case manager

youth worker

mental health technician

therapist

family therapist

One Hope United

I worked here as a case manager. I hated it. It was an unorganized hot mess. I felt like "if I'm going to hold the lives of families in my hands) by being there for them in court, home visits etc. I want to be well equipped. My supervisor was not supportive, was jealous and did not give me the proper guidance to perform my duties effectively. I often silently cried at my desk. I felt that all I was was a taxi for a few co workers who needed their kids picked up or dropped off.  Some co workers were very supportive and helped me along the way. This job is perfect for someone who has previous experience as a dependency case manager. I was not prepared for what lied ahead of me after training. The only thing that One Hope Orlando has going for them is the training which was 3 months. The training is awesome. However, during field days, or days when we were told that we would be in our perspective offices working, I did nothing but transport children for others. That was the time I was to learn about the job. I learned nothing but how to rip and run for co workers who couldn't wait for my training to end, so they could get relief from the cases they didn't want. I am not a difficult, drama type person, and I tell you the truth this place was the worst experience ever!!  It's ghetto, unorganized, lacked leadership. My saving grace was a co worker who did this type of work previously. She was more of a support than my own supervisor. Don't ignore this review. Don't say, well that's just one opinion. If you are fresh out of college, have never done any DCF work previously, if you need some guidance, Please find another place to work. BEWARE!! CONSIDER YOURSELF WARNED!! This place has a high turnover rate due to what I've said. The caseloads are high and case managers are over worked. So when new people arrive, some veteran case managers wait for them like vultures to complete training. THIS IS ALL A RESULT OF UPPER MANAGEMENT. UPPER MANAGEMENT NEEDS TO CHANGE IN ORDER FOR IT TO GET BETTER! They can start by hiring qualified people instead of their sorority sisters and friends. Help new case managers by SUPERVISING THEM UNTIL THEY ARE COMFORTABLE IN THEIR DUTIES. THIS JOB IS HARD ENOUGH, SO SUPPORT NEW CASE MANAGERS!!

A typical day at work varies day by day. Being a case manager consists of balancing paperwork, home visits, court hearings, and trainings every day. Wednesdays were always dedicated for court in our county. Mondays and Tuesdays, for me, was dedicated to going out in the field and visiting my families. Thursdays and Fridays were dedicated to catching up on paperwork for all my cases.
I learned how to engage families to help them meet their potential and focus on their strengths. I helped children maintain contact with their siblings and parents and learned to understand the families that enter the system.
My co-workers were all so supportive of each other. We all went out to lunch together about twice a week to take a mental break from the job so that we can replenish our energy. We went to multiple trainings together on compassion fatigue and how to cope with the vicarious trauma developed from working in this field.
The hardest part of the job was not letting it affect my personal life. When I would come home, I would have to take an hour to myself to relax so that I could be present with my family/friends.
The most enjoyable part of my job was seeing the kids and parents on my cases happy. When I reunified parents with their children, it was very heartwarming. Seeing children's faces light up when they get to go on visits with their parents. Delivering Christmas gifts to the children in foster care, donating bikes or clothes to parents in need. Helping parents find employment, become sober, see behavioral changes in them, were all very satisfying.

I like working at OHU but the Charleston office environment isn't as nice as the other offices I've worked in. They're very cliquey there. I ended up relying very little on those in my physical office. IPS is a small department within any OHU office, particularly in the southern region. You'll receive more support from other people outside your office who work the same job then you will from within if you hold this position. Expect to only have one to two others physically within your office that shares your position you can share questions with. What stinks is how other offices are managed can effect how far away your case load is. For example, the supervisor in the colinsville office doesn't want that office to have a waitlist, so the pull the one worker from the mount Vernon office to help. Because the mount Vernon person isn't covering their area, the Effingham office is being pulled further south. Because Effingham people are being pulled further south, the Charleston office person gets pulled to help cover the Effingham office. It's incredibly frustrating because Charleston and Effingham are supervised by a different supervisor than the mount Vernon and colinsville office, but you're the one who has to deal with the extra driving because of this management decision. 

Working here was ultimately the worst professional experience of my career due to systemic operational issues and a toxic management culture. It is extremely professionally unsafe to work for this company—be aware.
Onboarding was practically non-existent. I was thrown into the deep end with minimal training, yet faced unrealistic expectations and an excessive workload that quickly became unmanageable. The caseloads are too high, forcing staff into constant crisis mode, which severely compromises the quality of care and creates serious operational risks.
While some immediate team leads try their best, upper and corporate management are completely disconnected from the reality of the frontline work. They focus strictly on metrics and compliance rather than staff well-being. Furthermore, the workplace culture is highly cliquey; if you raise legitimate concerns about how things are run or point out gaps in policy enforcement, you face targeted scrutiny and micro-management instead of support. Offboarding was just as disorganized as in the onboarding. I would not recommend this organization to anyone looking for a safe, stable, or fair working environment.



A typical day is pretty long, one can expect to work well over 40 hours a week as a Case Manager. The job includes working with families that are involved with the social services. The goal is to reunify children with their family or to find them alternative placement because of the parent's unfitness to care for the child.

