front desk agent

manager

bartender

sales manager

server

Omni Hotels

I started with Omni in 2012 at the Parker House in Boston.  The property was great place to work with a friendly staff and a great rate of pay for a line level employee.  The benefits were great and so was the location being right in the heart of the city.  

I transferred to the Omni New Haven and was subsequently promoted.  The pay was good as managers were expected to work 50 + hours a week.  There was no chef when I started and was handed a bunch of responsibility upon starting to work.  The staff challenged me a bit which was good as I was a younger chef that was eager to learn.  I had direct one on ones with my food and beverage director which in turn helped me perform the office part of my job.  We were able to move the tripadvisor score all the way down to the top 30 restaurants in New Haven from the high 60's out of 200+ restaurants.  The restaurant has recently gone through a change and the scores are reflecting it.  The difficult part of the position is the fact that 75% of prep has to be done on the mezzanine level and eventually tracked up 19 floors to the actual outlet kitchen. It is common to spend 4 hours of your day on the mezzanine level while leaving your restaurant unsupervised which has it's let down but there is no other way to do both.  You will be asked to help Banquets by the chef which is fun and a pleasure to experience, though when doing that, no one is prepping for the restaurant as the chef is usually in meetings, farmer markets, ikea, or on his computer.  The reality of the position is that it is more of a 65+ hours a week, you accumulate vacation time though it can be prevented from being used. You will be sent away to other properties without choice of destinations which is fun but grueling work albeit I have never done it for this company though it was hinted at.  The restaurant does anywhere from 40 people a day to 250 for special occasions.  The hotel industry is a good way for a chef to go to build on a career though this position is not that.  You can learn a lot in a small period of time but it gets repetitive.  Your employees will call out often with no repercussion and leave you scrambling to cover a shift or work it yourself.  When that happens no one will cover your slack which puts you behind. I would take an hourly position with the company and pick up the overtime with the union protection before taking this position as you can make more money and have a better quality of life as result.

The Omni PGA resort was like the worst job that I ever worked. At first it started out OK then the claws started coming out. I would’ve never expected a beautiful place like this  have such a negative impact on my work environment. They were very critical about how their customers were treated, but when it came to their workers, they actually cared less. The coworkers were extremely overwhelming to work with, and would always micromanage. No matter how much you complain to HR nothing seem to change I have had coworkers lie to management spread rumors about me trying to make me look bad. They were more concerned about behind the scenes than my actual work when it came to the customers. The pay was an even worse coming anymore either. It was extremely slow all the time. Management and the coworkers would simply gossiping about me as I’ve overheard their conversations about my worth ethic. It was extremely unprofessional and caused me tremendous stress when I came into work. Nonetheless, the only good thing about working for this company was the customers who would always brighten up my day. The rule of thumb with this job is so it seemed is if you are not a part of the clique they will treat you as such, and find small little ways to complain about you, and they are very two-faced it at that! I never worked for a company that was so fixated on a persons downfall by that I mean the coworkers, the people that they hire. But they won’t do anything about it to them you are another number and if you don’t do it correctly, they will then try to go behind your back and get rid of you and start a paper trail. The pay wasn’t worth it and neither were them which would explain the large turnover rate that they have. People got bills to pay they don’t have time to deal with people that are immature and act like they are in high school and trying to be popular by mistreating coworkers. My final conclusion to this would be just as much is the company puts an effort with trying to make sure that the coworkers employees uphold a fiduciary standards for their customers. This same standard needs to be applied to coworkers and employers, because clearly the company does not follow their own code of ethics.

I worked for the Omni for over 10 years.  I am hard working and gave my ALL to my job.  I started at the Omni and loved it at first because it seemed that my opinion and the opinion of my co-workers mattered.  As time went on that all changed.  I was asked to become a Supervisor which at that time was a welcome change and I was thrilled.  I was a single mom supporting 2 children and the pay increase and promises of tipped shifts as well was exactly what I needed.  My manager who was the F&B Director promised me all of these things.  I worked my butt off for this company everyday including holidays, weekends and a ton of overtime.  I never got the training that I needed for this role and taught MYSELF everything I needed to know about the job.  I continued to ask for help and continued to hear empty promises.  I was not able to use my PTO because there was never anyone at my location to cover for me.  It went so downhill to the point that I got hurt on the job and was forced to take PTO ( the only time) because the whole injury was handled completely incorrectly.  Management tries to step in and change things without asking the opinions of those of us who had been in the trenches killing ourselves and know what works and what doesn't.  Omni continues to put people with ZERO experience in roles they don't have the training for (supervisory  and management roles).  There is no training and no support.  Yet the managers and those in charge take the credit for all the good things and place the blame on the hourly emoyees for all the things that go wrong.  HR only cares about the management team and protects them at all costs.  There has been so much turn over and the Omni wonders why...... I really loved my staff and never asked them to take on any task with out the proper training.  The Omni doesn't care about the hourly employees and they are all replaceable.  There were so many good quality people that left due to the poor management, horrible HR staff and no support.  Work life balance only exists for management and those in charge.

