custodian

mechanic

landscape technician

wastewater operator

social media specialist

On Top of the World Communities

Work-life balance
 management is a JOKE!! Completely horrible ! They let go the best employees and keep the unprofessional! Employee turnover is ridiculous here! Very unorganized people. Complaints all the time mainly because they keep the lazy employees and let go of the hardworking ones! A lot of people are leaving because of the rude employees , or because they are just tired of over working themselves to help others. I would never recommend this company to anyone. Unless they cleaned house! The management is just terrible , they have absolutely NO idea what they are doing. I’m in the process of leaving this company due to management. Once things are stable they ruin it by terminating the wrong employees ! . They have hired and fired more people this year than I have seen in my almost
10 years of working here . The new hires have not been trained correctly at all. Most of them have been there a month and are completely clueless of their job duties. The pool techs are pushed into doing more than normal because no one else will. The operators do their best to make sure an emergency is taken care ASAP but will scold you for the fact there was an emergency. we go above and beyond to make sure an emergency situations are taken care of. It’s very sad to see a great group of pool techs, not knowing what’s really going on under them . Other than that I believe management needs to change , lazy employees need to go.

Pay & benefits
The benefits are good. The pay is not. You do way more then what you are paid to do.

Management
The management is the problem .... they are thee worst I have ever seen. Very unorganized, very unprofessional, have no idea what they are doing. They do not make sure new hires are trained at all. They will hire just about anyone but will throw you out there without good training. And let you struggle.

Overall
Favoritism at its finest ! Been here for almost 10 years and today was the worst I have ever seen ! They keep the trash and let go of the gold. I will never recommend this company to anyone unless they cleaned house. The pay is horrible, they treat you like your nothing . It’s very sad. I won’t be here much longer .

First bit of advice is to get ANYTHING you are promised when you are hired in writing!!! I promise you will not get half of what is promised to you and when you bring it up with management they will tell you either it is what it is or say you werent promised anything. The benefits are really good, decent insurance and paid time off, paid holidays etc.  Youll be told that you get an yearly review with a raise, what they dont tell you is that the raise is only 3% of your hourly wage if the review is perfect, and IF you even get that review!! AND that people who have nothing to do with your department can adjust your review so  your raise isnt too high! Most of the time you wont even get the review.  There is also no growth oppurtunities within the company, if you get to a point where you want to move up in whatever youre doing on top of the world is not the company to do it, theyll say you can but it never happens.

What is the best part of working at the company?
Good benefits.  Florida Blue health insurance.  Full array of insurances available.

What is the most stressful part about working at the company?
VERY poorly managed.  Poor communication between departments.  Policies often changed without the resident-facing employees being informed of policy changes.  Policies are often changed and a week or two later changed back.

What is the work environment and culture like at the company?
The employees are micro-managed.   Turnover is very high.  While the Company claims they do salary surveys the compensation is "behind the curve.  OTOW regularly loses employees to competitors offering better compensation for the same work.

At OTOW, I enjoyed going to work daily; accepted and benefitted from the many challenges.  Interfaced with many friendly co-workers and customers.  It was a pleasure to work in a pleasant atmosphere with good people with positive attitudes.  Interfaced with marketing, accounting, construction, human resources, and personnel departments, with mostly favorable resolutions. The hardest part was dismissing independent contractors from the company.

My direct manager was excellent in her role, but the company itself was lacking in many areas. Many people I know have left employment there for varying reasons. I was a part time student while working there. I learned that in order to get a better job I needed my education, which required some face to face classes so I gave my notice and enrolled full time in school. I worked there mainly at the rate of pay for the benefits package they provided.

I was promised a lot and they never came through. There is a lot of clicks in the company and their favorites are always right. They let a woman I worked with be really nasty to me daily and never did anything to help me. I begged my manager to make this woman stop harassing me and they still did nothing. I feel like I have had a weight lifted off my shoulders since I left the company. I love the Colen family but I don’t think Mr. Colen is aware of the way his management handles issues and only see the favorites sides when there is a controversy in the office. 

What is the best part of working at the company?
I really can't think of any other than maybe a few of the people I came in contact with.

What is the most stressful part about working at the company?
Working with some of the people I came in contact with, the job was boring and leadership was disengaged.

What is the work environment and culture like at the company?
Far from professional and a little rough around the edges.

What is a typical day like for you at the company?
Boring, boring and boring. Very repetitive.

What is the best part of working at the company?
The knowledge that the company had when it came to taking care of the golf courses.. 

What is the most stressful part about working at the company?
Not much stress at all.. when everyone knows what to do .. it makes it easier to do your job. 

What is the work environment and culture like at the company?
Very easy going to work there. 

What is a typical day like for you at the company?
Very efficient and strait to the point

I can speak only to the Accounting Division, but I had a very poor experience.  Unless there has  been a major change in personnel since I was there in 2019, I would absolutely not recommend working for this company - unless your life centers around your dogs and you do not want to feel welcome by your co-workers, and especially if you do not expect the support of management.

A typical day was keeping the facilities clean and well maintained. I learned that many people were involved in everyday operations at a retirement community. Management was very busy in keeping up with a company of this size. Co-workers are very important in working with you in the completion of any accomplishment of your projects. The hardest part of this job was getting used to the shift; The most enjoyable part of this job was the satisfaction after the job was complete.

Top Job Titles	Average Salary
Custodian 1 salary reported	$19.36 per hour
Mechanic 12 salaries reported	$19.08 per hour
Landscape technician 1 salary reported	$15.00 per hour
Wastewater operator 11 salaries reported	$17.00 per hour
Social media specialist 6 salaries reported	$18.00 per hour

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