warehouse package handler

warehouse worker

warehouse associate

package handler

warehouse operations manager

OnTrac

Most of management is pretty terrible. There is definitely an overarching message of "We don't care about our employees". Just warning you that when they say they have a flexible schedule they mean that it is flexible for them, not for you. When you get the paper that you sign on with and it says your hours but they put that they are approximate. What they mean is that they will schedule you basically whenever they want. For example if you sign on for approximately 10 am to 8pm Monday through Friday what they really mean is that your start time could be anywhere between 8am to 12pm and you may or may not leave by 8 but often earlier and sometimes later. Also they will say things like "you might have to work some Saturdays or Sundays but what they really mean is that you will for sure be scheduled to work at least every other Saturday or Sunday. On Sundays barely anyone shows up so it is constantly understaffed on that day. The kicker is the people who regularly don't show up are usually the people who were hired for the Sunday through Thursday schedule. Since they don't show up (even thought that's what they actually signed on for) the people who signed on for Monday through Friday end up being told it is mandatory to do every other Saturday or Sunday and your sign on paper said approximately Monday through Friday so that's what you signed on for. They also try and tell you that Saturdays are overtime but that's not always the case either. During the slow season your start time often isn't until noon or 12:30 and you're done by 7 or 7:30 and since it's slow they also have you take an hour or more lunch so that's like 6 hours. Saturday is only about a 5 hour day so you could be working 6 days a week and still not make 40hours in the slow season. If you work Sunday that's a 10+ hour day that is usually terribly understaffed. They pay 2 more bucks an hour on Sunday and buy cheap pizza (3 slices of a 5$ pizza) for the lunch they provide to try to get people to show up but it's obviously not working. Working a 10 hour understaffed Sunday might get you overtime in the slow season though so I guess there's that. 
Now onto leadership. Majority of leadership is terrible and underqualified and if you say something about it you're reprimanded. Management will say that you are encouraged to say something if you feel a lead or manager is creating extra unnecessary work for you but if you do they punish you by a write up for insubordination due to "pushback". In unload leads only care about keeping red lights off and don't care how it gets done even if it means throwing boxes off the line or creating a giant dam of boxes that completely clogs the line preventing it from getting to the stackers and causing massive amounts of boxes to fall unnecessarily to the floor at the end of the guard and getting damaged while also creating more work for me or my coworkers (all the packages they push onto the floor have to be picked up by someone) and now the person who is supposed to be stacking has to stop every couple of minutes to wade through or climb over a mountain of boxes they pushed onto the floor to push the boxes to themselves. Do they not care that they are creating more work? Doing it thier way is easier for them... but makes more work for me. Do they not see it? Load wall is arguably they most physically demanding job in the warehouse and then you have your leadership creating more work for you. If you try to show them a way to achieve thier goal in a more effective way( i.e less damage to packages, gets the packages all the way down to the stackers, gets the red light off and keeps it off for longer, reduces unnecessary extra physical labor) they completly ignore you. I had one lead repeatedly pushing boxes off the line while not getting them anywhere close to me. There was like 20 feet of empty space where boxes could and should have been coming down but instead were falling on the ground 20 feet away from me. When I told her what she was doing was not working and actually creating more work for me she said "I'm just doing my job" and refused to even let me show her and walked away from me saying "I can't hear you" before I could even finish saying "can I show you another way". You don't even have to know how to do the job in your position to start training to be a lead. 
The management also uses the strategy of taking advantage of the people who work hard and have them always assigned working in the busiest trailers while the people who don't work hard always get the easier jobs. If you question it you're insubordinate and told to mind your own business. 
They preach about load quality and every package everyday in orientation but when you get out there they don't train you past the 20 minutes hands on experience at the end of orientation. Even then the person training you is usually someone who also wasn't trained and really has no idea what they are doing. I watched a lead who doesn't know how to create good load quality train 4 new people to stack a wall that fell (nearly hitting them) and then say to the trainees " Well that's definitely what not to do". I watch people step on packages, throw packages across trailers, run them over with the caddy crushing them daily. If you want to do little work you can get away with it for months to years while getting paid just as much as people who work hard. It's not great for the morale of people who work hard while watching the same people day in and day out do the bare minimum and stand around and talk while there is obviously work to be done. But management and the leads don't seem to care and continue to put the more demanding work on the hard workers to pick up the slack and just let the slackers continue to slack.