I have learned that this job takes a special kind of drive and that the benefits are knowing that you are helping people.

Management love what they do and it is easy to tell they care about the children. Though, often times the system of social services is a factor that negatively impacts everyone's ability to do their job (even veterans in management).

Co-workers are hit and miss. Some are just there for the paycheck and in social services it shows. The good ones love to help out but the others will often dodge responsibility and leave you carrying the load.

There are many hard parts about this job though one in particular is dealing with destructive parents (which does happen often). When creating a case plan the parents are assigned by the court tasks that they must complete before the court can consider giving them their child(ren) back. Often times you are just tracking them down or working with them to get back on track. 

The best part is seeing the good you can be doing in a child's life.

When I was there, the support I received was from other staff on the floor. The position for the floor manager was like a revolving door, I honestly can't remember the names of all the different managers that I saw during the time I was there. Times can be stressful but again, other staff I worked with were really supportive and that helped a lot too because that support and compassion were seen by children that lived in the house and that allowed them to see that their maladaptive behavioral patterns can change and they too can catalyze change for the better. It was great work experience because at any given time you or another staff member would have to intervene during a crisis, you will learn how to bill properly and hopefully will have a chance to contribute during staff meetings and work with therapists there, you run groups and also speak with children individually to help them work through some of their behavioral issues and that was extremely rewarding. Unfortunately, the pay was abysmal, formal training is really non-existent and when I was employed there many staff were also employed that had not even gone through the basic CPI training, and because staff receives no support from administration, people typically don't stay long, and some really talented staff walked through those doors but administration cared little to keep them.

The work/life balance for this job is extremely off. If you have small children or want to run on a consistent schedule, this job is not for you. Some meetings don’t take place until 6pm and could be a hour away from your home. The hours are long and the job is stressful. You are overworked and your work phone rings 24 hours a day. You basically live the job no matter how hard you try not to do so. For the amount of cases that you hold at one time, you are very under-compensated. The bonuses are nice but things like the “sign-on bonus” are not tax-free so you don’t get the full amount. I’ve read other reviews about work place culture being good which I never experienced. I was with the organization 9-10 months and had 3 different supervisors in the short amount of time I was there. The job is almost impossible to do when expectations and office culture consistently changes with new supervisors. I was advised to stay away from any job that offers a sign-on bonus as it means the employee turnover rate is probably high. The other case managers that I worked with were great mentors and are the reason I stayed with the organization. Other than that, I wouldn’t describe my experience as positive.  

One Hope United can be a great job for a select person. You have to be strong to work in child welfare. You will deal with clients being rude to you, the legal system, and constant work. There are many pros about working at One Hope United such as helping the families become reunited with each other. With any job you are going to have problems such as drama, stress/burnout, cattiness. One Hope United is not a stranger to this. There are not many opportunities for advancement. In the Sebring Office there are only 4 supervisors. Once a supervisor role is obtained there are most likely not going to give the position up. Thus leaving no opportunities for advancement. One Hope United is a mainly a starter job to get your foot in the door in the child welfare field. Once experience is obtained people mainly move on. Many people have been told they are can be replaced as quick as they are hired so there is not job security. The following phrase can be used when thinking in terms of this job "once you leave there will be 10 people lined up at the door who can take your place...you are not irreplaceable."

This was the worst job I have ever had, though I have not had many. It was fine at first, but my first supervisor was rough around the edges and we butted heads a lot while she was there. I was here for one year and had a total of five supervisors - none of them knew my cases or met with me about my cases. 

Emails were sent out frequently by upper management about home visits because so many kids were not being seen timely. Upper management does not know what they are doing and the resources (especially financially as of late) are just not there. Became very evident that upper management did not actually care about the well being of the children, only the numbers. This place helped me realize that the foster care system is all about numbers, not about the actual welfare of the children. I witnessed a lot of people new to this field get burned out by this agency and permanently turned off.  I loved being a CM before working at this agency and I was very sad to leave the families I worked with, thoguh very relieved to leave the agency permanently.

One Hope United is a great place to work, if you feel a call to serve children and families. We serve some of the toughest youth, and you have to have a desire, heart and work ethic to show up for our clients. One Hope United has had many pay raises in the last five years and is growing. It has been a place where I have been challenged and learned many new things. I have had many opportunities to have additional training and exposure to new ideas. I feel positive about many of my co-workers, and feel like we are in the right place. The hours are very long, and the work is challenging. I don't think anything will change that. It's a tough job. But I am proud of what I have done and what I do. I feel connected to my team and connected to the youth and families I have worked with. I know things are better because I am committed to this work and to One Hope United. There is a lot of employee appreciation efforts - many hit the mark, some don't. They are trying - it's way more than pizza parties! 

Top Job Titles	Average Salary
Case manager 4 salaries reported	$51,250 per year
Youth worker 1 salary reported	$19.60 per hour
Mental health technician 1 salary reported	$18.00 per hour
Therapist 5 salaries reported	$55,000 per year
Family therapist 4 salaries reported	$55,000 per year

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