warehouse associate

truck driver

forklift operator

customer service representative

shipping and receiving clerk

Odyssey Logistics & Technology Corporation

First thing I would do is sign in then go make a cup of coffee. I would get to work and check my Outlook emails, start auditing invoices and meet the fast paced needs of clients and carriers firsthand. Take a nice 15 minute morning break and walk a trail around a lake, come back to my cubicle and audit more invoices and meet demands. Enjoy my lunch break of 30 minutes in the gym located on premises. Enjoy my actual lunch at my desk and audit more invoices for clients to meet my 80 minimum goal by end of day. Have a last 15 minute break and socialize and spend some time running on the treadmill. I had so much training in meetings and by co-workers. Management would assist but most of the help came from other auditors more experienced than I first was. Spent recent time learning a new client to help audit their invoices and communicate via email mostly to carriers about payments and any incorrect billing. Authorized to fix wrong billing within one of the three systems learned, which I used daily when completing successful auditing. I learned the proper way of sending a formal email. I learned that I have leadership potential. I learned that I easily speculate and memorize even the smallest details. Showed me that I am extremely detail focused. The hardest part of the job was learning the entire audit system, but once it was learned it made me realize that I have high potential in learning new things and gaining experience in a position that I would love to make a future career out of for years to come. Communication skills and leadership skills was something that I struggled with but with this job it has truly pushed me to better myself in both areas and see myself and future self within a company long-term utilizing the knowledge and confidence gained to hold a career in this position for the long-term. A really hard part about the job is that it is not promised to keep for long term. It is based as a contract job. The most enjoyable part of this job is setting short term and long term goals not only within the workforce but within my own personal being. Start and maintain a healthier lifestyle within my own being makes things a lot less stressful in the workforce.

A typical day at Odyssey Logistics starts off by checking on prior emails and voicemail from customers about their loads making sure it picked up or not. If the load(product) did not pickup, find out from the trucking company as to why shipment did not pickup. If shipment did pickup, we would track the product, advise the customer on the status of the product. We would also make sure that the billing info is matching up with the contract between Odyssey and the various carriers as the shipment is motion.

what I've learned as management is communication is the key with my employers. Good communication will lead to better results. The employers tend to understand better when the instructions are clear for them to do a better job. Also, friendliness, great attitude and showing appreciation comes a long way when working in the logistics industry it equals a happy working environment for management, coworkers and customers.

The hardest part of my job is the disappointment of finding about my customers product being missing, routed to a different location, or being misplaced. For me to  hear the disappointment of how much they've lost by the miscommunication can be a downfall. But as a management we try to make our customers happy by working something out with the pricing.

The most enjoyable part is trying to keep the customer satisfied and happy and coming for more business with Odyssey Logistics

Due to an internal conflict in HR, my application got put on hold for over 45 days initially.  Everything seemed ok in the beginning of my employment.  However, over the course of 2 1/2 years, drivers were regularly held past their shift and not compensated for it.  If you got your job done in a timely manner, you were still expected and required to continue delivering material even though the customer was already overloaded and did not have room for more material.  This company had zero regard for personal lives outside of work.  It became the trucking job that everyone always warns drivers about.  When I went to turn in my resignation, they begged me for a two weeks notice.  I politely agreed after they said that not giving two weeks would not look good on my DAC report.

However, after leaving the company and pulling my DAC and PSP reports, I discovered they put, "Review Required Before Rehiring" on both of my reports.  Working for this company did nothing but ruin my health, personal life and apparently, my driving record.

DO NOT LET THE PAY COERCE YOU TO WORK HERE!!!

Odyssey has a new CEO as of 2022. He's definitely out of touch with employees of the company. One of his first decisions, was to end remote work - completely. We're in the office unnecessarily, 5 days a week. This is really hard on work-life balance, considering the minimal PTO that we're given. 

No raises in 2020, even though the company didn't lose money. Very small raise at the end of 2021. Our insurance premiums increased, so the little raise we received isn't seen. 

I used to enjoy working for Odyssey, but the atmosphere has changed. There's absolutely no overtime. If you are a few minutes over 40 hours on Friday, you have to leave work early. 

The phrase "it's been a long week" is heard more and more throughout the office. 