This would be a very nice place to work but it has some things to work on.

TRAINING:
They give OTJ, which is cool.  You get to ride with someone for a while and learn on the go, then when they get time, they schedule you in for a class to learn the more specific details of the job.  The class is very interesting.  You learn about signal specifications and it is well documented.  The main manager there also is the one who instructs the class.  He definitely knows his stuff and explains it in the best way possible.  It can be info-overload as they can't dedicate too much time for class work since Charter tends to dump a lot of jobs on them each day.

However, if you are a slow learner or someone that needs to get some repetition in before becoming good at something, you might want to look elsewhere.  They seem to not have much patience for people that do not grasp the concepts after the first teaching.  

CO-WORKERS:
All great guys, just trying to make a living.  No complaints with anyone there.  The company issues you a van, provided they have enough, if they do not, then you have to rotate in and out of someone else's.  Which seems to cause a lot of friction from time to time.  Tools going missing, vans being trashed for the next guy to clean up, etc.  

EQUIPMENT: 
They give you most of everything you need to get started minus the drill and a few other tools that make life a little easier.  But that's to be expected.  They do a very good job though of getting you started.  No complaints there.


THE BAD:
Hardest part of the job was keeping all of the paperwork straight.  It seemed like every week there was a new sheet being made to fill out because someone screwed up out in the field somewhere, which prompted more and more paperwork to cover yourself.  

Management there, and by that, I mean the main one, tends to get bored every other month and starts trying to find someone who is doing enough wrong to prompt possibly letting them go, whether he realizes he does this or not, it is what seems to happen.  This attitude seems to stem from lunch hour every day, as pathetic as that sounds, when all of them(usually 2 to 3) get together and gossip about all of the employees in one fashion or another.  Little of it is good comments, most of it is simply 'He's an idiot' or other child-like comments about guys who aren't deemed as good that THEY are when they install cable.  This gossip eventually gets the main manager worked up enough to start head hunting.  THE FUNNY THING is that most of them all talk about each other in the same manner when the other one is out of ear-shot.  

Every week there is a meeting, usually on Wednesday.  They go over numbers for the week/month.  Reminders on what to do while out on the job.  Typical meeting stuff.  But almost like clockwork, towards the end of every one, threats of having to let people go if they don't pick up the pace, always crop up.  Management there usually even says 'now it looks like I'm head hunting but I'm not, I don't want to get rid of anyone' at least once in every meeting.  It's almost comical how prophetic it is, when it comes to their turn over rate.  


THE GOOD:
Besides all of the firing, hiring, and false bravado from management, it was actually a fun place to call work.  I enjoyed my time even though I knew it wouldn't be permanent. 

Overall not a bad job, even if the place seems a little shady at times.  Management just needs to work on their professionalism.  As you never know who is listening.

•	A typical day at work:
Most days I get in early so I can get emails done and be ready to update corporate on any information upon their request form our working site/branch and the project team meeting if they are announced. On a typical day, I have interviews/screening or I am schedule with meeting new hired employees for their orientations—to give a warm welcome with a strong explanation of what are our expectations are as a company; training; verifying their schedules/lunch breaks and the rules and regulation that are implemented on their journey to success with us as new employees. Without any schedules or orientations daily I am out to research for any missing punch in/out hours from previous day to ensure all pay hours are coordinated daily and accurately along with uniform/Id’s/manifest spar check amongst our employees that are delivering company products. In addition, generating daily excel compliance report for attendance, lateness, and exceeding overtime hour cost vs productivity while controlling and maintained the records of proof of package acceptance.  At the end of the day my office has an open door policy where employees can feel free to voice their concerns or challenges they might have. Then ask myself what was the learning Segment of the day to add towards my experience.


