assistant manager

retail team leader

sales associate

team leader

retail manager

Off Broadway Shoes

I want to start off by saying I know the about  the so called "millennial workforce" philosophy. I in no way am a slacker. Im self motivated ,push myself hard as long as I have purpose and  am working toward my goals.I consider Myself an extremely loyal person. I'm understanding and I find solutions to employee conflicts. I'm a people person and I believe in a healthy,synergetic work environment.;But this place changes you for the worse...  It kills your soul for little pay.

 My manager was extremely stubborn and stuck in his ways. He discouraged any life outside work. Anyone who was going to school was resented by him and he would give them ultimatums between education,future, and  family, vs their low wage, low hour, job. The staff sacrificed  allot for this store but he always wanted more and we felt abused and under appreciated. Eventually people started quitting left and right because they felt undervalued and taken advantage of. They were expected  to neglect anything that didn't have to do with the store. 

You were often called in on your day off (which was every week) and expected to drop all plans and be at work at last minute notice. If you didn't he would resent you. He in no way is a leader or a motivator but I consider him a life force vampire.

In my store there were hardly requested days off but when you did you can consider it a problem. Most of the staff had each others back and were perfectly willing to work for one another but the manager had his preferences and he let them get in the way of a healthy staff. His stubbornness would cause people to cancel almost every important life event including crucial exams for school. He expected you to treat this job like a career. Keep in mind these are pt employees working for $8.00 and hour trying to build a future.

There were many instances were I had to calm employees down because they were so frustrated to the point of trying to get the store manager fired. But I diffused the situation. 

I was a 4 year veteran there and gave up school to be a full time assistant manager. I was allowed pto but under the managers discretion. When I started to feel like I needed time off my manager would reject it in effort to squeeze more out of me. He was extremely incompetent with the registers and problem solving so he always wanted me there to hold his hand. Eventually I was mentally shot. I had medical issues that I neglected to address in order to please the manager. I squeezed myself dry for this store. At some point I discovered I had a variety of major health problems and My health was deteriorating. My doctor recommend me to take time off work  and rest but I was constantly ignored 
 
He would always wait till the end of the year to approve my pto in order for him to use it up as filler hours. Meaning he would schedule me about 37 hours a week and use 3 hours of pto each week till It was used up. In the end I felt overly depleted and I regret giving so much to that company. I consider that time a void in my life that I regret. 

There was many times when he tried firing people because they had family events or school related things. Keep in mind that this is not a career and dont let them treat you like it is, They dont pay you enough, limited hours and they expect you to dedicate everything to the store . 

I cant put into words how much of my life I gave to this place. All my memories for the past 4 years consist of obsw. You go out of your way to give everything to this company (including your future) but still your nothing but an employee number. I tried my best to change the culture at my store but my manager always worked against the grain. I felt used and abused working there. I was expected to give up my life in order to be employed there ( which I did). I was a full time employee and started off as a young ambitious and motivated person; 

Just walk in there and look at the employees faces and attitude. They seem like zombies on auto pilot.
If you wanna drain your soul and become a zombie, this is the place for you; otherwise avoid working here..

There allot more in regards to store operations I can say but will save that for later.

The corporation itself seems well intentioned but the work culture needs to be improved


"Bad company corrupts good character"

A typical day at Off Broadway Shoes for me was fast paced and great.  I learned how to work in an office environment which I quickly realized is the environment that I wanted to work in and flourished in.  I also learned some administrative and clerical work along with payroll.  I moved up quickly from receptionist to payroll assistant  and then to payroll manager.  My day started with looking at my emails and entering in any new hires, I polled the clocks for 76 stores all over the US, faxed the daily hours sheets to each store, and if it was a Monday I would do weekly and or biweekly totals for the stores to verify.  If it was a payroll week I would also upload the hours and verify that all of the checks had the correct hours paid for.  Then the mail would arrive and I would make sure all of the needed new hire paperwork was accounted for for each new hire and maintain the personnel files.  There was always something to do in the payroll department, which is what I loved.  I could always go to management if I had any question or a problems with a stores payroll or anyone not following the handbook and they would talk to me about what we could and would do to fix the problem.  My co-workers were awesome, very easy to talk to and get along with, we would set up after work activities such as game night and diner.  The hardest part of my job was benefits enrollment for the years that I did it.  Some of the employees did not understand our insurance and would get very upset about the answers they were hearing.  The most enjoyable part of my job was the interacting with the store managers and employees.  I really liked getting to know them and helping them whenever I could with their payroll questions.

Responsibilities:
• Opening and closing responsibilities to include adherence to all policies and procedures in regards to:
Cash Control, including POS Operations
Deposits
Accounting and Bookkeeping
Doors, Locks, and Security Systems
•Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving 
Markdowns of Merchandise
Singles and Mis-mates
Damaged Merchandise
Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities include adherence to all policies and procedures in regards to:
Merchandise placement
Sales floor maintenance and housekeeping
Promotional Signage used per plan
• Payroll Control responsibilities include adherence to all policies and procedures in regards to:
Submission of work schedules on a timely basis
Adherence to established weekly hour budgets
Daily and weekly hour analysis 
• Loss Prevention responsibilities include adherence to all policies and procedures in regards to:
Protection and control of all Company Assets
Training of all store associates on Loss Prevention practices, skills and standards
• Work towards a complete understanding of managing an Off Broadway Shoes store.

