customer service representative

fulfillment associate

line operator

quality assurance technician

production lead

Oats Overnight


Working at Oats Overnight in West Chester, OH has been such an awesome experience! If you’re looking for a place where you’re more than just a number, this is it. The people here are truly the heart of the company, friendly, supportive, and always willing to lend a hand (or a smile). You can feel the energy of a growing business, and it’s exciting to be a part of something that’s just getting started but already doing amazing things.
There’s huge opportunity for growth, and leadership genuinely cares about helping you develop, whether that’s in your current role or taking on something new. Process development is a big focus here, and we’re always tweaking and improving things, which keeps it interesting and makes you feel like your voice actually matters.
The company values are something we live by and my personal favorite is Plus 1, which is all about doing one extra thing each day to go above and beyond. It really creates a positive, motivated atmosphere.
The new facility is awesome!  Bright, clean,  air conditioned (a must in the summer!), and smells absolutely amazing when production is running, especially if Maple Pancake or Birthday Cake oats are being made.  And let’s talk perks: great parking, casual dress code, good work-life balance, and free Oats Overnight for employees. Yes, free! It’s kind of the dream if you’re into health, fitness, or just like delicious, no-hassle breakfasts. 300 calories, packed with protein, and ready in seconds? Total win.
Honestly, it’s a pretty special thing to be part of a company that’s not only growing fast, but doing it with such a strong sense of purpose helping, people start their day with something healthy, easy, and seriously tasty.

This job is incredibly boring, with little to no direction from management. People leave every day, and they are quickly replaced. There's constant drama, and while products are handled with care (including hairnets), phone usage is prohibited on the floor, although management has no issues using their phones.

The start time is 6:30, and weekends are off for now. The back office staff is great, but promotions are limited and often based on favoritism and DEI rather than merit. The associates are friendly but have little chance of advancement, even if they work hard. Pay is only $16 an hour, with no incentives for promotion.

You come in, and management decides where you work, which raises questions about the job postings. There are no opportunities for advancement within the fulfillment team, and many employees are new and hardworking but underpaid.

It’s disheartening to see management struggling with basic math while holding their positions. After three months as a temporary employee, you still can’t move into a better role. For someone who values meaningful work, this environment is not fulfilling. It’s better to seek opportunities elsewhere, where you can grow with the company rather than against it. Additionally, I experienced discrimination based on my race, which is both horrible and sad.

Depending on the department, you will either find leaders who really care about others or leaders who are only out for themselves. I experienced tremendous stress and frustration because of unqualified leadership, favoritism, and lack of any real plan for the company. Upper management was consistently informed of the toxic CS Manager's behavior, and nothing was ever done. She is completely unfit for any type of leadership role and does not provide any support for growth. She consistently gossips to other employees, punishes people by withholding information, or moves their schedule to unfavorable times without notice. 
Executive leadership means well, but there is an over all feeling that no one knows what they are doing- something they openly admit. While they mean this to be endearing, it should be a giant red flag for employees. The salaries are competitive and the culture has its moments, but overall it is full of very immature, unhealthy dynamics that make for an unsettling work environment.
I would encourage other candidates who value their mental health and basic respect to apply elsewhere. 

During my time at Oats, I was met with a supportive manager who fosters teamwork and is THE example of hard work and dedication. I was originally hired on as a part-time member. The manager was incredibly accommodating to my busy schedule as a teacher and CS Rep at Oats. Once I was able to, the manager allowed and even encouraged me to go full time for the summer. This was a huge step up from the hours I had been working. She makes it a point to ensure that the team's needs are being met and that any issues are addressed as soon as possible. 

Another positive experience that I had with this company and manager was when I had a family member pass. The manager reached out personally to check-in. They also gave me several days of bereavement to travel to the funeral. 

It is no secret that you are expected to work hard when you are hired, but this hard work does not come without support. You will be met with a positive attitude and work environment. I HIGHLY recommend Oats Overnight to anyone on the job hunt :)



Oats Overnight is one of the first places I have worked where the entire company has a common goal. Ego's are left at the door, and everyone puts on multiple hats, seamlessly with a smile on their face. Everyone here works hard, but enjoys what they do. You are led by an extremely talented senior team, which stay super transparent so you know exactly how the company is doing. And best of all, every employee receives stock options - this is not common in this industry, so it is a very warm welcome. 

Overall I would most certainly recommend working at OON for anyone that is looking to grow within a rapidly growing company!

Do not go. If your in a biracial marriage, or have experience this is not the place for you. Favortism is the top priority, and experiene and common sense is the lowest. From unknown schedule week to week, to rules only being enforced when and who its wanted on. The person running the floor will and can talk to you howver they want with no consequence, even though you may have enough experience to take their place. If you don't make the big boss happy you will not be abel to move to any other department. if you want your benefits right within your first two months, be prepared for it to take at least 3 before you don't have to worry about them. 

Overall, everyone tries their best to accommodate you but its still a very new company. There is no HR you can talk to, you’re gonna have to catch one of the very “busy” managers that are always on the move. They made a lot of decisions that made it hard on employees because they’re really new and finding out what works still. Although it was an okay job, where I was it was 10 hours 4 days a week in fulfillment. Very demanding and a lot of adapting. Working without heat during winter months, moving locations, no HR, it eventually became too demanding for the rate of pay. Gave 3 stars because there are some genuine and good people here but they have a lot to fix.

It was so awesome, at first. The CEO was stellar, training was good. I was very happy for a few weeks... then all of a sudden people started leaving the team. One after another, lots of hostility in the meetings. I didnt get why. I was getting good reviews and doing my 200 emails a day. Then out of the blue the manager called me and was interrogating me on why I wasn't doing more (I wasn't expected to do more) acted like I wasn't working (I just got great reviews) I was so off put and confused. So I left. I found another place online and it's been great. So, be careful with this place .

What is the best part of working at the company?
It's a job, other than th a t no benefits do t Match 401k, you get 1.3 hours of vacation a week, no raises, was there a year,  only pay you for part of holidays, no overtime, poor management 

What is the most stressful part about working at the company?
Company don't appreciate hard workers, or skilled operators, lack of caring 

What is the work environment and culture like at the company?
Poor work environment and culture ,needs fixing

What is a typical day like for you at the company?
Work do my job go home. People not friendly

The people and culture are great, always had good interactions with coworkers. The overall work wasn't bad but repetitive. The management is the problem working here. They promise promotion with no action or accountability on their end. I did a lead job for a month and because the supervisor didn't have paperwork on me they expected me to go and pack on a different line, and not go back to where I originally was and was in my job title. Overall I loved working here. But toxic management ruin good things. 

Top Job Titles	Average Salary
Customer service representative 2 salaries reported	$17.00 per hour
Fulfillment associate 5 salaries reported	$17.50 per hour
Line operator 12 salaries reported	$15.25 per hour
Quality assurance technician 1 salary reported	$20.54 per hour
Production lead 1 salary reported	$24.00 per hour

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