•	What I have learned
I have learned seeing the person inside of the employees.
We all hope to work with people we admire and respect. And we all hope to be admired and respected by the people we work with. We want to be more than a title, more than a role. We want to be a person, too. That's why a kind word, a quick discussion about family, a brief chat about the triathlon I just finished or the trip I just took or the hobby I just started--those moments are infinitely more important than any meeting or performance evaluations. I care about you when you care about me--and the best way to show you care is to show, by word and action, that you appreciate me as a person and not just an employee.


•	Management
I was more in a Managers environment style of Pacesetting; where the primary objective of accomplishing tasks to a high standard of excellence.
•	The “do it myself” manager
•	Performs many tasks personally and expects employees to follow his/her example
•	Motivates by setting high standards and expects self-direction from employees


•	Your co-workers
As a Payroll Compliance Manager the style that best describe my relationship with co-workers would be authoritative; the primary objective of providing long-term direction and vision for employees.
•	The “firm but fair” manager
•	Gives employees clear direction
•	Motivates by persuasion and feedback on task performance


•	The hardest part of the job
Difficult working environment, feeling excluded---No one to go to for support.


•	The most enjoyable part of the job
The most enjoyable part of the job is having a purpose/mission/challenge.
"I love that my job challenges me every day in different ways," 
 "Do not limit my challenges but challenge your limits." "I love that my job challenges me every day in different ways.
 "Give me MCP: mission, challenge and purpose."

When you start they will lie to you and tell you that you will be working certain hours. In reality they keep you there until you are allowed to leave. They will also tell you that you have to wear earplugs because the conveyor belt is too loud. They will tell you they are doing something to fix it but they aren't and haven't the entire time I've worked there. So there will be an extremely loud constant noise in the background the entire time you're there. You will notice and the end of the day it's harder to hear. They tested everyone's hearing and I am now having trouble hearing lower tones I could hear before. Don't expect to be leaving at a certain time of day. If you are full time expect to be working anywhere from 9-12 hours a day. Hopefully you don't have a family or a social life because every day your life will revolve around ontrac no matter how many hours you work and you will be too tired to do anything else but sleep. The work is very physical. You will be sore. The management mainly only gives opportunities to move up to kids aged between 18-22. As a result there is a very highschool, cliquey atmosphere. People will see you struggling getting backed up in a trailer by yourself and just leave you by yourself trying to stack heavy boxes into a 100+ degree trailer. Don't expect management to be of much help either. They often can't keep enough people because most people quit within two weeks. They can't keep managers or leads either. So if you think things will get better by moving up in the company, they probably won't promote you and it will not get better. The only reason anyone should work here is if you are completely out of options. If you have any other option, I would go there instead. There is no structure, no professionalism, no respect, and no appreciation. People are constantly walking out of this place. There have been multiple instances of harassment and physical violence upon employees by management. A guy got choked by a lead and they were both fired. The lead was asked to return in six months. Managers keep getting employees pregnant. HR will let everyone know of an employees personal issues, medical or otherwise. As a result employees with mental deficiencies are made fun of treated poorly. It's just a terrible place to work. You might be able to stick with it for a while but it will wear on you. Especially in those trailers. A lead just walked out yesterday in the middle of the work day because he couldn't take it anymore. He wasn't the first. 

I have worked in all kinds of call centers. I've provided tech support, briefly worked in collections and worked for various companies including DISH and a non-local power company. 

Training is stressful, but they tell you this on day one. They're trying to weed out people that don't care or just don't pay attention. I passed all of the tests on the first try. The people that did fail the final were given a second test and every one in my class passed. 

Starting pay is $13, but if you work before or after 8pm you get a $1.50 differential. If you work Saturday or Sunday you get a $1 differential. There are special accounts group positions popping up all the time and that position makes $15/hour. Raises are considered annually based on performance. It's reasonable. 