Customer service Specialist/Positive Reinforcement Recruiter

Traveled to all New Store openings, Trained / hired the staff on outstanding customer service and help open the store

   Achievements: 
Had several customers contact corporate and thank them for my outstanding customer service
Received a plaque for outstanding customer service (Award hasn’t been given out in 7 years)
Traveling to open new stores and hiring/training the staff

I've only worked there for about 2 weeks and I would not go back ever. They work you to the bone, and switch off cashiers to see who is better for sales and if you don't make percentages they boot you off. Have to ask customers 3-4 questions before checking them out at the register to sign up and donate for things which can annoy the wrong customers (Which lead to arguements). Loyalty = UPT and if you don't have the numbers you don't get any. Management is also hard to get a hold off because they either do not read your text at all or just ghost you. 32-40 hours a week with no time at all for myself. Always seeing people coming in for interviews making it seem like it wouldn't matter if you quit that day because you are probably disposable to the company. If customers are angry at you it is your fault for not giving "good customer service" when you tried to explain why shoes aren't BOGO and it was just labeled wrong and managers getting annoyed for always calling them to help at the register. Rely on the people on the register too much, do not get paid enough to care but will get scolded if you do not do excel as others do. They compare workers amongst others; their work pace and how they operate. Only giving as 3 star for benefits because of the 40% off shoes. 

Easy job with just putting shoes back into place, organizing them to make more room for them and helping out customers. It’s a big store so I don’t get to chat a long while with my coworkers but they’re nice. Employee discount is 40% but does not stack with in store discounts/sales. Not enough scanners in the store for everyone to have so you’ll have to share or be good at finding shoes manually (boxes without pictures make it was harder). You’ll at least have a headset to communicate with everyone in case you really need to check for a shoe price or quantity.

Management could be slightly better. They’re nice but despite only being scheduled 30 mins after closing, we stay an hour after. Even if you finish your task early and the store is clean/organized to perfection, you’ll be asked to go 2-3 times around to fully make sure. After you’re done doing that, you’ll start doing nit picky things, like straightening boxes/display tags when they’re already good.

A typical day at work was receiving/ shipping merchandise. Placing and making space for the merchandise or product that arrived at the store. Helped with management of the store and employees.

I learned that with hard work you can advance to the next step. As long as you showed good qualities of  job performance you would be able to advance.

As for the management, I was also an assistant manager. I managed about 10 to 13 employees under the store manager and along 2 other assistant managers. We all had different personalities but work well with each other.

My co-workers were all great! we all got along well and even with our different personalities we were able to work together and agree on many goals that we would set for the store.

The hardest part of the job was making the space for the many merchandise that would come in Monday thru Friday. Also, when the season changed we would have to do a store floor flip which was hard but we always got it done.

The most enjoyable part of the job was getting to know the many people that I have worked with and enjoyed helping customers and managing the employees.

Interview was easy, met with D.M. and then asked to meet with store manager same day for second interview. Got the job, started working and had been hired as an Assistant Store Manager. After two months i was let go for no valid reason, wasn't paid all my wages owed. After talking to different departments I got rehired at same position, never received proper training or keys to the store.

Did see them implement new policies and training on how to hire and fire employees properly after my situation, which I also had to take.

May sound trivial but this company discriminates and the culture is not close to the picture they paint. Just reevaluate whatever you are told and look at the whole pGood luck to those who continue working or are interested in this company.  

They not only lost my respect as an employee but lost me as a customer. Unfortunate because this company could do so much and has potential to grow in the future, but I don't see that happening anymore not with the people they have running their stores.

A typical day at work consists of putting out stock, answering phones, paperwork, interacting with customers, and managing sales associates.

I have gained better work ethics, time management, teamwork, problem solving, and the value of customer service.

While all levels of management focus on the big picture and success of the company, lower level management is more laid back, personable, and hands-on. Upper level management is more formal, and direct.

My co-workers range from the age of 16 to 30, so there is a wide range of maturity level in the workplace. We tend to hire people that are up beat, friendly, and easy to talk to since our company focuses so much on customer service.

I wouldn't say this is the hardest part of my job, rather the most frustrating would be projects are never ending. Since I work in retail we are constantly moving, changing, and reorganizing merchandise. There is never a finished product.

The most enjoyable part of this job are my co-workers. Being around people that I get along with makes going to work fun and interesting.

At Off Broadway Shoes, we provide a great deal of customer service and greetings when customers enter our store. The store is mainly a wide variety of shoes and accessories to compliment the shoes for your attire. I've leanred from working with Off Broadway different techinques and procedures to the store and always providing customer assistance and greetings everytime. The management staff at Off Broadway is wonderful and always ready to help when any staff member needs assistance and mostly on top of everything going on for our business. My co-workers are great, they have good work ethics and we always make sure to help one another out in any task, when cashiering and helping with customers. I would say the hardest part of the job would be to get all shipments out and organized; it can interfere with the helping of customers at times but for the most part, we get the job done. The most enjoyable part of the job is enjoying the atmosphere of the work enviroment, it's safe and fun.

Off Broadway Shoes can be a great place to work. In certain locations, with a good store manager and a crew that is there to work, it can be a great environment. However, this is not as common as in the past due to low pay for associates, too much workload being put on employees, and lack of payroll to realistically fix issues within the store. If you are applying as a GM, realize that 45 hours is the minimum per week you can put in, but 60 hours is more commonplace if you genuinely care about the state of your store. Even then, the stress will be nearly unbearable without a staff that cares as much as you. If applying as an associate, if you need a flexible part time job, most managers can work with your schedule. However, you can find higher paying jobs in almost every market. If flexibility is more important than the $, then this could be a good place for someone needing a second job or a student that needs a job to work around a schedule. 

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