No retention for old employees, high turnover for new employees. There are some bonuses, but it's like jumping through hoops to receive them, and the payout schedule is ridiculous. A bonus earned June 2022, won't be paid until Jan 2023. 

Overall, we need a better CEO - a flexible one. This new CEO and his changes are sure to bring Odyssey down. You're starting to lose veteran employees due to the strict policies. Bring the old Odyssey back!!!!! We don't like the new one. 

Not all leaders are bad there, but the majority are. My leader is downright cruel, giving unconstructive feedback in front of groups, talking over people, and wuesyions the ability of employees openly during group discussion. This sets a terrible tone for the culture and often puts team members under a great deal of tension. There is no personal development. No mentorship. Just the fear of getting into trouble. 

They allow two days a week. The days in office, everyone goes to their own space and doesn’t interact. Even meetings are dialed into from our desks. They make you go in just to sit by yourself all day. 

I have been working with Odyssey's WIN(Web Integrated Network) Team as an Analyst for 6 months.  The company culture fosters individuality and encourages success.  Just about everyone is positive and supports the mission of building and maintaining 100 percent customer satisfaction.  My input is asked for frequently and it does factor in to improving the product and customer experience. 
 The HR group is very in tune with Employee needs and casual Monday's and Friday's are a big morale booster!  
Example: Our building management has had  issues with the heat and I inquired about the warm conditions in the office, approaching 80 degrees.  Our Executive Assistant brought a fan to me within 15 minutes and explained that the thermostat was not within our control. 
I love my job and my WIN team!

Not enough pay for the work load. Managers get raises and bonuses employees some years are passed over due to “company / economic “ issues.  Does not want to pay overtime but expects you to finish the workload in 8 hrs and that’s with missing both 15 min breaks. If you took them you had to double step to catch up. Wasn’t worth taking the break. Over works the supervisors because they are salary, some nights working until 9-10pm with no reward of service or bonus. Nothing last Christmas for the employees since they were working remote, not even an extra day off, a gift card NOTHING. Employees can work remotely, they don’t interact with the public but forced to go back to work. Think twice or maybe 3 times before applying, if you don’t catch on quickly you are let go. not a secure place to work. They “clean house” every 4 yrs. the race ratio is WAY off. 

Hire outside personnel rather than promote deserving, existing employees. Very poor management and HR is all but useless.  Always sides with management,  employees will never get a fair meeting. Promise advancement opportunities and salary adjustments that never are fulfilled. Very poor at establishing team work. Will demand overtime and weekends without previous discussion. Tried to make 7 day work week mandatory and got extremely angry when workers pushed back. Florida location is very poorly run and managed. Supervisors were hired from outside and have zero previous experience in the positions they were hired for. The associates were asked to train the new supervisors in how to do their jobs. Disgraceful. Management is truly clueless. Corp office seems to have no idea how the branch is being run.

Odyssey is a great job for work/life balance and the workplace is very relaxed. Managers are friendly and team work is valued, I've literally never had nicer co-workers than my Odyssey colleagues. The work is fairly complex, but not overly difficult and managers are always eager to assist/explain ( at least in the audit department).
 However, it is not a job for anyone seeking career advancement ( unless you're at executive level) and the compensation/benefits package are less than ideal if you're not in upper management. They also recently removed the remote/work from home option, which has left employees very disgruntled as most jobs nationwide are moving toward remote or hybrid remote.

What is the best part of working at the company?
Hybrid Schedule with work from home option on Monday and Friday.

What is the most stressful part about working at the company?
The work load is rarely stressful if you are seen as someone not on track for promotion.

What is the work environment and culture like at the company?
The culture seems to be geared toward keeping entry level employees docile and happy, but not geared toward growth and opportunity for many. Employees who are not content to stay stagnant for a long period will and do leave. There is a high turnover rate for these employees. They are quitting, not being let go.

What is a typical day like for you at the company?
Scheduling shipments. Interacting with customers and carriers.

Top Job Titles	Average Salary
Warehouse associate 7 salaries reported	$21.96 per hour
Truck driver 8 salaries reported	$28.44 per hour
Forklift operator 1 salary reported	$18.50 per hour
Customer service representative 6 salaries reported	$21.26 per hour
Shipping and receiving clerk 3 salaries reported	$19.00 per hour

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