Working with the club members was the most enjoyable part of my job. These people are paying thousands of dollars to join our facilities and have fairly positive attitudes for all they’ve been through: change of ownership, change of leadership, repeated floods, etc. Most of the club staff is dedicated and good to work alongside.
There needs to be a greater understanding of the innerworkings of the club: the large revenue contribution of the members (including proprietary!) as well as the issues with the physical product: floods, not enough seed to grow grass, etc.
I would strive to change the culture of the resort in its entirety. All the pillars of Omni seem to be simply empty words that are not embodied by the hotel leadership and therefore don’t trickle down to be brought to life by the line staff.

The environment has truly deteriorated over the last several years. There is a lack of culture and respect on property. 

Associates are harassed for their race, political and religious beliefs. It is an unhealthy, hostile environment. 


The pandemic has only exacerbated the already poor environment. Leadership is not present at the club, budget cuts have made the course conditions extremely poor, the staffing levels have left everyone incredibly overworked. Handing out ice cream bars doesn’t really help the morale when you’ve worked 45 days in a row or have taken a 35% salary cut. This is not a suitable environment for success.
Revisit the culture; actually embody the culture. Right now, it’s just empty words on a page: Trilogy, Power of One, etc. mean nothing at the resort.
Ensure strong leadership is in place to foster a welcoming, positive environment
Take the time to understand the nuances of each department: for example, the proprietary due line and the strong sources of revenue coming from members to resort outlets. Unfortunately, the changes over the last several years have lead to a massive weakening of morale, revenue and customer satisfaction

A typical day at work was very stressful. Granted that comes with every job. But here, we were under paid and under staffed. The lack of communication between Front Desk and housekeeping was not right. Guests would complain that their rooms were not ready in time. And that issue was because front desk never told anyone in housekeeping that a room would go on rush. As well as when a guest that was suppose to stay for another night, ended up checking out early. Or if they decided to stay an extra night. It was very embarrassing to knock on doors and have no idea what was going on.

Along with no communication with front desk, was an issue with Engineering. Frequently they would need to "Fix" things. I say "Fix" because they really wouldn't do anything. An example. A room was out of order due to a leak from the A/C in the closet. Front Desk needed the room immediately. They used a bowl in the ceiling tiles to catch the water. Later on, the bowl of water fell and got all of the guests clothes wet. They complained that housekeeping should have done a better job at inspecting the room. We requested it to be put out of order. We knew it wasn't really fixed, but we do not have the power to KEEP it out of order. It is an embarrassment to work here.

Another difficulty with working here is moving up within the department. It's an environment where you almost feel as if you get set up. Multiple co workers who were very qualified for the supervisor position, ended up getting written up for something they did not do. When they refused to sign and wanted to try and fight the write up, they were told that no matter what it would go in their permanent record. And with that, they would not be allowed to move up where they were.

The most enjoyable part of the job is meeting many different people and you have the choice of working as pairs or alone.

I worked for years in this establishment and also as the only full time person in my particular position for around a year. I was subjected to a lot of unreasonable expectations in my department and was forced to partake in an unappreciative work culture where you only got respected if you were in good graces with certain managers & directors, even those out of your department. Safety regulations were side winded regularly for a work culture training that was more meant to shut the staff up than actually address their concerns, constant pitting of employees against each other, a toxic environment where your concerns of other staff members were misconstrued as “targeting” unless it benefited management, certain employees were promoted to supervisor positions despite not having the proper credentials to do so while certified employees were not considered due to the boss not liking them on a personal level. Also, constant degradation from coworkers unless they got their way, despite the fact at times it would be impossible to give them what they want in that moment. (Grand example: Undertaking a massive project on company time just to be yelled at by a coworker because they could not receive a lunch on time due to said project, despite not asking other staff for relief due to mentioned coworker being unapproachable due to aggressive nature.) The biggest joys I got towards the end was working with other departments. Rest of the hotel culture was fine in my experience. This review is department specific.

