hvac technician

hvac installer

customer service representative

lead installer

installer

One Hour Heating & Air Conditioning

Company blatantly rips off customers by overcharging for bottom tier equipment and attempts to up sell to every customer. As an installer your main focus is to replace equipment and ensure it is running properly. Sounds easy enough right? Here's where the problems begin. 

Jobs are mostly paid by piecework so the faster you get it done the more money you will make per hour and you can go home early with no penalties. Sounds great and it is when you have an easy job. Management is disconnected from how the install department should be run which seriously affects the efficiency of the entire operation. Hiring inexperienced helpers is the worst possible thing this company could do and they regularly do. This leads to long work days where you will do a majority of the work if you want to go home at a decent time. Very few jobs will run into the next day this puts even more stress on the lead to get it done in one day. You will also be responsible for any callbacks as a lead even if they are not your own. So unless you want your pay being affected you should test out thoroughly. With a fairly high work load most guys will use shortcuts to get done faster. Quality work was never really enforced just as long as there was no callbacks. It's hard to train inexperienced helpers when the work pace is so fast and they are constantly moved around to other leads. You are better off doing most of the work yourself because it is quicker, looks better, and will be done right.

Management is the other big issue most people in the office are related and under qualified for their positions. Be careful what you say because people will go behind your back even for petty things and smear your reputation. The sales team has a great process which streamlines jobs. I rarely ran into jobs that had issues if I did they were minor and could be easily fixed. The way they schedule jobs I have a problem with. Most companies schedule out several weeks here they typically do the job the next day. So if not enough jobs are sold you wont be working. This can lead to very inconsistent pay even in times when its not normally slow. Little to no training is available for lead installers to progress in their abilities. Most is learned from just figuring it out on the job. This really shows in the amount of callbacks and failed inspections. Along with helpers not advancing in speed and hands on experience. It all starts from the top if management is strong it will all trickle down. Unfortunately, this is not the case and they care more about their pay checks and less about doing their job and bettering everyone else/the company.

Pros:
- Piecework pay is nice if the work is flowing
- Jobs are fairly cut and dry
- Good sales team
- Tech savvy company everything you need is on Ipad
- "Potential" to make a lot of money 

Cons:
- Management
- Nepotism
- Toxic company culture
- Lack of training
- HVAC Installers are treated the worst yet work the hardest
- Terrible benefits too expensive
- Inexperienced install team and manager
- High turnover rate
- Terrible helpers
- Lack of advancement or progression in trade
- Most jobs are 1 day
- Sloppy work was allowed
- Inconsistent work load

This has been one of the worst companies that I have ever worked for.   I was a client care representative and the job there is super stressful.  You are not trained thoroughly; the job has a lot of information that you need to know, and you are pretty much left to figure out things on your own.   Most of the people who work there are super rude.  I have never worked for a company that allows that much drama and negativity to exist and just looks at it like it is normal.   You go to management to voice a complaint about how your being treated, the environment etc and their response is “maybe it’s something that you can do to change it”.   I am sorry, but some people believe that dysfunction is normal, and they are a company that does.   Some management are friends with those in the client care area so nothing that you speak to them about is kept sacred.   They tell everything to your team mate who is their best friend.   This company is the worst ever.   They can't keep anybody other than the ones that have been there for a long time because the work environment is soooo drama filled, so negative, so dis respectful.    I will never recommend anybody to work for this company be it a technician or a client care representative.   Speaking of technicians, a lot of them have left because of the environment.   One technician who was one of the best they had said that he put his two weeks in because he got a better job opportunity and the son of the owner who holds a management position there stopped talking to him.   Talk about petty.   This company is full of petty individuals who feel like being disrespectful, mean, bullies means you are strong.   Don’t work for this company unless you looovvvee drama and being talked to any type of way.

The disorganization of the company was unbearable! I get that there are going to be some bumps but when there is no rhyme or reason behind the work flow to begin with how can others do their job fully to the best of thier abilities?- they simply can't. This particular office was always strapped for money and that was no secret to anyone who worked here. This made the work environment very stressful and they never skipped a beat on putting everyone under pressure to make you feel like it was your responsibility to bring money into the company. I was told more than once and I quote 'if my guys in the field aren't working then we aren't able pay you' let me say there is nothing but truth to that statement. I was told to not come to work beacuse we didn't have enough customers on the schedule, you can not force customers to make appointments just because you dont have enough money in the bank to cover the cost of your payroll expenses! Who would want to work in an environment where they are constantly threatened about not getting paid? Or having your paycheck bounce and it screwing up your life? They don't look out for thier employees and they are just trying to cut corners where they can. They certainly didn't care when the paycheck THEY WROTE ME bounced making my bills rack up late fees and sending my bank account into the  negative with overdraft fees. One more thing, I found highly disrespectful is when they would often insult and talk about their field and office workers, THIS WAS FROM THE OWNERS AND MANAGERS of all people! I should have left this company sooner. So this is to anyone wanting to work for them in the future. Save yourself the trouble and simply DON'T.

In over 30 years in the HVAC trade, this was by far the most difficult work environment I’ve experienced. The structure and policies in place made it feel like technicians and customers alike were treated more like revenue streams than valued partners.

Starting pay is $14/hour during training, then increases to $16/hour after you’re fully hired. Service technicians begin at $17.50/hour, but raises are slow — it can take two years to reach $20/hour. During slower seasons, techs are often sent home early with little notice, making it hard to rely on a consistent paycheck.