The work isn't overly exciting and anyone who has worked in customer service knows you sometimes get yelled at by customers and it sucks. They do generally keep us pretty busy. 
I was one of the individuals that received an e-mail because my average talk time wasn't where it should be. No one demanded an apology, but I was asked to submit an action plan highlighting the things I would improve on to meet the standard. It took me 4 weeks, but I'm finally where I need to be and haven't heard a peep since. I've never felt overly stressed about meeting statistics. 

We do get free pop, flavored water, coffee and every flavor of tea imagineable. Every Friday we get free donuts, muffins and fresh fruit and they bring more out every couple of hours so all shifts can enjoy. They give out gift cards, order pizza and after Christmas they served turkey, stuffing and every holiday fixin you can imagine. Everyone got cards and candy for Christmas. They have a game room with a whole bunch of arcade games. Chic-fil-et caters all the time and sometimes they buy it for us. 

The benefits seriously out way the bad. This is the first call center in Arizona I haven't wanted to up and walk out of every second I'm there. I even got my number one choice for my first shift bid. New one coming soon. Great place to work if you're making $11/hour somewhere else getting hounded by supervisors that shouldn't be supervisors to meet impossible metrics.

This job has a lot of negatives. In order to make good money you have to invest your money in getting a vehicle big enough to fit as many boxes as possible. People work with their cars/ sedans however some boxes are heavy, especially food which will then mess up your suspension overtime. Either way your vehicle, whether you use your current one or buy a van, is gonna go through so much wear and tear and they don't compensate enough for this. In fact, the company pays for NOTHING, not even gas, and they still have the nerve to take out at least $40 from your paycheck to pay for THEIR INSURANCE. the insurance is for using the app (which is free so idk why it even gets deducted) and i guess insurance for the products if anything were to happen. But it's not really clear. They also pay per stop instead of per box. Not sure if this is how it is everywhere. So if you have one house that has 5 boxes you get paid your regular amount for the first box and for the remaining 4 the price goes down. You can make good money with this job, in fact I made the most money ever and you get paid weekly. But after paying all your bills, up keep for your car, and gas, you're barely left with anything and if you are that's money to use for gas throughout the week in order to keep picking up boxes everyday. you work 6 days a week and they've even started to have drivers work 7 if they choose. and of course we're gonna choose to because that's more money to maybe help with our bills. Management stinks, especially branch manager they are douchebags and they get paid more in order to be cheap with the drivers. if you take on anybody elses route it makes sense to want to get paid double the amount but due to branch management being cheap the most they will do is a 75c raise. Them being cheap is a way to ensure they get a bonus. They wont even give you a raise knowing that gas prices are going up. They don't care about you. Drivers have to drive all day and anything can happen and when something does that stops us from driving or if it's an emergency they don't care, they want you to finish. If you don't finish they threaten to call the cops or terminate your contract. Overall this job stinks and nobody should support this kind of job structure. Everybody just needs to find another way to hustle.

This is a high-hazard operational environment where fatigue risk is significant. Work schedules are unstable and may change multiple times throughout the year. In many cases, the job description does not fully reflect the physical demands or day-to-day realities of the role.
Operational systems and processes are often inconsistent, and managers may not receive sufficient training or decision-making authority to solve problems effectively. As a result, performance records can suffer even when managers are working hard to maintain operations.
Turnover is extremely high. In roughly one year, the site experienced multiple leadership changes (over 2 General Managers and 2 Operations Managers), more than 14 Area Managers cycling through roles, and hundreds of employee terminations or resignations.
The job is physically demanding, with limited breaks and schedules that can be difficult to maintain long term. Safety and operational concerns are sometimes raised but not always addressed in a timely way.
I would not personally recommend this workplace unless someone urgently needs income and understands the demanding environment.

