field service engineer

automation technician

senior field service engineer

service technician

pharmacy technician

Omnicell

What is the best part of working at the company?
The ability to make a difference in healthcare and the delivery of medications to patients.

What is the most stressful part about working at the company?
Too few employees and not support across the company.  Too much knowledge holding  of information  across departments and an unwillingness to help others learn.  No training or documentation. The only focus is on making quarterly numbers and this leads to a lack of quality and customer service.  

What is the work environment and culture like at the company?
Very fast paced and demanding.  Their is no time to focus on learning to become more effective.  Senior and seasoned employees are unwilling to assist in the learning process.  This seems to be a way of obtaining job security for them.  Somewhat back stabbing.

What is a typical day like for you at the company?
7 am start and meetings all days and from 5 pm to about 7 pm going through the plethora of various tools to track progress often adding the same information into multiple CSM and revenue tools.  Also using a very outdated Access database to track progress for revenue recognition.  Company did not want to invest the money to create or purchase a new system.

While I generally enjoyed and miss the work that I did for Omnicell, I felt cheated and undervalued. I was hired into what was supposed to be an entry-level professional services role, only to be leveraged very shortly thereafter as a substitute for more senior personnel, routinely serving as a project manager for multiple concurrent implementations, but without the requisite title or compensation. To add insult to injury, I later learned that less experienced peers joined by team little more than a year later with offers of $10-15K more, and those individuals were not managing projects.

When I ultimately complained, the “reduction in force” was used as a pretext to terminate me despite having been, at the time, the most experienced, knowledgeable, and tenured Specialist on the team. By any reasonable, objective measure, there were numerous individuals on my team whose performance and/or qualifications were inferior, but I was singled out for dismissal.

The company has seemingly adopted a binge/purge approach to staffing with periods of aggressive hiring followed shortly by layoffs. If you accept an offer from Omnicell, contribute to your emergency fund and keep your resume updated.

Project Manager/Pharmacy Consultant

•Worked as a Project Manager, Implementation Specialist, Sales Demo Assistant and Pharmacy Consultant.
•Coordinated the installation of drug dispensing machines in over 20 major hospitals across the Northeast.
•Managed in Pharmacy Automation installation working with Hospital Pharmacies. Projects like (MGH, Brigham & Women, Suffolk County Jail, St Elizabeth, Sturdy Hospital, and Anna Jacques Hospital, Lawrence General Hospital, Mercy Hospital, Bellevue NY, NYU, UCSF, Albert Einstein, Noble, Norwalk, Connecticut Children's, St Joe's Nashua).
•Good knowledge of Omnicell, Suremed and some Pyxis Systems.
•Coordinated the teaching of the medical staff on the use of the computer systems.
•Coordinated meetings with department managers of hospital staff.
•Database management and manipulations of Excel, Word, and PowerPoint, MS Project.
•Managed the training records of staff that have completed training.
•Multitasked management and operational duties.
•Assisted in the recruiting, interviewing and training of new employees.
•Assisted with Trade Shows
•Worked with Sales to assist in drawer configurations

I was very misled as to what the job was. I was hired as a mechanical designer in the sustaining engineering dept. I came into the job with almost two decades of experience. In my first 3 months I was not given any design work. All of my work was making minor revisions to drawings, such as replacing a discontinued paint number with an equivalent paint. Every drawing revision, no matter how small, required 4 seperate spreadsheets to be filled out, 2 digital signatures from department managers, and discussion/approval at one of 4 weekly meetings. Depending on what equipment you were revisiting you could potentially need to attend all 4 of those meetings. If you love meetings and filling out spreadsheets and don't like designing, then a mechanical designer role at Omnicell might be the job for you. But, if you prefer to be doing design work in your role as a mechanical designer, I would recommend looking elsewhere for employment. My experience there was truly awful. 

What is the best part of working at the company?
Mid-management is very poor and insecure. The product design is ancient, and there is no R&D to initiate a new idea to improve the product. The concept is a cabinet; electronics are the last priority. They have to sustain engineering, and they play as a firefighter. They offer an initial RSU, but there is no follow-up for the upcoming years. If someone comes up with a new technology, they will disappear overnight.

What is the most stressful part about working at the company?
No monitoring, and lots of waste. Consistent RMA and not a reliable product.

What is the work environment and culture like at the company?
Management does not communicate; everyone works his/her way: no projects nor assignments, and a very reactionary environment. $200,000+ waste is very regular.

What is a typical day like for you at the company?
No monitoring; you can take off, and no one will notice that.

Mid-level management is great to employees, and helps to maintain a healthy and understanding work-life balance. However, pay is too low for the Degrees and years of experience which many employees hold, and advancement opportunities are nearly non-existent. Some of the company's best employees at a given level are not rewarded beyond marginal yearly pay increases over peers. Nearly all employees within same level receive same bonus, dissuading and disheartening the best employees. Upper management consistently states that the company's success is due to all of the employees out in the field, but does not actually do anything to reward these employees, and instead hires other high-level management positions from different teams, wasting resources that could otherwise be used to train, develop and promote from within.

This company showed me, in just a short amount of time why it is so important to value yourself 1st and foremost and allow all other situations to follow. This company gave me a confidence to try something new and encouraged me every step of the way. The training is thorough. My boss told me something I will forever hold dear to my heart, and that is to get comfortable with being uncomfortable...In doing this, you can grow not only internally but with the company as well and this advice allowed just that. Although short-lived, as the company layed off 350 employees after 6 months of employment, but still, they have some awesome leadership in place and I wish them nothing but the best even if I'm not a part of it. 

On a typical day, I would come in a few minutes early to get my PC apps opened and get coffee to get ready to begin my workday. I would first follow up on pre existing issues, then get ready to service new incoming calls.
My coworkers are very resilient and very congenial, I can approach any level of Engineering and ask advice on any topic.
The hardest part of my job is when an app is not working correctly or when we can't locate part numbers, also picking up a call from pre existing case and there are no updates for me to provide to customer. It is like starting a case from the beginning. The most enjoyable part of my job is the ability to telecommute on occasion and the work flexibility.
Overall I had a good 9 years @ Omnicell. I'm just trying to make my way out west.

The people that were around me were the best people I've worked with. We were like a family, and I enjoyed working with each and every one.  Work-life balance was also very good, and was part of my decision to take a pay cut to work here.  Immediate managers/directors were good people and watched out for their employees.  I learned a lot, was trusted to run with major projects, and I was given the freedom to explore new ideas (the yearly hackathons were a blast).  However, the times and the market are changing.  Salary did not match cost of living increases in the bay area. It got harder and harder to work here.

What is the best part of working at the company?
It is a fantastic company to work for, always making sure to provide the correct training.
Omnicell is super amazing 

What is the most stressful part about working at the company?
I will not call it stressful but challenging, Knowing that Nurses, Doctors, and most essential Patients depended on Omnicell support ( Me ) to ease their work and have patients recover a lot quicker, was challenging but well rewarded.

What is the work environment and culture like at the company?
The work environment: A endless learning process
The company culture: Super amazing, having people from all over the world come together with only one common purpose, put the name of Omnicell in the trust of Nurses, Doctors.

Top Job Titles	Average Salary
Field service engineer 3 salaries reported	$35.00 per hour
Automation technician 32 salaries reported	$25.66 per hour
Senior field service engineer 12 salaries reported	$38.67 per hour
Service technician 8 salaries reported	$63,625 per year
Pharmacy technician 15 salaries reported	$22.23 per hour

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