad at all, but there was only so much he could do, I give him a 5 star rating.

The overall atmosphere was OK, I had a pretty good counterpart which made my day go by fast.  

Dress code :  This was an utter joke, ALL BLACK, right down to our shoes, and the brainiacs (ok, not even close, I think they had severe intelligence issues) thought that by wearing a baby blue lanyard that would magically set us apart from Walmart employees..... which I guess would have worked if the customers weren't idiots (their thought process is this : "OH! They have a badge, so they are Walmart employees").  When I hired in I was told we could order work shirts, which I thought would have something with an OSL branding, but nope, plain black polo shirts....

Hardest part of the job? Biting your tongue when a "customer" who honestly looks like they came straight from a People of Walmart photo stand there and tell you that their garbage $45/month Straight Talk plan is just as good as any Verizon plan, and that there phone is just as high end as my Galaxy S10 (Do you know how hard it is NOT to laugh at them then smack them for saying something THAT dumb????).

Best part of the job?  Like I mentioned earlier, I had an awesome coworker, and we would just take quite a few laps around the store to break up the boredom.

So if you are looking for a job where you just stand and do nothing all day, then this is the company to work for, but if you prefer to actually be active, look elsewhere.

A typical day consists of, upon arriving to work taking a picture of yourself and posting it in a third party chat application, then taking a photo of the time you got there. Within your first two hours you will be taking another photograph of when you leave for your break and when you return. Within the next two hours you will then clock out for your lunch, take another photo of when you clocked out, followed by clocking in and taking another photo. Within the next two hours you will then be required to take another photo of the time you left for your break and then one when you come back. For a total of 8 micromanaging photos. Not to mention the other mandatory posting in your chat. If you love standing around all day on your phone and never enriching your teammates or actually doing anything worthy of being called a Manager, then this is your gig.

The title of manager is not you really being a manager. You are a "Lead Mobile Expert" you get no added benefits for the added responsibility. You receive zero paid time off, the difference in pay is not an added benefit  considering most tier 2 Mobile Experts will be within one dollar per hour of your salary. Your maximum commission is $10 per box once you hit 40 boxes individually, considering most locations have one part time employee and one full time employee, this means a total of 120 phone sales per month to maximize your commission.

There is zero flexibility for your family, unless you're a district manager. You will be required to work every weekend and most Sundays. Your hours are all mid-shift hours. The fact that this position is even titled a Management position is laughable.

This position is very niche oriented, if you fit into the appropriate niche as an employee then you will fit in. Do not expect assistance if you need help, do not expect to have any days off; you are required to participate in the chats even when you're off, do not expect to be promoted.

I do not honestly know why anyone would want to be employed here, my location was very successful and my employees were successful. Instead of being rewarded for our success an employee of mine was suspended upon hearsay without pay.

If you love being constantly ridiculed, not rewarded for your success, never seeing your family, never having a day off, or making a mediocre salary; then by all means apply. There are other opportunities in our area that create a much more mentally stable environment and pay much better.

I applied for a Multi-Unit Wireless Manager position, but I was hired as a, "Team Lead" between two Walmart electronic departments, managing a staff of unmotivated salesman who I was responsible for improving - even though I never hired them and they clearly were fine with the status quo of being below mediocrity. Managing a team around Walmart staff and management was extremely challenging and led to constant strife. My District Manager never once sold a phone, yet was always pushing us to sell and hit our outrageous quotas - that simply were not attainable with the constant understaffing and overall lack of support and real structure. Posting GroupMe messages doesn't lead to actual numbers. It's honestly sad because OSL has a unique opportunity but they are NOT taking advantage of it with current practices. Workplace culture is lazy, with Mobile Experts all over being paid for not trying, and occasionally not even being at work when clocked in. I led my district in sales and even my numbers were abysmal. 
The hardest part of the job is definitely converting Walmart's prepaid customer base to the postpaid carriers OSL has partnered with. People in Walmart are cheap, and are mainly always budget customers over value customers. The carriers need better plans for our customers. 
The hours suck and again aren't realistic for optimizing sales. 
Your success is also dependent on your Walmart's electronics departments staffing - and your relationship with them. If it's a Friday, which is the day their pay period ends, and they have employees encroaching overtime - they always send them home... so on the busiest day of the week we had the least support. 
I learned absolutely nothing from working with OSL besides the different carrier plans I hadn't sold before (Sprint, AT&T) - but that's public information. 
The only enjoyable thing about this job was my salary. I didn't monitor my commission much because of how much my salary was, but the commission was terrible regardless.
Working in Walmart daily, you also come to realize how filthy the stores truly are. This combined with COVID and the fact that you're interacting with hundreds to thousands of people daily, and some stores don't even uphold their mask requirement...
I truly would not waste your time at this company, even though their salary was competitive. Overall, I still would NOT recommend. 