There’s also a required $5,000 tool package, deducted from your check at $75 per pay period. If you leave before it’s paid off, you don’t get to keep the tools or any of the money you’ve paid toward them — which feels unfair and demoralizing.

Sales pressure is high. Whether or not it fits the customer’s needs, techs are expected to push additional services and products. Guarantees offered to customers didn’t always match what was delivered in the field.

Support from leadership and operations was minimal during my time there. The company seems to operate in a top-down structure where ownership sets the pace, and techs are expected to follow without question or adequate resources.

Pros:
Fast-paced environment, exposure to call center operations, opportunity to learn HVAC service workflows.

Cons:
This was a very stressful and ultimately unfulfilling place to work. The culture was toxic and heavily focused on selling new systems rather than genuinely helping customers. Customer service representatives, dispatchers, and technicians are afraid not to charge customers, even in situations where a no-charge visit would be appropriate.

Management regularly charged back employees financially for mistakes, while not investing in systems, tools, or process improvements to help prevent those mistakes. This created a culture of fear rather than learning and support.

The company promotes strong guarantees, but in practice did not consistently stand behind them, which put front-line teams in ethically difficult positions with customers. There was frequent unprofessional behavior, poor communication, and decisions were driven by short-term revenue over integrity and long-term customer relationships.

Overall, it was an unethical, high-stress environment that made it difficult to feel proud of the work being done.

Advice to Management:
Stop managing through fear. Invest in proper systems, training, and process design. End financial chargebacks to employees, support ethical decision-making, and refocus the company on professionalism, accountability, and real customer care

Comfort advisor job is comission only. You depend on them for qualified "ready willing and able buyers". Which never really happens. Your are required to show up on every scehduled appointment even if they have not confirmed that they will be there. Lots of no shows and resets. Double the work for nothing. Most expensive HVAC contractor out there, not everyone can afford a Mercedes, but they complain if you don't close everyone. Lots of no credit clients. No sales, waste of time. My biggest complaint is the lack of true leadership. I was promissed as "many appointments as I can handle" so I took the job. I found out later that the GM totally lied to me about every aspect of the amount of leads, volume of work and how much I would make there. I was asked to give it some time and it would get better. 6 months of a commitment from me and they could still not keep me working more than 5 appointments a week. Then the GM decided that It was not working out for them and let me go. Thanks for leaving me hanging out to dry! F@$#%&
Ultimately they were never for a professional sale person and never will be. Run go work somewhere else. No truth in advertising for a sales person here.

This was a second and part time job I had that allowed me to further my customer service skills.  This position required me to assist a client or potential customer after normal business hours (after 5pm or weekends/holidays). I worked independently from home answering all incoming calls during after hours. I would decide how to best help the caller by either scheduling a visit with a service technician, a sales representative or simply answering any question they may have.  In most cases the customer would be calling because they required some form of service on their heating/air conditioning system. I would schedule the service and coordinate with one of several on call technicians for the service to be performed. The technicians would check in with me as they arrived to the job and check out when the job was completed. I would record all the information pertaining to the work that had been done and collect payment information.  At any given time I could have been working with up to 10 different technicians recording all information for each different service location as well as answering a high volume of incoming calls.

One Hour is a progressive company; innovative in leadership and training and uncompromising in the drive for customer satisfaction. Your ability to earn is limited only by your ability to educate customers and improve their comfort systems. The work is hard and demanding, but unlike other heating and air companies, work is available all year long. If you have no experience, you will be trained for a career you will have for the rest of your life.

The days can be long and the work can be challenging. If you don't like hard work, or if you throw in the towel easily, this is not the work for you.

Managers need to be willing to create an agenda and procedures. You will be hired for your ability to lead, and you will be expected to monitor the progress of your department to provide the best path for success.


Positions here are as profitable and rewarding as you choose to make them.
If you are transitioning to HVAC from another career this is the right company to begin your journey.
You will be trained to hold the highest standards and attention to detail but it is what sets one hour apart.
It is also what makes me feel good and honest at the end of a long day.
Details and high standards keep us alive. You will be working with high and low voltage electricity, brazing and welding torches, plumbing, power tools as well as a multitude of bottled gases such as Acetylene, O2, R22 refrigerant, 410 refrigerant, nitrogen, and the new refrigerant coming soon we will be switching to R32.
With all these realities in mind It is the only company in my region I would do HVAC work for or call when my AC system is ready for its routine service.
I've seen simple routine service agreement calls save countless folks tens of thousands of dollars. Rewarding all the way around. 

This company thrives on two things sales and the fear customers have of not having proper ac or heating! Their idea of "Advanced tech training" is 1.) How to make that sale! 2.) Every call is an opportunity. 3) How to set your financial goals and the list goes on. The techs, for the most part, know what they are doing but they have an almost cult like "Belief" in what One Hour, Mr. Sparky and Benjamin Franklin plumbing (they are all under one company roof) put out as a work culture. This type of faith should only be given to Jesus if you ask me! I was appalled when one of the techs was speaking to another about a customer in Milton who had the audacity to get another ac co.'s opinion for an inspection of some sort and riled this tech who said "I think we still have some skin on this guy. Let's not sign off unless we get the job." The workers, generally, were quite friendly and you did get free coffee and snacks

Top Job Titles	Average Salary
Hvac technician 134 salaries reported	$108,937 per year
Hvac installer 55 salaries reported	$89,955 per year
Customer service representative 130 salaries reported	$38.51 per hour
Lead installer 1 salary reported	$30.00 per hour
Installer 4 salaries reported	$17.00 per hour

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