This used to be a good place but not so much anymore!! The management team don't care at all they don't plan for the next day, I have seen 158 same day reservations come in and not call people in they just add them to who ever is their board. This poor ladies have had 21 rooms to clean and they struggle getting linen cause the houseman have to go from the North to the South tower where the ONLY laundry room is located. People call off all the time and if you are a "favorite" you can call off or just not show up for work, without documentation or even a point (they base all off and no shows and after so many points you receive a write up) and if your not they make sure they mark every point and even if it's excused absent. They allow one person to do something and not they other. They aren't consistent, one person won't be able to leave until all of there rooms have been inspected but yet another person who is "favorite" and leave people still cleaning and leave rooms not inspected. I have seen supervisors not put the correct stuff in the room and then if I do it I get in trouble. I have also requested off 5 times and only one of them were granted and when I told them I had an appointment they tell me I have to finish my work on that day before I go. I should also tell you those request were put in weeks and even months ahead of time. Don't bother going to HR with an issue they just simply DON'T CAREI can keep going on and on but I think you get the point. I don't mind long hours and hard work or being a team player but IT JUST HAS TO FAIT AND CONSISTENT ACROSS THE BOARD!!!

I really do, I love my job.  I was one of the first hired for the restaurant after starting there as a temp.  We serve beer and chicken, it's a simple but tasty menu, and most of our business comes from the convention center.    Its an easy job and usually quite fun, every day is different.  Upper management here is a nightmare to deal with as they get overly involved in the minutia of daily operations.  While they seem like they care and hear what employees are saying, their priority will always be their guests, NOT employees.  For example, the air conditioning inside our restaurant hasn't worked right for months now and it gets to be over 80° inside.  I complained multiple times over a 2 month period before they finally brought in a portable unit.  2 days later, the kitchen took it upon themselves to take the unit back to the kitchen, where it is already 10° cooler, and they have been allowed to keep it, getting away with taking it without permission, after I complained for months to get it.  I was told by upper management that a 2nd unit had been ordered so we'd have one at the bar too, but it never showed up and now I'm being told they aren't getting any more.  I can never get a straight answer for questions I have, I've asked about a raise, since other team members get them, and gotten no response.  The communication here is TERRIBLE and I'm never kept in the loop by anyone.  One day I came in to find out there was a special event scheduled for noon, and no supervisor or anyone else was there to help me, leaving me doing the jobs of 3 different people.

Encouraging associate engagements begins from the moment I walk through the doors.  I typically arrive to work prior to several executive level management arrives in order to ensure the operations are informed and ready to showcase for the day.  Greeting and interacting with overnight associates as they recap their shifts and turnover and provide me with any needed pass along information for success.  Reviewing security reports, customer concerns and financial records of the previous day as I prepare my strategy for the day.  Reviewing occupancy status, the daily rate and staffing levels are the next steps to ensure the hotel is ready.  In my role I would attend all pre-shift meetings for front of house teams which makes sure department heads are passing along pertinent information and training staff is ongoing.  During a typical day, customer interactions are always top priority on the floor, room and lobby inspections are consistently done, accountability and training ongoing for staff members.  Reviewing upcoming business, revenue potential, staffing guides and payroll to remain ahead of budget.  I always ensured I found time to meet with the General Manager to learn and be provided feedback and action items I would handle efficiently.  Hospitality is an enjoyable but challenging career path that allows me to be myself while also mentoring others, demonstrating my financial and customer service knowledge and stay on top of managing my time in order to create action plans that tackle areas of opportunity.

I worked there for about three months before I HAD to leave. The management didn't seem to have a clue how the hotel was to be run. I felt an enormous amount of pressure to be perfect from day one. In addition to the high-stress, fast-paced environment, my manager held me responsible for information and skills that I had never been taught. When I failed at various tasks, or did not perform them to her expectations, I felt like I could at any minute lose my job. We had to multi-task TOO much at the front desk, and while I know I excel at projects and customer service, it was extremely difficult for me to manage customers coming up to the desk for various needs, customers calling down from their rooms for various needs, management wanting me to complete detailed and focused projects all at once, and do them well - after only working there a couple of weeks. I found out that my job had been filled by quite a number of people in a short amount of time. I found out most of the management quit or were asked to resign shortly after my departure.

On the other hand, I do not think this reflects the management at the other Omni locations. In general, I believe the Omni company is a good one and has good values and intentions. The location where i worked briefly needs some serious work.

Top Job Titles	Average Salary
Front desk agent 7 salaries reported	$20.63 per hour
Manager 13 salaries reported	$73,538 per year
Bartender 12 salaries reported	$20.60 per hour
Sales manager 3 salaries reported	$81,667 per year
Server 8 salaries reported	$15.99 per hour

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