Out in the cellphone business, its really hit and miss. Youre working for a bunch of crooks any way you look at it- but this falls into a whole other plateau.

I was lucky enough to have hands on training from one of the more knowledgeable salespeople in our district, in a style they cultivated on their own. I will be using this knowledge to further my sales experience. I don't consider it to be under the company's training style, which is very basic.

For the first few months, I really enjoyed the company, but of course, i started to catch on and get frustrated with the lack of responsible and intelligent decisions. 

They cut the comission structure entirely in half - a shame because it supplemented some of the trash this company puts you through. 

Lazy management leads to badly schedualed employees, unnecessary part time positions, and a ridiculously high level of stress. Favouritism is a problem as well.

There is CONSTANT STRESS involved in this job. From the beginning of the day to the end expect to constantly pushed to harass customers (called prospecting) and do anything, and i mean ANYTHING, to get a sale, (even if you have surpassed target). There have been stores who allegedly would sell phones to have them returned the next day just to hit targets. 
If you don't get target, you will be put through an elaborate shaming process which requires you to call your DM and explain the reasoning behind your failure to hit the daily goal. DM's are unresponsive, unsupportive, and clearly have a lack of respect for the people who are essentially making them money. 

Also dont forget the extremely annoying group chats, and pointless calls which happen EVERY DAY and discuss the EXACT SAME THINGS every single day.

Benefits are small and only given to managers. There are companies who make less than osl yet they treat their employees with respect and give them that feedback through cool things, trips, gifts, etc. There is a turnover rate for a reason. 

Do not expect to "move up the ladder" with osl. You will most likely remain on the bottom rung. This is retail purgatory at it's finest.

In walmarts case: abandon the walmart shirt, get an actual osl shirt so we dont get asked every 10 minutes why we cant get a game from the game case. 

Like stated before, I only stayed with the company because my team was essentially a diamond caught in a whirlwind of pure garbage. You the real MVP's.

I'm a current manager who has been with the company for 5+ years. I started out with a LOVE for OSL. OSL gave me an opportunity to grow and find myself through sales and leadership. Unfortunately in the last 2 years I've noticed a steady increase in responsibility and sales budget requirements without help in the way of additional hours for staff. Managers and associates at store level are burnt out and frustrated. Year after year our targets increase 3-8% easily without a change in our budgeted hours. Without the increase in an hour's budget and without the ability to hire more people (staff per location is on average 3 people total) staff are feeling a higher pressure than appropriate to hit incredibly difficult targets. 
I'm very fortunate to have who I would consider the best DM in the company, but as much as we want to create change, there's only so much even he can do. 
All staff feel a sense of duty toward their team, but then feel overworked and under appreciated when someone wants to take a vacation or gets sick; the small teams and lack of budgets force staff to pick up the pieces with then even less support then they had before. Far too many times, if an associate leaves, management is forced to work 7+ days straight in some instances because they don't have the coverage and would rather risk their own burnout over that of their staff. 
Management might receiving an annual merit increase of 2% however I don't feel this has been enough, especially for managers that work more than their 40 hours per week due to the staffing issues mentioned above. 
If you live anywhere outside of Ontario forget about moving up into a corporate position. 
I continue to hold hope that things will change, but that hope is dying and I don't think the Powers That Be truly understand the caliber of staff they have that they're continuously taking for granted, burning out and making to feel like just another body to make them money. 
It's a shame. I enjoy OSL as a whole because the culture we have when we all get together for meetings and roadshows is one of energy, excitement and reaching for bigger and better things. Our small teams are like our family and I'm so grateful to everyone in our district and beyond, but I'd recommend to anyone applying for a job to try to get a corporate role because the retail roles are hard, exhausting and cause strain on your mental health.

Top Job Titles	Average Salary
Retail sales associate 736 salaries reported	$22.57 per hour
Sales representative 25 salaries reported	$3,712 per month
Wireless manager 81 salaries reported	$57,353 per year
Mobile expert 30 salaries reported	$17.44 per hour
Team leader 2 salaries reported	$3,750 per month

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