I have been employed with them for about a year. When I first starting working they provided me a route and a manifest daily. They kept adding on deduction from my check. ex uniforms, map apps, software for payroll  which doesn't allow me to get a full printout of my stubs. The mapping system they have us using only makes right turns so now they want us to pay monthly for another app that will show us our routes the correct way. Why should the drivers have to pay for a mistake that their software developer designed.( right turns only)  I also requested to receive a copy of my stubs for a home I am trying to get to be told by the person that handles the human resource matters that she doesn't  feel like giving them to me which is holding me up from purchasing/ renting me a home. If and when you go to upper management they will often redirect you to someone else that will then say speak to the first person that you contacted. which means you still never got any help. They are always firing and hiring new workers because of how the company is ran. The delivery trucks are normally late which holds your day up and they do not properly train their staff the correct way to even use the apps that they have us paying for bi-weekly. They also take out some sort of fee that was explained to me that its for any mistake the driver may make while delivering a package. So what that means is that we pay for the shipping or replacement of an item that a customer may not receive. When the drivers only receive a flat rate for boxes. Ex $2.10 per box or maybe $1.80 per check it  depends on your company. OHHH and non us pay the exact same fees for the exact same apps that we all use. So I might pay $17 for the app but another driver my pay $80 for the same exact app. I would not recommend this company for work or delivery!!!!!!!!!!!

The manager was very pushy and non helpful. Demanding as in he needed a driver and wouldn't take no for an answer, was very pushy on the phone and in person, text you too much, bothers you and is picky or nit picky. Plus these guys I dealt with out of Spokane WA who work for their boss out of the HQ in Vancouver WA are all or seem to be all foreign nationals i.e. from the middle east. not a big deal fine you're here legally working the American dream whatever but you do not treat our people that way our customers, clients and especially your independent contractor drivers or would be newbies to said job. it's wear and tear on your person and your vehicle plus gas prices are outrageous right now so it's not worth it unless you want to spend a few hundred extra bucks a month just in gas alone plus you're out all day delivering and some days you get swamped. Face it our society wants everything now now now so most of those packages are 2 day delivery, they do a lot for Staples and I mean a lot. everything from office chairs which even unassembled take up a lot of space in your vehicle so if you don't have a van or truck forget about it. It's not worth tearing up your mini van or SUV over delivering packages. plus some of them are paper for printers i.e. computers but it's heavy and not all of them are business deliveries but some lil ole grandma who can't get out due to this stupid virus scamdemic. Anyways story short this company not only stinks for you the customers but for we who are looking for work as independent contractor driver couriers. I left after one day after seeing the scam that it is. Not impressed. If you can chose other shipping options vs. them i.e. UPS, USPS, Fedex, DHL etc. but not On Trac. They're being investigated for fraud etc. have had packages stolen etc. check it out. There's a few good ones over on rip off report and other places too yelp etc. 

The workplace is generally poorly managed.  There are many things being done inside the workplace that are inefficient.  Either management does not care that employees need to do an unnecessary amount of work, or they are ignorant.  There's just many things that can be done better.  
     My biggest complaint recently is for part-time workers.  Recent scheduling has part-time workers working two full days a week (about 8-10 hours), and three part-time days a week (3.5 hours).  They take full advantage of those 3.5 hours part-time workers are there.  It often feels like doing a full days work in those 3.5 hours.  I go home after those 3.5 hours and spend the rest of the day recovering from all that.  I feel taken advantage of big time, and feel like a fool only staying for the difficult part of the day.  
     They allow part-timers to stay for the full day during these part-time days, which is nice for those who have the time to do so.  The days I have stayed, I noticed that the work load tends to drastically slow down once the part-timers leave for the day.  
     The lunch breaks there are very bad.  There is one break during the day, 20 minutes.  That's 20 minutes to walk to the break-room, eat, use the restroom, and be back to your station (often a 1-2 minute walk).  I usually only have about 10 minutes to actually relax and eat before having to head back.
     I would recommend this job if you live nearby, and are able to stay full-days at-least 4 times a week. 

    


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