service technician

construction foreman

civil technician

journeyperson electrician

field service technician

OWL Services

If you're looking for a job with OWL Services as a remote field tech especially in Dallas, Waco or OKC - READ THIS FIRST!! 

I worked for this company for almost five years. Once you get out of the initial training phase and get to the point where you are running your own service calls and find yourself on the on-call list (takes about 6-8 weeks on average) this is where the real job begins as a field tech at Owl Services. As well as the realization of what you will be learning to deal with on a personal level. Most of it a harsh reality. 

If work-life balance is important to you DO NOT TAKE THIS JOB!! High turnover rate here. I saw a lot of very good field techs come and go at this company. Some of them terminated in very unscrupulous, undignified ways for no other reason than local management simply did not and does not know how to manage or treat their employees. Very very unprofessional behavior. If you take the job you'll learn this on your own. 

The excessive work load does not stop. It is a day in day out, week after week, month after month slog.

The lack of EFFECTIVE communication from local management is a massive deficiency too. The concern for employee safety especially as it pertains to you working excessive amounts of time and driving long distances late into the evenings and early morning hours is totally ABSENT. They will conduct conference calls and briefly mention safety issues but that is to satisfy OSHA requirements. In reality they DO NOT CARE about you doing the safe thing if it gets in the way of business. You'll learn this. 

The biggest obstacle you are going to face here is BURNOUT. This happens due to fatigue, a lack of balance between home life and work life (especially important if you're married and/or have kids), and a lack of appreciation and genuine concern for you as a valuable member of the team. Once you reach that point it WILL erode your attitude and history shows most either quit of their own accord or they will be terminated. It's just the way it goes for most techs that are with the company long enough. 

For me? It was bogus write ups (full of false accusations they didn't have to back up with proof) delivered Christmas week followed by termination in my driveway, at my house, in front of my neighbors. That is about as unethical and sorry as you can get as an employer. If they decide to fire you or write you up they make it personal. They did it with others before me then did it to me. 

So BE AWARE. Know what you're walking into here guys and gals. If you are a good person and consider yourself a good tech I would advise you to not apply your craft with this company. Not as a field tech anyway.

Good luck either way no matter your decision! 



Management is completely clueless. Corporate promises to help, but nothing changes. Management will tell you what you want to hear to get you to stay, but there is absolutely no follow through. If you're looking for a job where you will be overworked, underappreciated, and underpaid, then this is the job for you. Need help while you're on a job? Not to worry, they have a Senior Lead Technician who won't answer your calls. There is absolutely no accountability, so you'll get away with whatever you want. They have an "open door" policy. All that means, is that every so often, their doors will be physically open. Want to work with adult technicians who gossip like Jr High girls and don't support each other? Come aboard, as you'll love it here! They do provide you lunch four times a year during their big Round-Table meeting where the CEO will answer pre-screened question as if he were a politician. 

As a field tech your day to day is traveling 300+ miles to sites to do their compliance testing. You have to troubleshoot or repair issues if possible, now that's not a big deal but when you have to do it in 100 degree heat or -10 degree temps it's get really tiring. 

The communication between the office and the field techs is trash and often leads to the field techs getting frustrated because we are told one thing about the job and when you get there it's something totally different.

There are times where we go to a site that is said to be completed after construction and when we arrive it's still weeks away from completion, this has been becoming more frequent.

The pay is terrible for the work we do. Where I live I'm getting paid a few dollars above minimum wage for work that is a lot more difficult than minimum wage.

Don’t believe all the super positive reviews, they ask you to review the company on indeed DURING YOUR FIRST DAY ORIENTATION. They tell you you’ll get a gift card if you send them a screenshot of the review, which obviously makes you feel obliged to make it good. 
Training could be a lot better, they’ll expect you to pick things up quicker than is realistic if you don’t have experience in the industry. 
Management isn’t great, but depends greatly on the local office. 
This company was formed with private equity money as an investment for shareholders, so I wouldn’t expect things to get better for the people at the bottom. That said, you could do worse. It’s good honest work, but the weather will get to you since it’s an outside all day kind of job. 

Typical work day consists of sitting at home waiting on calls to come through. When you finally get a call, you’re usually stuck onsite not knowing what to do. Training is all done virtually. The few techs I worked with barely knew what they were doing. Impossible to learn anything here. Management is terrible. If you take this job, be prepared to sit around and not get paid. You’re constantly on call no matter if you know what you’re doing or not. The ATC’s don’t care. Overall I wouldn’t recommend working here. 

Walking into an unknown industry was a bit intimidating for me but the experience has been great! Everyone is friendly and inviting, from upper management down to entry level. The benefits are great and for the first time in my life I have a pretty wonderful work/life balance which I am very thankful for. Days can be a bit fast paced but others are more relaxed. I assure you that I do not regret making a career change! 

What is the best part of working at the company?
Made a few good friends but that doesn't outweigh toxic management, micro management, low pay, biased business practices, over working employees and treating you like a cog instead of a person.

What is the most stressful part about working at the company?
Low pay, bad management, being stopped of good benefits every year and told they can't do anything about it


What is the work environment and culture like at the company?
Toxic. The people suffering with you are fine but the CEOs and Higher up will make any excuse to pay you as little as possible.

Work: RTU, walk in / reach in coolers / freezers, in restaurants & convivence stores. Typical day 8-12hrs, when their busy or on call 12-18+hrs.
Lots of work, because the clients DO NOT do PM's : you'll have to wash ALL the
condensers, EVEN the ones that look clean, EVERY TIME because the clean looking ones
are actually PLUGGED.
Great support, perks & possible pay: but per the boss " you have to play politics ".
ALOT of going behind others doing cleanup: Per the boss " It's a point of pride to
catch others mistakes ".


Management here is awful. If your sleeping with someone you'll move up.  Poorly run internally, no one knows what they are doing. You hire for 1 job they will add on without paying you what your worth. No one speaks to anyone and your not allowed to work together as a team. If a mistake is made, better watch your back they will come after you. Pay is bad, benefits suck and HR just hires anyone because they are so desperate 😅  If you have a family and need job security this is not the job for you.  

I haven't been at owl services very long but so far it seems to be a great company to work for it is a very welcoming very laid back and relaxing company my coworkers at my location were extremely welcoming and  are extremely nice and respectful they're willing to teach and help you learn, management was very thorough and helpful before, during orientation and even after the work so far is easily maintained and manageable so far I have 0 complaints

Top Job Titles	Average Salary
Service technician 862 salaries reported	$26.54 per hour
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Field service technician 81 salaries reported	$24.28 per hour

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